In Online Proctoring Innovations

Presented By:

Rick Beaudry, Co-Founder, B Virtual Inc

Michelle Sherbino, International Exam Strategy, Loyalist College

A PARTNERSHIP BETWEEN

B VIRTUAL INC AND LOYALIST COLLEGE

WHAT YOU’LL LEARN

1. Factors – Trends & Regulations

2. The Loyalist Success Story

3. Live Online Proctoring Today

4. Q&A

The largest growth in education globally

will be online

TRUE OR FALSE:

61% of students have taken

at least one course online

The next big killer application for the internet

is going to be education. Education over the

internet is going to be so big it is going to

make e-mail look like a rounding error.

John Chambers of Cisco Systems

Universities & Colleges are now competing

without borders

TRUE OR FALSE:

• Students are shopping for courses that meet

their schedules and circumstances.

• Students’ demand is being supported and

answered. In 1998, 83% of governors identified

“allowing students to obtain education anytime

and anyplace via technology” as a critical

characteristic of universities in the twenty-first

century.

Online Journal of Distance Learning Administration, Volume VI, NumberIII, Fall2003

State University of West Georgia, Distance Education Center

How Students choose to “Learn” and to access learning

is rapidly changing

TRUE OR FALSE:

THE GEN Y FACTOR

All about me…me me me!!!

What

Clayton M.

Christensen

Says

• Self Study online is increasing • Customized Learner Choices on the rise

• Online learning will account for 50% of

the “seat miles” by 2018

~ Clayton M. Christensen

STUDENTS ARE LOOKING FOR A CHOICE

The train has left the station.

TRUE OR FALSE:

Testing delivery will continue to transform and

innovate for the distance learner

TRUE OR FALSE:

THE ‘BUSINESS’

•The race for more distance learners

•Expanded Access

•Meeting regulatory requirements

•A Student-Centric Approach for all Learners

• Immediate results

• 24 x 7 scheduling

• Anywhere Anytime

•Efficiencies

•Reduced Costs?

The expansion of our online curriculum and student

population will save money (cost per student)?

TRUE OR FALSE:

Manageable, integrity-based solution for

proctoring online exams and/or servicing

distance learners

Institutions want/need to provide evidence to

accreditation agencies that their online

programs have integrity

MICHELLE SHERBINO International Exam Strategy

Loyalist College

CHALLENGE

• Over 80,000 students world wide

• On-demand scheduling

• Governing body regulations

THE LOYALIST BRAND

QUALIFIED PROCTORS

Trained

Managed

Monitored

24/7 365 Days a Year

ON-DEMAND

SEAMLESS INTEGRATION

EASY TO DEPLOY 3 week deployment strategy

STUDENT APPROVAL 98% student satisfaction

PILOT PROGRAM Test first

Processes for Proctoring Online / Remote

should be different?

TRUE OR FALSE:

LIVE PROCTORED EXAMS ...from the comfort of the student’s home.

LIVE ONLINE PROCTORING DEFINED

PEOPLE PROCESS TECHNOLOGY

Basic Control procedures

– Randomized tests

– Only log in once, or only proctor can log in

– Proctors are managed, trained, audited

– Immediate feedback if questionable behaviour

– Immediate help if technical challenges

– Everything is recorded – video, audio,

computer

MOST IMPORTANT?

• Student Experience?

• Schedule, Interaction, Ease, BRAND

• Validity of Results?

• Authentication, Integrity, Content Protection

• Stay Current

• Technology, regulation, learner preferences

PEOPLE

• SELECTED, TRAINED, MONITORED

• Screened for required competencies

• Trained in detecting aberrant behavior online

• Technically skilled to solve problems quickly

• Customer Service focused for seamless

student exam experience

SCHEDULING & SYSTEM TESTING

• Seamless scheduling – Web Portal

• Group scheduling in time blocks

• Centralized “Phone In” scheduling

• Simple “test’ to eliminate technical issues

EXAM DAY

• Click to Connect

• Authenticate

• “”X” Point Inspection” plan for guiding

students through online exam process

• Shift exam initiation responsibility to

proctor quickly

INTEGRATED ONLINE PROCESSES

• Communication channels during the exam

• Consistency in auditing processes during

exams

• Transition of content to institution

•Access to a Computer

•Webcam

•High Speed Internet

WHAT DOES STUDENT NEED?

•Brand Promise - Perception is reality

•Keeping it simple for students

•Technology should increase the integrity of

the online examination and proctoring

solution, not become a barrier to it

•Stay current

ONLINE PROCTORING TECHNOLOGY

LIVE REMOTE MONITORING

•Take Control Early

•“Pinning”

•Audio, video, live chat

and phone

• Computer Scanning

• Controlled credentialing

AUDIT TRAIL

•Capture, log and store

• Video, Audio, System Activity

Best Practice Best Practice Definition

Secure Technology Audit (STA) Through our remote access software, we confirm application usage, monitor(s) access, and 3rd party tools which may lead to aberrant behavior and compromise the online proctoring experience.

Visual Authentication (VAP) Requires proctors to authenticate students through photo identification and signature process

Continuous Rick Assessment (CRA) Full life cycle auditing of aberrant behavior and potential for compromised proctored exams. This process includes independent audits of online policies.

Random Environment Challenge (REC) In-proctoring process by which the proctor will test or challenge the environment that the student is in. This includes audio review, as well as web cam movement to insure exam integrity.

Who owns innovation in proctoring solutions?

Deans can be forward leaning by leading university efforts

to conform with new and emerging expectations from

accreditors on authentication for online exams.

Faculty concerns about cheating can be a proxy for

other, more real concerns about quality. If you

address authenticity, it removes that excuse.

Deans have to deal with faculty opposition regarding

integrity of course/exam online.

Need to be proactive about it before faculty and

administration clamps down in anticipation of

accrediting body concerns.

CHALLENGES/OPPORTUNITIES

REGULATORY ENVIRONMENT

Quote from Higher Ed Opportunity Act of 2008:

Institutions that offer distance education must "have processes

through which the institution establishes that the student who

registers in a distance education or correspondence education

course or program is the same student who participates in and

completes the program and receives academic credit."

POLICY STATEMENT FROM SACSCOC (Southern regional accrediting association - one of the regional

accrediting bodies)

1. At the time of review by the Commission, the institution must demonstrate that the

student who registers in a distance or correspondence education course or program is the

same student who participates in and completes the course or program and receives the

credit by verifying the identity of a student who participates in class or coursework by using,

at the option of the institution, methods such as:

(1) a secure login and pass code, (2) proctored examinations, and (3) new or other

technologies and practices that are effective in verifying student identification.

http://www.sacscoc.org/pdf/Distance%20and%20correspondence%20policy%20final.pdf

• of any projected additional student charges associated with the verification of student

identity at the time of registration or enrollment.

US Dept of Education - Federal financial aid requirements, in order to

quality for students to receive federal aid, the university must:

• 602.17 Application of standards in reaching an accrediting decision.

• (g) Requires institutions that offer distance education or correspondence education to have

processes in place through which the institution establishes that the student who registers in

a distance education or correspondence education course or program is the same student

who participates in and completes the course or program and receives the academic credit.

The agency meets this requirement if it--

• (1) Requires institutions to verify the identity of a student who participates in class or

coursework by using, at the option of the institution, methods such as--

• (i) A secure login and pass code;

• (ii) Proctored examinations; and.

• (iii) New or other technologies and practices that are effective in verifying student identity;

and

• (2) Makes clear in writing that institutions must use processes that protect student privacy

and notify students

• Guidelines for Good Practice in Proctoring

(Human Proctoring)

• WCET’s Academic Integrity and Student

Authentication CIG

•Proctor identification

•Testing Procedures

•Student Verification

STUDENTS HAVE MORE CHOICES

ACCESS TO EDUCATION FROM ANYWHERE

Testing will continue to transform for the distance learner

TRUE OR FALSE:

INSPIRING SUCCESS AND INNOVATION

THROUGH TRUST AND PARTNERSHIPS

Established in 1999. Offices in Atlanta and Toronto

Recognized as an innovation leader in every industry where we do business

www.bvirtualinc.com

rick.beaudry@bvirtualinc.com 416.910.3457