Date post: | 20-May-2015 |
Category: |
Health & Medicine |
Upload: | tildav |
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PRESENTED BY: Tilly Davies
Call Centre HUB Introduction
Your LogoSupporting the Call Centre Industry Together
Agenda
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Call Centre HUB
Options
Role Players
Tools
New Concept
Methods
Contributions
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Supporting the Call Centre Industry Together
At Call Centre HUB everything we do, we do because we believe we are unique, we believe we can make a
difference, we believe we can improve the customer service experience.
We achieve this through the first ever call centre
industry collaboration with all role players in the call centre industry - the customer, the customer service
initiative, the supplier….all working together.
Call Centre HUB
The Call Centre HUB Collaboration
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Supporting the Call Centre Industry Together
Collaboration gives a common purpose to all Call Centre Industry role players, achieving business benefits by working together to create a
positive Customer Experience always.
• Effective collaboration with customers, call centres and suppliers builds a community that cares about the call centre industry, its growth, its perception and the future.
• Helps people to work together to achieve the desired customer experience results • Lowering the cost of communications through improved access to knowledge• It allows businesses to learn from each other• Turning customer initiatives from cost centres to investment opportunities for the
business as well as the supplier• Requires no new technology, saving time and cost• 83% of leaders today has collaborations in place of which 13% has happened in the last
year
Business to Business collaborations is no longer optional it is a priority
The Call Centre HUB Collaboration Method
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Supporting the Call Centre Industry Together
2 • Information• News, Opinion Pieces,
How To Guides, Academic Research, Events, Blog
• HUB Storms• Breakfast Seminars• Ask a Question Service
Call Centre
• Social Media• Facebook, Twitter, You
Tube• Ask a Question Service
• Report a Service• Mainstream Media
• Caxton, Star, Radio
Customer
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Supplier, Vendor, Solutions Provider
3 • Solutions HUB• Media Coverage• Events, HUB Storms
• Ask a Question Service• Articles vs Expert Opinion
The Call Centre HUB Collaboration Tools
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Supporting the Call Centre Industry Together
Resource HUB
Events HUB
Training HUB
Career HUB
Certification HUB
Solutions HUB
The Call Centre HUB Collaboration Our Contribution
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Supporting the Call Centre Industry Together
Editorial
Database Management
Business Development
Social Media Management
Website Management
The Call Centre HUB Collaboration Your Contribution
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Supporting the Call Centre Industry Together
Articles
Events
Social Media Content
Education Tools
Your Clients vs Database
The Call Centre HUB CollaborationBenefits
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Supporting the Call Centre Industry Together
Making the right connections (even those you did not know existed) quickly and
easily
Enabling broader social network:
Exchanging ideas and making decisions together
Sharing, accessing, and re-using information
Cost of unsuccessful marketing efforts reduced
Trade more easily with virtually any partners
Provides a strong foundation with which to build business relationships
Know the user through database repositories
Appropriate access to needed resources
The Call Centre HUB Collaboration Join Us
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Supporting the Call Centre Industry Together
30+ Years Call Centre Experience
Setup some of the major call centres in South Africa
In depth knowledge of call centre operations
Understand the day-to-day challenges within a call centre
Involved in the selection of solutions from suppliers
Unique service driven by passion for customer service excellence
The Call Centre HUB Collaboration Options
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Supporting the Call Centre Industry Together
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Dedicated company profile page
Company description Company videos Downloadable company
brochure
Links to whitepapers, opinion
pieces, news, events including
tutorials Featured Listing Social Media Marketing Advert Reporting
Details
Listing Partner
Referral Partner
Associate Partner
Options
The Call Centre HUB Collaboration Cost
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Supporting the Call Centre Industry Together
Customer
Call Centre
Supplier, Vendor, Solutions Provider
The Call Centre HUB Collaboration Engagement Process
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Supporting the Call Centre Industry Together
Level of Interest
Partnership
Proposal
Invoice
Identify Champion
Implement, Train and Structure
QUESTIONS?
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