C-QISCOMPARATIVE QUALITY INFORMATION SYSTEM

Brian JohnsonDirector of The Hub

“Innovation, Sustaining Places”

Background to C-QIS

• 1993 Review of London Environmental Contracts

Lack of standard units & methods of measurement

• ‘Love Lewisham’, LEQS & Up2

Shared Aim: the development of up-to-date, easy

to-use information systems for public bodies and

the communities they serve, in formats that are

intelligible to specialists and non-specialists, alike.

Ten Year Track Record• C-QIS Protocols devised – 1990s

Aim: to develop a ‘lingua franca’ to allow disparatedata sets to be compared

• Local Environmental Quality Survey of England 2001-

• BVPI 199 – Street Cleansing

• HM Treasury approved ‘Gershon Effectiveness Formula’

• ONS Neighbourhood Statistics small areas research project

• NI 195 – Street Scene Quality

• NI 195 Online – auto return reporting

Gauge Chart

• Overall Standards at chosen geographical level

• Relative standards across 32 issues important to people

• Easy-to-understand, unweighted data, enables local decision making over priorities and targets

• Compares area’s performance with selected benchmarks

• Highlights minor, moderate & major shortfalls in standards

• Whether problems are isolated or systemic

• Indicates priorities for investigation and action

Target Issues Matrix

Wider Applications

• ‘Vox Pop’ Quality of Life Research

Unique approach and 38 QOL indicators noted by 2007/08

Cabinet Office Policy Review, but…..

• Voluntary Performance Management Framework

2007/08 - LGA, LA partners, Audit Commission, APSE,

Other NGOs - Library of 3-D Indicators concept developed

• Unique People – Unique Places Programme (Up2)2009 - LB Lewisham, Leeds CC, Sheffield CCShropshire Council, Allerdale DC, St Helens MBC

CUSTOMER PERCEPTIONS (3)

CUSTOMER PERCEPTIONS (2)

CUSTOMER PERCEPTIONS (1)

Issues / Challenges

• National indicators generally lack focus on outcomes

• Also lack standard methods & units of measurement

• Data reliability gets worse over different time spans & geographies (especially sub-district levels)

• These are fundamental issues mitigating against the success of sub-district engagement, service efficiency & effectiveness ambitions, LSPs, LAAs, CAAs, etc.

• C-QIS can overcome these shortcomings