CAMP Processus V3-1 Aout 2006 en

8/2/2019 CAMP Processus V3-1 Aout 2006 en

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CAMP EUROPE SasHeadquarters: 15, rue de la Montjoie BP 58 - 93212 Saint Denis La Plaine Cedex - FRANCE

JOINT-STOCK COMPANY WITH CAPITAL STOCK VALUED AT 5,286,200 - RCS BOBIGNY B 440 086 767- SIRET 44008676700025 - A.P.E. 723 Z

TEL.: +33 (0) 1 55 93 45 80 - FAX : + 33 (0) 1 55 93 45 99

This document belongs to CAMP EUROPE Sas and may not be provided to third parties without written authorization. CAMP EUROPE 2006

CAMP EUROPE SAS


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CAMP EUROPE SasHeadquarters: 15, rue de la Montjoie BP 58 - 93212 Saint Denis La Plaine Cedex - FRANCE

JOINT-STOCK COMPANY WITH CAPITAL STOCK VALUED AT 5,286,200 - RCS BOBIGNY B 440 086 767- SIRET 44008676700025 - A.P.E. 723 Z

TEL.: +33 (0) 1 55 93 45 80 - FAX : + 33 (0) 1 55 93 45 99


CAMP PROCEDURAL MANUAL

********

Date : AUGUST 2006


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July 2006 CAMP PROCEDURAL MANUAL 2


DISTRIBUTION

VERSION DATE TYPE OF ACTION NAME APPROVAL

3.0 07/2006 Drafting CHAMARD Thierry

3.0 07/2006 Approval DIGOIX Marc

3.0 07/2006 CHOUARD Lionel

3.1 11/2006 PERESTRELO Nuno

3.1 12/2006 IVANCHEV.Julian

3.1 12/2006 RUSINOV Nicolay

3.1 01/2007 ZUBAREV Sergey

3.1 03/2007 BERNHARD Heiner

3.1 06/2007 VALCARCEL Rafael

3.1 10/2007 PRSA Ante

3.1 10/2007 Zsolt ANTAL (Air Invest)

3.1 11/2007 Olivier WAUTERS

3.1 02/2008 Willy JENSEN

3.1 03/2008 Inocncio Pavese A.ARAUJO

3.1 04/2008 Jack, JUNJIE HE

3.1 06/2008 Andr Neto LOPES

3.1 06/2008Tag Quality

3.1 03/2009 BMW


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HANDLING CHANGES

VERSION DATE PURPOSE OF CHANGE DRAFTED

BY :

APPROVED

BY :

1.0 02/2006 Creation of the document T.CHAMARD M .DIGOIX

2.0 05/2006 Corrections and adding procedures T.CHAMARD M.DIGOIX

3.0 07/2006 Correction of page 22 T.CHAMARD M.DIGOIX


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TABLE OF CONTENTS

1. ORGANIZATIONAL CHART ........................................................................ ......................................................... 5

2. FLOW OF INFORMATION AND DOCUMENTS ............................................................... ................................. 6

3. ORGANIZATION .................................................. ........................................................... ......................................... 7

3.1. AERONAUTICAL M AINTENANCE ANALYSTS ...................................................... ........................................................ 7 3.2. DEVELOPMENTAL AERONAUTICAL M AINTENANCE ANALYSTS ...................................................... ........................... 7 3.3. ASSISTANT ANALYST .......................................................... ........................................................... ........................... 7

4.

IMPLEMENTATION ...................................................... ............................................................... ........................... 8

4.1. CAMP APPLICATION .......................................................... ........................................................... ........................... 8 4.2. CAMP EUROPE ........................................................... ............................................................ ............................. 13

5. CONTRACTUAL TERMS AND CONDITIONS ........................................................................................... ...... 15

6. SERVICES PROVIDED TO THE CLIENT ........................................................................................... .............. 16

7. CAMP PRODUCTION ACTIONS .......................................................... ......................................................... ...... 17

7.1. CAMP NETWORK REGARDING NEW OPERATORS ...................................................................................... 17 7.2. CAMP NETWORK REGARDING DAILY DEALINGS .................................................................................. .... 18 7.3. CAMP NETWORK REGARDING MONTHLY DEALINGS .................................. ............................................ 19 7.4. CAMP NETWORK REGARDING MANUFACTURER REVIEW ...................................................................... 20 7.5. CAMP DEALING WITH NAVIGABILITY DIRECTIVES ............................................................................... 22 7.6. SPECIFIC PROCEDURES .......................................................................... .......................................................... 23

8. QUALITY CONTROL ACTIONS ........................................................ ........................................................... ...... 24

8.1. QUALITY CONTROL PROVISIONS ........................................ ........................................................... ............... 24 8.2. DEALING WITH NON-CONFORMITIES ................................................................................................ ........... 26 8.3. QUALITY CONTROL ANALYST ................................................................. ...................................................... 27

9. REVIEW OF OPERATING PROCEDURES .......................................................... ............................................. 30 9.1. REVIEWING FILE FOLLOW-UP ...................................................... ............................................................ ...... 30 9.2. REVIEWING UPDATES ............................................................ ............................................................ ............... 31 9.3. REVIEWING TRANSACTIONS ..................................................................... ..................................................... 33 9.4. REVIEWING ACCESS .................................................. ................................................................ ....................... 34 9.5. REVIEWING STATUS OF PUBLICATIONS ........................................................................ .............................. 36 9.6. REVIEWING STATUS OF NAVIGABILITY DIRECTIVES AND BS ....................................................... ........ 37

10. CLIENT TRAINING ............................................................ ............................................................... ................ 38

ATTACHMENTS


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1. ORGANIZATIONAL CHART

CAMP EUROPE

Managing Director

Commercial Manager

Analyst Group Leader

MaintenanceAnalystsComputers Billing

Input ofInformation

PRODUCTION

MANUFACTURERS CAMP SYSTEMS INC . CLIENTS


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2. FLOW OF INFORMATION AND DOCUMENTS

ReliabilityReports

OPERATOR

CAMP EUROPE

MANUFACTURER

Interface web

Airplanedocumentation

Airplanedocumentation

Updates andChanges

Updates andChanges

UpdatingCustomers

Monthlydealings


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3. ORGANIZATION

3.1. Aeronautical Maintenance Analysts

Handle entire fleet of planes

Handle each plane separately

Analyze documents received from clients

Input information into airplane files

Contact clients if inconsistent information is provided

Study technical documents that could modify follow-up regarding planes

Prepare documents to be sent to and reviewed by the client

Personally greet clients who call on the telephone

Enter into contact with "service stations."

Answer clients questions regarding:

o Technical requirements for their airplane

o The CAMP system

o Regulations

o Various manufacturers documentation.

Handle and personalize shipments to each client during their monthly dealingsClient training

3.2. Developmental Aeronautical Maintenance Analysts

Update files based on each type of airplane, engine, etc.:

o Review manufacturer frequency

o Incorporate Service Bulletins

o Notify the relevant analystsFollow up on European navigability orders regarding airplanes handled on CAMP

Review and handle French versions

3.3. Assistant Analysto Input client information

o Carry out monthly dealings

o Coordinate and review monthly dealings


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4. IMPLEMENTATION

4.1. CAMP Application

4.1.1. Application Structure

The application is kept on three physically-separate servers.

The application server is based on the Windows 2003 server and on IIS. The application consists of

an ASP page server that controls the applications visual presentation and DLLs, which contain the

programs "code." The application server is accessible by internet on standard http ports (80 and 443

port).

The database server is based on Windows 2003 "Advanced Server" and "Orale 9i business edition,"

and allows for the inputting of data on a transactional basis for the application. This server is

protected by a firewall with access restricted to application servers and reports (on a DMZ network).

The report server is a separate machine that is responsible for generating printable reports based on

requests from the application server. This server is similarly protected by a firewall with limited

access to the application server.


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4.1.2. Adaptability

The CAMP web system was created for adaptability and the capacity to provide the same uniformperformance, despite increases in customer traffic and stored data. Adaptability is required forvarious system components.

Application servers: The system is capable of allowing numerous application servers to be used inaccessing the same data base, thereby enabling distribution among various servers. Currently, twoapplication servers are used, one of which is for clients and the other is for CAMP analysts.

Relationship servers: Servers are asynchronous and employ sophisticated models in order to ensure

maximum demand. Numerous relationship servers are used in order to handle all types of reportrequests.

Server database: The database is configured in order to handle a significant volume of requests andtransactions. The database is carefully used through disks (RAID technology). The server is amultiprocessor with a great deal of memory that is used for databases, which allows it to meetresponse times and handle the flow of requests.

In general, the CAMP computer team continuously evaluates the performance of various systemcomponents in order to identify and overcome any "slow-downs" through a combination of logisticaland material solutions.

4.1.3. Confidentiality and Integrity of Information:

The CAMP maintenance system was created in order to maintain confidentiality and integrity.

Access to information is strictly controlled by each company and by each users access level. Onlythose Users who are from companies and/or those who have been expressly authorized to access

the aircrafts information may do so. All changes to the database are saved on a transactions file,

which may be regularly checked.


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4.1.4. Access Security:

Because a random four-character code is added to the password, it is difficult to bypass system

access codes. In addition, the system has a comprehensive password device that may be

personalized in order to meet each companys security needs, such as the minimum length of

passwords, the requirement to use alphanumerical characters, and the establishment of expiration

dates for passwords. In addition, administrators may require modifications of passwords through

manual account lock-outs.

4.1.5. High Level of Availability:

CAMP uses a replication system that serves as a back-up and provides assistance if the primary

system fails for any reason whatsoever. The back-up system is kept at a place that is physically and

geographically separate from the primary system. The internet back-up system is also provided by a

supplier with access located at a different place than the primary system. Back-up internet service is

also offered by a different service provider than the primary service provider. With this level of

organization, clients are guaranteed continuous access to their information.

4.1.5.1. System Availability

The CAMP system must be accessible by internet 24 hours a day, 365 days a year, except forperiods scheduled by CAMP that do not exceed 12 hours and are needed in order to updateprograms and conduct system maintenance.

CAMP maintains a "mirror" system with the capacity to completely recover all data. If the systemfails, users will be automatically transferred to the "back-up" system in two hours if such transfer is

deemed necessary by CAMP. CAMP guarantees that the system may not be unavailable for overtwo consecutive hours.

As requested on a quarterly basis, CAMP shall provide the following information regarding thesystems availability :

- Average time between breakdowns- Average time between system incidents- Average time for repair- Total availability- Duration of each incident


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4.1.5.2. Response time needed to fix system problems

Response time shall be in accordance with the three levels of system breakdowns described below:

Levels Response TimeLevel 1 constitutes a severe irregularity of theprogram that is causing part of the system to breakdown.

Response time for resolving the problem 2 HrsResolution within 10 days

Level 2 is the same as above, with an operationalassistance solution.

Response time for resolving the problem 1 dayResolution within 25 days

Level 3 is a minor production problem. Daily tasksare undertaken with a back-up solution, and all datais preserved.

Response time for resolving the problem 25 daysResolution within 50 days

4.1.6. Server Safety:

Computer systems are installed at secure physical locations, and only authorized CAMP personnel

may gain access to those systems. Computer systems are housed in an environment that is

protected by a double firewall (DMZ), which makes an intrusion highly unlikely. Access rules for the

firewall are very specific, and only access through http and https (ports 80 and 443) is authorized to

reach application servers. No access from the outside to the underlying information servers is

possible.

4.1.7. Duplicating and Backing Up Servers:

CAMP uses "Oracle Standby Replication" in order to duplicate minute-by-minute the primary systems

changes on the secondary system.

The primary system is periodically backed up on additional storage (tapes). Saving frequency is as

follows:

- Complete back-up each week

- Partial back-up every day

Back-up tapes are kept at a secured storage center found at another location.


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4.1.8. Updating Programs

CAMP undertakes minor daily updates and program upgrades. These updates generally come fromadvances in the field of ergonomics, but also result from performance analysis and applicationreliability. The frequency of minor updates is approximately once per quarter. Major updates (a newversion) of programs are motivated both by the needs of Users and technology. These new versionssubstantially improve the product and lead it to evolve in new directions. The main purpose of theseupdates, whether minor or major, is to provide a tool that works increasingly well without having anynegative impact on the user.


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4.2. CAMP EUROPE

4.2.1. Human Resources

1 Managing Director

1 Group Supervisor and Production Follow-Up Analyst

1 Commercial Manager

6 Maintenance Analysts

1 Computer Manager

1 Assistant Analyst

1 P.A.O. Operator

1 Secretary Responsible for Billing

4.2.2. Technical Means

4.2.2.1. Server

Description of the main server.

PC Pentium III 1.4 GHZ Dual Processor.System Windows 2000 Server.This server works based on an APC smart ups 1000 uninterruptible power supply..

It performs the following functions :Main domain server with Active directory.File server with Raid 5 (3 scsi 36 Go disks).Back-up server: HP DLT1 internal system guided by Tapeware software.

Description of server back-up:We have various types of back-ups :

Total :4 weekly, 11 monthly, 2 yearly

Differential :

1 daily that backs up all developments since the last full back-upThe last full back-up is done outside of our company.


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4.2.2.2. Internet Connection

Our internet access provider is Olane (France Tlcom group)

Description of our internet access providers service:

o Permanent connection through secure ADSL Turbo DSL 4200.

o Maximum download/upload rate: 1.2M/320 Kbit/s with 180Kbit/s guaranteed rate.

o Router/Modem (Efficient network 5861)

Storage

25 personal mailboxes (200 Mb) on POP3 on France Telecoms serversThese mailboxes have an anti-virus system that is maintained by our internet service provider.

Our internet web site with 50 Mb (www.CAMPsystems.com.fr)

4.2.2.3. Work Stations

Various types of work stations are connected to our network :

o 2 Pentium 3 windows 2000 Pro.

o 1 Pentium 4 windows 2000 Pro.

o 8 Pentium 4 windows xp Pro.

o 4 portable P4 windows xp Pro.

4.2.2.4. Desktop Publishing

We have an IBM 2085 type 2785 printer. This printer is linked by the network to the server, which uses the

Infoprint manager software. The printer server works with Windows 2000 Pro.

Characteristics:

85 pages/mn, 6 rolls of paper (us Agrafage format), hole punching, photocopies, scanner.

Two other office printers are accessible on our network.

o A Lexmark Optra 1255s

o A Kyocera 3035 (Maxi 30/20 pages A4, Letter /A3 per minute)

This printer also has a scanner function that allows it to receive pdf or tif files on a shared directory.


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5. CONTRACTUAL TERMS AND CONDITIONS


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6. SERVICES PROVIDED TO THE CLIENT

These are the types of documents that are provided to clients (normally on a monthly basis), and arealso available on line :

Aircraft Status Report : This report describes the aircrafts status on the date of the monthlydealings. It contains all information, such as reference numbers and equipment serial numbers, aswell as all maintenance inspections and operations and their frequency. It notes the references basedon the date, flight time, landing, equipment, or completion of tasks, as well as their due date.

Aircraft Due List : This schedule of due dates is directly based on the airplanes status and coversthe period at issue (normally two months) starting on a given date. It lists all inspections,maintenance, and replacement of equipment that is due during that period, as based on times,landings, calendars, or any other unit of measurement. Operations are classified according to theirlevel of urgency based on various categories.

Aircraft updates report : This report lists all maintenance operations registered during the last twomonthly dealings. It serves as a check list for the operator who seeks to confirm that what was sent

was handled properly.

Aircraft History report : This report is a complete narrative of all maintenance operations carried outon the plane from the moment it was inputted into the CAMP program.

Work Compliance forms : The CAMP work compliance form allows for updates. For that purpose, it

includes areas for inputting information related to completion of a job, maintenance, or verification,

exchanging equipment, etc. In order to meet the regulatory requirements, the work compliance form

is printed out on double-sided pages so that the operator may keep a copy of the original along with

signatures and send the copy to CAMP for its use.

This work compliance form may be related to the manufacturers maintenance procedure.

Work packages (optional): This record gathers all maintenance operations required for completing atype of inspection following a maintenance program. Each task is attached to a work complianceform.

* Planning of monthly dealings is set forth on N-1, so that the production program may be established

for the N month.


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7. CAMP PRODUCTION ACTIONS

7.1. CAMP NETWORK REGARDING NEW OPERATORS

Acceptance of OrderForm

Client Information

Airplane alreadyon CAMP

Inputting information

Review ofGDC01 File

Provide information to thecustomer

EnrollmentForm Billing

Electronic Filing

Duplication of modeldatabase

Yes

No

Determination ofproblems

NC

Analysis of information

New plane

No

Yes

Documentationregarding the

manufacturersplant


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7.2. CAMP NETWORK REGARDING DAILY DEALINGS

Receive clientcorrespondence.

Dated receiptElectronic storage

Analyze the clientsinformation

File previouslysbmitted by theclient

No

Input information

Create file

Yes

Prepare daily status(Day One)

Review status(GDC02)

DetermineProblems

Monthly dealings on pre-established date

NC

Contact Client


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7.3. CAMP NETWORK REGARDING MONTHLY DEALINGS

Monthly dealings on apre-established date

Issuance ofresults in fileIssuance of results

Review of file(GDC04)

NC

Assemble documents

Review of file(GDC03)

Issuance of resultsof dealingElectronic Storage


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7.4. CAMP NETWORK REGARDING MANUFACTURER REVIEW

7.4.1. Review of manufacturers manual

Review of manufacturer sinformation

Analyze modifications

Apply modifications to the basemodel

- Review frequencies- Add new tasks

- Add AMM procedures

Issuance of status reportsNotice regarding change of frequencies

Add new maintenance activities

Send to the client

Returned by the client

MAJ status ClientElectronic filing

Day + 30 days

Customeragreement forsystematic MAJ

No

Yes

Send to the client(report)

MAJ regarding the status ofAMM publications


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7.4.1.1. Temporary Reviews

This is the same process, but it takes approximately seven days.

7.4.2. Dealing with service bulletins

7.4.3. Subscriptions

CAMP Europe automatically receives documentation from manufacturers who have chosen to haveCAMP conduct follow-up regarding their fleet, including :Dassault Aviation, Piaggio Aro, Eurocopter for Europe

For manufacturers outside of Europe (Bombardier, Boeing), CAMP (US) receives documentation

(or internet access) and applies the above-referenced procedure.This same process has been used for manufacturers who have not been approved by CAMP. In thatcase, CAMP subscribes in order to receive the documentation as an operator.

Certain types of planes followed up by CAMP are not subject of follow-up in the documentation. Inthat case, the main information found therein (Chapter 5, MPDservice bulletins) and the associatedrevisions are provided by and remain the clients responsibility.

Receipt of manufacturersservice bulletins

Check service bulletins on themanufacturers websites

Analyze service bulletins

Integrate service bulletins intothe base model (respective

models)

MAJ status Client

Notify client regarding :- Due-list

- Section AD/SI

Day + 48 Hrs


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7.5. CAMP DEALING WITH NAVIGABILITY DIRECTIVES

Pursuant to AMC M.A.704 (specifications for dealing navigational maintenance), the entity definedunder Part G of the M.A. must justify the sources of information for navigability directives, as well asthe recipient.

Similarly, the entity must explain how and by whom the information set forth in the navigationaldirectives is analyzed and the type of information provided to the entities performing maintenance.

Check web sitesGSACEASAFAA

Receive directives

- Primary authority of a material

Integrate navigability directives(respective models)

MAJ Status client

Notify client regarding- Due-list

- Section AD/SI

Day + 48 Hrs


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8. QUALITY CONTROL ACTIONS

8.1. QUALITY CONTROL PROVISIONS

Quality control provisions are a subset of coherent elements agreed upon with the management.

8.1.1. Following the Process

8.1.1.1. Internal quality meetings

Quality meetings are organized by the Managing Director and take place once per quarter.

During these meetings, the conditions for applying the provisions of the procedural manual as well asthe results obtained will be examined.

Each meeting will lead to corrective or preventive actions to be undertaken.

The following people will participate in the quality meetings :- The managing director- The supervising group analyst

- The development manager- The commercial manager- The persons appointed by the managing director

8.1.1.2. Internal Audits

Internal audits may be ordered by:

- The managing director

- The supervising group analyst

- The commercial manager

Numerous elements may trigger an internal audit:

- Recurring non-conformity that is detected in various procedures;

- Development of CAMP computer programs

- Development of regulations

- An ongoing lack of adherence to deadlines.

- A high level of clients complaints.

The internal audit will lead to a report being issued, the conclusions of which may result in the

modification of the Procedural Manual.


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8.1.2. Modifying the Procedural Manual

8.1.2.1. Basis

Procedures contributing to improvements of the procedural manual are based on active cooperationamong all of CAMP Europes employees, whose objective is to improve the quality of servicesrendered.

8.1.2.2. Handling changes

The first version of the procedural manual is distributed to :- All of CAMP Europes staff- The customer (upon request)

Updating the procedural manual is done as follows :- Updating or developing the Procedural Manual under the aegis of the Managing Director isproposed based on his opinion following a technical change or application, or a modification resultingfrom an internal audit.- Updating is completed after the various participating parties have been notified.- The modified document provides information that is necessary for both identifying and locating themodified parts.- The new version of the Manual has been distributed.All versions of the Procedural Manual are handled by the editor.

8.1.2.3. Distribution of the Procedural Manual

The editor shall be responsible for distributing the updates and the new versions of the ProceduralManual.

8.1.3. Quality Management

The managing director and the supervising group analyst shall participate in all internal staff meetingsin order to ensure that quality control actions are properly implemented.

The supervising group analyst may decide along with the managing director about which correctiveactions must be taken.


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8.2. DEALING WITH NON-CONFORMITIES

8.2.1. Detection

Notice of any anomaly that is noted by a participating party must be given immediately to thesupervising group analyst, who will analyze the problem. When the analysis is confirmed, he willblock the ongoing operation and determine the type of non-conformity.

8.2.2. Analysis and classification

Major Non-Conformity : Affects safety, reliability, and performance.Minor Non-Conformity: All other cases.

Based on the classification of the problem uncovered during the review, a note will be sent to theManaging Director specifying the type of anomaly :

In accordance therewith, the anomaly will be handled as follows :

- major : A specific procedure is studied by different participating parties in order to modify orcomplete production. Production is re-started when that procedure has received the ManagingDirectors approval.For problems related to the availability of the CAMP server, please see page 10.Minor : Production is immediately made available.

8.2.3. Decisions

When a procedure requires that activities be resumed after the occurrence of an anomaly, thesupervising group analyst shall undertake a new review or arrange for one to be undertaken in orderto confirm the following:

- The anomaly must have disappeared.

- The surrounding elements that were previously deemed to be correct must still be correct.

The party undertaking the review must note the result in a report.


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8.3. QUALITY CONTROL ANALYST

8.3.1. Continuous review

See the scope of GDC01 and GDC02 checks for daily reviews.

8.3.2. Quality review during re-sale of a machine or a punctual review

See the attached Aircraft Audit Checklist

8.3.3. Outreach Program

This program allows for the airplanes main information to be reviewed when speaking with anoperator on the telephone.

With this outreach, the following points may be addressed :


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1.Review of the airplane

- Receive the latest operating permits and numbers regarding the airplane.- Latest issuance of monthly reports.- Check for insufficient information.- Verify "overdue" codes.- Review status of publications (level of review of documentation).- Review new codes (post-review, service bulletins, navigability directives).- Review next major inspections.

2. Review of Application

- Information on the last modification of the program- Information on the next modification of the program.- Various information on the application or proposed services.- Client satisfaction index.


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8.3.4. Fleet Review

Before each monthly dealing, this tool allows the analyst to check :

- Those airplanes that have been used beyond CAMPs projection

- The "top 5" planes with "overdue" codes.

- The "top 5" planes for which no current data exists.

This review allows for the analyst to contact the client as quickly as possible.

8.3.5. Coordinating Fleet Analyst

As regards following up on large fleets ( > 15 airplanes), CAMP proposes the services of a fleetcoordinator analyst, whose role (along with an analyst for each fleet model) provides a unique pointof contact. Similarly, he ensures that the companys own follow-up regulations apply to the entire

fleet.


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9. REVIEW OF OPERATING PROCEDURES

9.1. REVIEWING FILE FOLLOW-UP

All documents sent to CAMP EUROPE (by mail, e-mail, or e-fax) are automatically scanned and filedregarding the airplane at issue. At any time, the client may:

o View the files being inputted into the file area (as entered by CAMP)o Follow the progression of the updating processo See the file being closed (on average, under 48 hours)o Review all cases on file


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9.2. REVIEWING UPDATES

The Aircraft Update Report provides the operator with data that is updated regarding the selectedaircraft.

This document is issued as a result of each monthly dealings and summarizes all updates (if any)undertaken between two monthly dealings.


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The Transaction listing provides the operator in real time with all updates made on a plane or a fleet,and includes various options for conducting searches.


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9.3. REVIEWING TRANSACTIONS

The Transaction Log allows for the operator to receive all transactions completed regarding theairplane, as well as the persons who made them :

- Updates

- Changes on the profile screen

- Changes to the status of the equipment

- Error reports and alerts


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9.4. REVIEWING ACCESS

The companys CAMP administrator may assign a certain number of users of the system in "view" or"update" mode with various levels of security:


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Similarly, the administrator may follow the activities of all users assigned to the system:

o Last connection

o Number of connections over the past 30 days

o Updates completed.


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9.5. REVIEWING STATUS OF PUBLICATIONS

The "publication" section allows for the operator to check the level of review and the dates on whichthe manufacturers documentation was received by CAMP.


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9.6. REVIEWING STATUS OF NAVIGABILITY DIRECTIVES AND BS

The "AD/SI" section allows for a user to periodically follow up on the status of new navigability anddirectives and service bulletins and an airplane.

Order of appearance is based on the effective date.

The possibility of classification exists according to orders (mandatory, optional...)

Automatic notice of the inclusion of directives or "mandatory" service bulletins is given once thedeadline for maintenance has expired.


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10. CLIENT TRAINING

When CAMP receives a new operator, the first monthly dealings will include:

o 1 CD Rom offering training for the client

Before any administrative access is granted, training is provided to the operator in one of the

following ways :

o Training by telephone (free)

o Training on the web (free)

o Training on site (paid)

o Training at our location (paid)

The operator will also receive a complete users manual.


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ATTACHMENTS

AT TA CHM E NT 1

SCOPE OF CAM P REVI EWS


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SCOPE OF GDC01 REVIEW

REGISTRATION OF AN AIRPLANE

Review the information provided:

Review the documents provided

Acknowledge receipt of service bulletins

Acknowledge receipt of navigability directives

Association of sections/subsections (airframe, engine, Apu, propeller...)

Analysis of rejected transactions

Analysis of alert messages (cohesion of times/dates/landings...)

Review of client maintenance program:

Confirmation and personalization of operations content

Comparison of TBO of documents to potential clients, as compared to the manufacturersprogram

Add specific client operations

Maintenance program for the part of the airplanes profile entitled "document manager".

Verification of the codes "on questionnaire" (multiple/variable frequencies)

Review of adherence to cycle of inspections

Review filing of documents


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REVIEW AFTER MONTHLY DEALINGS

Review status.

Review Due List.

Review History.

Review Work Compliance Forms.

Review Work packages.

Positioning, pagination, etc

Review the report of anomalies at the end of the dealing report


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REVIEW BEFORE DEALING SHIPPING

Review before sending to each client:

STATUS

DUE-LIST

HISTORY

WCFs

WORK PACKAGES

Review correspondence prepared with addressed envelope

Review by analyst in charge of the fleet

Have two people (the assistant analyst and the analyst) put it in an envelope forsimultaneous review.


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