STEPS TO A SUCCESSFUL WATER DAMAGE

By Michael Calderwood

Receive Call

Emergency Service

Inspection

ScopeCommunicate Authori

zationMitigat

e

Coordinate

Monitor

Communicate

Finalize

Communicate

***MOST IMPORTANT!!!

Communicate CommunicateCommunicate

Receive Call•Obtain all important file information

•Call all necessary parties

Emergency Service

•Fast Response (within an hour in most cases)•Valley wide and beyond•$100,000 dollars + in the latest and best equipment and inspection tools brought to you•Qualified hard working technicians •24 – 7 – 365 service for emergencies

Inspection

•Thorough inspection of all affected and potentially affected areas•By Qualified Technicians•Latest Training And Techniques•Best Inspection Tools Available

ScopeTechnician takes all the gathered information from the inspection and determines a scope of work to be completed i.e.•Extraction •Material removal i.e. Baseboard, drywall, cabinets, carpet, padEtc…•Determine equipment quantity, placement, and Drying techniques to be used.•Makes decisions in regards to contents and furniture.•Determines whether or not other contractors or vendors need to be involved to fulfill the scope.

Communicate

•Empathize•Set expectation•Explain scope in complete detail •Who else may be involved•Explain monitoring•Equipment•Potential length of time

TO INSURED To Adjuster & Contractors•Explain scope in complete

detail•Potential length of time

Authorize

Step 1 present and explain The work authorization

Step 2 get signature from a person on the policy

MitigationRemove standing

waterRemove wet

materials per scope

Clean up

Set equipment and drying systems

Document

Communicate again

CoordinateCall dry cleaner to Pick up damaged Clothes, drapes,Linens etc.

Call specialist to take care of electrical, plumbing, countertop and cabinet issues.

Call roofer toRepair or tarp roof.

Call specialty Movers for Pianos, pool tablesArt etc…

Monitor

•Daily visits to jobsite•Monitoring and documenting• Atmospheric conditions• Material moisture

contents• Furniture condition

•Adjusting and removing equipment as needed•Addressing any new questions or concerned our customer may have.

Communicate

HOW•In person•Over the Phone•Via e-mail•However you can

What•Progress•Changes•Issues•Expectations

When NOW

WHO•Insured•Adjuster•Contractor•Any and all interested parties

Finalize

Done

Done

Done

Done

Done

•Remove remaining Equipment

•Take care of any closing paper work

•Any final clean up needed

•Reset any furniture if requested

Communicate

UPDATE THE

Contractor

Anyone else involved

Adjuster