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CAF 2020 - Towards Public Administration Reform and European Integration CAF enhancing the Business Environment in Cabo Verde Rui Levy 17 February 2021
CAF 2020 - Towards Public Administration Reform and European Integration
CAF enhancing the Business Environment in Cabo Verde
Rui Levy
17 February 2021
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Index
• Cabo Verde Overview
• Project Overview
• Project Phases
• Project Results
• Project Impact in Business Environment
Cabo Verde Overview
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Cabo Verde in brief• Located 500 kilometers off the west coast
of Africa, Cabo Verde is an archipelago of
10 islands with a population of 520,500.
• GNI Per Capita (US$) 3,450
• Cabo Verde's economy is driven by tourism
grounded in year-round attractive weather,
beautiful beaches, stable democracy,
limited security risks and proximity to
Europe.
• Lower Middle-Income Country and Small
Islands Development State.
• ECOWAS member and Special Partnership
with European Union.
• Doing Business (World Bank) rank of
137/190 and score of 55/100.
Project Overview
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Project Sheet
PROJECT TITLE:
Promote organizational learning in economic institutions to facilitate
business environment in Cabo Verde: Rolling out the Common
Assessment Framework (CAF)
STARTING DATE: April 2018
DURATION: 29 months
BENEFICIARY INSTITUTIONS:
Government of Cabo Verde
• DNAP
• DGA
• DGCI
• RNI
• DNICE
• CCS
• CM SAL
• CM PRAIA
GOVERNMENT: Ministry of Finance / Secretary State for Administrative Modernization
EXECUTING AGENCY: United Nations Industrial Development Organization (UNIDO)
BUDGET: 300,000 Euros
DONOR: European Union
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8 Institutions selected• Ministry of Finance
• National Directorate of Public Administration (DNAP)
• General Directorate of Customs (DGA)
• General Directorate of Contributions and Taxes (DGCI)
• Ministry of Industry, Trade and Energy
• National Directorate of Industry, Trade and Energy (DNICE)
• Ministry of Justice and Labour
• Registration, Notary and Identification (RNI)
• Municipals
• Municipal of Praia (CMP)
• Municipality of Sal (CMS)
• Business Associations
• Chamber of Commerce of Sotavento (CCS)
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National Directorate of State Revenue (DNRE)
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Project OverviewContribute to the improvement of the business environment through the introduction
of a Culture of Excellence and Quality in Public Administration.
More specifically:
✓ Improve the business environment of Cabo Verde, by improving the
performance of key organisms of Central, Local and Private Administration;
✓ Define and implement the CAF Resource Center to ensure the promotion
and continuity of CAF;
✓ Train public administration human resources with technical skills to
implement CAF.
OBJECTIVES
• Output 1: CAF Resource Center established
• Output 2: CAF implemented in eight institutions
• Output 3: Impact study carried out
EXPECTED RESULTS
Project Phases
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Project Phases
• The project was implemented in four phases:
Main Project Results
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Main Results
• OUTPUT 1: CAF Resource Center established
• CAF Resource Center created with the National Directorate of Public Administration (DNAP)
through Law Resolution No. 97/2020 of Official Bulletin No. 81, of July 9, 2020
• Advisory Board of the CAF Resource Center created by Resolution No. 97/2020
• CAF Training for Consultants (21 participants) and External Feedback Agents (20 participants)
• A CAF Website was created http://caf.cv/ and Social Networks (Facebook, Twitter and
Instagram)
• Database for CAF Users, Consultants and Agents and Good Practices
https://utilizadores.caf.cv/
• CAF DAY 2019 and CAF DAY 2020 held
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Main Results
• OUTPUT 2: CAF Implemented in the institutions
• CAF E-learning training held for 21 top-level managers
• Launching Workshop "Implementation of CAF in Cabo Verde: A contribution to improving the
business environment"
• 3 CAF Training sessions for Self-Assessment Teams, 2 in Praia and 1 in Sal, for 59 employees
• Awareness Session on Gender Mainstreaming held in partnership with ICIEG and UN Women
(16 participants)
• Study on Gender Integration in the self-assessment grid of the CAF model carried out. The new
grid includes 21 new examples
• Administrative Modernization Law integrated into the CAF Self-Assessment Grid with 13
references
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Main Results• OUTPUT 2: CAF Implemented in the institutions
• Self-assessment - carried out in 7 institutions, given that the DGA + DGCI merged into DNRE
• Improvement Plan - implemented in 6 institutions (DNICE didn’t proceed by option)
• An average implementation rate of 69.5%, equivalent to 12 structural improvement
actions and 60 quick-wins fully implemented
• Growth in the implementation of the Administrative Modernization Law in 10.5% with an
implementation rate of 68.3%
• Training and Technical Assistance to the 7 institutions
• 50 technicians were trained in Process Management
• 20 technicians trained in Communication
• 20 technicians were trained in Strategic Planning
• 20 technicians were trained in Quality Management Systems
• 20 technicians were trained in Innovation Management Systems
• Six Process Manuals prepared with a total of 21 key processes
• Seven Communication Plans developed
• Strategic Plan of the Chamber of Commerce of Sotavento 2020-22 elaborated
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Main Results• OUTPUT 2: CAF Implemented in
the institutions
• External Feedback Process -
implemented in 6 institutions
• All participating institutions received a
positive evaluation and received the
international distinction of “Effective
CAF User” issued by the European
Institute of Public Administration
(EIPA), in partnership with the General
Directorate for Public Administration
and Employment (DGAEP) from
Portugal.
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Main Results• OUTPUT 3: Impact study carried out
• Impact study - https://open.unido.org/projects/CV/projects/170071
• Final Workshop
• Project Video - https://www.youtube.com/watch?v=CAF
• Final Communication Materials - 7 institutional flyers and project flyer
Project Impact in Business Environment
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CAF improves public sector service delivery for a better business environment
Mission, vision
and values of
customer-centric
organizations
Policy outputs and
procedures
Effective use of
ICT
Quality
management and
services delivery
of public services
Transparency, accuracy of
information, equal access
and treatment of
customers
Reducing administrative
burden –time, effort and
cost
Business life events
• Licensing
• Land registration
• Building procedures
• Tax payments
• Customs
• Registrations and
Notary
• Etc.
Increases
efficiency and
stimulates
business
performance
Citizen/Firms trust
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Theory of Change of the CAF Cabo Verde Project
Beneficiaries
Institutions with
direct connection
to the business
environment
Improve coordination,
effectiveness and
efficiency
Reinforcement of
mechanisms for
corruption prevention
Functional revision of
the organizational
capacity and
performance of public
services
Service Delivery
for an Enhanced
Business
Environment
Stimulate
productivity,
competitiveness
and growth
Efficiency
Org
aniz
ation
al ch
an
ge
s a
nd
im
pro
ve
me
nts
Foster economic
development and
job creation by the
private sector
Effectiveness Impact Sustainability
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Impact Study
• An Impact Study was elaborated by a private external company on "CAF
Implementation in Public Administration Institutions to Improve Service Delivery
for an Enhanced Business Environment in Cabo Verde".
• The purpose of the impact study was to assess the organizational changes and
improvements in the seven institutions that implemented CAF and to analyze
results-based evidence, in order to generate lessons for future developmental
interventions.
• Five core areas were identified: Impact on the Business Environment; Impact on
the Implementation of the National Administrative Modernization Act (LMA);
Impact on Institutions; Impact on Sustainability; and Impact on Gender.
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Self-assessment teams evaluation of the Impact
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Self-assessment teams evaluation of the impact in the organizational performance
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Main conclusions of the Impact Study
• In short, results-based analysis on the impact study concludes for a general accomplishment of the relevant milestones of the CAF project in Cabo Verde.
• Participant organizations, leaders and CAF-quality teams were satisfied with the activities and considered CAF relevant, resulting on several positive impacts.
• CAF-CV Resources Center activities are also considered relevant to guarantee the process continuity and other public organizations dissemination.
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CAF IN CABO VERDE – NUMBERS AND FACTS
7 Institutions6 Effective CAF
Users Distinctions
256 Hours Training / 267 participants
7 Self-assessments
6 Improvements Plans
12 Improvement implemented
(73,5%)
60 Quick-wins implemented
(65,5%)
10,5% LMA increase
implementation
Pool of CAF Consultants and PEF Agents = 41
CAF Resource Centre (CRC)
Advisory Board CRC
Database for CAF Users and
Consultants
4 Best Practises in Database
6 Process Manuals / 21 key
processes
7 Communication
Plans1 Strategic Plan
“The secret to be ahead is
to start”
Thank you all!!!
