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Department of Education and TrainingWestern Australia

RPL Assessment Tool Kit

CHC30102

Certificate III in Aged Care Work

First Published 2009

ISBN 978-1-74205-000-0

© Department of Education and Training

All rights reserved.

Western Australian Department of Education and Training materials, regardless of format, are protected by copyright law.

Permission, however, is granted to Trainers, Assessors, and Registered Training Organisations to use, reproduce and adapt the material (third party material excluded) for their Recognition of Prior Learning (RPL) assessment activities.

This permission is subject to the inclusion of an acknowledgement of the source. Permission does not extend to the making of copies for hire or sale to third parties, and provided it is not used for commercial use or sale. Reproduction for purposes other than those indicated above requires the prior written permission of the Western Australian Department of Education and Training.

Published by and available fromWestOne Services

1 Prospect PlaceWEST PERTH WA 6005Tel: (08) 9229 5200 Fax: (08) 9227 8393Email: [email protected]: www.westone.wa.gov.au

AcknowledgementsThis work has been produced with the assistance of funding provided by the Council of Australian Governments (COAG) National Reform Initiative (NRI).

This resource contains units of competencies, Range statements, Employability skills from the CHC02 Community Services Training Package – CHC30102 Certificate III in Aged Care Work, © Commonwealth of Australia used under the AEShareNet-FfE licence

DisclaimerWhilst every effort has been made to ensure the accuracy of the information contained in this RPL Assessment Kit, no guarantee can be given that all errors and omissions have been excluded. No responsibility for loss occasioned to any person acting or refraining from action as a result of the material in this RPL Assessment Kit can be accepted by the Western Australian Department of Education and Training.

https://www.aesharenet.com.au/FfE2/

CHC30102 Certificate III in Aged Care WorkRPL Assessment Tool Kit

ContentsHow to use this RPL Assessment Tool Kit.....................................................................................7Advice for candidates.....................................................................................................................9Units of competency covered by this Assessment Tool...............................................................10Overview of the Recognition Process...........................................................................................11

Section 1 – Self-evaluation checklists........................................................................15CHCAC1C Provide support to an older person...................................................................17CHCAC2C Provide personal careCHCHC302B Provide personal care in a home and community care environment............19CHCAC3C Orientation to aged care work...........................................................................21CHCAC6C Support the older person to meet their emotional andpsychosocial needs.............................................................................................................23CHCAC17A Support the older person to maintain their independence...............................25CHCAC15A Provide care support which is responsive to the specificnature of dementia...............................................................................................................27CHCCOM2B Communicate appropriately with clients and colleagues...............................29CHCINF8B Comply with information requirements of the aged care andcommunity care sectors.......................................................................................................31CHCOHS302A Participate in safety procedures for direct care work..................................33CHCORG3B Participate in the work environmentCHCHC301B Work effectively in a home and community care environment......................35CHCDIS1B Orientation to disability work.............................................................................37CHCAD1C Advocate for clients...........................................................................................39CHCCS303A Provide physical assistance with medication.................................................41CHCCS401A Facilitate cooperative behaviour....................................................................43CHCCS405A Work effectively with culturally diverse clients and co-workers.....................45

Section 2 – Evidence gathering checklists.................................................................47RPL for Certificate III in Aged Care Work............................................................................49How to use the evidence gathering checklists.....................................................................51CHCAC1C Provide support to an older person...................................................................55CHCAC2C Provide personal care.......................................................................................59CHCHC302B Provide personal care in a home and community care environment............61CHCAC3C Orientation to aged care work...........................................................................63CHCAC6C Support the older person to meet their emotional andpsychosocial needs.............................................................................................................65CHCAC17A Support the older person to maintain their independence...............................67CHCAC15A Provide care support which is responsive to the specificnature of dementia...............................................................................................................69CHCCOM2B Communicate appropriately with clients and colleagues...............................71CHCINF8B Comply with information requirements of the aged care andcommunity care sectors.......................................................................................................73CHCOHS302A Participate in safety procedures for direct care work..................................75CHCORG3B Participate in the work environment...............................................................79CHCHC301B Work effectively in a home and community care environment......................81CHCDIS1B Orientation to disability work.............................................................................83

Page 3 of 208 © Department of Education and Training 2009Version 1, March 2009


CHCAD1C Advocate for clients...........................................................................................85CHCCS303A Provide physical assistance with medication.................................................87CHCCS401A Facilitate cooperative behaviour....................................................................91CHCCS405A Work effectively with culturally diverse clients and co-workers.....................93

Section 3 – Interview question bank and recording sheets......................................95CHCAC1C Provide support to an older person...................................................................98CHCAC2C Provide personal care.....................................................................................102CHCHC302B Provide personal care in a home and community care environment..........106CHCAC3C Orientation to aged care work.........................................................................110CHCAC6C Support the older person to meet their emotional and psychosocial needs....114CHCAC17A Support the older person to maintain their independence.............................116CHCAC15A Provide care support which is responsive to the specificnature of dementia.............................................................................................................118CHCCOM2B Communicate appropriately with clients and colleagues.............................122CHCINF8B Comply with information requirements of the aged care andcommunity care sectors.....................................................................................................126CHCOHS302A Participate in safety procedures for direct care work................................130CHCORG3B Participate in the work environment.............................................................132CHCHC301B Work effectively in a home and community care environment....................136CHCDIS1B Orientation to disability work...........................................................................140CHCAD1C Advocate for clients.........................................................................................144CHCCS303A Provide physical assistance with medication...............................................148CHCCS401A Facilitate cooperative behaviour..................................................................150CHCCS405A Work effectively with culturally diverse clients and co-workers...................152

Section 4 – Practical tasks and observation recording sheets..............................155Task 1 – Assist with personal care (in residential or community setting)..........................157Task 2 – Assist with medication.........................................................................................161Task 3 – Complete workplace documentation...................................................................165Task 4 – Assist with IADLs, eg shopping, banking............................................................167Task 5 – Assist with group activities/outings.....................................................................171

Section 5 – Third party reports and supporting evidence ......................................175CHCAC1C Provide support to an older person.................................................................177CHCAC2C Provide personal care.....................................................................................179CHCHC302B Provide personal care in a home and community care environment.......................................................................................................................181CHCAC3C Orientation to aged care work.........................................................................183CHCAC6C Support the older person to meet their emotional andpsychosocial needs...........................................................................................................185CHCAC17A Support the older person to maintain their independence.............................187CHCAC15A Provide care support which is responsive to the specificnature of dementia.............................................................................................................189CHCCOM2B Communicate appropriately with clients and colleagues.............................191CHCINF8B Comply with information requirements of the aged care andcommunity care sectors.....................................................................................................193CHCOHS302A Participate in safety procedures for direct care work................................195

© Department of Education and Training 2009 Page 4 of 208Version 1, March 2009


CHCORG3B Participate in the work environment.............................................................197CHCDIS1B Orientation to disability work...........................................................................199CHCAD1C Advocate for clients.........................................................................................201CHCCS303A Provide physical assistance with medication...............................................203CHCCS401A Facilitate cooperative behaviour..................................................................205CHCCS405A Work effectively with culturally diverse clients and co-workers...................207



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How to use this RPL Assessment Tool Kit

This RPL Assessment Tool Kit is divided into sections to allow you to easily access only those sections you require at any given time. These sections are as follows:

Section 1 – Self-evaluation checklists

Section 2 – Evidence gathering checklists

Section 3 – Interview question bank and recording sheets

Section 4 – Practical tasks and observation recording sheets

Section 5 – Third party reports and supporting evidence.






Advice for candidatesSometimes people have acquired valuable skills in the course of their lives, which may not have been obtained in the classroom, yet which are relevant to the qualification they are seeking to obtain.

Recognition of Prior Learning (RPL) recognises any prior knowledge and experience you may have in relation to the requirements of Certificate III in Aged Care, even if you have had no formal training in this area. You may not need to complete all (or any) of the training course if you already possess some or all of the skills required by the qualification. This RPL Assessment Tool Kit is designed to assist you to identify what skills you may already have, and to match them to the units of competency which make up the course.

The following units of competency are included in Certificate III in Aged Care Work. Note that not all units are required. If you decide to apply for RPL, your assessor will tell you which units you need.



Units of competency covered by this Assessment ToolCore units of competency

Unit code Unit title

CHCAC1C Provide support to an older person

CHCAC2C Provide personal care

CHCAC3C Orientation to aged care work

CHCAC6C Support the older person to meet their emotional and psychosocial needs

CHCAC15A Provide care support which is responsive to the specific nature of dementia

CHCCOM2B Communicate appropriately with clients and colleagues

CHCINF8B Comply with information requirements of the aged care and community care sectors

CHCOHS302A Participate in safety procedures for direct care work

CHCORG3B Participate in the work environment

General elective units of competency

Unit code Unit title

CHCDIS1B Orientation to disability work

CHCAD1C Advocate for clients

CHCCS405A Work effectively with culturally diverse clients and co-workers

CHCCS401A Facilitate cooperative behaviour

CHCHC302B Provide personal care in a home and community care environment

CHCHC301B Work effectively in a home and community care environment

CHCCS303A Provide physical assistance with medication

CHCAC17A Support the older person to maintain their independence



Overview of the Recognition Process


Gap Training (if required)

Supporting Evidence/Third Party

Report (If required)

If not ready for RPL, the candidate is to be provided with training options.

Issue Qualification –Statement of Attainment

By RTO

CandidateSelf-evaluation

Interview and Questioning

Demonstration/Observation ofPractical Tasks

Candidate EnquiryCandidate Information form

STEP 3

STEP 2

STEP 1

STEP 4


How to use this RPL Assessment Tool KitThis RPL Assessment Tool Kit is divided into the following sections.

Section 1 – Self-evaluation checklists

The first step in the process is to complete Section 1 – Self-evaluation checklists. These checklists outline the skills and knowledge you need in order to competently carry out specific tasks required by the qualification. If, after completing Section 1, you think that you already possess the required skills for one or more units and that you may be able to obtain RPL for those units, contact your RTO to obtain and complete the rest of the RPL process.

Section 2 – Evidence gathering checklists

In this section you will begin to demonstrate how your previous experience and informal training might prove your competence. There will be suggestions for the types of evidence you could produce in support of your application.

Section 3 – Interview question bank and recording sheets

The interview question bank is the stage of the process, in which the Assessor and the candidate confirm the knowledge by discussing a series of questions.

Section 4 – Practical tasks and observation recording sheets

These tools are designed to guide the Assessor and candidate through a workplace observation, proving the candidate’s ability to conduct the specific tasks and skills required for recognition of competency in the particular area.

Section 5 – Third party reports and supporting evidence

The third party verification report is provided for referees, for example the supervisor, to confirm the candidate’s skills and experience in the qualification/occupation. It is important to note that third party reports are not always available and that assessors are recommended to use their professional judgement to determine if this is a requirement.

What evidence isEvidence is anything which can help demonstrate that you are able to competently carry out the activities covered by the elements. Evidence can be written, verbal or demonstrated. It can be photographs or videos. Suggestions of the type of evidence being sought are provided. Please note that these are suggestions only, and it is not essential that you provide all the suggested evidence. You may also have other types of evidence that are not listed. Whatever evidence you can provide will assist you with your RPL process, and some of your evidence may cover several units.

Gathering your evidenceEach unit of competency in Certificate III in Aged Care Work is broken down into ‘elements’ of competency. An element describes the key activities that must be performed in order to demonstrate competence in the tasks covered by the unit. For example, CHCAC1C Provide support to an older person consists of the following four elements of competency:

Element 1 – Demonstrate an understanding of the physical and psychosocial aspects of ageing

Element 2 – Establish and maintain appropriate relationships with older people

Element 3 – Assist the older person to identify and meet their needs



Element 4 – Respond to situations of risk to the older person within work role and responsibilities.

For each of the elements there are suggestions for evidence which you may be able to provide in support of your ability to perform the tasks required.

It is important to remove all reference to client details when submitting evidence, and to obtain permission when using an organisation’s forms or documents.

However, lack of documentary evidence to support your industry experience is not a barrier to your gaining RPL. You will have the opportunity to provide verbal evidence during a conversation with your assessor, who will also discuss with you alternative ways of demonstrating your competence.

Evidence checklist

There are certain types of evidence which may indicate your skills across a number of units, and the following checklist will get you started. As previously stated, this is a guide only. You do not require all items on the list.

Type of evidence Can you provide this?

Job descriptions (current and previous)

A résumé (CV) describing your job history

Voluntary work you have done

Workshop attendance certificates

Records of formal or informal training

References

Work meeting records

Awards or commendations

Testimonials from clients or work supervisors

Interests or special skills outside work

Membership of associations

Emails or correspondence

Performance appraisals

When you have completed the checklist and gathered some general forms of evidence, work through each of the units and see if you have any other forms of evidence to support your application for RPL. When you have completed the relevant items in this section, contact your lecturer/tutor to arrange an appointment to meet with an assessor, who will advise and assist you through the remainder of the RPL process.





CHC30102 Certificate III in Aged Care WorkSection 1 – Self-evaluation checklists

Section 1

Self-evaluation checklists







Can you: Yes No

name some physical, psychological and social changes an older person may experience?

describe how ageing affects the older person’s life interests and activities of daily living?

describe ways in which a person may age in a healthy and positive way?

Do you: Yes No

introduce yourself, and your organisation, accurately and clearly?

demonstrate courtesy and respect towards older people?

Have you: Yes No

assisted an older person to maintain a safe and healthy environment?

If you ticked Yes to most or all of the above questions, refer to this unit of competency in Section 2.






CHCAC2C Provide personal careCHCHC302B Provide personal care in a home and community care environment

Do you: Yes No

take an older person’s physical changes into account when delivering personal care?

communicate to the older person situations of risk, or potential risk, associated with ageing?

report changes in an older person’s care needs and/or preferences to a supervisor?

use appropriate manual handling techniques?

acknowledge and encourage the client’s level of independence?

ensure client privacy? address specific issues confronting older people including

dysphagia, incontinence and dementia?

Have you assisted an adult to: Yes No

shower?

dress?

use the toilet?

Can you: Yes No

recognise the impact of ageing and/or disability on activities of daily living?

list ways in which the older person can maintain a healthy lifestyle?

demonstrate the appropriate use of equipment?

assess the older person’s needs according to your job role?








Can you describe: Yes No

the impact of the ageing population on funding and service delivery?

the purpose of the Aged Care Funding Instrument (ACFI)?

the key issues facing older people and their carers? what is meant by the term ‘consumerism’ in relation to the

delivery of service to older people?

what you would do if you thought that an older person’s rights were not being upheld?

the purpose and role of the Aged Care Assessment Team (ACAT)?

Do you know: Yes No

the purpose of the Aged Care Act? what information to provide to an older person regarding the

lodging of a complaint?

what is meant by the term ‘duty of care’?

what is meant by the term ‘ageism’?

Are you aware of: Yes No

the myths and stereotypes surrounding older people?

the Home and Community Care Act 1985 (the ‘HACC Act’)?

the HACC service standards?

Community Aged Care Packages (CACPs) and who is eligible? Extended Aged Care at Home (EACH) packages and who is

eligible?

Have you: Yes No

read and understood the Charter of Residents’ Rights and Responsibilities?



encouraged an older person’s choice and decision making?





Can you: Yes No

define the term ‘social network’?

define the term ‘empathy’?

describe the stages of grieving? describe the impact on older people of community values and

attitudes regarding sexuality?

Do you: Yes No

encourage older people to attend social and recreational activities of choice?

promote the older person’s esteem and confidence? encourage older people to continue spiritual and cultural

practices and celebrations?

Have you: Yes No

supported an older person to express their fears and other emotions?

referred an older person who is suffering from grief to appropriate agencies?








Can you: Yes No

define the term ‘instrumental activities of living’? demonstrate appropriate use of equipment to support/assist an

older person with activities of living?

recognise a person’s increased need for support?

identify and minimise hazards in an older person’s environment?

Do you: Yes No

encourage the older person to use appropriate support services? understand the importance of community engagement for the

older person?

understand the importance for older people to be able to carry out instrumental activities of living?

accommodate older people’s established routines and customs?

Are you: Yes No

aware of appropriate aids/equipment to assist an older person to live independently?








Have you: Yes No

worked with a client or resident with dementia? supported or assisted a friend, relative or neighbour with

dementia?

Can you: Yes No

list some common types of dementia?

describe some common indications and symptoms of dementia? describe the personality and behavioural changes that might

occur in a person with dementia?

explain the terms ‘validation’ and ‘reality orientation’?

describe what a ‘trigger’ is in terms of behaviour? describe some techniques you use to enhance communication

with a person with dementia?

Do you: Yes No

understand why activities are important for a person with dementia?

use reminiscence as an activity and a communication technique? use appropriate responses to minimise the impact of behaviours

of concern?

seek assistance from family members when developing appropriate activities for a person with dementia?








Are you: Yes No

respectful in communication with clients and co-workers?

aware of the importance of body language?

Do you: Yes No

introduce yourself appropriately to clients and colleagues?

accurately carry out the instructions of your supervisors? pass on important information to your co-workers and

supervisors?

complete reports effectively? seek information from your supervisors regarding clarification of

instructions?

adjust your communication according to the differing needs of your clients?

Can you: Yes No

describe important aspects of effective communication?

explain how vision or hearing loss would affect communication?

describe what is meant by ‘active listening’?

list some nonverbal ways of communicating? describe ways of minimising conflict and tensions between

people?

explain what is meant by ‘assertive’ behaviour?








Have you: Yes No

ever completed client records?

ever completed workplace forms and documents?

used client care plans?

participated in case conferences?

Can you: Yes No

provide accurate verbal reports to health professionals? use various pieces of office equipment, eg computer,

photocopier, email?

explain why health service records are kept? understand and use health terminology and common

abbreviations appropriately?

give an example of unethical behaviour?

Do you: Yes No

maintain client confidentiality and preserve client rights at all times?

report changes in client’s needs, abilities and circumstances?

understand how legislation affects your work role?








Can you: Yes No

identify and manage risks and hazards?

list the manual handling risks in your job?

explain what is meant by ‘standard precautions’?

Do you: Yes No

apply correct procedures around infection control?

use safe manual handling techniques?

use and store equipment safely?

report incidents and suggest future improvements to safety?

understand and follow workplace OHS legislation?

Have you: Yes No

assisted an older person with transfers, eg from a bed to a chair, wheelchair into a car, toilet to shower chair?







CHCORG3B Participate in the work environmentCHCHC301B Work effectively in a home and community care environment

Do you: Yes No

work cooperatively as part of the health care team? understand your own and your co-workers’ job roles and

responsibilities in the workplace?

know who to report to?

know to whom and how to report conflicts in the workplace? maintain client confidentiality according to organisational

guidelines?

respect the rights and responsibilities of others in your daily work practice?

understand your legal responsibilities?

know what to do in case of fire or other emergency? know what PPE (personal protective equipment) you are required

to use in your workplace?

Have you: Yes No

participated in workplace meetings and training opportunities? identified a need for training and reported this to the appropriate

person?

participated in a performance appraisal?

Can you: Yes No

list the resources, eg equipment, materials you need to carry out your work duties?

provide information, ideas and suggestions to your supervisor when requested?

describe your duty of care within your workplace?



Can you: Yes No

describe your organisation’s goals and objectives? deal effectively with different cultural and religious attitudes to

cleaning, food and personal care?





Can you: Yes No

describe the key issues facing people with disabilities and their carers?

list some policies, regulations or legal requirements which apply to disability work?

give examples of models of service delivery in disability work? describe the difference between acquired and developmental

disabilities?

identify situations of risk or potential risk to people with disabilities?

Do you: Yes No

understand the principles of access and equity for people with a disability?

acknowledge different client requirements? know what to do if your client displays uncharacteristic or

inappropriate behaviour?

Have you: Yes No

worked with a person with a disability? supported a person with a disability to exercise their rights and/or

independence?








Can you: Yes No

define the term ‘advocacy’? provide relevant information to clients about their rights and

responsibilities?

discuss specific issues with clients in a manner that is understood?

follow up or take action on behalf of the client after discussion with the client?

Do you: Yes No

actively uphold, support and promote the rights of clients? know the difference between negotiation, advocacy, mediation

and conciliation?

possess knowledge and understanding of the organisations and services available to clients?

have a non-judgemental approach to your work and your clients?

Have you: Yes No

supported a client to voice his/her opinions and/or needs?

supported a client to ensure his/her rights are upheld?

used mediation, negotiation and representation skills?








Do you: Yes No

follow the instructions in the older person’s care plan when assisting them to take their medication?

seek the older person’s permission to assist them to take their medication?

follow your organisation’s guidelines and rules when administering medication?

follow the ‘five rights’ when assisting an older person to take their medication?

follow hygiene procedures? check that the medication is not damaged, contaminated or has

expired?

monitor the older person’s condition before and after assisting them to take their medication?

store medication correctly? monitor and report unforeseen events when assisting an older

person to take their medication?

complete medication charts?

Have you: Yes No

assisted an older person to take their medication as part of your job role?

Can you: Yes No

list some dose administration aids?








Can you: Yes No

observe and monitor client behaviour in a fair, objective and consistent way?

recognise potentially harmful behaviour? use techniques to ensure your safety and the safety of your

client/s when faced with such behaviour?

identify possible causes of aggressive or violent behaviour?

apply communication and negotiation skills under pressure?

Do you: Yes No

have strategies to prevent or lessen the impact of situations of conflict?

develop communication strategies to deal with uncooperative or concerning behaviour?

use negotiation techniques to divert and minimise aggressive behaviour?

report unacceptable behaviour according to your organisation’s procedures?

Are you: Yes No

aware of your organisation’s policies and procedures relating to conflict and critical incidents?








Do you: Yes No

recognise and respect diversity in the workplace? treat everyone with respect and courtesy regardless of race,

religion, gender or beliefs?

review and modify the way you do your work to make it culturally appropriate?

consult people from other cultures to better understand the way they do things?

acknowledge that differences exist between people?

understand the laws relating to cultural awareness and respect?

know how to access an interpreter if required?

Are you: Yes No

aware of your own culture, beliefs and values?

Can you: Yes No

describe what ‘culturally appropriate’ means? develop strategies to communicate effectively with people from

non-English-speaking backgrounds?

recognise cross-cultural situations which may cause conflict?

resolve differences sensitively?






CHC30102 Certificate III in Aged Care WorkSection 2 – Evidence gathering checklists

Section 2

Evidence gathering checklists






RPL for Certificate III in Aged Care WorkRPL recognises any prior knowledge and experience you may have in relation to Certificate III in Aged Care Work.

You may not need to complete all of a training course if you already possess some of the competencies included in the qualification. Completing the following checklist will indicate whether you are a candidate for the RPL process.

RPL checklist

Your name

Contact number

Do you currently work in aged care? yes no

If yes, how long have you worked in the aged care field?

Does your job involve assisting with personal care? yes no

If you answered ‘yes’, do you assist clients/residents with the following?

showering yes no

toileting yes no

dressing yes no

nutrition (food and drink) yes no

mobility, eg to/from bed, chair yes no

medication yes no

Give details of any training relevant to aged care you have undertaken.

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

Your details



Surname

First name/s

Address

Telephone numbers

Date of birth

Current employment

Are you currently employed? yes no

If so, in which occupation?

Who is your current employer?

Work history

From To Position held Major duties



How to use the evidence gathering checklistsIn this section you will begin to demonstrate how your previous experience and informal training might prove your competence. There are suggestions for the types of evidence you could produce in support of your application.

Each unit of competency in Certificate III in Aged Care Work is broken down into ‘elements’ of competency. For example, CHCAC1C Provide support to an older person consists of the following four elements of competency:




Element 4 – Respond to situations of risk to the older person within work role and responsibilities.

For each of the elements there are suggestions for evidence which you may be able to provide in support of your ability to perform the tasks required.

It is important to provide as much evidence as you can at this stage. Don’t feel that you have to provide all the evidence. It is a guide only. You may also have other types of evidence that are not listed. In many cases, one piece of evidence, eg your job description can be used across a range of units. Although only two or three pieces of evidence are needed for each element, collect as much as you can and your RPL assessor will determine how best it can be used.

However, remember that lack of documentary evidence to support your industry experience is not a barrier to your gaining RPL.

You will have the opportunity to provide verbal evidence during a conversation with your assessor, who will also discuss with you alternative ways of demonstrating your competence.

It is important to remove all reference to client details when submitting evidence, and to obtain permission when using an organisation’s forms or documents.






Evidence checklist

There are certain types of evidence which may indicate your skills across a number of units, and the following checklist will get you started.

Type of evidence Can you provide this?

job descriptions (current and previous)

a résumé (CV) describing your job history

voluntary work you have done

workshop attendance certificates

records of formal or informal training

references

work meeting records

awards or commendations

testimonials from clients or work supervisors

interests or special skills outside work

membership of associations

emails or correspondence

performance appraisals

When you have completed the relevant items in this section, contact your RTO to arrange an appointment to meet with an assessor who will advise you and help you through the remainder of the RPL process.








Suggestions for evidence include: Yes No

a copy of the policy and procedure from your workplace which supports maintaining the older person’s interests and abilities

a social and/or recreational preferences form you have completed (from your workplace) describing the interests and activities of an older person

a care plan you have contributed to that has been developed to accommodate the interests and activities of an older person.

You might also provide a letter from your supervisor in support of your ability to: Yes No

assist older people with adopting healthy lifestyle practices

understand the ageing process and take this into account when delivering services

incorporate the older person’s interests and activities into service delivery

assist the older person to understand the limitations ageing can place on their experience of everyday activities.



a copy of your organisation’s confidentiality policy and procedure

a care plan you have contributed to which details the support provided to maintain the older person’s social and community networks

Provide a letter from your supervisor in support of your ability to: Yes No

introduce yourself appropriately to colleagues, older people, family members and members of the care team

demonstrate courtesy towards the older person

develop and maintain trusting professional relationships through effective communication skills




maintain the confidentiality and privacy of the older person within organisational policy and protocols

support the older person to maintain their social and community relationships.



a copy of the policy and procedures related to meeting the spiritual, cultural, emotional and sexual needs of older people

evidence of participation in workplace activities supporting specific needs, eg parties, balls, culturally significant events

an assessment chart you have completed that demonstrates the older person’s involvement in identifying their needs, eg the social/recreational needs assessment form you completed for an older person

an extract from an older person’s care plan you contributed to that describes the support provided to meet the spiritual, cultural, emotional and sexual needs of the older person within the organisational policy and protocols

assessment documents you have completed with input from the older person, eg a pain assessment chart.


support the older person to be fully informed and make decisions about their own care needs

support the older person in the framework of the organisation’s policies and procedures

respond to the older person’s request for involvement in the social and recreation program, eg documenting their request in the progress notes, making a referral to the occupational therapist or lifestyle coordinator or communicating the request to a supervisor

support the older person to meet their spiritual, cultural, emotional and sexual needs within organisational policy and protocol

record and report all instances where it is not possible to provide appropriate support to an older person.



Element 4 – Respond to situations of risk to the older person within work role and responsibilities


a copy of the policy and protocol for handling risks in the workplace, and an example from your workplace of how you have followed protocol when faced with a risk or potential risk to the older person, eg slippery floors in the bathroom

a hazard identification report you have completed which identifies a situation of risk or potential risk to an older person.


assist the older person to maintain a healthy and safe environment

identify situations of risk, or potential risk for the older person, and respond appropriately, which includes implementing strategies to minimise the risk and reporting back to the supervisor

report inappropriate or uncharacteristic behaviour to the supervisor.






CHCAC2C Provide personal careElement 1 – Demonstrate an understanding of the changes associated with ageing


outline strategies that the older person can adopt to promote healthy lifestyle practices

take into account the physical changes associated with ageing when delivering care

use knowledge of common problems associated with ageing when delivering care

assist the older person to recognise the impact ageing may have on their activities

communicate to the older person areas of risk or potential risk associated with ageing.

Element 2 – Recognise and report changes in an older person’s personal care needs


an example of when you recorded a change in the older person’s physical condition, eg on a care plan.


appropriately use equipment and procedures to assess the older person's needs, eg continence charts and jugs for measuring urine

report (to the appropriate person) changes in an older person's care needs, preferences and any areas of risk or potential risk

respond appropriately to a situation of risk or potential risk for an older person.



Element 3 – Support or assist the older person to meet their personal care needs


provide care and assistance according to the care plan and the policies and procedures of the organisation

clarify difficulties in meeting the older person's need with them or a supervisor

identify and use appropriately the equipment and aids for providing assistance

provide older people with information to assist them in meeting their personal care needs

maintain confidentiality, privacy and dignity for the older person within organisational policy and protocols

deliver services in a manner that supports the older person's preferences

perform all work to the standard required by the organisation.



CHCHC302B Provide personal care in a home and community care environmentElement 1 – Demonstrate an understanding of personal care


demonstrate an understanding of personal care

demonstrate an understanding of occupational health and safety issues related to personal care

apply knowledge of infection control in the workplace.

Element 2 – Recognise and report changes in an older person’s health and/or personal care needs


observe and report changes in an older person's care needs or preferences as a result of a change in their condition

identify situations of risk or potential risk, act to minimise risk immediately, document the situation in the progress notes and report verbally to the supervisor.

Element 3 – Support or assist the older person to meet their personal care needs


provide support or assistance according to the service delivery plan, policies, protocols and procedures

shower, bed bath, shave, dress and groom, and assist with pressure stocking

assist with toileting and the use of continence aids

assist the older person with eating, drinking and the use of feeding techniques

assist with mouth care

monitor medications for the older person.



Element 4 – Demonstrate understanding of lifting/moving methods, and aids and equipment


use transferring techniques with the older person, objects and equipment

use aids and equipment for mobility including wheelchairs.



CHCAC3C Orientation to aged care workElement 1 – Demonstrate an understanding of the structure and profile of the aged care sector


current ageing demographics and population projections for Australia (consider accessing figures from the Australian Bureau of Statistics or the many reputable websites with information concerning health and ageing)

documents, policies and procedures that support current philosophies of service in the aged care sector, eg your privacy policy

a list of relevant legislation related to your work role and the aged care environment, an example of which would be the Aged Care Act 1997.


work with an understanding of the key issues facing older people and their carers

demonstrate work practices that reflect the current philosophies of service delivery in the aged care sector

recognise the impact of ageing demographics on funding and service delivery models

understand how legislation affects the health care sector.

Element 2 – Demonstrate a commitment to the philosophy of positive ageing


a copy of your organisation's mission, vision statement and philosophy; and finding and highlighting the key statements about how the organisation views ageing.


recognise and manage ageist attitudes in the workplace, which may mean documenting a complaint or ageist attitude in a complaints process

recognise the older person as a consumer of quality care with rights and responsibilities




respect the individual experience of ageing for each person

minimise ageist attitudes at work through positive work practices.

Element 3 – Support the rights and interests of the older person


workplace documents containing information about the rights and responsibilities of older people receiving care or services

types of information you might give to an older person to help them choose care or services, or to lodge a complaint, eg an aged care organisation’s brochure.


encourage and support the older person and/or their advocate to be aware of their rights and responsibilities

demonstrate a commitment to access and equity principles

demonstrate knowledge of strategies to empower older people in regard to their service requirements

give information to the older person which facilitates choice in decision making

recognise and report to an appropriate person when the older person's rights are not being upheld

provide services regardless of race, culture, spiritual or sexual preferences

provide information to the older person and/or their advocate on lodging a complaint.



CHCAC6C Support the older person to meet their emotional and psychosocial needsElement 1 – Support the older person to remain engaged with their social network and the wider community


understand the role of ageing on the ability of individuals to meet their social and emotional needs

discuss services available for older people

inform client and/or significant others of social and recreational activities and how clients may access these services

facilitate choice and decision making and preferences for older people

understand the social and emotional needs of individuals.

Element 2 – Support the older person to meet their emotional and psychological needs


demonstrate an understanding of the impact of ageing on the individual's emotional and psychological wellbeing

encourage and support the older person's self-esteem and confidence

encourage and support the older person to achieve maximum emotional wellbeing

show empathy to an older person who is emotionally distressed

seek assistance from an appropriate person when it is not possible to meet the emotional and psychological needs of the older person.

Element 3 – Recognise and accommodate the older person’s cultural and spiritual preferences


demonstrate acceptance of an older person's cultural and spiritual preferences

accommodate an older person's modesty and privacy according to cultural requirements




communicate in a culturally sensitive way

encourage and support the older person's continued participation in cultural and spiritual practices and celebrations

provide the older person with information regarding relevant cultural and spiritual networks available in the community.

Element 4 – Support the older person who is experiencing loss and grief


demonstrate an understanding of the impact of ageing on an individual's experiences of loss and grief

recognise the stages of loss and grief

recognise signs that an older person is experiencing grief and report to an appropriate person

communicate appropriately when an older person is expressing their fears and other emotions associated with loss and grief

provide information regarding relevant support services

acknowledge particular needs and make referral to an appropriate individual or agency.

Element 5 – Recognise and accommodate the older person’s expressions of identity and sexuality


demonstrate an understanding of the impact of ageing on an individual's expression of identity and sexuality

recognise the impact of community values and attitudes regarding sexuality and ageing

not impose their own values and attitudes regarding sexuality on others

support the older person to express their sexuality within organisational protocols

respect different spiritual expressions of sexuality

identify unmet needs relating to sexuality and refer to an appropriate person.



CHCAC17A Support the older person to maintain their independenceElement 1 – Support the older person with their instrumental activities of living


assist or arrange for an older person to participate in activities of choice

encourage older people to access the most appropriate services for their needs

describe the services of your organisation

identify the most appropriate service/s for an older person, and encourage the person to use those services

support an older person to maintain their independence by observing and reporting any changes in that person’s ability to carry out activities of daily living.

Element 2 – Recognise and report changes in an older person’s ability to undertake instrumental activities of living


examples or descriptions of how you have monitored and reported any changes in an older person’s ability to maintain their independence or participate in activities of daily living.


observe, monitor and report changes in an older person’s ability to live independently and participate in activities of choice.

Element 3 – Support the older person to maintain an environment that maximises independence, safety and security


examples of how you assist an older person to maintain a safe and healthy home environment

examples of when you have reported unsafe aspects in and around an older person’s home, eg completed hazard report forms or incident/accident report forms.


recognise and report hazards in and around an older person’s home according to your organisation’s policy and protocols.






CHCAC15A Provide care support which is responsive to the specific nature of dementiaElement 1 – Use communication strategies which take account of the progressive and variable nature of dementia


performance appraisals or testimonials which outline your ability to communicate successfully with people with dementia

a completed care plan for an older person with dementia.


use a range of strategies to assist the older person to focus attention such as eye contact, reminders, touching and direct statements

use reality orientation to gain cooperation and provide reassurance.

Element 2 – Provide appropriate activities to maintain client’s dignity, skills and health at an optimum level


a completed social history, reflecting the older person’s past routines, likes and dislikes, where you have accessed family or friends as a resource

an activity program in which you were involved developing activities appropriate to an older person’s age, culture, likes, dislikes, abilities and familiar routines.


design activities using the older person's existing skills to maintain independence

provide activities appropriate to the person's age and culture which reflect their likes and dislikes in order to maximise the possibility of their success

balance the safety and comfort of the person with their autonomy and right to take risks during activities

use families as a resource for information about the older person's reminiscences and routines

provide information to families and friends about the nature of dementia, approaches to care, research (basic understanding only) and supports available.



Element 3 – Develop and implement strategies which minimise the impact of challenging behaviours


a copy of your organisation's policy and procedure for responding to challenging behaviours

a behaviour observation chart you have completed which determines triggers to behaviours – triggers which may be related to the person's physical or emotional health

a care plan you have contributed to.


observe and document behaviours and their triggers

determine the impact of behaviours on the older person and others when determining an appropriate response to behaviours

consider a range of options when developing effective responses for inclusion in the older person's care plan

implement best practice strategies which minimise the impact of behaviours

review strategies regularly to ensure maximum effectiveness.



CHCCOM2B Communicate appropriately with clients and colleaguesElement 1 – Exercise effective communication techniques


during all communication with the older person and colleagues, reflect an understanding of individual differences and needs

introduce yourself appropriately

communicate in a way that is clear and relevant to the situation/activities undertaken (provide examples)

use touch and nonverbal communication appropriately

seek and implement advice from the supervisor for communication difficulties concerning the older person and colleagues.

Element 2 – Follow routine instructions


carry out workplace instructions within the agreed timeframes

seek clarification for work instructions when required

refer difficulties for carrying out work instructions to the supervisor or the appropriate person.

Element 3 – Complete reports as required


a workplace document that you have completed.


complete reports to the standard required

complete reports within the expected timeframes

complete reports clearly and accurately.






CHCINF8B Comply with information requirements of the aged care and community care sectorsElement 1 – Maintain accurate records


written reports or workplace forms you have completed.


understand the purpose of health/service records

complete workplace reports and older persons' records that are clear, concise and factual, and maintain confidentiality which adheres to the organisational requirements

use health terminology and common abbreviations.

Element 2 – Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities


a completed assessment tool in which you have contributed information about the older person, eg a pain observation chart

a document you have contributed to which describes the older person's preferences.


assist in completing assessment tools and collecting data

participate in case conferences

incorporate the person's preferences when contributing to the development of the service delivery plan/care plan

understand the funding tools used in the organisation (basic understanding only)

report changes in the person's needs, abilities and circumstances

contribute information when the service plan is reviewed

provide feedback to the supervisor about the effectiveness of strategies on the service delivery plan

notify supervisor if the older person refuses to participate in activities outlined on the service delivery plan.



Element 3 – Comply with administration protocols of the organisation


a completed incident form (filled out according to organisational procedures).


complete workplace forms and documents in accordance with organisational timeframes, protocols and procedures

maintain and store organisational information in accordance with organisational protocols and procedures

select and use equipment appropriate to the task, and within the organisational procedures and manufacturer's instructions

deal with issues and problems with equipment according to organisational protocol

respond to inquiries and requests promptly according to organisational procedures.

Element 4 – Work within a legal and ethical framework to meet duty of care requirements


documents relating to the rights of the older person

a copy of your organisation's policy and procedure for managing a complaint.


work within the legislation and common law relevant to aged care

recognise ethical dilemmas in the workplace and discuss them with the appropriate people

recognise and report unethical conduct to the appropriate people

use organisational procedures to recognise and respond when the older person's rights are not being protected

follow organisational protocols and procedures when managing a complaint

recognise signs of financial, physical or emotional abuse of the older person and report this to the appropriate person

support the role and responsibilities of the legal guardian.



CHCOHS302A Participate in safety procedures for direct care workElement 1 – Identify manual handling hazards, assess related risk and follow risk minimisation procedures


the types of OHS training you have undertaken, or workshops you have attended.


follow OHS policy and procedure at all times

use organisational documents, eg risk assessment matrix to identify risk

report risks to supervisor/OHS representative

request assistance of other staff if necessary.

Element 2 – Identify sources of risks to personal safety, assess the level of risk and follow risk minimisation procedures




follow hazard management policies and procedures

report hazards and follow-ups

participate in client assessment and care plan development

reduce manual handling.



Element 3 – Identify sources of infection and apply industry accepted practice to minimise risk of infection to themselves, clients and others




follow standard procedures

wear appropriate personal protective equipment

report breaches of infection control procedures according to organisational requirements.

Element 4 – Identify other hazards and assess risk


the types of OHS training you have undertaken, or workshops you have attended

a hazard identification form you have completed

a risk assessment matrix you have completed.


identify hazards in the workplace

assess risks in the workplace.

Element 5 – Follow procedures and strategies for risk control


the types of OHS training you have undertaken, or workshops you have attended

hazard report forms you have completed.


identify and manage risks and hazards in your workplace.



Element 6 – Contribute to OHS in the workplace


describe employee’s rights and employer’s obligations regarding consultation on OHS matters

discuss OHS issues with appropriate people in accordance with workplace procedures and relevant OHS legislative requirements

contribute to, or participate in, OHS management in the workplace

provide feedback on hazards in work area

describe employee’s rights and employer’s obligations regarding consultation on OHS matters

raise task and/or job specific OHS issues with appropriate people in accordance with workplace procedures and relevant OHS legislative requirements

provide support in implementing procedures to control risks in accordance with organisational procedures.






CHCORG3B Participate in the work environmentElement 1 – Contribute to the effective operation of the work group


identify and work within your job role and responsibilities

obtain assistance and direction as required to complete work activities

work as an effective team member

complete work activities to the required standard

work in a positive and courteous manner

identify resources for work activities and deal with shortages according to protocols

keep the work area tidy, organised and safe.

Element 2 – Review and develop own work performance


evidence of training you have undertaken, eg certificates of attendance.


monitor your own work performance for job quality and customer service

report to the supervisor on those occasions where you are unable to meet work requirements

communicate your additional needs for improving work performance to your supervisor

report your training needs to the supervisor

attend the compulsory training schedule

undertake opportunities to support and supervise other staff where appropriate.



Element 3 – Work cooperatively with others


use a problem-solving approach when required to ensure work is completed within organisational policies and procedures

respect individual differences of people

demonstrate an understanding and value of cultural diversity

identify and respect the role and responsibility of other staff

display cooperative behaviour towards others

share information with others to complete set activities

report conflicts in the workplace to a supervisor.

Element 4 – Contribute to the development of policies, practices and structures of an organisation


minutes of meetings you have attended, where you have put forward a suggestion.


report any concerns regarding administrative policies, practices or procedures to your supervisor

report any concerns regarding your responsibilities to your supervisor

provide your supervisor with ideas, information and suggestions when requested

participate in staff meetings and committees as required.



CHCHC301B Work effectively in a home and community care environmentElement 1 – Operate within a home care environment and community setting


a sample of a relevant workplace document you have completed.


identify and clarify your role and responsibilities with the manager

use appropriate interpersonal skills to establish a positive relationship with the older person

report immediately any concerns or changes in the older person's circumstances according to organisational policy and procedure

complete and submit documentation related to service delivery and travel according to organisational policy and procedure.

Element 2 – Work ethically


read, understand and clarify as required any relevant organisational policies, procedures, awards, standards and legislation

refer any breaches or non-adherence to standard procedures to the appropriate person in the workplace

maintain confidentiality for the older person within the organisation's policies and procedures

show respect during all work practices for the rights and responsibilities of others

adhere to work practices which demonstrate knowledge of the employer’s and employee’s rights and responsibilities

recognise cultural and individual difference in the workplace and adjust practices accordingly

work in a manner which reflects an understanding of duty of care, legal responsibilities, and organisational goals and objectives.



Element 3 – Demonstrate the importance of hygiene and infection control in a home care setting and community setting


maintain personal hygiene and dress standards

wear personal protective equipment according to organisational requirements

dispose of infectious or hazardous material safely according to policies and procedures

take action or report as required (within own level of responsibility) actual or potential hazards in the workplace.

Element 4 – Comply with policy and programs


give an overview of policy and programs offered by HACC and DVA.

Element 5 – Comply with duty of care implementation in home care and community settings and worker roles


identify and address any issues related to duty of care

comply with the role and responsibilities of a care worker

work effectively with other members of the care team

work effectively with people who assess and manage the care needs of older people.

Element 6 – Address cultural and religious issues when working in home and community settings


accept cultural diversity in regards to difference in preferences for food, cleaning and personal care

accept cultural diversity

accept religious diversity.



CHCDIS1B Orientation to disability workElement 1 – Demonstrate commitment to quality services for people with disabilities


workplace documents which describe the rights of a person with a disability to participate in or decline care and services.


work with an understanding of key issues facing people with disabilities and their carers

work reflecting the policies, regulations and legal requirements of the sector

demonstrate a commitment to access and equity principles

follow organisational procedures for the person's participation

take into consideration personal values and attitudes regarding disability when planning and implementing work activities

access information routinely in the workplace to respond to a person's needs.

Element 2 – Support rights, interests and needs of people with disabilities


support and encourage people with disabilities to exercise their rights and independence

acknowledge different people's requirements

comply with legal responsibilities and duty of care.

Element 3 – Respond to situations of risk or potential risk to people with disabilities


respond to situations of risk and report these to appropriate people

report uncharacteristic or inappropriate behaviour

report situations of risk which may have adverse effects on the health of people with disabilities.






CHCAD1C Advocate for clientsElement 1 – Assist clients to identify their rights and represent their own needs


assist the client to identify their own needs and rights and to determine if their rights are being infringed or are not being met

assess the client’s ability to advocate for themselves.

Element 2 – Advocate on behalf of clients on request


observe confidentiality.

Element 3 – Advocate for clients


consult with the appropriate person/people in order to address issues to do with an older person’s rights

identify situations of potential conflict of interest

represent the person’s point of view clearly

initiate and implement strategies for addressing client needs in consultation with the appropriate people.






CHCCS303A Provide physical assistance with medicationElement 1 – Prepare for medication distribution and administration


identify organisation’s guidelines and protocols relating to the administration of medication, including practice boundaries

check with supervisor that all dose administration aids are complete, ready for distribution and up-to-date

check with supervisor for authority to proceed

implement personal hygiene procedures according to organisational policy and procedure to ensure cross infection is minimised

identify and implement duty of care procedures.

Element 2 – Identify and prepare the resident/client for administration of medicine


identify resident/client, including those who self-administer, according to organisational procedures

check medication according to organisational procedures

explain administration procedure to resident/client

observe the resident/client before giving medication to check for any physical or behavioural changes.



Element 3 – Administer and/or assist with prescribed medication administration following prescription


prepare and give medicines to client/resident according to the specific requirements of the form of the medication and in strict accordance with defined legislation and organisational procedures and according to prescriber’s written instructions

check to ensure right medication is given at the right time, to the right person, in the right amount, via the right route

assist resident/client to take medicines as required and according to documented procedures

supervise and observe resident/client taking medication, and confirm ingestion or completion

record all required details of medication administration and other details according to the legislation and organisational procedures

observe resident/client medication effects and report to a supervisor or health professional

collect used equipment and rubbish, and place in appropriate receptacle.

Element 4 – Comply with the organisation’s procedures for handling the range of issues/contingencies which may arise


report resident/client’s refusal to take medication or incomplete ingestion

identify and dispose of contaminated or out-of-date medicine

identify and report changes in resident/client’s condition

observe and report any inconsistencies

document and address all inconsistencies.



Element 5 – Complete medication distribution and administration


manage trolley and/or used medicine containers in accordance with industry and the organisation’s infection control guidelines

follow procedures for the replenishment of dose administration aids and supplies

store medication charts securely according to organisational procedures to ensure safety, security and confidentiality

apply workplace drug storage procedures to ensure compliance with legislation, maximise security and prevent deterioration of drugs.






CHCCS401A Facilitate cooperative behaviourElement 1 – Monitor behaviour of the client


workplace documents or charts where you have observed, monitored, assessed or evaluated client behaviour.


use formal and informal methods to observe and monitor client behaviour

assess behaviour for potential conflict and use a range of preventative and defusing strategies

evaluate client behaviour and interactions in a fair, objective and consistent manner

decide upon action which is consistent with all available evidence and organisational practice/procedures

seek specialist advice and make referrals where required .

Element 2 – Use communication strategies to de-escalate conflict


conduct interactions with clients in a fair, just, humane and positive manner

adapt communication style and language to accommodate different cultural values and practices

identify potential causes of conflict and use a range of appropriate and effective defusing responses

use negotiation techniques to divert and minimise aggressive behaviour.



Element 3 – Respond to unacceptable behaviour


an incident report you have completed regarding a client’s unacceptable behaviour.


challenge unacceptable behaviour and outline options and opportunities to change

use techniques according to organisational procedure to ensure personal safety and safety of clients/colleagues

carry out intervention strategies according to an analysis of the situation and organisational policies and procedures

use the minimum level of physical force (if physical force has to be used) to ensure safety

report incidents in accordance with policy and procedures.



CHCCS405A Work effectively with culturally diverse clients and co-workersElement 1 – Apply an awareness of culture as a factor in all human behaviour


follow work practices which are culturally appropriate

follow work practices which create a culturally and psychologically safe environment for all persons

review or modify work practices in consultation with people from diverse cultural backgrounds.

Element 2 – Contribute to the development of relationships based on cultural diversity


a copy of your organisation's mission statement with the statements which relate to cultural sensitivity and inclusion highlighted.


demonstrate respect for cultural diversity through all communication with colleagues, older people and customers

use strategies to eliminate discrimination in dealings with older people and colleagues.

Element 3 – Communicate effectively with culturally diverse persons


demonstrate respect for cultural diversity in all communication with older people, families, staff, customers and others

use communication constructively to develop and maintain effective relationships, trust and confidence

communicate in the most effective way possible where language barriers exist

seek assistance from interpreters or others as required.



Element 4 – Resolve cross-cultural misunderstandings


brochures and/or contact details of individuals or organisations which could provide assistance when addressing cross-cultural differences.


identify cross-cultural issues that may cause conflict

consider cultural differences if/when issues do occur with people from a different culture

make the effort to sensitively resolve issues and consider cultural implications

seek assistance when required with the appropriate people to resolve cross-cultural issues.


CHC30102 Certificate III in Aged Care WorkSection 3 – Interview question bank and recording sheets

Section 3

Interview question bank

and

recording sheets






Interview question bank and recording sheetsNote to the assessorIt is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions.

Record of interview

Candidate’s name

Assessor’s name

How/where interview was conducted

Interview only At an RTO’s premises Name: _______________________________

Demonstration/theory assessment In the workplace Name: _______________________________



CHCAC1C Provide support to an older personThe assessor is to select questions as required.

Did the candidate satisfactorily answer the following questions? Yes No

Q1 How has the physical condition of one of your clients affected their psychological and emotional wellbeing? What happened? How did you deal with this client to help them adjust?

Q2 Discuss how you establish positive trusting relationships with your clients.

Q3 Describe a situation when you supported an older person to meet their social and recreational needs, as well as their spiritual, cultural, emotional and sexual needs.

Q4 What do you feel are some of the risks facing older people? Discuss how you responded to such situations of risk within your work role.

Q5 Discuss strategies you have developed, or implemented from a care plan, for an older person to assist them in adopting healthy lifestyle practices.

Q6 Describe how you introduce yourself to an older person, and how you establish a trusting relationship.

Q7 Give an account of the procedure you follow when an older person makes a request to participate in an activity.

Q8 Describe how you enable the older person to 'have a say' about the way services are provided, where appropriate.

Q9 Talk about an occasion where an older person displayed behaviour which was unusual for them, and how you responded to this.




The candidate’s underpinning knowledge is: competent not yet competent

Assessor’s signature Date

Candidate’s signature

Comments(Aspects of these questions may also relate to elements from CHCAC6C, CHCCOM2B, CHCOHS302A, CHCAC17A and CHCCS405A.)







Record of interview

Candidate’s name

Assessor’s name






CHCAC2C Provide personal careThe assessor is to select questions as required.


Q1 How do you feel ageing impacts on the needs of older people, eg their personal care needs, their physical, emotional and social needs? How you have communicated these needs and the changing nature of these needs to relevant people?

Q2 Can you give an example of a situation where you have identified that a client’s needs have changed, and you have reported this change to the relevant person in your organisation?

Q3 Give an example of how you have identified and responded to situations of risk to an older person.

Q4 In your workplace consider an older person with incontinence. Describe how you could assist this person to maintain their continence.

Q5 How do you assist the older person to recognise the impact incontinence can have on their daily activities?

Q6 What are the risks or potential risks for the older person with incontinence? How do you communicate these to them?

Q7 Describe healthy lifestyle practices the older person with incontinence can adopt.

Q8 Ageing impacts on people in different ways, eg older people are at higher risk of falling. Consider an older person you care for and describe how you have communicated such risks to them.

Q9 Discuss the equipment and aids you have used with older people, eg walking aids.

Q10 Describe how you would deliver personal care in a way which supports an older person's preferences.







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCHC302B Provide personal care in a home and community environmentThe assessor is to select questions as required.


Q1 Talk through a personal care task you undertake with a client, eg showering.

Q2 Discuss how the ageing process affects your clients, and the way you carry out personal care tasks with them. Are there any OHS issues you may need to consider?

Q3 Describe how you can reduce the possibility of infection for yourself and the older person when you assist with shaving.

Q4 Describe how you comply with your organisation's infection control guidelines when assisting an older person to use the toilet.

Q5 Describe what action you would take in the following scenario.

You have been asked by an older person to visit less often to assist with personal care. They explain that because their arthritis is worsening, they find a daily shower too difficult.

Q6 How would you ensure privacy for a person during personal care?

Q7 Can you describe some equipment and aids you might use in the delivery of personal care? How might they minimise risks to your clients?

Q8 Give an example of how you acknowledge a client’s abilities and preferences when delivering services.

Q9 Talk about the manual handling policy in your workplace. Describe transferring an older person with reference to this manual handling code of practice.



CHCHC302B Provide personal care in a home and community environment




Comments







Record of interview

Candidate’s name

Assessor’s name






CHCAC3C Orientation to aged care workThe assessor is to select questions as required.


Q1 What is your understanding of the structure of the aged care industry? What things do you consider affect service delivery? What about aspects such as economics, politics, ageing, demographics and society’s expectations?

Q2 Give an example of how you have encouraged a client and/or their carer to make informed choices about services.

Q3 Discuss how you would support and assist a client or their advocate if they wished to lodge a complaint. Q4 Discuss your understanding of the term ‘positive ageing’. Give an example of when you have encountered

ageism or stereotyping in relation to an older person.

Q5 Discuss how your work practices support the rights and interests of older people. Q6 How do you think older people's expectation of care and services affects the aged care industry? Q7 Consider two older people you provide care or services to, and who experience ageing differently. Describe

how you relate to them individually.

Q8 Give an example when you have assisted an older person to 'have a say' about their care or the services they receive.

Q9 Describe how you may have responded in an instance where an older person's rights were violated. Q10 Give an example where you have provided information to an older person and/or their advocate about the

process to be followed when lodging a complaint.

Q11 Describe how your own personal values and attitudes could impact on the older people for whom you care. Q12 Describe an ageist attitude you have become aware of. How have you responded to this?







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCAC6C Support the older person to meet their emotional and psychosocial needsThe assessor is to select questions as required.


Q1 Give an example of a situation when you have supported a client to maintain their lifestyle, interests, and social networks.

Q2 Discuss your understanding of grief and loss issues, and how they affect older people. Can you give an example of how you have worked to assist the older person to deal with these issues?

Q3 Discuss how you have supported an older person to retain their individuality. This could mean their cultural and spirituality needs, and their expressions of sexuality.




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCAC17A Support the older person to maintain their independenceThe assessor is to select questions as required.


Q1 Give an example of how you encouraged clients to identify their particular activities of daily living requirements. How did you help them to obtain and customise the services they needed?

Q2 How do you ensure the work you carry out is in accordance with your organisation’s policies and procedures? What do you do if your client is unable to carry out their activities of daily living?

Q3 Give an example of how you supported or assisted a client to live independently, safely and securely in their home.

Q4 Talk about an instance when you supported or assisted an older person to make changes around their home or garden which increased their independence or ability to participate in activities of daily living.

Q5 Describe some of the equipment and/or mobility aids you use in the course of your work which assists the older person to live independently and participate in activities of choice.




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCAC15A Provide care support which is responsive to the specific nature of dementiaThe assessor is to select questions as required.


Q1 Discuss what you know about dementia. For example, what dementia is, what some of the signs and symptoms are, and how common it is.

Q2 Think of a person you know who has dementia. Give an example of how dementia has affected this person’s ability to communicate.

Q3 Talk about how you adapt your communication style when working with people who have dementia. What have you found works well?

Q4 Describe the differences between validation, reality orientation and reminiscing? Give an example of an instance when you used one or more of these communication strategies.

Q5 Give an example of activities you have initiated with clients with dementia. How did these activities help to maintain their skills and promote their health and dignity? Discuss how you included family members, as a way of helping them to understand and develop their own care strategies.

Q6 Give an example of some changed or concerning behaviours which one of your clients with dementia has shown? Discuss what you think may have triggered this behaviour, and how you dealt with the situation.

Q7 Think about a time you encountered an older person with concerning behaviour. Talk about how you followed the procedure for responding to this behaviour.







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCCOM2B Communicate appropriately with clients and colleaguesThe assessor is to select questions as required.


Q1 Give examples of some verbal and nonverbal communication techniques you have used with clients who have communication difficulties. When might touch not be appropriate with an older person?

Q2 Talk about some of the instructions you are required to carry out in the course of your work. Describe the approximate amount of time you are allocated to complete the tasks, and how you report that the task has been completed.

Q3 How do you communicate with other members of staff? Give examples of the types of communication you use and for what purpose.

Q4 Talk through some handover notes or client records you have completed, and how they related to the client’s care plan.

Q5 How would you adapt your communication style to meet the needs of an older person with a hearing impairment?

Q6 Give examples of workplace activities you are required to complete within a timeframe.

Q7 What strategies do you use in the workplace to ensure that you work to schedule and keep on task? What you do if you are unable to complete the task within the allotted time?







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCINF8B Comply with information requirements of the aged care and community care sectorsThe assessor is to select questions as required.


Q1 Give an example of how you contributed to the development and implementation of a client’s care plan. Talk through the steps you took, and how you help maintain the care plan so it remains current.

Q2 Discuss your organisation’s procedure for handling client complaints, and mention any relevant laws or common laws associated with client complaints.

Q3 Give an example of a potential legal issue or an ethical dilemma you have experienced in the course of your work. How did you respond, in line with your organisation’s policies and procedures? (For example, who did you discuss it with, report it to?)

Q4 What is your understanding of the word 'confidentiality'? Give an example of how you have demonstrated confidentiality and respect for privacy in the workplace.

Q5 Describe your organisation's policy for the storage and use of health or service records.

Q6 Talk about an occasion when you provided feedback to your supervisor on a strategy outlined in a care plan which wasn't effective for the person, eg the person gained no relief from a hot pack applied to their area of discomfort.

Q7 Describe an instance when you notified the supervisor of the older person's refusal to participate in activities outlined in their care plan.

Q8 What guidelines would you give to a new carer regarding the best way to give accurate verbal reports to colleagues during handover?

Q9 Give an example of elder abuse. How might you recognise this? What is the process for reporting abuse?







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCOHS302A Participate in safety procedures for direct care workThe assessor is to select questions as required.


Q1 Outline your organisation’s policies and protocols regarding manual handling. Describe how you follow correct procedures, and how you identify and minimise potential manual handling risks.

Q2 How do you identify and assess any possible risks associated with moving a client? What you do in order to move the client safely?

Q3 Give examples of hazards in your workplace. How can they can be avoided or minimised?

Q4 Discuss the standard infection control procedures used in your workplace. Give an example of how they are monitored and controlled. (Relate to relevant legislation, codes of practice etc.)




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCORG3B Participate in the work environmentThe assessor is to select questions as required.


Q1 Describe the organisation you work for. Identify how your role contributes to the overall objectives of providing care and/or services to older people.

Q2 Talk about the key tasks within your job role. Describe what you would do if you were asked to do a task that was outside your job role and responsibility.

Q3 Provide an example where you didn't understand a task given to you, and describe the steps you took to understand the task and complete it effectively.

Q4 Describe your understanding of team work and discuss how you seek to work collaboratively with others in your workplace.

Q5 Talk about the types of legislation which apply to you and your workplace.

Q6 How do you try to improve your work performance? How do you assess whether you are performing your job well? For example, what training do you undertake and how do you identify your training needs?

Q7 Give examples of when you worked with other people in order to contribute to your organisation’s policies and practices. For example, describe when you participated in a staff meeting or talk about an occasion where you brought a workplace issue to your supervisor’s attention.

Q8 Can you describe an instance (or a scenario) when you needed to report to your supervisor that you were unable to complete a job?

Q9 Can you describe an instance when you requested additional support from your supervisor?

Q10 Provide examples where your work performance could be improved with further training.

Q11 Can you provide an example where you have (or could have) assisted in solving a workplace problem?




Q12 Provide an example of how you have worked cooperatively with others in your organisation to complete a task or meet an objective.

Q13 Describe what you would do if you had difficulty following a procedure in your workplace.

Q14 Provide an example where you had a concern about your work responsibilities and you let your supervisor know.

Q15 What suggestions have you given to your supervisor in your present workplace? How do you document suggestions?

Q16 Describe the role and responsibility of two team members in your organisation whose job is different from yours.



CHCORG3B Participate in the work environment




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCHC301B Work effectively in a home and community care environmentThe assessor is to select questions as required.


Q1 Talk about any relevant legislation applicable to your job role. Q2 Identify your role and responsibilities according to your job description. What would you do if you didn't

understand any part of your job description?

Q3 Discuss the written and verbal communication aspects of your job. Q4 Describe how you used appropriate interpersonal skills to create a positive relationship with the older

person.

Q5 What circumstances have you observed that have been of concern to you? What are the policies and procedures that guide the reporting of changes in the older person's circumstances?

Q6 Can you describe the reporting procedures and documentation requirements of your job role? Q7 Discuss how you ensure that confidentiality is maintained according to your organisational policies and

procedures. Give an example of a situation where confidentiality might be breached.

Q8 Provide an example of a breach, or possible breach in standard procedures at your workplace and state who you should report this to.

Q9 Identify your organisation's policy and procedure for maintaining confidentiality and privacy. Describe one way you would maintain confidentiality for an older person.

Q10 Describe the older person's rights and responsibilities. How do you respect the rights and responsibilities of others?

Q11 Give examples of the employee’s and employer’s rights and responsibilities. Q12 Describe how you have or could have accommodated care for a person of a different culture, eg providing

an activity which is culturally familiar.




Q13 Provide an example of how you work within organisational goals and objectives. Q14 Describe how your personal hygiene and dress standards could help to control infection in the workplace. Q15 Provide examples in your workplace for the use of personal protective equipment and when you have, or

could have worn it.

Q16 Describe the procedure for handling soiled linen. Q17 Describe hazards you have encountered or could encounter in the workplace. How do you address these

and with whom?

Q18 Describe two community programs and their objectives, eg carer respite services. Q19 Talk about specific programs such as HACC and DVA. Q20 How would you access information to assist you to gain an overview of policies related to community care

services?

Q21 Provide an example of how you exercise duty of care for one of the people you support. Q22 Describe the key elements of your role and of another worker in your organisation with a different role from

you.

Q23 Describe the role of the members of the assessment and care management team. How does their role differ from yours?

Q24 Give an example of when you encountered different preferences for diet, cleaning or personal care between cultures, and how you responded.

Q25 What is the cultural diversity amongst the people you support in the home or community setting? Give an example where you support a person from a different culture from yours to remain connected with their culture.

Q26 Describe the religious diversity amongst the people you support in the home or community setting. Describe how you support a person who has different religious beliefs from yours to remain connected with their faith.







Comments

Interview bank and recording sheets



Note to the assessorIt is not mandatory for you to ask the candidate all the questions in this question bank. The candidate may have provided sufficient information to demonstrate competence based on their self-assessment and documentary evidence. You will need to use your professional judgement as to which questions you focus on at this stage of the assessment. You may choose to discuss a work task topic rather than ask a series of direct questions.

Record of interview

Candidate’s name

Assessor’s name






CHCDIS1B Orientation to disability workThe assessor is to select questions as required.


Q1 What do you understand by the term ‘quality services’ for people with disabilities? Can you explain what you do to deliver quality services?

Q2 Discuss some of the issues that people with disabilities might face.

Q3 Can you explain what you do to support the rights, interests and needs of people with disabilities?

Q4 Give an example of when you have supported a client to achieve access and equity.

Q5 Can you give an example of when and how you responded to situations of risk or potential risk to people with a disability?

Q6 Describe three key issues facing people with disabilities and their carers, and explain how you have seen these issues impact on your workplace and/or duties as a carer.

Q7 Name at least three legal requirements you must meet in the area of your work.

Q8 Describe how you provided care or services accommodating diversity of culture, eg catering for a person who had definite food preferences and dislikes.

Q9 Describe your own values and attitudes regarding disability, and how these may affect your work practices.

Q10 What workplace documents would you refer to if a person with disabilities asked you to take them on an outing in your car, outside the usual contact you have with them?

Q11 Describe how you support the rights of people with disabilities, and promote their independence.

Q12 How do you acknowledge individual requirements, eg the way in which household tasks are carried out?




Q13 Describe your understanding of duty of care and how you uphold this for a person with a disability in your work environment.

Q14 Considering your own experiences working with people who have disabilities, describe a situation of risk you encountered and explain your response to this. What action/s did you take, and what was the result?

Q15 Describe how you followed organisational procedures when faced with a person with a disability who behaved in an unusual way.

Q16 Describe the process in your workplace for reporting situations of risk which may have an adverse effect on the health of the person with disability.







Comments




Record of interview

Candidate’s name

Assessor’s name






CHCAD1C Advocate for clientsThe assessor is to select questions as required.


Q1 Can you describe what advocacy is? How do you apply it in your job role?

Q2 Give an example of a situation where you advocated for a client. Discuss how you assisted the client to identify their rights.

Q3 Describe an occasion when you assisted a client to identify that their rights were not being upheld. Indicate which rights were not being met, and relate it to your organisation’s policies regarding client rights.

Q4 Give an example of a time when you demonstrated the skills of mediation and negotiation when advocating for clients.

Q5 What are the important factors to consider when advocating for clients?

Q6 Describe an occasion where you provided a client with relevant information about available options, or assisted them to make contact with relevant people and agencies.

Q7 Talk about a time when you consulted with other people in order to work out strategies to uphold an older person’s rights.







Comments







Record of interview

Candidate’s name

Assessor’s name






CHCCS303A Provide physical assistance with medicationThe assessor is to select questions as required.


Q1 Talk about your organisation’s policies and procedures regarding assisting a client to take medication. Describe your role in this procedure, and what you would do if you were asked to perform a task that was clearly not in your job description.

Q2 Talk through the process of assisting a client with medication, including any safety checks and documentation.

Q3 How do you prevent infection being spread between clients? How do you ensure that the risk of infection is minimised?




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCCS401A Facilitate cooperative behaviourThe assessor is to select questions as required.


Q1 Discuss your organisation’s policies, guidelines and procedures regarding client behaviour, conflict and critical incidents.

Q2 Give an example of a situation where you facilitated cooperative behaviour between clients. How did you consider aspects such as safety and security, and duty of care? Discuss any referrals or professional support you offered the clients, and how you recorded or reported the incident.

Q3 How might you identify the causes of aggressive or violent behaviour? What conflict management strategies, communication and negotiation skills might you use?




Comments




Record of interview

Candidate’s name

Assessor’s name






CHCCS405A Work effectively with culturally diverse clients and co-workersThe assessor is to select questions as required.


Q1 How would you describe ‘culture’? How do your own culture and beliefs affect your behaviour?

Q2 Talk about a situation where you were challenged by cultural issues in your workplace.

Q3 Identify the resources available to you for information about communication differences between cultures. Q4 Describe how you can use words, body language and voice to develop and maintain an effective relationship

with an older person from a culture different from your own.

Q5 Describe how you communicated (or could communicate) effectively with an older non-English-speaking person for whom you provide care or services.

Q6 Describe several issues related to using informal interpreters for the older non-English-speaking person. An example of an informal interpreter is a person who speaks the same language as the older person and may be employed in the organisation in a different role, perhaps administration, hospitality or maintenance.

Q7 Identify issues that may cause conflict in the workplace with persons from different cultures, eg gender preferences. To whom would you report a conflict issue of this nature?

Q8 Give an example of a cultural conflict in your workplace. What steps did you take to resolve it? Q9 Describe a scenario from your workplace (or imagine a possible situation) which reflects misunderstanding

with a person related to cultural difference. Explain how you would deal with this situation.

Q10 Consider the following scenario, and describe how you could sensitively resolve the issues.

You are caring or providing services for an Aboriginal woman in a low care facility. The lady has frequent visits from her family during lunchtime. With these family groups, there often are a large number of people and the other residents have become irritated with the noise and increased activity during their lunchtime.







Comments





CHC30102 Certificate III in Aged Care WorkSection 4 – Practical tasks and observation recording sheets

Section 4

Practical tasks and

observation recording sheets






Task 1 – Assist with personal care (in residential or community setting)

Unit of Competency Element of Competency

CHCAC1C Provide support to an older person2. Establish and maintain appropriate relationships with older people.

4. Respond to situations of risk to the older person within work role and responsibilities.


1. Demonstrate an understanding of the changes associated with ageing.

2. Recognise and report changes in an older person’s personal care needs.

3. Support or assist the older person to meet their personal care needs.

CHCAC3C Orientation to aged care work 2. Demonstrate a commitment to the philosophy of positive ageing.


2. Support the older person to meet their emotional and psychological needs.

3. Recognise and accommodate the older person’s cultural and spiritual preferences.


1. Use communication strategies which take account of the progressive and variable nature of dementia.

3. Develop and implement strategies which minimise the impact of challenging behaviours.


1. Exercise effective communication techniques.

2. Follow routine instructions.

3. Complete reports as required.

CHCINF8B Comply with information requirements 1. Maintain accurate records.




of the aged care and community care sectors2. Contribute information to the development and implementation of the service

delivery plan in accordance with role and responsibilities.

3. Comply with the administration protocols of the organisation.


1. Identify manual handling hazards, assess related risk and follow risk minimisation procedures.

2. Identify sources of risks to personal safety, assess the level of risk and follow risk minimisation procedures.

3. Identify sources of infection and apply industry accepted practice to minimise risk of infection to themselves, clients and others.

5. Follow procedures and strategies for risk control.

6. Contribute to OHS in the workplace.

CHCORG3B Participate in the work environment 1. Contribute to the effective operation of the work group.

CHCDIS1B Orientation to disability work 3. Respond to situations of risk or potential risk to people with disabilities.


2. Contribute to the development of relationships based on cultural diversity.

3. Communicate effectively with culturally diverse persons.




CHCHC302B Provide personal care in a home and community environment

1. Demonstrate an understanding of personal care.

2. Recognise and report changes in an older person’s health and/or personal care needs.

3. Support or assist the older person to meet their personal care needs.

4. Demonstrate understanding of lifting/moving methods, and aids and equipment.


2. Work ethically.

3. Demonstrate the importance of hygiene and infection control in a home care setting and community setting.

5. Comply with duty of care implementation in home care and community settings and worker roles.

6. Address cultural and religious issues when working in home and community settings.

CHCCS401A Facilitate cooperative behaviour 2. Use communication strategies to de-escalate conflict.


1. Support the older person with their instrumental activities of living.

2. Recognise and report changes in an older person’s ability to undertake instrumental activities of living.

3. Support the older person to maintain an environment that maximises independence, safety and security.






Task 2 – Assist with medication



1. Prepare for medication distribution and administration.

2. Identify and prepare the resident/client for administration of medicine.

3. Administer and/or assist with prescribed medication administration following prescription.

4. Comply with the organisation’s procedures for handling the range of issues/contingencies which may arise.

5. Complete medication distribution and administration.

CHCAC2C Provide personal care 3. Support or assist the older person to meet their personal care needs.






3. Complete records as required.





1. Maintain accurate records.

2. Contribute information to the development and implementation of the service delivery plan in accordance with role and responsibilities.

3. Comply with administration protocols of the organisation.

4. Work within a legal and ethical framework to meet duty of care requirements.



4. Identify other hazards and assess risk.



CHCORG3B Participate in the work environment 1. Contribute to the effective operation of the work group.

CHCDIS1B Orientation to disability work 3. Respond to situations of risk or potential risk to people with disabilities.


1. Apply an awareness of culture as a factor in all human behaviour.



4. Resolve cross-cultural misunderstandings.





1. Operate within a home care environment and community setting.

2. Work ethically.


5. Comply with duty of care implementation in home and community settings and worker roles.


CHCCS401A Facilitate cooperative behaviour 2. Use communication strategies to de-escalate conflict.

CHCAC17A Support the older person to maintain their independence 1. Support the older person with their instrumental activities of living.






Task 3 – Complete workplace documentation




CHCHC301B Work effectively in a home and community care environment 4. Comply with policy and programs.










CHCOHS302A Participate in safety procedures for direct care work 6. Contribute to OHS in the workplace.






Task 4 – Assist with IADLs, eg shopping, banking



1. Demonstrate an understanding of the physical and psychosocial aspects of ageing.

2. Establish and maintain appropriate relationships with older people.

3. Assist the older person to identify and meet their needs.


CHCAC2C Provide personal care 1. Demonstrate an understanding of the changes associated with ageing.


1. Support the older person to remain engaged with their social network and the wider community.














CHCOHS302A Participate in safety procedures for direct care work 6. Contribute to OHS in the workplace.



2. Provide appropriate activities to maintain client’s dignity, skills and health at an optimum level.






1. Operate within a home care environment and community setting.

2. Work ethically.


4. Comply with policy and programs.

5. Comply with duty of care implementation in home care and community settings and worker roles.





3. Support the older person to maintain an environment that maximises independence, safety and security.






Task 5 – Assist with group activities/outings



1. Demonstrate an understanding of the physical and psychosocial aspects of ageing.

2. Establish and maintain appropriate relationships with older people.

3. Assist the older person to identify and meet their needs.


CHCAC3C Orientation to aged care work 2. Demonstrate a commitment to the philosophy of positive ageing.


1. Support the older person remain engaged with their social network and the wider community.




2. Provide appropriate activities to maintain client’s dignity, skills and health at an optimum level.










1. Identify manual handling hazards, assess related risk and follow risk minimisation procedures.

2. Identify sources of risks to personal safety, assess the level of risk and follow risk minimisation procedures.


4. Identify other hazards and assess risk.




1. Demonstrate commitment to quality services for people with disabilities.

2. Support rights, interests and needs of people with disabilities.

3. Respond to situations of risk or potential risk to people with disabilities.





1. Apply an awareness of culture as a factor in all human behaviour.



4. Resolve cross-cultural misunderstandings.


1. Monitor behaviour of the client.

2. Use communication strategies to de-escalate conflict.

3. Respond to unacceptable behaviour.













CHC30102 Certificate III in Aged Care WorkSection 5 – Third party reports and supporting evidence

Section 5

Third party reportsand

supporting evidence






CHCAC1C Provide support to an older personCandidate’s name

Third party evidence provided by

Relationship to candidate

Evidence collected Interview at the workplace Interview on the telephone

Interview conducted by

InstructionsAs part of the assessment for the unit of competency listed above, evidence is sought to support a judgement about the candidate’s competence. A letter of support from the organisation validating a range of tasks that the candidate has successfully completed would be useful in identifying competency.

Does the candidate consistently: Yes No

treat older people with respect, taking into account their wishes, preferences and choices while helping them to identify their own needs and circumstances?

demonstrate basic understanding of the impact of the ageing process on clients’ ability to meet their emotional and psychological needs?

recognise and accommodate clients’ interests, life activities and individual differences when negotiating and delivering services?

take into account physical, emotional and psychological changes associated with ageing when delivering services to clients, and assist them to recognise these?

discuss service requirements with clients and explain limitations where necessary?

provide information to older clients about community, cultural and spiritual networks and activities available to them?

maintain client respect, privacy and confidentiality at all times? Comments



Supervisor’s signature Date




CHCAC2C Provide personal careCandidate’s name







adhere to relevant policies and protocols of the organisation, and to relevant legislation?

show awareness of contemporary issues facing older people in the community?

respect the rights of older people and those working in the aged care sector?

employ strategies for supporting an older person and/or their advocate/s to exercise their rights?

employ strategies for managing complaints? uphold the principles of access and equity? maintain confidentiality and privacy? Does the candidate ensure: Yes No

ageist attitudes are recognised and managed? work practices minimise the effects of stereotypical attitudes on the

older person?

work reflects an understanding of the individuality of ageing? Comments







CHCHC302B Provide personal care in a home and community environmentCandidate’s name







physically demonstrate the ability to perform personal care tasks? demonstrate an understanding of the physical and psychosocial

aspects of ageing in supporting/assisting the older person to meet their personal care?

acknowledge the older person’s abilities and preferences when delivering services, and follow organisational policies, protocols and procedures?

employ strategies for minimising risks for older people and people with disabilities?

liaise and report appropriately to supervisor and/or health professionals?

Comments







CHCAC3C Orientation to aged care workCandidate’s name






Does the candidate consistently ensure all work reflects an understanding of:

Yes No

the key issues facing older people and their carers? current legislation? the client’s right to choice and selection of services? the impact of the ageing population on funding and service delivery

models?

the rights of older people and those working in the aged care sector? strategies for supporting older persons and/or their advocate/s to

exercise their rights?

Does the candidate ensure: Yes No

ageist attitudes are recognised and managed? work practices minimise the effects of stereotypical attitudes on the

older person?

work reflects an understanding of the individuality of ageing? Comments







CHCAC6C Support the older person to meet their emotional and psychosocial needsCandidate’s name






Does the candidate consistently demonstrate: Yes No

an understanding of the importance of the older person maintaining contact with social and community networks?

an understanding of the changing emotional and psychological needs of the older person?

an ability to recognise and accommodate the older person’s cultural and spiritual preferences in work practice?

an understanding of the impact of loss and grief on the older person? an ability to recognise and accommodate the individual’s expressions

of identity and sexuality?



Comments





CHCAC17A Support the older person to maintain their independenceCandidate’s name







adhere to their own work role and responsibilities? follow organisational policies, protocols and procedures? monitor an older person’s ability to undertake instrumental activities of

living and provide support/assistance in accordance with service delivery plans?

accommodate the older person’s established routines and customs and their right to direct service delivery processes?

apply the principles and practices of confidentiality and privacy? demonstrate an understanding of the importance of community

engagement and the ability to undertake instrumental activities of living for older people?

employ strategies for supporting/assisting an older person to undertake instrumental activities of living independently?

utilise services and aids available to support independence with instrumental activities of living?

demonstrate an awareness of the safety and security risks associated with ageing?

employ strategies for minimising hazards in the older person’s environments?

Comments







CHCAC15A Provide care support which is responsive to the specific nature of dementiaCandidate’s name







use a range of strategies routinely to minimise client distraction such as eye contact, constant reminders (where appropriate) touching and direct statements?

gain cooperation and provide reassurance to clients by routinely using reality orientation?

use a range of validation strategies to relieve distress and agitation in clients?

design activities which aim to maintain independence, and use familiar and existing skills and activities?

provide activities appropriate to the age and culture of the clients? maximise the possibility of individual success? ensure the safety and comfort of the client? use families as a resource to assist in developing appropriate activities

by accessing information about client reminiscences and routines?

observe and document behaviours to determine possible triggers? implement best practice strategies to minimise the impact of

behaviours?




regularly review strategies to ensure maximum effectiveness? use communication strategies which take account of the progressive

and variable nature of dementia?

Comments





CHCCOM2B Communicate appropriately with clients and colleaguesCandidate’s name







contribute to the flow of relevant work information and ideas? contribute to the maintenance and improvement of workplace

communication?

demonstrate the ability to deal with work issues, problems and conflicts?

support others in the workplace? work well within the team environment and participate in group

processes?

carry out tasks in a safe and timely manner? ask appropriate questions? demonstrate respect for individual and cultural diversity? use appropriate nonverbal behaviour/communication? meet timeframes and achieve goals? work within their job role? network with others?




report in a clear, well-written format? follow instructions? report concerns to the appropriate person? Comments





CHCINF8B Comply with information requirements of the aged care and community care sectorsCandidate’s name







maintain accurate client records and workplace documents? provide accurate verbal reports to health professionals? demonstrate ability to contribute to and implement the client’s service

delivery plan within role and responsibility?

work within a legal and ethical framework? demonstrate ability to use various office equipment, ie computer,

photocopier and email?

follow organisational protocols and legislative requirements? maintain client confidentiality and preserve client rights at all times? Comments







CHCOHS302A Participate in safety procedures for direct care workCandidate’s name







apply correct procedures around infection control? use safe manual handling techniques? use and store equipment safely? identify and manage risks and hazards? report incidents and suggest future improvements to safety? understand and follow workplace OHS legislation including fire and

evacuation procedures?



Comments





CHCORG3B Participate in the work environmentCandidate’s name







demonstrate an understanding of their own roles and responsibilities in the workplace?

show effective time management skills? participate in workplace meetings and training opportunities? contribute towards improvement in the workplace? work cooperatively as part of the health care team? review and develop their own work performance?



Comments





CHCDIS1B Orientation to disability workCandidate’s name







provide holistic and client-centred care? provide choice and decision-making opportunities? empower people with disabilities? work with networks to support client needs? support clients to achieve access and equity? address client requirements? use a variety of service models to support clients? address health and safety issues? address legal responsibilities and duty of care? consult with clients to ensure their requirements are acknowledged

and met?

ensure client privacy and confidentiality? Comments







CHCAD1C Advocate for clientsCandidate’s name







assist the client to identify their own needs and rights and to determine if their rights are being infringed or are not being met?

assess the client’s ability to advocate for self? provide the client with relevant information about available options,

and assist in making contact with relevant people and agencies?

initiate, negotiate and implement relevant strategies for addressing client needs?

on request from client, identify and contact appropriate individuals or agencies?

represent the client’s point of view clearly? observe confidentiality? discuss progress and outcomes with the client and take further action

as necessary?

raise issues with the most appropriate person/s? initiate and implement strategies for addressing client needs in

consultation with appropriate personnel?

identify and address potential conflict of interest? Comments







CHCCS303A Provide physical assistance with medicationCandidate’s name







follow medication instructions? manage and report contingencies as they arise? apply standard and additional precautions in infection control? correctly complete documentation related to medication administered? correctly read administration requirements for medicines? use dose administration aids? observe, report and record discrepancies in medicines, instructions

and/or resident/client?

report any obvious changes in client's condition before, during and after self-medication to a supervisor and/or health professional so remedial action can be taken?

negotiate the physical assistance that can be provided? effectively and appropriately distribute medicines in a timely,

appropriate and effective way to clients/residents with differing needs?

demonstrate effective communication and documentation skills? Comments







CHCCS401A Facilitate cooperative behaviourCandidate’s name







demonstrate knowledge of the applications of organisational policies and procedures related to conflict and critical incidents?

check the accuracy of information from different sources? identify the causes of aggression/violence? use of a range of conflict management strategies? apply communication and negotiation skills under pressure? report internal and external procedures and practice? engage relevant support and referral services? use appropriate strategies when responding to human behaviour

relating to violence, aggression and suicide?

demonstrate an understanding of the cultural practices and customs of the client population, and their impact on behaviour?

Comments







CHCCS405A Work effectively with culturally diverse clients and co-workersCandidate’s name







demonstrate respect and inclusiveness of cultural differences in all work practices?

effectively communicate with culturally diverse persons? use effective strategies to eliminate discrimination and bias in the

workplace?

respectfully and sensitively respond to cultural beliefs and practices that may cause harm?

form effective workplace relationships with co-workers and colleagues of diverse backgrounds and culture?

participate in identifying and implementing culturally safe work practices?

employ basic conflict resolution and negotiation skills? Comments






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