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CAG VPN Sep 2011
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CAG VPNSep 2011
Services Provided by Bharti AirtelVPN Support
Email Email
FAX ATAFAX ATA Internet Internet
VOIP Phone
Video
Conferencing Video
Conferencing
VPN SUPPORT
How to Register a Complaint
• Bharti Airtel Helpdesk is available to you 24 X 7• Register complaints / Status update
– Via Phone• Toll Free Number 1800 102 3345
– Via Email• [email protected]
– Via Portal• Enterprise Central (Management Access)
Requirement to raise a complaint
•Always perform first level of diagnosis
• Problem related to hardware or software• PC/Laptop vendors is been informed in case email / internet / soft phone• Equipment is powered on• Cables are plugged properly• Check the indication on device
•While logging a complaint extend following details for quick resolution
• Name• Contact Number (Compulsory) – update will be shared on this no.• Site Code (Compulsory)
How the complaint will be addressed• Bharti Airtel Helpdesk will generate a ticket no. to you
• Centralized helpdesk will identify problem and follow up
• Bharti Airtel/IBM/Partner Engineer will call/visit and fix the problem
• Your Ticket will be resolved as soon as problem is sorted
• After confirmation from customer Ticket will be closed
• In case problem doesn’t get resolved, seek help of nodal officer / centralized team along with Ticket No.
Do’s and Don'ts Mains & Alternate Power for communication room equipments (24X7)
Nortel IP phone should not be turned off because network is connected through it.
Air-conditioning of the server room to be maintained
Humidity to be controlled
Cleaning of server room on regular interval
Protection from rodent bite
Regulated power supply to all VPN equipments
Regular maintenance of earth pit
Access to the building in case of network (equipment) failure
Support Team
Helpdesk
Web
(Toll Free)
http://www.airtel.in/business
1800 102 3345
cag.support@in. airtel.com
Regional Service Manager
North Surya Kant+919818647281
EastTathagata Bandopadhyay
+91 9748081418
tathagata.bandopadhyay @in.airtel.com
South T Saravanan+91 9840086904
West Jayesh Survey+91 9867693676
