Date post: | 04-Dec-2014 |
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Organizational Behavior Organizational Behavior deals with how people actdeals with how people act
and react in organizations and react in organizations of all kinds. of all kinds.
… … of the many organizations that touch of the many organizations that touch
your life on regular basis:your life on regular basis:
Organizations that …Organizations that …
EmployEducateServeInform
FeedHealProtectEntertain
There are doubtless many factors responsible for the success of
Southwest Airlines.
Its…unique reservation system
the uniformity of its equipmentuse of less expensive secondary
airports all these certainly play a part
But …
Herb Kelleher’s special relationship with the people
who make up the company stands out the most.
Thus it makes sense to realize that “the human side of work”
is a critical element in the effective functioning – and basic existence
of organizations.
OB scientist and practitioners study and attempt to solve problems by
using knowledge derived fromresearch in the Behavioral Science,such as Psychology and Sociology.
The valuable information helps to solve awide range of organizational problems
Such as:
What can be done to make people more productive?What can be done to make people more satisfied?
When and how should people be organized into teams?How should jobs be designed to make people adapt to change?
How should organizations be designed to meet challenges?
OB Applies the Scientific Method to Practical Managerial Problems.
“The field that seeks increased knowledge of all aspects of
behavior in organizational setting through the use of scientific method.”
To understand fully behavior in organizations, we must considerthree levels of analysis: Process
occurring within …
Assumptionabout people
Interestin working
Conditions underwhich peoplewill work hard
Work when pushed
Low (disinterested)
Basically lazy
DistrustingOrientation
towards people
THEORY X(traditional approach)
THEORY Y(modern approach)
Work whenappropriately trained
and recognized
High (very interested)
Accepting, promotesBetterment of
Human resources
Need to achieveAnd responsible
OB Seeks to Improve People’s Quality of Life at Work
A structured social system consisting of groups and
individuals workingtogether to meet some agreed-upon Objectives.
Training, manufacturing
From the environment
natural resources, skilled workforce
to the environment
products, wages earned
Transformation Output
Input
The open systems approach assumes that organizations are self-sustaining that is, they transform inputs into outputs in a
continuous fashion.
OB recognizes the Dynamic Nature of OrganizationsOB recognizes the Dynamic Nature of Organizations
OB Assumes There Is No “One Best” ApproachOB Assumes There Is No “One Best” Approach
Individual Factors(eg. Personal characteristic)
Situational Factors(eg. social relations
between co-workers)
Organizational Behavior
Environmental Context Factors
(eg. The economy)
A Capsule History of Organizational Behavior A Capsule History of Organizational Behavior
Scientific ManagementTime and Motion Study
The Human Relations MovementClassical Organizational Theory
Bureaucratic Theory
Organizational Behavior in the Modern EraOrganizational Behavior in the Modern Era
Psychology(stress, perception, learning)
Sociology andSocial Psychology
(work dynamics, leadership,work-related attitudes)
ManagementScience
(total quality management)
Anthropology(organizational culture, cross-cultural studies)
Political Science(conflict, power, and politics)
Communication(communication networks
In organization)
Field of Organizational
Behavior