CA Infrastructure Management Solving IT’s Most Complex Problems.

CA Infrastructure Management

Solving IT’s Most Complex Problems

Enterprises Are Faced With Critical IT Initiatives

2 CA Infrastructure Management © 2011 CA Technologies

1. Transformational IT Activities Re-architect and consolidate datacenters Deploy/increase the utilization of new technologies, including

virtualization and Cloud

2. Revenue Growth & Protection Consolidate the revenue platform for a more adaptive, predictable go-

to-market execution Increase throughput of IT, optimize utilization

3. Operational Excellence & Organizational Maturity Improve resource efficiency, remove silos, and reduce operating

expenses Rationalize tools & platforms

… and many others

Infrastructure Management Often Holds Them Up

Budget is flat but cost of day-to-day operations growing

Often caught off guard, creating poor perception of IT

Cloud is introducing new challenges with

instrumentation and MTTR

Costly, Unpredictable, Inefficient


CA Infrastructure Management Enables Enterprise Performance & Growth


50%

32.7%

3X Improvement in first call closure rate

Reduction in network disruptions

Improvement to MTTR

Analysts Agree


• CA customer has 3 IT staff to manage 5000-device network vs. an estimated 4-5 headcount alternative solutions would require

• CA customer reduced monthly bandwidth costs by 15%

• CA customer reduced mean-time-to-repair by 50%

• CA customer improved first-call closure rate to 60% from 20%

• CA customer reduced network interruptions by 32.7%

Industry analyst firm IDC validates the CA solution reduces costs and increases efficiency

Solution Benefits

CA Infrastructure Management enables: 1. Top-to-bottom visibility & control with automated discovery of infrastructure

assets and advanced traffic analysis2. Dramatically reduced mean time to repair through patented, model-based

root cause analysis 3. Proactive performance management to detect issues before users are

impacted4. Scalability to build on this foundation to integrated Service Assurance,

including management of end-to-end user experienceCA Infrastructure Management stands out with: 5. Fast time to value, including the ability to prove it through a proof of concept

(POC)6. Low total cost of ownership7. Open architecture and integration capability across a wide range of CA &

third-party management tools


Leaders Around the Globe Choose CA Infrastructure Management


Building the Service Assurance Solution

8 CA Service Assurance Overview Copyright © 2011 CA. All rights reserved.

CA Infrastructure Management is the first step in achieving integrated Service Assurance, including insight into applications,

services and transactions across traditional, Cloud, and hybrid environments

PIVOTAL INSIGHTS

COMPONENTS

CA INFRASTRUCTURE MANAGEMENT

• networks (data & voice)

• systems (physical & virtual)

• databases• environmental

fault, configuration, performance & flow analysis

CA APPLICATION PERFORMANCE MANAGEMENT

• web portals & app servers

• JEE, .NET & back-end• client/server• TCP/IP• unified

communications

end user experience, application and transaction visibility

CA SERVICE OPERATIONS INSIGHT

infrastructure impact on service quality, risk & performance

• end-to-end service models

• top-to-bottom infrastructure mapping

• SLA management


The Solution

CA Infrastructure Management Targets Availability & Performance

Application aware CA Infrastructure Management solution is designed to provide VISIBILITY and CONTROL

into the performance and availabilityof the heterogeneous service delivery infrastructure

and ALL of the traffic it delivers.

Multi-vendor, multi technology Cross-domain

Scalable Best-of-breed

Fast time-to-value


CA Infrastructure Management Helps Ensure Quality of Service Across the Infrastructure

11CA infrastructure Management Overview Copyright © 2011 CA. All rights reserved.

Auto Discovery & Root Cause Analysis

Traffic Analysis & Predictive Capacity Planning

Performance Analytics & Role Based Reporting

IMPROVE PROBLEM RESOLUTION TIME BY UP TO 50%

REDUCE COSTS

REDUCE HELP DESK CALLS BY UP TO 40%

Proactively identify performance

degradations and take corrective action before customers are impacted

Discover and monitor the availability & health of infrastructure assets and

automatically adapt to changes

Advanced traffic analysisdetermines which applications

are affecting infrastructureperformance & improves

capacity planning

Understand how the physical and virtual

environments are related

Visually distinguish physical and virtual

systems

AutoDiscovery and Root Cause Analysis

> AutoDiscovery and visual topology of physical & virtual infrastructure assets

> Model-based event correlation, fault isolation and root cause analysis


Proactively detect issues before users are impacted

Intelligent Performance Analytics

Is performance unusual compared to normal behavior?

Upper Threshold

Lower Threshold

Time Window = 1 hour

Time is Unacceptable = 15 min.

Baseline

Time

Automatically determines baseline values

Self-Learning Analytics


Event Management

Launch to domain managers for detailed troubleshooting and remediation

Prioritize based on service impact Identify impact to

service health


Network Traffic Monitoring & Analysis

> Optimize the infrastructure for application performance by gaining visibility into ALL of the applications, class of service, hosts, and conversations

> Solve performance problems faster with real-time identification of business and non-business applications their users


Capacity Analysis and Planning

> Avoid unnecessary WAN costs by right sizing your network links

> Trend future network use by link and application

> Solve performance problems faster with real-time identification of business and non-business applications their users


Pre-Defined, Role-Based Reporting

> Out-of-the-box reports require no configuration

• Service & SLA

• Assets

• Availability

• Performance

• Traffic Analysis

• Configuration Compliance

• Events and Alarms


CA Virtual Assurance for Infrastructure Managers

Virtual Machines

CA eHealth®

CA Spectrum®

CA NSM

CA Server Automation

VMware vCenter

Oracle/ Sun Zones

IBM LPARS

MS Hyper V

CA Technologies Assurance and Automation Solutions

CA Virtual Assurance for Infrastructure

Managers

› Centralized heterogeneous management for VMware, IBM, Microsoft, Oracle/Sun, and UCS

› Add-on component to CA Infrastructure Management (CA Spectrum & CA eHealth) and other CA solutions

CA Infrastructure Management © 2011 CA Technologies18

CA Virtual Assurance for Infrastructure Managers

• Real-time discovery and topology mapping enables administrators to locate every aspect of the virtual host and its sessions

• Centralized management of virtual and physical environments through a single point of control and operational visibility

• Root cause via patented analytics intelligently suppresses downstream alarms resulting in lowering their MTTR and downtime

• Industry leading platform coverage, including VMware, Microsoft, Sun/Oracle, IBM, and Cisco

• Proactive performance management and reporting enable baseline and capacity planning

• Manageability features, including optimization of resource pools, Web-based user interfaces, reporting, and role-based security, reduce OPEX

> Key capabilities

CA Infrastructure Management © 2011 CA Technologies19

CA Infrastructure Management Enables IT’s Most Critical Initiatives

> Regardless of the complexity and components of your infrastructure, CA Infrastructure Management can help you achieve:• Top-to-bottom visibility & control with automated discovery of

infrastructure assets and advanced traffic analysis

• Dramatically reduced mean time to repair through patented, model-based root cause analysis

• Proactive performance management to detect issues before users are impacted

• Scalability to manage service performance across traditional, Cloud, and hybrid environments


Thank You!

APPENDIX


The Components

Three Best-of-Breed Products in One Solution

CA Spectrum Infrastructure ManagerAvailability and Root Cause Analysis

CA eHealth Performance ManagerProactive Performance Management

CA NetQoS ReportAnalyzerNetwork Traffic Monitoring & Analysis


> Key Capabilities• Multi-vendor, multi-technology

discovery & relationship mapping

• Intuitive visual topology

• Event correlation & root cause

• Network configuration management

> Customer Value• Visibility into the availability of the end-

to-end infrastructure

• Identifies root cause and filters out the noise to accelerate the triage process

• Integrated network change awareness associates configuration changes to infrastructure problems

• Manager-of-managers, role-based access

Discovery, Visualization, Root Cause, Change-Aware

CA Spectrum Infrastructure Manager


> Key Capabilities• Comprehensive performance

management across the network, systems and databases

• “Self-learning” intelligent analytics

• Real-time performance dashboards

• Historical reporting and trending

> Customer Value• Monitor the performance of ALL

infrastructure components and supported technologies

• Proactively identifies performance problems BEFORE they impact users

• Real-time visibility into performance Historical context to performance problems

Proactive, Cross-Domain Performance Management

CA eHealth Performance Manager


> Key Capabilities

• Multi-vendor support(IPFix, NetFlow, jFlow, sFlow)

• Multi-technology support(Class of Service, TOS/DS)

• Capacity planning

> Customer Value

• Visibility into ALL traffic that traverses the service delivery infrastructure

• Insight into WHY WAN links are saturated

• Allows for effective & efficient capacity planning

Network Traffic Analysis

CA NetQoS ReporterAnalyzer


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CA Infrastructure Management Solving IT’s Most Complex Problems.

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