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Ministry of Commerce Camcontrol Directorate-General
Consumer Protection and Fraud Repression Department
Cambodia’s Report For "Major Consumer Protection Law Enforcement and Consumer Issues
Highlights"
27-29 August 2012, Bangkok, Thailand
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Outlines of the presentation
- Legal Framework covering the scope of CP
- Process of passing the law
- Consumer’s Complaint Handling Process
- Consumer’s Information & Education Campaign
- Issues and Challenges
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Legal Framework of CP
Even without a specific law on the consumer protection, the main law and other related laws covered the scope of CP:
- The constitution of Cambodia Art. 64:
“The State shall ban and severely punish those who import, manufacturing, sell illicit drugs,
counterfeit and expired goods which affect the health and life of the consumer.”
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Legal Framework…(Cont’d)
- Law on the Management of Quality and Safety of Product and Services
- Law on the Standard of Cambodia
- Law on the Management of Cosmetics
- Law Concerning Marks, Trade Names, and Acts of Unfair Competition
- Law on Banking
- Law on the Electricity
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Legal Framework…(Cont’d)
- Law on the Metrology
- Sub-Decree on Food Hygiene
- Sub-Decree on the Management of the Import of Live Animal and Meat Products.
- Sub-Decree on the Management of the Import of Fresh Vegetable
- Sub-Decree on Waste Management
- Sub-Decree on Printing of Warning on the Cigarette Package
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Other related legal tools under drafting process - Law on the Competition
- Law on the Consumer Protection
- Law on E-Commerce
- Law on Tobacco Control
- Law on the Secured Transaction
- Other related laws, sub-decrees and ministerial orders related CP are being considered to draft.
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Process to obtain CPL
- Specific Law on the Consumer Protection has been commissioned by UNCTAD
- Finalized since the early month of 2010 and available only in English Version
- Run out of budget to continue some more steps, incl. professional translation, workshop, meetings…
- Seeking financial assistance from all sources, incl. development partners.
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Steps of adopting CPL
Drafting the law Translate into Khmer Language
Reviewed by TG of MOC
Seminar and workshop
Submit for review from COM
Submit for discussion among line-ministries
National Assembly Senate Royal Promulgation
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Information and access to the domestic complaint handling
- Mailbox on the expression of opinion and complaint related to quality and safety of goods and consumer affairs have been placed in markets located in all city and provinces.
- Stickers on the same issue have been placed in supermarkets and stores.
- Announcement has been made through Radio and TV channels.
- Web-site development has been requested
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Information and access to the domestic complaint handling
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System of Consumer Complaint Handlings (Informal)
Consumer
Physical Mailbox
CCDG Branch & CP Department
Seller, Distributor, Supplier…..
CCDG
Court
Ministry
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Consumer’s information & Education Campaign
The campaign focus primarily on:
- Laws and regulations related to consumer’s rights and measures against commercial fraud.
- Health and safety, especially related to food products
- Hygienic conditions
- Understanding product’s labeling
- Impact of hazardous products (drug, tobacco,…)
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Consumer’s information & Education Campaign
- The arrangement has been made between the Ministry of Commerce and Ministry of Education for launching the campaign at schools.
- The campaigns are launched in the city and provinces: - at schools
- at the headquarter of market authority
- at special national events
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Materials for the Campaign
Laws and regulations covered the protection of Consumer’s interests
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Materials for the Campaign…(Cont’d)
Product’s Labeling and Hygienic Issues
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Materials for the Campaign…(Cont’d)
Product’s Hazards and Food-born Disease
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Materials for the Campaign…(Cont’d)
Efficient Use of Energy
Health Issues related to Tobacco
Use Health Issues
related to Drug
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Training for the Trainers
Training for Officers
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Issues and Challenges
- Specific law on Consumer Protection - Time consuming of having related laws and
regulations. - Commitment of Policy Making Level - No mechanism of consumer complaints handling
beside the court - Participation from all stakeholders including
consumers themselves - Voice to represent the consumers - Regional and Int’l Cooperation
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Thank You!
Consumer Protection and Fraud Repression Department, Camcontrol DG, MOC:
Hand Phone : (855) 12 876 321
Office Phone : (855) 23 426 166
Fax : (855) 23 426 166
E-Mail : [email protected]
