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CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration...

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CallXpress ® 8.11 Features at a Glance February 2011 Sales Tool
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Page 1: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress® 8.11 Features at a Glance

February 2011

Sales Tool

Page 2: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 2 February 2011

Architecture

Feature Functionality Benefits Location in CallXpress

Kinesis Migration Wizard A wizard to extract data from Kinesis to import into CallXpress

Eases the transition from Kinesis to CallXpress by transferring user data such as names, phone numbers, greetings, security codes, messages, and system distribution lists

Kinesis Migration Wizard

Repartee® for Windows Migration Wizard

A wizard to extract data from Repartee for Windows to import into CallXpress

Eases the transition from Repartee for Windows to CallXpress by transferring user data such as names, phone numbers, greetings, security codes, messages, and system distribution lists

Repartee for Windows Migration Wizard

IP Address Binding CallXpress now uses DNS to determine the IP address to bind to for its TCP/IP communications when the server has multiple IP addresses

Reduces complexity with setting up Neverfail for disaster recovery

CallXpress Configuration

Neverfail

Client SSL Support Administration, UCConnect™, Web PhoneManager, and Unified Messaging Connection Manager now connect to CallXpress using SSL for encrypted communication

Safely passes data between CallXpress servers and applications

Administration

Web PhoneManager

UCConnect

Desktop Suite for Exchange

Desktop Suite for Domino

Desktop Suite for IMAP

Nuance Speech Server Includes an updated version of Nuance Speech Server

Provides increased recognition accuracy Voice User Interface

Auto Attendant

Page 3: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 3 February 2011

Canadian French System Prompts

Prompt set has been completely re-recorded using a new voice

Smoother and more consistent sounding prompts

CallXpress Configuration

Diagnostics Ability to revert to default settings Allows administrators that have modified logging settings to quickly revert back to the system’s initial settings

Diagnostics

Virtualization Support for more than one Call Server on a single physical server

Ability to split ports across two virtual machines on a single physical server to minimize downtime during upgrades

Call Server

Integrations

Feature Functionality Benefits Location in CallXpress

Avaya Aura® Communication Manager SIP

Updated to support Avaya Aura Session Manager with version 6.0 while maintaining backwards compatibility with SES in version 5.2 and earlier

Allows customers to transition their PBX from SES to Session Manager to be in-line with Avaya’s SIP strategy moving forward

CallXpress Configuration

Tadiran® Coral IPx™ SIP A SIP integration to the Tadiran Coral IPx telephone system

Provides SIP connectivity to the Coral IPx family of PBXs from Tadiran

CallXpress Configuration

SIP Router Provides cross-server routing capabilities for the Avaya/Nortel CS1000 SIP trunk integration

Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased resiliency

SIP Router

Audio Codec Renegotiation on Transfers

CallXpress will now renegotiate the audio codec when a transfer occurs rather than being locked into the codec used for the incoming call

Enables optimal Voice over IP communications and band-width usage

Eliminates the potential for a failed transfer due to the target not supporting the codec currently in use

All SIP integrations

Page 4: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 4 February 2011

Subscriber Mailbox

Feature Functionality Benefits Location in CallXpress

Kinesis TUI Emulation 1 Message management that emulates the Kinesis conversation (telephone user interface)

Minimizes end-user training costs and user frustration when migrating from Kinesis because users interact with the system in a way that feels familiar to them

Administration

Repartee TUI Emulation 1 Message management that emulates the Repartee family conversation (telephone user interface)

Minimizes end-user training costs and user frustration when migrating from Repartee because users interact with the system in a way that feels familiar to them

Administration

Voice User Interface (VUI)

Feature Functionality Benefits Location in CallXpress

Coach Multimedia online user training material for the VUI

Helps users quickly learn the basics of using the VUI

Coach

Web PhoneManager

1 The Kinesis and Repartee TUI emulations are only available in North American English, Canadian French, and North American Spanish at initial

release. The 8.11 media kit will be revised to include all other languages approximately 30 days after the initial release except for Danish, Finnish, Norwegian, and Swedish which will be updated with CallXpress 8.12 later this year.

Page 5: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 5 February 2011

Unified Messaging (UM)

Feature Functionality Benefits Location in CallXpress

Microsoft Exchange 2010 Full support for Microsoft® Exchange 2010 including calendaring and contacts

Ability to integrate CallXpress with the latest version of Microsoft Exchange and fully utilize all of the UM/Personal Assistant functionality in CallXpress

Desktop Suite for Microsoft Exchange

Voice User Interface

Server-based UM Messages stored on the e-mail server no longer have curly brackets {} around the filename

Increases compatibility with Motorola® mobile phones utilizing the Android operating system 2

Web PhoneManager (WPM)

Feature Functionality Benefits Location in CallXpress

Web Server Support Updated support for the following web server versions:

Microsoft IIS 7.0 (Windows)

Microsoft IIS 7.5 (Windows)

Compatibility with the latest versions of Microsoft Internet Information Services (IIS)

Web PhoneManager

PHP Support Updated support for PHP 5.3 Compatibility with the latest version of PHP

Web PhoneManager

2 Purchase of a third-party audio player capable of playing G.711 encoded WAV files may be required to play CallXpress voicemails on Android

mobile phones

Page 6: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 6 February 2011

Developer

Feature Functionality Benefits Location in CallXpress

64-bit UCConnect Developer Tools

Developers can now write UCConnect IVR applications on a 64-bit Windows® 7 or Windows Server® 2008 R2 developer platform

Supports IT initiatives to upgrade users and servers to the latest versions of the Microsoft Windows and Windows Server operating systems

UCConnect

UCConnect Application Logging

UCConnect now provides Diagnostics tracing of API calls

Developers can add their own tracing and error events to the UCConnect Diagnostics logs

UCConnect method for writing events to the Windows Event logs

Simplifies application logging as developers no longer need to create their own logging framework

Developers can log application events to either the UCConnect Diagnostics log or to the Windows Event logs quickly and easily

Leverages the log management capabilities of Diagnostics such as splitting logs, automatically discarding old logs, and using the Gather Logs feature to zip up all logs

UCConnect

Diagnostics

Event Viewer

UCConnect and CallXpress Web Services

UCConnect now contains a CallXpress Web Services wrapper

Simplifies using CallXpress Web Services from within your UCConnect applications

UCConnect

CallXpress Web Services

UCConnect and CallXpress Web Services

Added SMS support Developers can now add text messaging capabilities to their own applications

UCConnect

CallXpress Web Services

Page 7: CallXpress 8.11 Features at a Glance - ProcessFlows the Avaya/Nortel CS1000 SIP trunk integration Allows an Avaya/Nortel CS1000 SIP trunk to span across multiple Call Servers for increased

CallXpress 8.11 – Features at a Glance

Page 7 February 2011

Reports

Feature Functionality Benefits Location in CallXpress

Auto Attendant Report Added usage of speech commands Allows administrators to better evaluate speech usage in Call Processor mailboxes

Reports

© 2011 Applied Voice & Speech Technologies, Inc. (AVST). No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, adapted, or translated into any language in any form by any means without the written permission of AVST. Trademarks, service marks, products names, company names or logos of AVST are protected by trademark and other laws of the United States, as well as international conventions and the laws of other countries. Other such properties that are not owned by AVST may not be used without the express permission from their owners.

Avanquest UK Sheridan House, 40-43 Jewry Street, Winchester, Hants SO23 8RY

Phone: 01962 835053 Fax: 01962 835100Email: [email protected]

Web: www.processflows.co.uk


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