Can Platforms Accelerate Telehealth?

Paul E SmolkeSr. Director, ProductivityWorldwide Health

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PATIENT ADOPTIONBARRIERS

PRIVACY/SECURITYREGULATORY COMPLIANCE

REI

MB

UR

SEM

ENT

LIC

ENSU

RE

CO

MPA

CTS

REGISTRATION, BILLING, EHR INTEGRATION

CO

ST C

ON

SID

ERA

TIO

NS

CO

MM

ERC

IAL

PAR

ITY

LA

WS

STAFFING & PERSONNEL SUPPORT

TECHNOLOGY EASE OF USE

AB

ILIT

Y T

O

TAIL

OR

W

OR

KFL

OW

Issues Impacting Telehealth Adoption

1960 1970 1980 1990 2000 2010

1962

1962 1991 1997 2006 2015

Evolution of Innovation

Rogers vs. Big Bang

Rogers Market Segments2

Early MajorityEarly Adopters LaggardsInnovators Late MajorityInnovators Early Adopters Early Majority Late Majority Laggards

Rogers Market Segments2

TrialUsers

Everyone Else

Big Bang Market Segments1

1 Downes, Larry, and Paul Nunes. Big Ban Disruption: Strategy in the Age of Devastating Innovation. New York: Portfolio/Penguin, 2014. Print.

2 Rogers, Everett M. Diffusion of Innovations. 5th ed. New York: The Free Press, 1995. Print.

“The Only Thing Viral in Healthcare is Viruses”- Alan Pitt MD, Healthcare Pittstop

Patient Engagement

Telemedicine

Care Coordination

Health Solutions

66

Is there a Better Approach?

77

Telemedicine

Care Coordination

Patient Engagement

Population Health

Remote Patient Monitoring

Health Analytics and Big Data

Many Solutions Have Common Requirements88

Telemedicine

Care Coordination

Patient Engagement

Population Health

Remote Patient Monitoring

Health Analytics and Big Data

Real-time enterprise communication services including instant messaging, multimedia sharing, presence and voice and video conferencing.

99

Telemedicine

Care Coordination

Patient Engagement

Population Health

Remote Patient Monitoring

Health Analytics and Big Data

Web-Based Applications Accessible Anytime, Anywhere, from Any Device.

1010

Telemedicine

Care Coordination

Patient Engagement

Population Health

Health Analytics and Big Data

Remote Patient Monitoring

Secure Compliant Online, Anywhere-Access, Document Storage and Sharing.

1111

Telemedicine

Care Coordination

Patient Engagement

Population Health

Health Analytics and Big Data

Remote Patient Monitoring

Relationship Management.

1212

Telemedicine

Care Coordination

Patient Engagement

Population Health

Health Analytics and Big Data

Remote Patient Monitoring

platform

Platforms can address common needs1313

1414

platform

1515

platform

Care Coordination

PatientEngagement

Population Health

Remote PatientMonitoring

Health Analyticsand Big Data

Telemedicine

Unified CommunicationsA Single Platform Across the Care Continuum

16

Presence

Audio / Video

Contacts

Meetings

Mobile Clients

Room Clients Voice/PSTNSecure IM

Screen Sharing

Federation

Broadcast Meetings

Clinicians, Administrative Staff, Executives, Patients

Bot Services Translation Services

Platforms Can’t Ignore Industry Requirements

Privacy & Security

Regulatory Compliance

Extensibility

• Mobile

• Web

• Application Integration

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Can Platforms Accelerate Telehealth?

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