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August 2008

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Best Western InternationalEcolab – Cleaning & Sanitation Program

The following is a complete summary of the program.We will provide a one-stop solution to all of Best Western’s Cleaning & Sanitation needs. We will deliver excellent results at the Lowest Possible Cost, and at the same time contribute to improved employee morale safety and Sustainability. Applications and ServicesThe Best Western – Ecolab Program will provide the best financial benefits through its “360ºof Protection” approach. This means, “one-stop-shop” for all Cleaning and Sanitation needs. The applications and services include

LaundryGuest Rooms & BathroomsPublic AreasFood ServiceWater FiltrationPool & Spa Pest EliminationKitchen Equipment Care

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Service and Support

Each Hotel will be provided with continuous Cleaning and Sanitation evaluations and refinements. During regularly scheduled visits, your Ecolab Representative will carefully inspect your Cleaning and Sanitation systems, equipment and operation to make sure everything is running as smoothly and efficiently as possible. Our Service Excellence Plus program will provide:Certified RepresentationRegularly Scheduled Preventive MaintenanceGuarantee of Customer Issue Resolution through our Telephone Follow-Up on ESRsThe Ecolab “Can Do” CultureThe Ecolab Staff is on call 24 hour a day, 7 days a week. This assures you the peace of mind that any type of emergency, which may arise, will be handled quickly and expertly.

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Trainings

Proper Cleaning ProceduresCompliance with Safety RequirementsReduce Product MisuseCompliance with Health Code RequirementsBoost Employee MoraleGuestroom and Bathroom CleaningCarpet CareFloor CarePublic Restroom CleaningLaundry ProceduresFood Handling

Training is one of the Hospitality Industry’s most important needs. The Best Western – Ecolab Cleaning and Sanitation Program includes a number of easy to implement, yet effective training and training tools to achieve and maintain:

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Equipment and Products

EquipmentThe Best Western – Ecolab Cleaning and Sanitation Program incorporates the most state of the art dispensing equipment and systems providing superior product usage control, cost reduction and safety. The Program offers a number of options to accommodate the particular needs and restrictions for each Hotel.ProductsThe Best Western – Ecolab Program offers both Standardization and Flexibility. TheProgram includes high performance Ecolab products to deliver the desired results. The Laundry Program offers 3 different options of systems and the Oasis Pro Line offers 22 new products, including a Carpet Care and a Floor Care line. Ecolab will provide specific solutions to the individual needs and requirements of a particular location.

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Pricing – Cost Management

Cost reduction and control is a key element of the Program and this is why, in addition to an aggressively reduced price list, and in order to provide the Lowest Possible Overall Cost, the first two steps before implementation of the Program are:

Needs Assessment SurveyProduct and System Selection

Based on the results of the above steps, we will, in conjunction with each Hotel Management Team, establish Cost Targets for each Department. Cost Targets will vary depending on, but not limited to, the following variables:

Water ConditionsAverage Pounds of Linen Per RoomCompliance with ProceduresProduct Selection

The Best Western – Ecolab Program will provide additional cost reductions in the areas of Labor, Energy, and Water Consumption Costs. We will work closely with each Hotel Management Team to monitor the Cost Management Program and continue to improve on cost reduction. The Best Western – Ecolab Cleaning and Sanitation Program will deliver The Best Results at The Lowest Possible Cost.

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The Ecolab Total Impact ApproachSustainabilityFour Key Elements

Lowering your energy consumption is just one way we reduce your impact on the environment.

Low-temperature washingSolid products that can be shipped using substantially less fuel

Helping to keep people safe is our business — we are committed to the safety of your employees and guests.

Solutions that maximize product performance while minimizing over impact on the environment

Staff training and support

From the beginning of the product life cycle to the end, our solutions are designed conserve resources.

Renewable materialsCollapsible, dissolvable, recyclable technology

Innovative solutions are designed to save dramatic amounts of water.

Solid concentratesFewer wash cycles

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Laundry – 3 options program

NAVIGATOR

Formula 1’s unique chemistry requires fewer rinses —completely eliminating some cycles — and no bleach or softening cycle. You save significant money in water, time and energy.

Using Formula 1™

can:

o Lower your typical water costs by 18%*

o Reduce your water heating energy costs by 25%*

o Reducing the length of a typical wash cycle by 30% - from 23 minutes to 16 minutes

Tri-Star features liquid products packaged in 2.5 and 5-gallon containers designed for small- to medium-sized on-premise laundry operations. Tri-Star offers a complete line of detergents, bleaches, softeners and sours for all your laundry needs.

Navigator points your mid-sized operation in a solid direction. This enclosed solid product system reduces the risk of spillage and employee contact. As simple as it is safe, Navigator features an innovative controller that allows employees to easily

choose wash formulas.

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Housekeeping Guestrooms andPublic Areas

Application Tools

Oasis Pro “Color of Clean”Training Program

The Oasis Pro System is specially designed to meet the needs of the lodging industry. This space-saving system provides:

Ultra-concentrated high-performance productsAutomatic dilution and dispensing –no mixing requiredComplete floor care programIntegrated carpet care programColor-coded multilingual labels and wall charts for fast, simple trainingSustainably

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Specialty Cleaningo Thick, chlorinated gel formula clings to vertical

grout lines

o Attacks mold and mildew stains

o Use on bathroom tile, grout, no-slip strips and caulking

o A lemon scented crème cleanser that cleans effectively without being abrasive

o Quickly removes difficult spots, soap scum build-up, rust, scuffs, grease, rubber marks

Power Force is a heavy-duty, premium degreaser cleaner, formulated to muscle through the toughest petroleum-based soils.

o Black shoe markso Luggage markso Inko Crayon

Gel Pro 50

Lemon-Eze

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Housekeeping Public Areas

o Routine — Oasis Pro keeps carpets looking their best by quickly and easily removing everyday soil, grit, spots and stains

o Interim — Surface carpet cleaning products bring back carpet appearance after moderate soil begins to show

o Restorative — Carpet extraction cleaning deep-cleans carpets when they no longer respond to surface cleaning

o Special needs — Oasis Pro addresses special situations with products like our Non-Browning Solution and Defoamer Concentrate

o Routine maintenance

o Interim cleaning that returns a fresh appearance to high traffic areas

o Deep cleaning restorative care

o Special products that address tougher stain and cleaning challenges

Ecolab Natural Stone Care Systemo Fast and effective. Now it’s easier than ever to

maintain the natural beauty of your stone

o Fewer maintenance steps required

o Helps reduce overall maintenance costs

o Floors get finished faster

o No costly outside contractors or special tools needed — use with your existing floor maintenance equipment

Floor CareCarpet Care

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Housekeeping Public Areas

o Attractive, low-profile dispenser

o Guests appreciate the silky smooth feel and ease of the foam soaps

o You’ll appreciate the unique “never-empty reservoir,” which eliminates product waste and out-of-product situations

o Designed for use with DigiClean™

Foam Hand Soap

Ecolab automated systems:

o Require minimal maintenance

o Operate continuously to ensure cleanliness

o Are backed by Ecolab service and expertise

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Limited Service HotelsManual Ware-washing System

Scout – Pot & Pan Detergent

Oasis 146 Quat Sanitizer

maximum flexibility in balancing cleaning performance with efficient use cost

–Use-Solution Dispensing–Super Concentrated Formula–Flexible Products Levels–Flexible Installations Procedures

Flex Pak

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Food Service WarewashingApex Program

The Apex system delivers superior value using innovative tools and personalized expertise to help you manage your total warewashing costs and environmental impact through optimized efficiency

Infrared “Zap”

Regular Apex Service ReportMonthly comparison of rack count to guest count6-month trend of rack-to-guest operational efficiencyMonthly estimate of total cost to run dishmachine (based on # of racks)Allows for optimization of total operation

TM and restaurant GM together develop program to address needsFocus will be on procedures, proper use of products and systems

State-of-the-Art dispensingMore robustNew features (Alerts and Product Consumption Managers)

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Food Service – APEX 4 Product bundled warewashing system

Apex Metal ProtectionApex Power

Apex Power PlusApex Ultra

Apex Rinse AdditiveApex Heavy Duty Rinse

AdditiveApex Rinse Additive TSC

Apex Presoak

Apex Manual Detergent

Solid Sanitizer - pellet pouches

DISHMACHINE DETERGENTS•Apex™ dishmachine detergents contain patentedTechnology that delivers etch protection and filmPrevention. Beyond superior cleaning power, benefits include an end to bleaching coffee or glassware.

RINSE ADDITIVES•Apex™rinse additives deliver solid convenience and spot-free results in formulas created for different water conditions.

PRESOAK Double-Enzyme Presoak•Apex™ presoak’s unique combination of alkalinity and surfactants loosens soilsand emulsifies grease. It has a patented dual-enzyme formula for thorough removal of tough, dried- or baked-on protein and starch soils.

MANUAL DETERGENT Powerful Pot & Pan•Apex™ manual detergent is our best grease cutting formula for cleaning pots and pans. It features high suds, great fragrance and is easy on hands for employee satisfaction.

LOW TEMP. SOLID SANITIZER

PRODUCTSDESCRIPTIONAPEX

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Food Service

Wash ‘n WalkPatented

Floor Cleaner

Oasis 146Multi-Quat Sanitizerno-rinse concentrate

Orange Forcemulti surface cleaner

degreaser

Floor Cleaner -Safety First –continuous action. Enzymes work during and after application to eat away at grease banks on slippery kitchen quarry tile. Rinse free saves time and uses less water

a concentrated, no-rinse food contact surface sanitizer that is effective across an efficacy range of 150 – 400 ppm.

With new DX2 surfactant technology that delivers fast, easy grease removal with a fresh orange fragrance!

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Food Service

Grease ExpressFast Foam DegreaserOur fastest degreaser

ever!

Grease ExpressHigh-Temp Grill Cleaner

Lime & Scale Remover

Fast-working foam penetrates grease faster than ever before Use on ovens, stove hoods, vents and broilers. Formula uses foam to cling to vertical surfaces. Reduced flashback. Non-butyl formula for increased safety

Use it when the grill is hot — works between 350°and 475°No rinse needed — formula is cleared for incidental food contact . Strips grease build-up in just 60 seconds. Eliminates grill downtime – no need to turn the grill off before cleaning

Ecolab offers a full line of Lime-A-Way products for ice machines–keeping them running efficiently and providing clean, clear ice for your beverages.

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Food Service

Clean & Smooth®Liquid Hand Soap

AntibacterialClean & Smooth®:

Food RotationPortion Control

Cross Contamination Prevention

Trainings

Clean & Smooth® Liquid Hand Soap:A mild cleansing formula that contains emollients to leave hands clean and soft.Antibacterial Clean & Smooth®:Contains an ingredient that reduces the risk of transmitting food borne illness, plus a moisturizer.

Daydotsfood safety solutions

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The Ecolab Total Impact Approach

GO BLUE!