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By Ty Sampair Customer Service
By Ty Sampair
Customer Service
What type of customer This is suspicious, and Slow methodical
customer.
To help the situation you would need to, give the customer there space don’t over whelm them with a bunch of options. And he answered all of the suspicious questions very calm and did not get upset for having to repeat himself or to answer the obvious.
My situation A man walks into subway and doesn't know what to get for a sub…I was in subway watching this person order a sub, it took over thirty minutes to order his sub. Then another twenty to pay.
http://www.subway.com/Menu/Images/Products/FlashFiles/RPLC_spicy_italian.jpg
Man The man is just looking for a wile.
Worker “Hello sir, how may I help you.”
Man silence…
Worker “Politely asks again, Hi sir is there any
thing I can get for you.”
Man “What is your best deal, and how much
dose it cost.”
Worker “It is the (ex: Six inch turkey with the
meal, that would be four dollars.)”
Man “I don’t like turkey.”
Worker “Ok, do you like spicy things?”
Man “I don’t know, I don’t like it to spicy
though. “
Worker “The hottest thing on it is pepperoni.”
Man “Ok, lets try it.”
Worker “What kind of cheese would you like.”
Man “How much dose that cost?”
Worker “It comes with the sandwich sir.”
Man “Ok, American then.”
Worker “Would you like it toasted also?”
Man “No!”
Worker “Ok, would you like veggies.”
Man “How much extra are they?”
Worker “They come with the sandwich sir.”
Man “Ok, them I will only have
umm………………. Lettuce,…………………..umm……….. Pickles……….and umm……………… cucumbers.”
Worker “Ok, any dressing sir? This dose come
with the sandwich also.”
Man “If it is free I will have some ranch and a
little mayo.”
Worker “Will that be all?”
Man “Yes I think so.”
Worker “Would you like chips or cookies with
your meal?”
Man “Which one costs more?”
worker “Either one comes with the meal, you can
get any two cookies or a sack of chips.”
Man “Ummmmmmmmmmmmmm I will take
umm……………….. Some chips.”
Worker “Ok will that be for her or to go? And it
will cost four dollars and you can get a fountain drink or a drink in the cooler ether one comes with the meal.”
Man “I will take a fountain drink for here
please.”
Conclusion In the end I think the worker handled this
customer very well and stayed very calm in this situation. When they were done the man walked out with a smile.
