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General Bank General Bank Management- HRM Management- HRM Module B Module B Presentation by Presentation by Dr. P Balachandran Dr. P Balachandran dran@ vsnl. net dran@ vsnl. net 28.4.2008 28.4.2008
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General Bank General Bank Management- HRM Management- HRM

Module BModule BPresentation byPresentation by

Dr. P BalachandranDr. P Balachandrandran@ vsnl. netdran@ vsnl. net

28.4.200828.4.2008

IMPORTANT AREASIMPORTANT AREAS

• HRM OBJECTIVES• ASPECTS OF HUMAN DEVELOPMENT• HUMAN BEHAVIOUR AT WORK• MOTIVATION• ROLE CLARITY• EMPLOYEE FEEDBACK• PERFORMANCE APPRAISAL• ROLE OF I.T. IN HRM

HRM OBJECTIVES-HRM OBJECTIVES-

• ROLE• CORPORATE STRATEGIES

“ORGANISATIONS THAT HAVE WORLD CLASS AMBITIONS WILL NEED TO NURTURE KNOWLEDGE WORKERS”

MD, GLAXO

“ALL CORPORATE STRENGTHS ARE DEPENDENT ON AND CENTRED AROUND –HUMAN RESOURCES”

CEO, GODREJ SOAPS

HUMAN DEVELOPMENTHUMAN DEVELOPMENT

• TRAINING NEED ANALYSIS

• ROLE ANALYSIS

• ATTITUDINAL DEVELOPMENT

• CAREER PATH

• SELF DEVELOPMENT

SELF DEVELOPMENTSELF DEVELOPMENT

• LOCUS OF CONTROL

• TRANSACTIONAL ANALYSIS

• JOHARI WINDOW

• EMOTIONAL INTELLIGENCE

LOCUS OF CONTROLLOCUS OF CONTROL

• MEANING

• EXTERNAL

• INTERNAL

• RELEVANCE IN HRD

T AT A

• PIONEER IS ERIC BERNE

• FAMOUS WORDS –

I AM OK YOU ARE OK

• TRANSACTIONAL ANALYSIS

DIMENSIONS

RELEVANCE/ USAGE IN BANKS

JOHARI WINDOWJOHARI WINDOW

KNOWN TO SELF

NOT KNOWN TO SELF

KNOWN TO OTHERS

ARENA BLIND

NOT KNOWN TO OTHERS

CLOSED DARK

EMOTIONAL INTELLIENGEEMOTIONAL INTELLIENGE

• SELF AWARENESS• SELF REGULATION• MOTIVATION• EMPATHY• SOCIAL SKILLS• ALL NECESSARY FOR SUCCESS IN THE

WORK AREA. • MUCH MORE IMPORTANT THAN IQ- IS ONE

VIEW

HUMAN BEHAVIOUR AT WORKHUMAN BEHAVIOUR AT WORK

• INDIVIDUAL DIFFERENCES

• TRAIT THEORY

• BRAIN USAGE

• GENDER BIAS

BEHAVIOUR IS INFLUENCES BYBEHAVIOUR IS INFLUENCES BY

• ENVIRONMENTAL FACTORECONOMIC, SOCIAL, POLITICAL

• PERSONAL FACTORSAGE, SEX, EDUCATION, ABILITIES , MARITAL

STATUS, NO. OF DEPENDENTS

• ORGANISATIONAL FACTORS PHYSICAL FACILITIES, ORGNL. STRUCTURE,

LEADERSHIP, COMPENSATION, REWARDS…….NEXT SLIDE-CONTD.

BEHAVIOUR IS INFLUENCES BYBEHAVIOUR IS INFLUENCES BY(CONTINUED)(CONTINUED)

• PSYCHOLOGICAL FACTORS-PERSONALITY,

PERCEPTION,

ATTITUTDES,

VALUES ,

LEARNING ETC.

TYPES OF PERSONALITYTYPES OF PERSONALITY

TYPE A• WORKAHOLIC• TIME URGENCY• GO GETTER,INSENSITIVE

TYPE B• PLACID,• HUMANE• LONG TERM SUCCESS

BRAIN USAGEBRAIN USAGE

LEFT HEMISPHERE• LOGICAL• THINKING• WORKINGRIGHT HEMISPHERE• EMOTION• ART• MUSIC• RELAXAION.

• STRESS CONTROL

MOTIVATIONAL THEORIESMOTIVATIONAL THEORIES

• ABRAHAM MASLOW –HUMAN NEEDS• PHYSIOLOGICAL• SAFETY• SOCIAL• SELF ESTEEM• SELF ACTUALISATION

MOTIVATIONAL FACTORSMOTIVATIONAL FACTORSHERZBERGHERZBERG

• MOTIVATIONAL FACTORS- FACTORS CREATES HIGHLY MOTIVATING SITUATION, ABSENCE DOESNOT CAUSE DISSATISFACTION.

• HYGEINE/MAINTENANCE-FACTORS THAT DO NOT LEAD TO MOTIVATION, BUT ABSENCE CAUSE SERIOUS DISSATISFACTION. LEADING TO LOWER PRODUCTIVITY

MOTIVATIONAL FACTORSMOTIVATIONAL FACTORS

• RECOGNITION

• ADVANCEMENT

• RESPONSIBILITY

• ACHIEVEMENT

• POSSIBLE GROWTH

• WORK ITSELF

MAINTENANCE/HYGIENE MAINTENANCE/HYGIENE FACTORSFACTORS

• COMPAY POLICY AND ADMN.

• TECHNICAL SUPERVISION

• INTERPERSONAL RELATIONS WITH SUBORDINATES/SUPERIORS/PEERS

• SALARY/JOB SECURITY/STATUS

• PERSONAL LIFE/WORKING CONDITIONS

ROLE AND POSITIONROLE AND POSITION

• ROLE• STAGNATION• AMBIGUITY• EROSION• OVERLOAD• INADEQUACY• CONFLICT• ISOLATION

EMPLOYEE FEEDBACKEMPLOYEE FEEDBACK

• CLIMATE SURVEY

• COMPENSATION

• 360 DEGREE FEEDBACK- NEW METHOD IN THE INDUSTRY

PERFORMACE APPRAISALPERFORMACE APPRAISAL

• CONFIDENTIAL VS. OPEN REPORTS

• GIVING OF FEED BACK –NEED AND WAYS

• MBO-MANAGEMENT BY OBJECTIVE

• COUNSELLING

• ASSESSMENT CENTRES

KNOWLEDGE MANAGEMENTKNOWLEDGE MANAGEMENT

IMPORTANCE OF TECHNOLOGY

TO ASSESS TRAINING NEEDS

DATA BASE

RESEARCH

E LEARNING

SOME TIPS FOR PREPARATIONSOME TIPS FOR PREPARATION

• READ THE MODULES WELL• DO THE CHECK YOUR PROGRESS• REFER TO THE GLOSSARY-KEY WORDS OF

TERMS AT THE END OF CHAPTER• READ SUMMARY-LET US SUM UP

REPEATEDLY.• REFER TO THE VIRTUAL CL. PPTS./MCQS

UNDER PRODUCTS AND SERVICES ON OUR WEBSITE.

ALL THE BEST FOR SUCCESSALL THE BEST FOR SUCCESS

• –

• SEE THE CASE LET AND MCQs GIVEN , WHICH WILL BE PUT ON OUR PORTAL

• THANKS FOR THE ATTENTION


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