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Presented To: Sir Ahmad Tisman

Pasha

Presented By:Khuram Shahzad

Khurram Shahzad 07-32

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Chapter#4; Total Quality Management–Models

TQM by Poornima M Charantimath

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Chap#4: TQM Models

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ContentsThe Australian Quality Award

CII-EXIM Bank Award for Business Excellence

JUSE (Japanese Union of Scientists and Engineers)

Malcolm Baldridge Award

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The Australian Quality AwardIntroduced by Australian Quality Council in

1987 Basic Reasons:

Understanding the concepts behind business excellenceBenchmarkingAssistance t0 managers for improvement

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Australian Business Excellence Framework

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Principles of Australian Business Excellence Model

Clear DirectionsAssistance in translating directions into

actionsUnderstanding the customer value Improving the outcomesContinuous improvement depends upon

continuous learningPeople must work in a system

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CII-EXIM Bank Award for Business Excellence

Introduced by Indian Industry and Export Import bank of India in 1994

Basic Reasons:

Awareness of business excellence in this competitive environment

Sharing of successful strategies

Understanding the critical elements for success

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Business Excellence Framework

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Business Excellence Criteria

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Levels of recognitionAwards

Prizes

Commendations to significant achievement

Commendations for commitment to TQM

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Some Previous Winners of Business Excellence Awards

Maruti Limited

Tata Iron & Steel Co. Limited

Hewlett Packard India Limited

TI Diamond Chain Limited

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JUSE (Japanese Union of Scientists and Engineers)

Developed in mid-forties

Basic Reason: To grow the Japanese Industry via TQM

practices

Achievements: Initiated Deming Award

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Malcolm Baldridge AwardIntroduced by NIST (National Institute of

Standards and Trade).

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Malcolm Baldridge Award Framework

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