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C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for...

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C h a p t e r 14 G L O S S A R Y EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication microbarriers Decoder/destination Downward organizational communication Feedback Formal organizational communication Grapevine Influencing Informal organizational communication Lateral organizational communication Message Message interference Nonverbal communication Organizational communication Perception Serial transmission Signal Source/encoder Successful communication Unsuccessful communication Upward organizational communication Verbal communication
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Page 1: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

Chapter

14

G

L

O

S

S

A

R

Y

EXIT Glossary

Modern Management, 9th edition

Click on terms for definitions

Communication macrobarriers

Communication microbarriers

Decoder/destination

Downward organizational communication

Feedback

Formal organizational communication

Grapevine

Influencing

Informal organizational communication

Lateral organizational communication

Message

Message interference

Nonverbal communication

Organizational communication

Perception

Serial transmission

Signal

Source/encoder

Successful communication

Unsuccessful communication

Upward organizational communication

Verbal communication

Page 2: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Communication macrobarriers are factors hindering successful

communication that relate primarily to the communication environment and the larger

world in which communication takes place.

Page 3: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Communication microbarriers are factors hindering successful

communication that relate primarily to such variables as the communication

message, the source, and the destination.

Page 4: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

The decoder/destination is the person or persons in the interpersonal

communication situation with whom the source is attempting to share information.

Page 5: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the

organization chart.

Page 6: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Feedback is, in the interpersonal communication situation, the destination’s

reaction to a message.

Page 7: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Formal organizational communication is organizational communication that follows

the lines of the organization chart.

Page 8: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

The grapevine is the network of informal organizational communication.

Page 9: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Influencing is the process of guiding the activities of organization members in appropriate directions. It involves the

performance of four management activities: (1) leading, (2) motivating, (3)

considering groups, and (4) communicating.

Page 10: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Informal organizational communication is organizational communication that does

not follow the lines of the organization chart.

Page 11: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.

Page 12: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

A message is encoded information that the source intends to share with others.

Page 13: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Message interference refers to stimuli that compete with the communication message

for the attention of the destination.

Page 14: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Nonverbal communication is the sharing of information without using words.

Page 15: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Organizational communication is interpersonal communication within

organizations.

Page 16: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Perception is the interpretation of a message by an individual.

Page 17: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

A serial transmission involves the passing of information from one individual to

another in a series.

Page 18: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

The signal is a message that has been transmitted from one person to another.

Page 19: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

The source/encoder is the person in the interpersonal communication situation who

originates and encodes information to be shared with another person or persons.

Page 20: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Successful communication refers to an interpersonal communication situation in which the information the source intends

to share with the destination and the meaning the destination derives from the

transmitted message are the same.

Page 21: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Unsuccessful communication refers to an interpersonal communication situation in which the information the source intends

to share with the destination and the meaning the destination derives from the

transmitted message are different.

Page 22: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Upward organizational communication is communication that flows from any

point on an organization chart upward to another point on the organization chart.

Page 23: C h a p t e r 14 GLOSSARYGLOSSARY EXIT Glossary Modern Management, 9 th edition Click on terms for definitions Communication macrobarriers Communication.

© Prentice Hall, 2002

RETURN to Chapter terms EXIT Glossary

Verbal communication is the sharing of information through words, either written

or spoken.


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