An essential, informal discus-sion for
homeowner associations & professional property man-
agers.
Getting the Most out of your Vendor Relationship
CAI MinnesotaRepresentative of CAI: Steve Hoogenakker
Steve Hoogenakker [email protected]
Go to CAI-MN.COM for more information
YOU!
Internal Goal Setting
Maintaining the Relationship
Best Of Breed vs1 vendor
Proposals & Contracts
Collaborative Planning
5 Steps to Get the most from vendors
CAI Minnesota
Internal Goal Setting
Matching Homeowner Expectations Reviewing History of past vendor results Consulting with vendors over new trends with
products or services Staying up to date with HOA & vendor develop-
ments. Reviewing Minutes and Newsletters
Go to CAI-MN.COM for more information
Contact Steve at [email protected] for more help
Internal Goal Setting
Goals measured monthly.Questions You can Ask to focus your goals!
Service Requests
How many service request were received?
How many incomplete service requests were
carried forward?
Which types of service requests are on the
increase?
Service Vendors
Pool, landscape, electrical, construction, etc… do you have concerns regarding frequency of
calls?
Are you able to reach the vendor as needed? Which hours”
Service providers contracted on as-needed basis, are you comfortable
with relationships? Do you think you need to foster new relationships?
In House / Contract
Your staff time
How many service requests required outside
contractor?
How much internal time was devoted solely to completion of service
requests?
Does your experience with service requests lead you
to new conclusions?
Perceptions
Board / PM Staff
Are you able to confidently give answers to difficult questions yourself, or should they go to
vendors
Your expertise is at stake every time you give a board/homeowner an
answer. Do others see you as stronger when answering yourself?
What are your perceptions about the types of questions you’re
getting? Are they issues you’re knowledgeable about?
Go to CAI-MN.COM for more information
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
Go to CAI-MN.COM for more information
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
A Weak Board could lead to a runaway vendor
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
A preferred vendor of the property mgr.For good or bad… It causes the Property Manager or Vendor to exert more influence
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
Some Property Mangers don’t want vendors to interact with the board
Go to CAI-MN.COM for more information
THE RELATIONSHIP MATRIX
The Board
Home-owner
Vendor
Property Manager
THE RELATIONSHIP MATRIX
The Board
Can be replaced
Home-owners
Here to stay
Vendor
Can be replaced
Property Manager
Can be replaced
MOST successful relationships come from a STRONG, FAIR, REPRESENTATIVE BOARD
Go to CAI-MN.COM for more information
Ultimately, It’s all about the homeowner, not us.
Contact Steve at [email protected] for more help
If you need help with your townhome association go to cai-mn.com. If you’re a member of LinkedIn, join the LinkedIn group; CAI Minnesota
763-213-2410 or [email protected]
