Caltrain Bicycle Parking Management Plan

Board of Directors November 2, 2017

Agenda Item 9

Context for Plan • Capacity and Access Issues • Modernization program with

Electrification • Complementing limited on-board

bike capacity with parking facilities

• Growing Bike-Based Trips

2

Scope of the Plan • Part 1:

– Data Collection and Analysis – Customer Research

• Part 2: – Performance Goals, Measures, Targets – Management Recommendations – Implementation Strategy

Key Questions for Plan – Part 1

4

• What is the market for bike parking at Caltrain? – What will the future demand for bike-based trips to

Caltrain be? – What mix of bike parking will best serve Caltrain

customers? – Which customers will always choose to bring their

bike on board vs. which ones might choose to park a bike if better facilities were available?

Key Questions for Plan – Part 2

5

• How can Caltrain deliver high-quality bike parking? – What goals and standards should apply to our

bike parking system? – What is the best model for managing and

operating a bike parking system? What resources may be needed?

– How should we focus and phase investments in the bike parking system?

Summary of Technical Analysis Findings

6

Overall Mode of First and Last Mile Connections to Caltrain

7 Source: 2014 Caltrain On-Board Transit Survey Data

Occupancies of Bike Parking Facilities

8

Passenger Survey Results

9

• Staffed, secure bike valet: 80% • On-demand bike lockers: 75% • Unstaffed, secure, enclosed facility: 66% • Reserved bike locker: 60% • Bike racks: 49% • Extensive bike share program: 45%

Source: 2016 Online Survey

Percentage of online survey respondents that would consider using the bike parking facility instead of bringing bike on board the train:

Conclusions from Part 1

10

• Significant market demand exists for wayside facilities from Caltrain’s passengers

• Demand for bike parking facilities will remain strong in years to come, with projected future ridership growth

• Not all cycling passengers will use wayside facilities

Conclusions from Part 1, cont.

11

• Current bike parking system is not meeting customers’ needs

• Qualities most desired in bike parking facilities by Caltrain passengers: - High level of security - Quick, easy, hassle-free experience - A guaranteed parking spot - On-demand without advanced registration

Summary of Part 2 Findings

12

Goals & Performance Measures

• Goals for Bike Parking System: - Enhance the customer experience for Caltrain

passengers - Provide a viable alternative to bringing a bicycle on

board for Caltrain passengers - Make efficient use of Caltrain’s resources

• Performance Measures: - Quantitative metrics established for each goal to track

progress towards achievement - Will be used to guide decision-making about the bike

parking system 13

Current Management Issues

• Caltrain’s existing organizational structure is not currently resourced to support the expansion and operation of an improved bike parking system - Multiple departments are involved in management

and administration currently and there is no clear “owner,” which results in: - Customer service issues - Challenges implementing capital improvements to

bike parking facilities 14

Recommended Changes to Management Approach • Primary Responsibility: Management and

administration of system delegated to third party bike parking specialists

• Secondary Responsibility: Dedicated project manager to lead RFP, funding efforts

• Additional support from Caltrain staff

15

Capital Improvements to Follow Management Changes

• Plan recommends a significant increase in bike parking capacity throughout the system - Preference for parking options that are secure and

easy to use • Dedicated project manager needed • Funding for capital improvements must be

pursued • Feasibility studies and detailing planning for

capital improvements to follow 16

Coordination • Technical Advisory Committee • Bicycle Advisory Committee • Citizen’s Advisory Committee • Passenger Intercept Survey • Passenger Focus Groups • Public Review of draft Plan – available on the

Caltrain website for comment

17

Public Review - Major Revisions or Additions to Draft Plan • More data on bike thefts at stations • Additional language to support adoption of

new bike parking technologies • Additional implementation action to create

Funding Plan

18

Funding for Bike Parking System • Annual funds will be needed for operations and

maintenance costs - Estimate of annual operational cost of current

management approach: $390,000 - Estimate of annual operational cost of new

management approach: $570,000 • Funding for capital improvements also needed • Detailed Funding Plan to be developed during

implementation

19

Funding for Bike Parking System, cont. • Potential funding sources:

- Annual JPB Operating & Capital Budgets - Conceptual commitment of $3 million for wayside

facilities made by the JPB’s member agencies in 2015 - Grants - Local cities and agencies - Other sources (private partners, etc.)

• Dedicated project manager to pursue and secure funding for bike parking system

20

Action Requested Staff recommends that the Board of Directors adopt the Caltrain Bicycle Parking Management Plan

21

Next Steps • After adoption, pursue implementation:

- Hire dedicated project manager for bike access - Develop Funding Plan - Secure funding for bike parking system - Begin procurement process to contract with third

party vendors to manage bike parking system

22