Issue 2 | November 2015 Caring Together Update Caboolture and Kilcoy Hospital Metro North Hospital and Health Service Mums and mums-to-be have voted Caboolture Hospital one of the best in Queensland for maternity care. Caboolture Hospital Director of Nursing and Midwifery Anne Clayton said a recent statewide survey found that local women are very happy with the maternity care they receive before, during and following birth at our hospital. “The overall satisfaction for antenatal care was a stand out with 81 per cent of mothers rating our antenatal care as very good; this is eight per cent higher than the average for other public hospitals in Queensland,” she said. “In addition, the overall satisfaction for care during birth and home visits was significantly higher than the average score for other public maternity services across the state.” Caboolture Hospital’s maternity care was also identified as the leading Queensland public hospital for a range of patient experience criteria including the opportunity to participate in maternity care at home and the patient’s choice whether labour would be induced. “Seventy-three per cent of women felt like they had a choice of whether they would be induced; this was 12 per cent higher than the state average,” Anne said. “Women trusted our doctors and midwives because they felt listened to and treated with kindness and understanding.” Anne said the survey results provided valuable insights into patient experiences, but also highlighted some areas in the maternity unit that could be improved on into the future. “In particular, women were saying that we could improve our education and support more around breastfeeding and the emotional changes they may be experiences after birth,” Anne said. “We also plan in the future to provide further opportunities for mothers to discuss their labour immediately after the birth of their newborn with clinicians.” The report is available at https://www.health. qld.gov.au/system-governance/performance/ patient-experience/default.asp Rachel Robinson and Sumeet Singh Caboolture Hospital maternity care at state forefront
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Issue 2 | November 2015Caring Together UpdateCaboolture and Kilcoy Hospital
Metro North Hospital and Health Service
Mums and mums-to-be have voted Caboolture Hospital one of the best in Queensland for maternity care.
Caboolture Hospital Director of Nursing and Midwifery Anne Clayton said a recent statewide survey found that local women are very happy with the maternity care they receive before, during and following birth at our hospital.
“The overall satisfaction for antenatal care was a stand out with 81 per cent of mothers rating our antenatal care as very good; this is eight per cent higher than the average for other public hospitals in Queensland,” she said.
“In addition, the overall satisfaction for care during birth and home visits was significantly higher than the average score for other public maternity services across the state.”
Caboolture Hospital’s maternity care was also identified as the leading Queensland public hospital for a range of patient experience criteria including the opportunity to participate in maternity care at home and the patient’s choice whether labour would be induced.
“Seventy-three per cent of women felt like they had a choice of whether they would be induced; this was 12 per cent higher than the state average,” Anne said.
“Women trusted our doctors and midwives because they felt listened to and treated with kindness and understanding.”
Anne said the survey results provided valuable insights into patient experiences, but also highlighted some areas in the maternity unit that could be improved on into the future.
“In particular, women were saying that we could improve our education and support more around breastfeeding and the emotional changes they may be experiences after birth,” Anne said.
“We also plan in the future to provide further opportunities for mothers to discuss their labour immediately after the birth of their newborn with clinicians.”
The report is available at https://www.health.qld.gov.au/system-governance/performance/patient-experience/default.asp
Rachel Robinson and Sumeet Singh
Caboolture Hospital maternity care at state forefront
A line from LanceThe future of our health facilities are in good shape with the some recent developments that I would like to share.
Our local Service Improvement Groups (SIGs), which coordinate service planning and improvement, have been refined to bring decision making closer to the care that we provide.
Five new SIG groups have been established for our facilities covering:
• Medicine & Older Person • Surgery & Perioperative • Critical care • Women’s Children’s & Ambulatory • Rural & Support Services.
These new SIGs will be supported by dedicated Safety and Quality Officers, following the creation of a separate Safety and Quality unit for Caboolture and Kilcoy Hospitals.
Early works has started to prepare for the 32 bed adult ward on level 3 of Caboolture Hospital. This exciting addition will be the first major step in a range of major investments planned for our region in the coming years.
It has been projected that the increase in beds will allow us to support and treat an additional 2,500 adult patients above the 28,000 inpatient admissions we receive each year.
It is anticipated that construction of the new adult ward will begin in late 2015, with eight of the 32 beds commissioned earlier to meet the seasonal peak during winter 2016.
The remaining 26 beds are expected to be opened by late 2016. These beds will be distributed across a range of adult specialties including coronary and cardiac care, as well as general medicine.
Dr Lance Le Ray Caboolture and Kilcoy Hospitals
Acknowledging the compassion that is provided to patients, families and friends by Volunteer Chaplains was the focus of Pastoral Care Day at Caboolture Hospital.
Nurses, midwives, clinicians and our partners came together to acknowledge the joy, compassion and comfort that these caring together chaplains provide to patients, visitors and staff in their time of need.
Pastoral Care Day
‘Clean eating’ is the focus of Caboolture Hospital’s Fit Fab Cab Challenge as the healthy lifestyles campaign is drawing to an exciting conclusion.
Clean Eating focus for allsortsThe team Awesome All Sorts has been making some healthy choices and achieving some personal goals as part of the fitness challenge with team members losing weight, eating healthier, exercising and swimming regularly, and improving their fitness levels.
A very special mention should be made of Valerie Murray (second right), who has overcome surgery, post operation recovery and restricted opportunity to exercise and still lose more than nine kilograms.
Length of Service AwardsBeing able to talk to all staff on an equal level was the number one change that Caboolture Hospital Nurse Unit Manager Colleen Herrmann has seen in health care in the past 40 years.
Colleen, who was recognised for 40 years of service at Queensland Health, joined her colleagues at a Length of Service Award at Caboolture Hospital recently.
Caring Together staff from Caboolture and Kilcoy Hospitals, and Woodford Corrections Health Service were also recognised for the outstanding care they provide to their community.
In total, 3,500 years of service and 213 staff members were recognised this year.
A big congratulations to all of the staff for their invaluable work caring for patients and their families!
Nurse Unit Manager, Colleen Herrmann and her work colleagues
Recipients of Length of Service Awards
Kylie Hellier,and Lance Le Ray Lance Le Ray and Ken WhelanPatient Flow staff members
Bob Dodd (pictured second from right) became the 300th person to complete the Communication and Patient Safety (CaPS) training program recently.
Communication: The key to patient safetyCongratulations to Bob Dodd who became the 300th person to complete the popular Communication and Patient Safety (CaPS) training program recently.
The training program was introduced in early September to better equip all staff members in communication awareness, tools to reduce patient harm, and improve efficiency of communication in health care and it is already proving to be a huge success!
The training program is offered to ALL staff (both clinical and non-clinical streams) across Caboolture Hospital, Kilcoy Hospital, Woodford Correctional Centre and Mental Health and is integral to the Caring Together journey.
For further information contact Melissa Dowling on (07) 5316 5953 or email [email protected].
“The CaPS program is excellent… I have noticed a bit of a culture shift already occurring in my workplace.” – Medical
The Caboolture and Kilcoy Hospitals Caring Together Update provide information about what’s happening across The Caboolture and Kilcoy Hospitals, Metro North Hospital and Health Service, including new initiatives, staff profiles, patient stories and details of upcoming events. Contributions for articles are appreciated. Please send them to the Communications team – phone 07 5433 8580 or email [email protected]
Produced by the Metro North Communication Directorate Phone: 07 3647 9521 Email: [email protected]
Welcome to our new Nurse Unit ManagersA very big welcome to Caboolture Hospital’s new Nurse Unit Managers Rebecca (Becky) Hitchcock and Simon Thomas. Rebecca has joined the Caring Together team on Ward 4A and Simon Ward 3A.
Three local school-based trainees have gained a healthy career start by graduating from the Redcliffe and Caboolture-Kilcoy Hospitals School-based Traineeship Program.
Graduates take first step in a health career
The three graduates at Caboolture Hospital were:
• Lori West, Certificate III Business Administration, Caboolture State High School
• Daniel O’Brien, Certificate III Health Services Assistance, St Columbans
• Jasmine Mitchell, Certificate III in Business Administration, Narangba Valley State High School
The Redcliffe and Caboolture-Kilcoy Hospitals School-based Traineeship Program has been highly successful with a total of 137 students enrolled in the School-based Traineeship Program since 2005.
About 83 per cent of school-based trainees have completed the program and many of these graduates have now secured employment across Redcliffe or Caboolture hospitals.
Seventy per cent of school based trainees who graduate from this program remain in the health sector 12 months after the completion of their training.
Graduating trainees are also completing their Grade 12 studies at private and public high schools.
The trainees attended school four days a week and worked one day a week at Caboolture Hospital.
The graduating trainees were employed through the Australian Training Company, a not-for profit group training organisation.
Lori West, Daniel O’Brien and Jasmine Mitchell have gained a healthy career start by graduating from the Redcliffe and Caboolture-Kilcoy Hospitals School-based Traineeship Program.
Caring Together
Fast FactThe number of patients that received urgent Category 1 surgery in the recommended time was 100% in the 2014/15 financial year.
