California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
0
California Workforce Professionals
WIOA Training Needs Assessment
and Skills Gap Analysis
Presented to: California Workforce Development Board (CWDB) Prepared by: California Workforce Association (CWA) and Public Consulting Group, Inc. (PCG) Spring 2017
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
1
EXECUTIVE SUMMARY AND ANALYSIS Through the Workforce and Innovation and Opportunity Act (WIOA), opportunity exists for major institutional change which will enable state and local workforce leaders to work together to impact income mobility, and align public resources. On behalf of the California Workforce Development Board (CWDB), the California Workforce Association (CWA) in partnership with Public Consulting Group, Inc. (PCG) connected with 91% (or 42 of the 46) of the local Workforce Development Boards (WDBs) in California to survey their current WIOA knowledge and assess their training needs. This comprehensive survey and analysis is intended to include the knowledge and training needs of board members, board staff, career center management and staff, youth providers and core partners. Through the implementation of WIOA, knowledge, expertise and skills are required of the entire system and its partners to meet the goals and intent of the legislation and the State Workforce Board. The knowledge required is not only knowledge and expertise related to the mission of these agencies, but also skills that provide a framework for working together. To complete the Statewide Training Needs Assessment Survey, CWA convened a Statewide Coordination meeting in which the 14 designated Regional Training Coordinators (RTC’s) and representatives from the State Employment Development Department were convened to provide them with insight and understanding as to the goals of the WIOA Technical Assistance Grant and of the Training Needs and Assessment Survey Process. The Training Needs and Assessment Survey was provided to each RTC and their input and comments were incorporated so that training priorities could better be determined. Each of the 14 RTC’s was instrumental in helping to ensure the surveys were completed by the local regions. The Training Needs Assessment and Needs Survey is broken into two categories:
1. A Workforce Development Board (WDB) Self-Assessment of Already Completed WIOA Training by all staff, AJCC Career Center Services Staff, Business Services Staff, AJCC Supervisors and Managers, and WDB Members and Staff.
2. Need for Additional WIOA and Workforce Training for AJCC Staff, AJCC Management, WDB Support Staff and WDB Members and Leadership.
The findings of the survey and assessment will serve as the foundation for planning and implementing statewide capacity building and trainings, and structuring them to ensure competency in the seven policy strategies identified in the State workforce plan: sector strategies, career pathways, regional partnerships, earn and learn models, supportive services, integrated service design and cross system data capacity. In addition, through the development of the California Training Model (CTM) continuous improvement will be a high priority as well as promoting a Customer Centered Design (CCD) to service delivery. Through this extensive outreach survey and assessment effort, it is anticipated that a consistent, statewide training plan will promote buy-in and participation by all WDB’s and further standardize staff competencies across the statewide system, thereby improving experiences and successes for job seekers and employers with the public workforce system.
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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GENERAL INFORMATION
Please provide the following information about the training needs in your region.
Question 1: Please select your Workforce Development Board.
Participating Workforce Development Boards
1 Alameda 22 Orange
2 Anaheim 23 Richmond
3 Contra Costa County 24 Riverside
4 Foothill 25 San Benito
5 Fresno 26 San Bernardino County
6 Golden Sierra 27 San Francisco
7 Humboldt 28 San Joaquin
8 Imperial 29 San Jose
9 Kern-Inyo-Mono 30 San Luis Obispo
10 Kings 31 Santa Ana
11 Los Angeles City 32 Santa Barbara
12 Madera 33 Santa Cruz
13 Mendocino 34 SETA
14 Merced 35 Solano
15 Monterey 36 Sonoma
16 Mother Lode 37 South Bay
17 Napa-Lake 38 Southeast Los Angeles County
18 NORTEC 39 Stanislaus
19 North Central Consortium 40 Tulare
20 Nova 41 Ventura
21 Oakland 42 Yolo
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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TYPES OF TRAINING The following section seeks insight on training associated with specific roles within your local system (e.g. Business Service Staff, Career Center Staff, Supervisors and Managers, etc.). Responses describe each staff level's involvement in relevant training since January 2016. Each header represents the category of staff trained, while each sub-header describes the training topics in which they show basic, intermediate, or advanced proficiency.
Training Category: General WIOA Trainings (All Staff)
A. Basics of WIOA
n = 42
90.5% 90.5%
78.6% 78.6%
66.7%
78.6%
23.8%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
80.0%
90.0%
100.0%
Perc
en
t in
Need
of
Tra
inin
g
Staff Positions n=42
AJCC Staff Positions in Need of Training
14.3%
59.5%
26.2%
0.0%
20.0%
40.0%
60.0%
80.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
All Staff - Basics of WIOA
Question 6: In particular, what AJCC staff positions are in need of training? Please, select all that apply.
Other positions suggested by survey respondents as in need of training include: 1. Fiscal Staff 2. CLEO, WDBs, fiscal 3. Admin Support 4. Partner Staff co-
located in AJCC 5. Assessment
technicians 6. WDB Members 7. Partners 8. Career Planners
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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B. Advanced Topics in WIOA
n = 42
C. Labor Market Information
n = 42
D. Sector Work
n = 42
E. Career Pathways
n = 42
42.8%
54.8%
2.4%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
All Staff - Advanced Topics in WIOA
35.7% 38.1%
26.2%
0.0%
10.0%
20.0%
30.0%
40.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
All Staff - Labor Market Information
19.0%
62.0%
19.0%
0.0%
50.0%
100.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
All Staff - Sector Work
38.1%54.8%
7.1%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
All Staff - Career Pathways
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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A. Customer Flow
n = 42
B. Integrated Service Delivery
n = 42
C. Co-Enrollment
n = 42
D. Limited English Proficiency
n = 42
14.3%
57.1%
28.6%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Customer Flow
35.7%
50.0%
14.3%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Integrated Service Delivery
38.1%47.6%
14.3%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Co-Enrollment
21.4%
66.7%
11.9%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Limited English Proficiency
Training Category: AJCC Career Services Staff
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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E. Customer Centered Design (CCD)
n = 42
F. Incumbent Worker Training (IWT)
n = 42
G. CalJOBS
n = 42
H. Layoff Aversion
n = 42
35.7% 35.7%28.6%
0.0%
20.0%
40.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Customer Centered Design (CCD)
61.9%
31.0%
7.1%
0.0%
20.0%
40.0%
60.0%
80.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Incumbent Worker Training (IWT)
12.0%
69.0%
19.0%
0.0%
20.0%
40.0%
60.0%
80.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - CalJOBS
14.3%
52.4%
33.3%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
AJCC Career Services Staff - Layoff Aversion
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Training Category: Business Services Staff
A. Career Pathway Development
n = 42
B. Coordination in Serving Targeted Populations
n = 42
C. Sector Strategies Framework Development
n = 42
50.0% 47.6%
2.4%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
Business Services Staff - Career Pathway Development
23.8%
61.9%
14.3%
0.0%
20.0%
40.0%
60.0%
80.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
Business Services Staff - Coordination in Serving Targeted Populations
16.7%
78.5%
4.8%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
Business Services Staff - Sector Strategies Framework Development
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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Training Category: AJCC Supervisors and Managers
A. Convening Strategies
n = 42
B. Facilitation Techniques
n = 42
C. MOU Development
n = 42
D. Using Labor Market Information (LMI)
n = 42
11.9%
59.5%
28.6%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Supervisors and Managers - Convening Strategies
26.2%
42.8%31.0%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Supervisors and Managers - Facilitation Techniques
9.5%
90.5%
0.0%0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
AJCC Supervisors and Managers - MOU Development
23.8%
50.0%
26.2%
0.0%
20.0%
40.0%
60.0%
Basic Intermediate AdvancedPerc
en
t o
f S
taff
Competency Level
AJCC Supervisors and Managers - Using Labor Market Information (LMI)
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Training Category: WDB Members and Staff
A. Leading Organizational Change
n = 42
B. Resource Braiding
n = 42
C. Using Labor Marketing Information
n = 42
D. Understanding/Working with Economic Development
n = 42
23.8%
59.5%
16.7%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
WDB Members and Staff - Leading Organizational Change
11.9%
88.1%
0.0%0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
WDB Members and Staff - Resource Braiding
16.7%
59.5%
23.8%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
WDB Members and Staff - Using Labor Marketing Information
4.8%
59.5%
35.7%
0.0%
50.0%
100.0%
Basic Intermediate Advanced
Perc
en
t o
f S
taff
Competency Level
WDB Members and Staff - Understanding and Working with Economic Development
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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POTENTIAL TYPES OF STATEWIDE TRAINING This section assesses the usefulness of each training provided. Respondents used the following definitions to rate the usefulness of training if it were to be provided to staff:
Very useful
Somewhat useful
Not at all useful
Training Category: AJCC Staff
Coordination in Serving Target Populations
n = 42
Cost Sharing Negotiation
n = 42
Customer Process Flow Development
n = 42
69.0%
28.6%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Coordination in Serving Target Populations
59.5%
23.8%16.7%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Cost Sharing Negotiation
73.8%
16.7%9.5%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Customer Process Flow Developement
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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Customer Service Orientation of AJCC
n = 42
Facilitation Techniques
n = 42
Integrated Service Delivery
n = 42
MOU Partnership Development
n = 42
50.0% 45.2%
4.8%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Customer Service Orientation of AJCC
54.7%
40.5%
4.8%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Facilitation Techniques
64.3%
33.3%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Integrated Service Delivery
50.0%
28.6%21.4%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - MOU Partnership Development
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Performance – Development of Contractual Performance Goals
n = 42
Performance – Indicators and Reporting
n = 42
System Monitoring and Compliance
n = 42
Understanding Labor Market Information
n = 42
57.1%31.0%
11.9%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Performance – Development of Contractual Performance Goals
71.4%
26.2%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Performance – Indicators and Reporting
66.7%
23.8%9.5%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - System Monitoring and Compliance
71.4%
28.6%0.0%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - Understanding Labor Market Information
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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WIOA 101
n = 41
Other Suggested Training Topics:
Eligibility
Customer Assessment
Business Engagement
CalJOBS Usage
Getting re-entry population employed; Making promotional videos (technical assistance); Partnerships with mental health; Working with PWDs
Career Planning
CQI (Malcolm Baldridge)
Quality Career Development
Career Pathway Development
Accessibility of the AJCC (Section 188 of WIOA and the Americans with Disabilities Act of 1990),
regarding physical and programmatic accessibility of facilities, programs, services, technology
and materials for individuals with disabilities.
n = 42
61.0%
29.2%9.8%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
AJCC Staff - WIOA 101
66.7%
28.5%
4.8%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Accessibility of the AJCC
Training Category: AJCC Management
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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Business Services and Employer Engagement
n = 42
Coordination in Serving Targeted Populations
n = 42
Customer Process Flow Development
n = 42
Customer Service Orientation of AJCC
n = 42
78.6%
21.4%0.0%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Business Services and Employer Engagement
73.8%
26.2%
0.0%0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Coordination in Serving Targeted Populations
71.4%
28.6%
0.0%0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Customer Process Flow Development
47.6% 47.6%
4.8%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Customer Service Orientation of AJCC
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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Customer Skills Assessment Strategies
n = 42
Facilitation Techniques
n = 42
Fiscal and Financial Training
n = 42
Integrated Service Delivery
n = 42
59.5%40.5%
0.0%0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Customer Skills Assessment Strategies
64.2%
31.0%
4.8%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Facilitation Techniques
71.4%
23.8%
4.8%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Fiscal and Financial Training
71.4%
26.2%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Integrated Service Delivery
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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Measuring and Tracking Performance Goals
n = 42
Performance Indicators and Reporting
n = 42
Understanding Labor Market Information
n = 42
WIOA 101
n = 39
78.6%
19.0%2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Measuring and Tracking Performance Goals
73.8%
26.2%0.0%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Performance Indicators and Reporting
42.9%52.3%
4.8%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - Understanding Labor Market Information
41.0% 41.1%
17.9%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
AJCC Management - WIOA 101
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Other Suggested Training Topics:
Eligibility
Motivating Staff and Building Capacity; Understanding required partner’s outcomes and goals
Grant Writing, RFP 101
ABC application - implementation; Coordinating with welfare services; Forging relationships with mental health programs; Forging relationships with probation departments
CQI (Malcolm Baldridge)
Time Management and Project Management
Change Management for Supervisors in Multi-Agency Environment
Coordination in Serving Target Populations
n = 39
Cost Sharing Negotiation
n = 42
46.1%38.5%
15.4%
0.0%
20.0%
40.0%
60.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff - Coordination in Serving Target Populations
57.1%
26.2%16.7%
0.0%
20.0%
40.0%
60.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Cost Sharing Negotiation
Training Category: WDB Support Staff
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Customer Process Flow Development
n = 42
Customer Service Orientation of AJCC
n = 41
Facilitation Techniques
n = 42
Integrated Service Delivery
n = 42
42.9% 38.1%
19.0%
0.0%
20.0%
40.0%
60.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Customer Process Flow Development
31.7%46.3%
22.0%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Customer Service Orientation of AJCC
50.0% 38.1%11.9%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Facilitation Techniques
52.4% 40.5%7.1%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Integrated Service Delivery
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
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MOU Partnership Development
n = 42
Performance – Development of Contractual Performance Goals
n = 42
Performance – Indicators and Reporting
n = 42
System Monitoring and Compliance
n = 42
54.8%19.0% 26.2%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -MOU Partnership Development
66.7%
28.5%4.8%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff - Performance –Development of Contractual Performance Goals
64.3%
28.6%
7.1%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Performance – Indicators and Reporting
71.4%
21.4%7.2%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -System Monitoring and Compliance
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
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Understanding Labor Market Information
n = 42
WIOA 101
n = 36
Other Suggested Training Topics:
Eligibility; Customized Training; Transitional Jobs; Work Experience
Business Engagement; CalJOBS Usage; Career Assessment and Planning
Conflict Resolution; Connecting AJCC staff to regional efforts; Developing One Strategy; Getting Employers to Collaborate with AJCCs
Time Management and Project Management; WIOA 102 - Intermediate
Alignment of Workforce Investment, Education and Economic Development
n = 42
54.8% 35.7%9.5%
0.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff -Understanding Labor Market Information
33.3%52.8%
13.9%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Support Staff - WIOA 101
66.7%
31.0%
2.3%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Alignment of Workforce Investment, Education and Economic Development
Training Category: WDB Members and Leadership
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
21
Career Pathway Development
n = 42
Cost Allocation
n = 42
Cost-benefit analysis regarding fiscal impacts to participating jurisdictions, impacts to client services or service delivery, benefits to industry engagement or regional influence, efficiencies of scale, etc.
n = 41
Customer Process Flow (high level)
n = 41
64.3%
28.6%7.1%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Career Pathway Development
47.6%35.7%
16.7%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Cost Allocation
58.5%
31.7%9.8%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Cost-Benefit Analysis
36.6%
51.2%
12.2%
0.0%
20.0%
40.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Customer Process Flow (high level)
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
22
Data Analytics and Reporting
n = 42
Local Strategic Planning (Alignment with State Standards)
n = 42
Integrated Service Delivery
n = 42
Leading Organizational Change
n = 42
54.8%35.7%
9.5%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Data Analytics and Reporting
69.0%
21.5% 9.5%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Local Strategic Planning (Alignment with State Standards)
47.6% 45.2%
7.2%
0.0%
20.0%
40.0%
60.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Integrated Service Delivery
69.0%
21.5% 9.5%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Leading Organizational Change
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
23
Partnerships – Establish informal agreements with partners (e.g., memoranda of understanding) to include negotiation of cost sharing and allocation
n = 42
Partnerships – Establish formal agreements (Joint Powers Authority (JPA) and adjusting existing JPA including composition, purpose, fiscal authority and other responsibilities)
n = 42
Partnerships – Establish other cooperative arrangements among local governments that achieve greater coordination in decision-making
n = 41
52.4%35.7%
11.9%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Partnerships – Establish Informal Agreements with Partners
40.5% 40.5%
19.0%
0.0%
20.0%
40.0%
60.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Partnerships – Establish Formal Agreements
53.7%34.1%
12.2%
0.0%
50.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Partnerships – Establish Other Cooperative Arrangements
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
24
Partnerships – Facilitate agreements among multiple local boards, local governments, executive staff, and/or chief local elected officials
n = 42
Performance – Goals Development
n = 42
Procurement
n = 42
Regional Strategic Planning (Alignment with State Standards)
n = 42
61.9%26.2% 11.9%
0.0%
100.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Partnerships – Facilitate agreementsamong multiple local boards, local governments, executive staff,
and/or chief local elected officials
64.3%
33.3%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Performance – Goals Development
40.5% 33.3% 26.2%
0.0%
50.0%
Very Some Not at allPerc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Procurement
69.0%
28.6%
2.4%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Regional Strategic Planning (Alignment with State Standards)
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
25
Sector Strategy Development
n = 42
Supportive Services (including transportation)
n = 42
Training Services (ITA, OJT, CJT, etc.)
n = 41
Understanding Labor Market Information
n = 41
78.6%
21.4%0.0%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Sector Strategy Development
31.0%33.3%
35.7%
25.0%
30.0%
35.0%
40.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Supportive Services (including transportation)
28.6%52.4%
19.0%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Training Services (ITA, OJT, CJT, etc.)
56.1%36.6%
7.3%
0.0%
50.0%
100.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Understanding Labor Market Information
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
26
WIOA 101
n = 42
Work Experience
n = 41
Workforce Orientation
n = 41
47.6% 45.2%
7.2%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - WIOA 101
22.0%
41.5%36.5%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Work Experience
22.0%
48.7%
29.3%
0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership - Workforce Orientation
California Workforce Development Board Training Needs Assessment and Skills Gap Analysis
Draft Report March 2017
27
Workforce System Policy Development
n = 42
Other Suggested Training Topics:
WIOA Budget and Principles of Allocation
61.9%
31.0%
7.1%
0.0%
20.0%
40.0%
60.0%
80.0%
Very Some Not at all
Perc
en
t o
f S
taff
Usefulness of Training
WDB Members and Leadership -Workforce System Policy Development
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