Date post: | 16-Jan-2016 |
Category: |
Documents |
Upload: | clementine-marshall |
View: | 216 times |
Download: | 0 times |
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Mobile Phone Technology
to empower citizens to support better governance
Boris Weber, September 16, 2009
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
From Coffee …
… to Data Collection with Cell Phones
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.3
• B
??
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.4
Workshops
Networking
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.5
• B
Réseau GACNetwork of Civil Society Organizations from Network of Civil Society Organizations from Francophone AfricaFrancophone Africa
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.6
IT Coordinator CollectiveX
Frontline SMS
National representation of
Reseau GAC(Focal point per
country)
Coordinator Political
Governance
CoordinatorSocial
Governance
CoordinatorStrategy andDevelopment
CoordinatorExternal Relations
CoordinatorLocal Governance
Coordinator Economic
governance
ORGANIZATIONAL STRUCTURE OF RESEAU GAC
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.7
• B
Frontline SMS
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.8
SMS-based:
•Exchange - communicate
•Survey - set priorities
•Vote - decide quickly as a group
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.9
Who should represent us at GAC Conf.?
a)Cléophasb)Etiennec)Alioud)Théodule
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.10
+•Instant access•Great communication / voting tool as a complement to web-platform•Facilitate network across thousands of miles•Works well in Fragile States–•One Administrator – weak link•A tool that allows for joint administration through the web could be more sustainable
Lessons learned:
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.11
Networking
Mobile Phone Technology to Empower Citizens to Support better Governance
Service User Feedback
Participatory Budgeting
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.12
1. Establishment of Steering Committee
2. Diagnostic surveys + analysis
3. Draft of the National Anti-Corruption Strategy
4. Public dissemination + discussion
5. Revision of the National Anti Corruption Strategy
6. Implementation by Government
7. Monitoring and Evaluation of Anti-Corruption Strategy
WB
I T
ech
nica
l Ass
ista
nce
WBI’s GAC diagnostic process
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.13
Citizen Report Cards (CRC)
• Participatory surveys on user satisfaction with public service delivery
• Adapted from private sector experiences with measuring client satisfaction
• More than empirical data collection:o Citizens “signal” agencies about their
performance and pressure for changeo Media and civil society accompany the
measurement processo Short route of accountability
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.14
Source: World Development Report 2004, “Making services work for Poor People”.
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
PublicService
?
PublicService
Citizen Report Cards (CRC)
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Citizen Report Cards in Bangalore, India
Source: Public Affairs Center, India
5 6 49
25
1
14
4147
42
67
34 34
16
32 32
73
94
73
92
7378
8596
77
n/a n/a0
1020
3040
50
6070
8090
100
City co
uncil
Electrici
ty
Water s
upply
Telephones
Public hosp
itals
Police
Land auth
ority
Public buse
s
Transport
authorit
y
Agencies
Serv
ice
user
s “s
atisfi
ed”
in %
1994 1999 2003
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Challenges:
• Often one-off exercise
• Requires a strong organization that takes responsibility and monitors process
• Costly to repeat
17
Citizen Report Cards (CRC)
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.18
• B
AAdvantages:
• Automated process
• Real-time information
• Less prone to data corruption
• Cost-effective
• Sustainable
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.19
“The slim guy Eguren listens to you and gives you an answer”
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.20
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.21
PublicService
Web: database & analysis
Govern-ment
Voice
SMS
Civil Society
Service Provider
Web
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.22
Please call:
+1XXX – XXX - XXXX
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.23
• B>4 billion
users
Source: ITU World Telecommunication/ ICT indicators database
>65% in developing countries
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.24
• B
0 20 40 60 80 100 120
Total PerúUcayali
TumbesTacna
San MartínPunoPiuraPasco
MoqueguaMadre de …
LoretoLima y CallaoLambayeque
La LibertadJunín
IcaHuánuco
HuancavelicaCusco
CajamarcaAyacuchoArequipaApurimac
AncashAmazonas
Cell Phone Lines Per 100 Citizens
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.25
• B
A
0% 10% 20% 30% 40% 50% 60% 70% 80% 90%
Total Perú
Ucayali
Tumbes
Tacna
San Martín
Puno
Piura
Pasco
Moquegua
Madre de Dios
Loreto
Lima y Callao
Lambayeque
La Libertad
Junín
Ica
Huánuco
Huancavelica
Cusco
Cajamarca
Ayacucho
Arequipa
Apurimac
Ancash
Amazonas
Growth in % from 2007 to 2008
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.26
Income Group
Monthly basket of internet use
Monthly basket of mobile use
Broadband Prices
USD % monthly per capita income
USD % monthly per capita income
USD per 100 kbit/s
% monthly per capita income
High $22 0.9 $15 0.7 $16 2.1
Upper-middle $22 4.9 $12 2.6 $19 4.9
Lower-middle $24 19.7 $11 7.6 $93 71.8
Low $44 172.0 $13 54.9 $186 909.0
World $29 55.2 $13 18.3 $72 225.1
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.27
Mobile phone technologyAdvantages:
•Lowest gender gap of all ICT tools
•Increasingly inclusive of the poor
•Reaches illiterates
•Impressive infrastructure in Fragile States
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
It’s for real
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Social Accountability
CivicEngagement
CivicEngagement
Participatory
Budgeting
Independent
Budget Analysis
PETSCitizen Report Cards
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.30
Networking
Mobile Phone Technology to Empower Citizens to Support better Governance
Service User Feedback
Participatory Budgeting
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.31
Playground, Santo Andre
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Participatory Budget Porto Alegre
32
Citizens Delegates Councilors
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.33
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Porto Alegre
34
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.35
Caxias do Sul (2002)Public Assemblies Voted: Public Works and Services
Priories:
1st Improvements in Street Networks2nd Education3rd Sanitation4th Health5th Sport and Leisure6th Culture7th Transportation8th Housing9th Public Services10th Agriculture Policy11th Water and Sewerage
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.36
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.37
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.38
Networking
Mobile Phone Technology to Empower Citizens to Support better Governance
Monitoring and Expenditure Tracking
Polling System
Public Sector Performance
Other:
Service User Feedback
Participatory Budgeting
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
WBI’s Innovation Practice
39
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Timeline
WBI Innovation Radar
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.
Your vote
http://surveys.plumvoice.com
41
C 2009, The World Bank Group. All Rights Reserved.C 2009, The World Bank Group. All Rights Reserved.42
Boris [email protected]
Alfredo Gonzalez Briseñ[email protected]
World Bank Institute – Governancehttp://www.worldbank.org/wbi/governance
Governance Matters Bloghttp://governanceblog.worldbank.org