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We add value to your products by delivering friendly, knowledgeable support at a low cost. Your company gains a competitive advantage by offering personalized support exclusively from the US. Customers who receive exceptional support have a reason to seek your products over the competition. CUSTOMER FOCUSED TECHNICAL SUPPORT EXPERT SUPPORT FOR TODAY'S TECHNOLOGIES Our help desk specialties are highlighted below, though we have the flexibility to support virtually any technical application. Caleris recognizes that technical support is an opportunity to enhance customer relationships. To ensure a positive experience for end-users, we hire only the most qualified, courteous representatives and empower them with the tools and knowledge necessary to provide a successful customer interaction. Employee involvement, ongoing training and appreciation keep our agents interested in delivering top-notch customer support. Because we provide services exclusively from Iowa, customers benefit from clear communication. CONNECTIVITY & INTERNET SERVICES We have considerable experience supporting all the latest Internet technologies. Caleris has the flexibility to provide the level of service desired, regardless of your size, budget or service. HARDWARE, SOFTWARE & WEB-BASED APPLICATIONS Our experienced staff assists users with issues ranging from simple to complex, with courtesy and patience. Caleris will develop a service program to support your end-users at the level you desire. Technologies: VoIP (End-User & Business Provider) Wireless/Satellite Wi-Fi including Hospitality DSL, Fiber, Dial-Up Digital Video Applications: Level I Corporate IT Help Desk Tier I Support, Tier II & Tier III Support Global Help Desk Services Account Setup, Troubleshooting & Training Pre-Sales & Customer Service Applications: Customer Service & Sign-up Connectivity Issues Software Instruction Troubleshooting Outage Support Technologies: Cloud-based Services & Applications End-User and Proprietary Software Applications Hardware/Mobile Devices/Tablets Peripherals Internet/Wi-Fi/Broadband Connectivity C aleris Caleris is your Technology Outsourcing Partner for IT Help Desk and Customer Relationship Management. Dedicated telephone, email, IVR (Interactive Voice Response), and live online chat. Flexible service hours - 24/7/365, nights & weekends, overflow. Advanced telephone systems featuring menuing, skills-based routing, voice mail, and remote call monitoring. Dedicated staffing model. Daily, weekly, and monthly statistical and performance reporting. Utilize our client's tools and applications for CRM, knowledge base, etc. as desired. FLEXIBLE SERVICE OPTIONS TO MEET YOUR OBJECTIVES US-Based Technical Help Desk US-Based Technical Help Desk CALERIS, INC 1501 42nd Street, Suite 110 West Des Moines, IA 50266 800.588.4082 | [email protected] | www.caleris.com
