Date post: | 14-Dec-2015 |
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By:
Allison Ray, Niki Oldham,
Guenter Kryszon, Mark Stalvey,
Adam Polak
About
• ARAMARK is a 7.2 Billion dollar world leader in providing managed services:
» Food and Support Services
» Uniform and career apparel
» Child care and early education programs
• Consists of 160,000 employees and serves 15 million people every day.
• ARAMARK operates at more than 500,000 locations in 15 countries with the headquarters located in Philadelphia, PA.
ARAMARK Uniform Services
• Focusing specifically on Uniform Services in Atlanta Region Our contacts:• Jim Bone, General Manager, Atlanta
Distribution Center• Tammie Palmer, Plant Manager, Atlanta
Market Center
ARAMARK Uniform Services
• Provide Laundry Services• Pick-up/Delivery Services• Uniform Repair• Wash/Dry
• Rent/Sell/Lease Uniforms to Customers
ARAMARK Uniform ServicesCustomers
• Big Retail/Department Stores:
• Office Depot, Wal-Mart, T.J. Maxx and Sears Home Central
• Restaurants:
• Roadhouse Grill, Fuddruckers, Inc., Hometown Buffet
• Large Factories:
• Johnson Controls, Lipton, Pepsi Company-Owned Bottlers, Goodyear and Harley-Davidson
ARAMARK Uniforms•Types of products that ARAMARK offers:
• 65/35 blend of Polyester/Cotton, lasts up to two years• Cotton shirts, which last a year• Executive wear, which includes a button down shirt and pleated slacks.• Coveralls and Aprons, which butchers and supermarkets use• Mops, Mats, Shop towels, and Bar towels.
ARAMARK Market CenterAtlanta, GA
• Customer Orders taken by Route Driver
• One new employee - delivery within one week• Entirely new account - delivery within 4 week
ARAMARK Market CenterAtlanta, GA
• 2500-3500 Customers
• 35 ARMARK-owned Trucks• 35 Routes per day
• 1-40 Stops per Truck per day
ARAMARK Market Center
• New customers are added to routes based on proximity to others
• Each stop varies between 12 minutes and 8 hours• Customers picked by volume• Current routing system has been in place for over
20 years• Reluctant to change due to cost
ARAMARK Market Center
• 250,000 processes per day• Wash• Dry • Sort
• Automated Sort System• items sorted 3 times
• Current system is at 99% capacity
ARAMARK Market Center
• Inventory
• when a worker quits their uniform is placed in inventory at market center
• Damaged Items
• 2,000 items are sent to be repaired daily, of those 12% are beyond repair
ARAMARK Market Center
• Uniforms sorted into appropriate Route at Market Center
• Delivered to Customer during weekly service route
ARAMARK Distribution Center
• Located in Lawrenceville, GA
• Only 2 DC’s in the U.S, split between the North & the South
• Services 100 Market Centers only (30 in the Southern Region)
Distribution Center Division across U.S
ARAMARK Distribution Center
• Fabric shipped in from outside suppliers and cut in the Distribution Center.
• Lead Time• Receive Fabric = 12 Weeks• Sew Fabric = 12 Weeks
ARAMARK Distribution Center
• Suppliers:
• Materials purchased through bidding system
• Use fabric companies such as Milliken and ENSIGN for labels
ARAMARK Distribution Center
• 85% of manufacturing in ARAMARK-owned facilities in Mexico and Puerto Rico• Fabric cut at DC and shipped to MX for sewing
• 15% obtained from Uniform Vendors
(Non-regular sizes)
ARAMARK Distribution Center
• Inventory• Forecasted using 12-month moving average• Approximately 10 million pieces on shelf
• Annual Throughput at 80 million for Atlanta Distribution Center
• AS/RS Inventory System
ARAMARK Transportation
• Use Common Carriers • USF Holland and AAA Cooper• UPS used for 5% of daily business
• Shipped LTL to Market Center• Uses leverage for priority delivery
ARAMARKImprovements
• High Handling Cost• One order requires 42 people to complete• Goal is to reduce this handling cost while
maintaining high level of customer service
• No Formal Routing System