1. Stakeholders CRMERPSCMB2B m-comB2Cc-com B2BC outsourcingIntranet Intranet Extranet IT Customers ERP: Enterprise Resources Planning CRM: Customer Relationship Management M-com: Mobile commerce C-com: collaborative commerce

2. Electronic BusinessApplications The Internet IntranetsTelecommunications Extranets Networks Other NetworksEnterprise ElectronicInternalCommunication and CommerceBusiness SystemsCollaboration Internal Transaction Online Point-of-sale Electronic MailTransaction ProcessingProcessing Voice Mail Web Retailing Enterprise Discussion Forums and WholesalingResource Planning Chat Systems Online Auctions Customer Relationship Data Conferencing Interactive Marketing Management Voice Conferencing Workflow Systems Supply Chain Videoconferencing Process ControlManagement Electronic Meeting Enterprise Information Systems Electronic Funds Transfer Online Bankingand Knowledge Portals Collaborative Work Systems and Investing 3. Document Mgmt Extended Value NetworkMarketIncreased Market DynamicsCall CenterAnalysisLots of heterogeneoussystemsSCMLong integration projects ERPIT environments becomeincreasingly rigidMust leverage existing Tradinge-Sales investmentsMust support new businessprocesses quicker TechnicalE-Procurement Must reduce total cost ofsystems PLM ownership (TCO) 4. Events (Innovation & Insight) Portfolio Management Post Merger Integration Employee Productivity EventsNew Product InnovationOperational ExcellenceCorp CFO HR Mfg. Procur. Support Sales Remote Funct .Sites Functional Silos (Operation) 5. CustomerFocus SUPER LEAN Reduce Time MANUFACTURING OperationalWITHto MarketMASS CUSTOMIZATION Effectiveness SERVICE Supply Chain Optimization 6. EDI () E-Commerce ()SFA () CRM ()Planning()Scheduling ()SCM () Distribution ()E-Business() MRP () MRP ()Payroll () HR ()GL () ERP() AR ()FMIS()AP ()197019801990 2000 7. 8. PDMPMKM *MESIMSPMKM CRMERPSCMPMKMPM PM PMPM KM !! 9. BOM