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OASIS ASU Advising Removing Service Indicators Monday, February 05, 2007

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Select the Campus Community link After logging in with your ASUrite ID and password the Home page appears. Note the three links in the upper right area: Home, Add to Favorites, and Sign out. Click Home to navigate quickly back to this page if you've drilled down into PeopleSoft and need to start over. Use Add to Favorites to quickly navigate back to the pages you need frequently. Remember to click Sign out when you are done, so that your session doesn't bog down the server for another 45 minutes.


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Select the Student Services Center link Note that the main Campus Community menu appears in the right area of the page. This is referred to as the "fan" page. It will NOT appear if you expand the menu at left by clicking the white arrows in the left column. You must click on the menu title to have the fan page appear.


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Select the Last Name text field.


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Slide notes Text Captions For our purposes in this training we will search for Peter PlanChange020. Type PlanChange in the Last Name field, then click the Search button or type Alt 1 to search.


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Select the PLANCHANGE020 link

PeopleSoft will display up to 300 items in a seach, so the more specific you can be when starting a search the better. This search lists 23 items, as shown in the highlighted area at right.


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Select the Details link

Note the presence of a negative Service Indicator or "ghost buster" at the top of Peter's student center page. He needs to select the Details link for instructions on how to get this hold on his registration removed.


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Click the Return button or the Esc key to return to the previous page.

Student's can view Instructions here about what actions they need to take to have the Hold, or Negative Service Indicator, removed from their record.


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Click the Cancel button to return to the Student Service page.


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Click the General Info tab. ASU Advising and administrative staff can also click the general info tab to view details about Service Indicators. Students will not have access to the other tabs, but will see only the student center tab.


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Click the Advising LA link to veiw the details of this Service Indicator.


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Click the Return button to return to the general info tab.


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Select the ASU Customizations link As an Advisor needing to remove the Service Indicator, begin by clicking the ASU Customizations link.


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Select the Student Advising Signoff link


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The Student Advising Signoff page appears

Select the Last Name text field.


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Slide notes Text Captions For our purposes in this training we will search for Peter PlanChange020. Type PlanChange in the Last Name field, then click the Search button or type Alt 1 to search.


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Select the PlanChange020 link


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Click the Add button On this page Advising Status is set to Advising Required. As an Advisor, you need to enter a comment describing what advising was provided for the student, and then change the Advising Status to Advised. To add a comment click the Add button. Tip: Notice that there are already 6 comments in this student's record. Note that comments cannot be deleted. If a comment needs to be corrected after it has already been saved, it must be done by adding an addtional comment, or by canceling the transaction and starting again to avoid saving the incorrect comment.


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Click into the text box field.


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Slide notes Text Captions For the purposes of this training click into the text field in the Notes area below and enter the following comment: Student is advised to take no more than 10 credit hours this semester. Hit Enter to continue. Note that you can click this icon to spell check your entries.


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Click the arrow on the drop-down menu then select the Advised item


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Click the Save button


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Select the Campus Community link To continue, we will navigate back to the student center tab to see the results of our Advising Status change.


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Select the Student Services Center link


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Slide notes Text Captions Peter PlanChange020's ID number 1200119282 has been carried over into the ID field. We can search using only that number, or by typing in other ID information we may have. Click the Search button to search.


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We can now see that the Service Indicator has been removed, and Peter no longer has any Holds showing in the right hand column.


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Select the General Info link


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Select the Home link

We can also see that within the general info tab, no more Service Indicator details are found. We can start a fresh transaction by returning to our Home page to access other menus.


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The Employee-facing registry content page appears

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