Canadian Association of Movers - The Bi-Annual Magazine and … · 2017-02-18 · conseil...

MOVERSpring/Summer 2004

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C A N A D I A NC A N A D I A N

The Bi-Annual Magazine and Directory of the Canadian Association of Movers

MOVERINSIDE:

A Tale of Two Cities

2004Membership

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The Bi-Annual Magazine and Directory of the Canadian Association of Movers 3

The Bi-Annual Magazine and Directory of the Canadian Association of Movers/Revue semestrielle et annuaire de l’Association canadienne des déménageurs

Spring/Summer 2004 PUBLISHED MARCH 2004/CMO-B0104/9133

Printemps/Été 2004

C A N A D I A N

MOVERMOVERD É M É N A G E U R

CANADIENCANADIENHL

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TABLE OF CONTENTS/TABLE DES MATIÈRESChairman’s Message/Message du président du conseilBy/par Graham Acreman

President’s Message/Message du présidentBy/par John Levi

Mission Statement/Déclaration de mission

CAM’s Code of Ethics/Le code de l’ACD

Board of Directors/Le Conseil d’administration

Buyers’ Guide & Trade List/Guide des acheteurs et liste du secteur d’activité

FEATURESRaising the Bar for Movers and Consumers/Élever la barre pour les déménageurs et lesconsommateurs

A Tale of Two Cities — A Moving Story/Les leçons de Charles Dickens — La situation typiqueBy/par Ric Williams, President,Williams & Goffin Consulting Inc.

DIRECTORY/ANNUAIRECanadian Movers/Entreprises canadiennes de déménagement

International Movers/Entreprises internationales de déménagement

Suppliers/Fournisseurs

Van Lines & Associations/Lignes de transport et Associations

Go to the CAM website, at www.mover.net, to find all the latest association information, up-to-date member listings, and articles from past issues of The Canadian Mover.

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Published by/publié par :Naylor Publications Company(Canada)100 Sutherland AvenueWinnipeg, MB R2W 3C7Tel.: 1-800-665-2456Fax: 1-800-709-5551Website: www.naylor.com

Published for/publié pour :Canadian Association of Movers/L’Association canadienne desdéménageurs2085 Hurontario Street, Suite 525Mississauga, ON L5A 4G1Tel.: (905) 848-6579Toll Free: 1-866-860-0065Fax: (905) 848-8499E-mail: [email protected]: www.mover.net

©2004 Naylor Publications Company (Canada).All rights reserved. The contents of this publicationmay not be reproduced by any means, in whole or inpart, without the prior written consent of thepublisher.

©2004 Naylor Publications Company (Canada).Tous droits réservés. Le contenu de cette publicationne peut être reproduit, en tout ou en partie, dequelque façon que ce soit, sans la permission écritede l’éditeur.

Senior Managing Publisher/Éditeur en chef :David Long

Publisher/Éditeur :Martin Rissin

Editor/Rédactrice :Lilliane Fiola

Editorial Coordinators/Coordonnateurs éditoriaux :John Levi, Kim Biggar (CAM/ACD)

Sales Manager/Gérant des ventes :Steve Urias

Sales Representatives/Représentants des ventes :Derek Kuzina, Brenda EzinickiCraig Pats, Robert Bartmanovich,Wayne Jury

Design and Layout/Mise en page et illustration :Calvin Harding

Advertising Art/Publicité :Elaine Connell

CANADIAN PUBLICATIONS MAILAGREEMENT #40064978

Spring/Summer 2004 • The Canadian Mover4

Chairman’s Message/Message du président du conseil

In my message last fall in The CanadianMover, I wrote about the tangible value ofmembership in the Canadian Association

of Movers. Over the last six months, CAM,through its Board of Directors and staff, hasbeen focused on establishing the CertifiedCanadian Mover Program as a standard ofperformance for CAM members. I believethis program is a tool professional moverswill use to distinguish themselves from less-than-professional competition, and con-sumers will use to identify professionalmovers in order to get a high-qualitymove.

The Office of Consumer Affairs atIndustry Canada began this initiative inSeptember 2002, with the formation of acommittee of industry stakeholders. Thegoal of the committee was to generateguidelines for movers in their relation-ships with consumers, and a checklist forconsumers to help them select a profes-sional mover.

That goal was achieved in earlyMarch 2004, after much negotiationamong the parties involved and inputfrom CAM’s members. Industry Canadahas just published Good-Practice Guide-lines for Movers and Consumer Checklistfor Choosing a Moving Company. You’llfind copies of these documents in thisissue. Through its participation on thiscommittee, CAM has formed a workingpartnership with the Canadian Council ofBetter Business Bureaus to assist in arbi-trating disputes.

At the same time that these programswere being developed, CAM developedits Certified Canadian Mover Programbased on CAM’s Code of Ethics and theprinciples in the Guidelines and Check-list. These principles guide movers in:

• Communications with the consumer• Provision and use of estimates • Service delivery to the customer• Settlement of claims• Management of facilities

Dans le dernier numéro de Le déménageurcanadien, je disais que les avantages con-crets constituent une valeur pour les mem-

bres de l’Association canadienne desdéménageurs. Au cours des six derniers mois, leconseil d’administration et le personnel del’ACD ont concentré leurs efforts sur la mise surpied du Programme de certification des démé-nageurs canadiens qui établit des normes dequalité pour les membres de l’ACD. Je penseque le programme est un outil de choix pour lesdéménageurs professionnels qui veulent se dis-

tinguer des concurrents moins conscien-cieux et pour les consommateurs quicherchent le déménageur professionnel leplus susceptible de leur assurer un démé-nagement satisfaisant.

L’initiative de ce projet revient auBureau de la consommation d’IndustrieCanada qui, en septembre 2002, a forméun comité composé de représentants del’industrie. L’objectif du comité consistaità dégager des lignes directrices sur lesrelations des déménageurs avec les con-sommateurs et à établir une liste de vérifi-cation pour aider les consommateurs àchoisir un déménageur professionnel.

Après de nombreuses séances de négo-ciation entre les représentants de l’indus-trie et après consultation auprès desmembres de l’ACD, l’objectif a été atteintau début de mars 2004. Industrie Canadavient de publier les Lignes directrices surles bonnes pratiques pour les déménageurscanadiens et la Liste de vérification desconsommateurs pour choisir une entre-prise de déménagement, dont vous trou-verez une copie dans ce numéro. Dans lecadre de sa participation à ce comité,l’ACD a formé un partenariat de travailavec le Conseil canadien des bureauxd’éthique commerciale et apporte son sou-tien dans le règlement des différends.

Pendant la même période, l’ACD a misau point son Programme de certificationdes déménageurs canadiens en se basantsur son code d’éthique et sur les principes

continued on page 6 suite à la page 6

I believe this program

is a tool professional

movers will use to

distinguish themselves

from less-than-

professional

competition . . .

Je pense que le

programme est un

outil de choix pour les

déménageurs

professionnels qui

veulent se distinguer

des concurrents moins

consciencieux . . .


The Canadian Association of Movers’national-office staff has devoted muchof its time over the last year to the

development of the Certified CanadianMover Program (CCMP) and to providinginput to the Industry Canada committeeresponsible for the development of Good-Practice Guidelines for Movers and the Con-sumer Checklist for Choosing a MovingCompany. Together with CAM’s Code ofEthics, these two documents are cornerstonesof our program.

We received input from CAM membersacross the country in the devel-opment of the CCMP. We haveused information gatheredthrough that process, along withinput from consumers and mov-ing-industry stakeholders, inbuilding the program.

The Canadian Association ofMovers — board of directors,members and staff — developedthis program to benefit moversand consumers alike. It isintended to be simple in its con-cept and to work within CAM’sresources. It relies on the ongo-ing good performance of amover to maintain programmembership.

This changes CAM’s role inseveral significant areas. CAMmust:

• monitor information thatmembers provide, in order toensure that it is complete,accurate and up to date;

• provide current informationto members and consumersas to who is (and who is not)a Certified Canadian Mover;and

• record all complaintsreceived, and ensure that anyagainst members areresolved.

A u cours de l’année dernière, le personneldu bureau national de l’Association cana-dienne des déménageurs a consacré la

majeure partie de son temps à mettre sur pied leProgramme de certification des déménageurscanadiens (PCDC) et à conseiller les membresdu comité d’Industrie Canada qui ont préparé lesdocuments intitulés Lignes directrices sur lesbonnes pratiques pour les déménageurs canadi-ens et Liste de vérification des consommateurspour choisir une entreprise de déménagement.Le PCDC est fondé sur ces deux documentsainsi que sur le code d’éthique de l’ACD.

Pour mettre sur pied lePCDC, nous avons consulté lesmembres de l’ACD partout aupays et nous avons tenu comptedes commentaires des consom-mateurs et d’intervenants de l’in-dustrie du déménagement.

L’Association canadienne desdéménageurs, c’est-à-dire sonconseil d’administration, sesmembres et son personnel, a crééce programme pour qu’il profiteautant aux déménageurs qu’auxconsommateurs. Nous voulionsqu’il soit simple et qu’il fonc-tionne dans le cadre desressources de l’ACD. Le main-tien de la certification d’undéménageur dépend de sonrespect des normes.

La mise en place de ce pro-gramme modifie les fonctions del’ACD à plusieurs égards.L’ACD doit maintenant :

• examiner l’information queles membres lui fournissentet s’assurer qu’elle est com-plète, exacte et à jour;

• fournir aux membres et auxconsommateurs des ren-seignements à jour sur lesdéménageurs canadiens quisont certifiés et sur ceux quine le sont pas; et

President’s Message/Message du président

continued on page 7 suite à la page 7

There will be a significant role

for CAM in keeping program

information up to date, through

input from the mandated

advisory committee and from

members as they use the

program.

L’ACD jouera un rôle clé dans la

mise à jour de l’information

reliée au programme et

consultera à cette fin le comité

consultatif et les membres qui

adhèrent au programme.


énoncés dans les Lignes directrices et dans la Liste de vérifi-cation. Ces principes guident les déménageurs sur les sujetssuivants :

• Communications avec les consommateurs• Remise d’estimations • Prestation des services aux clients• Règlement des plaintes• Gestion des installationsLe Programme de certification des déménageurs canadiens

a été élaboré après consultation auprès de tous les membres del’ACD — déménageurs, transporteurs et fournisseurs. Grâce àce programme ainsi qu’aux Lignes directrices et à la Liste devérification, les consommateurs et les déménageurs peuventmieux définir leurs relations d’affaires.

Nous avons hâte de lancer ce programme qui profite autantaux déménageurs qu’aux consommateurs.

Graham AcremanChairman/Président du conseil

continued from page 4

The Certified Canadian Mover Program was developedwith input from all CAM members — movers, van linesand suppliers. The program, together with the Guidelinesand Checklist, provides both the consumer and the moverwith assistance in defining their working relationship.

We look forward to the rollout of the program, with itsbenefits to consumers and movers alike.

Chairman’s Message/Message du président du conseilsuite de la page 4

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There will be a significant role for CAM in keepingprogram information up to date, through input from themandated advisory committee and from members as theyuse the program.

The program is intended to be a work in progress, get-ting better continuously with input from its participants,consumers and industry stakeholders.

John LeviPresident/Président

suite de la page 5

• enregistrer toutes les plaintes reçues et s’assurerqu’elles se règlent.

L’ACD jouera un rôle clé dans la mise à jour de l’infor-mation reliée au programme et consultera à cette fin lecomité consultatif et les membres qui adhèrent auprogramme.

Pour s’assurer qu’il répond aux besoins de l’industrie, leprogramme sera continuellement amélioré à la lumière descommentaires des participants, des consommateurs et desreprésentants de l’industrie.

President’s Message/Message du présidentcontinued from page 5

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GOUVERNEMENT ETAFFAIRES POLITIQUESPour observer et participer à lapolitique générale des gouvernementsau niveau fédéral et provincial ayantun effet sur les intérêts uniques desmembres de l’ACD.

LIGNES DE TRANSPORTTravailler en harmonie et en confianceavec les lignes de transport au Canadapour obtenir les statistiques quipermettront à l’Association dereprésenter effectivement l’industrie dudéménagement des particuliers auprèsdes gouvernements fédéral etprovinciaux et du public en général.

ÉDUCATION ET FORMATIONDévelopper les aptitudes et lescompétences professionnelles desdéménageurs indépendants par uneinformation continue, des séminairesinnovateurs, des manuels deformation, des programmes decertification et d’autres programmesd’éducation continue, incluant lecours des spécialistes dudéménagement.

RECRUTEMENT DESADHÉRENTSDévelopper et maintenir une fortebase de nouvelles adhésions, ainsi quele renouvellement des anciennes, danstoutes les catégories par unepromotion systématique et uneparticipation volontaire accrue.

AFFAIRES PUBLIQUESET PUBLICATIONSOffrir une information continue et àjour sur les tendances et lesproblèmes de l’industrie par le biaisde présentations publiquesoriginales, de publicationsrégulières, des manuels et desrapports spécialisés.

NORMES DE CONDUITE ETPRATIQUESPROFESSIONNELLESFavoriser un haut niveau desnormes de conduite pour lesmembres de l’Association et danstoute l’industrie.Développer les moyens decommuniquer nos normes et nosméthodes à nos clients.

ORGANISATION DESRELATIONSDévelopper les relations de co-opération et les programmes etactivités en commun avec d’autresassociations, en particulierl’Association Américain duDéménagement et del’Entreposage.

PARTICIPATION ETRECONNAISSANCE DESVOLONTAIRESAccroître la participation active deplus de déménageurs indépendantsdans des rôles de direction au seinde l’association, et faire preuved’une plus grande reconnaissance àtous les volontaires pour leursservices.

RECHERCHE ETDÉVELOPPEMENTPromouvoir, par l’obtention desubventions, des projets derecherche spécialisés qui feraientprogresser les intérêts de nosmembres et renforceraient leurcapacité à offrir des services dehaute qualité.

COMPÉTENCESD’ORGANISATIONMaintenir une structure organiséeet bien dirigée par du personnelcompétent, bien établi et attentifaux attentes de tous nos membres.

MISSIONN O T R E

GOVERNMENT ANDPOLITICAL AFFAIRSTo monitor and influencegovernment public policy at thefederal and provincial levels thataffects the unique interests ofCAM members.

VAN LINESTo work in harmony and inconfidence with van lines inCanada in order to gatherstatistical information that willallow the Association toeffectively represent thehousehold-goods movingindustry to federal and provincialgovernments and the generalpublic.

EDUCATION AND TRAININGTo enhance the professionalexpertise and operationalcompetency of owner-managedmovers through timelyinformation, innovativeseminars, training manuals,certification programs and othercontinuing education programs,including the CanadianProfessional Mover course.

MEMBERSHIP DEVELOPMENTTo build and maintain a strongbase of new and renewed membersin all categories throughsystematic marketing andincreased participation ofvolunteer leaders.

PUBLIC AFFAIRSAND PUBLICATIONSTo offer timely information ontrends and issues in the industrythrough innovative publicpresentations, regular publications,topical manuals and special reports.

PROFESSIONAL ETHICSAND STANDARDSTo foster high standards ofethical conduct within theAssociation, among membersand throughout the industry.

To develop a method ofcommunicating our standardsand methods to customers.

ORGANIZATIONAL RELATIONSHIPSTo enhance co-operativerelationships and joint-ventureprograms and activities withother associations, particularlythe American Moving & StorageAssociation.

VOLUNTEER PARTICIPATIONAND RECOGNITIONTo increase the number ofowner-managed movers thathave active involvement inleadership roles within theAssociation, and to give greaterrecognition to all volunteers fortheir service.

RESEARCH AND DEVELOPMENTTo promote, through theacquisition of grants, specialresearch projects that advancethe interests of members andstrengthen their capacity torender high-quality services.

ORGANIZATIONAL COMPETENCYTo maintain an organizationalstructure that is well managed,by having a competent,professional staff and beingfiscally sound and responsive tothe expectations of all members.

The purpose of the Canadian Association of Movers is to furtherthe interests of owner-managed moving and storage companies byproviding its members with leadership, motivation, research, educa-tion, programs of mutual benefit, consultation and technical advice.Programs and services of the Association are designed to enhance theprofitability of members’ businesses, ensure public safety, and help thebuying public access credible, professional moving services.

STATEMENTM I S S I O N

GOALS

La raison d’être de l’association Canadienne des Déménageurs est deservir les intérêts des compagnies indépendantes de déménagement et d’entre-posage en offrant à ses membres direction, motivation, recherche, éducation,programmes de bénéfice mutuels, consultation et conseils techniques. Les pro-grammes et services de l’Association sont conçus pour améliorer le profit desaffaires de nos membres, assurer la sécurité publique, et aider la clientèle àavoir un accès crédible et professionnel aux services de déménagement.

NOS BUTS



CAM’s Board of Directors was approved at the AnnualGeneral Meeting on November 25, 2003. We welcomenew members to the Board and thank outgoing

directors for their generous service. The Board strives to direct CAM’s efforts in a manner

consistent with the mission statement and objectives, as wellas CAM’s Code of Ethics.

OFFICERS/ADMINISTRATEURSPRINCIPAUX Chairman/Président du conseilGraham AcremanBoyd Moving & Storage Ltd.Ottawa, ON 613-244-4444

Vice-Chairman/Vice-président du conseilScott HicklingAurora Moving & Storage Inc.Calgary, AB 403-255-8599

Treasurer/TrésorierLarry RosenbergBekins Moving and Storage(Canada) Ltd.Richmond, BC 604-270-1120

Board of Directors/Le Conseil d’administrationBoard of Directors/Le Conseil d’administration

Secretary/SecrétaireRick TaylorTaylor Moving & Storage Ltd.Mississauga, ON 905-624-3220

Past Chairman/Ancien president du conseilRandy HoytHoyt’s Moving & Storage Ltd.Halifax, NS 902-876-8202

DIRECTORS/ADMINISTRATEURSSandra CampbellUnited Van Lines (Canada) Ltd.Mississauga, ON 905-795-3600

Les membres du Conseil d’administration de l’Association cana-dienne des déménageurs ont été élus lors de la Réuniongénérale annuelle du 25 novembre 2003. Nous souhaitons la

bienvenue aux nouveaux membres du Conseil et nous tenons àremercier les directeurs sortants pour leurs service généreuse.

Le Conseil d’administration s’efforce de diriger les efforts del’Association de façon compatible à l’énoncé de la mission et auxobjectifs de l’Association et le nouveau code de l’éthique de l’ACD.

Tom FilgianoMeldrum the Mover Inc.Montreal, QC 514-481-1122

Martin LeDrewDomestic Moving & Storage Ltd.Mount Pearl, NL709-747-5188

Wayne MarshallMaritime Moving and StorageSaint John, NB 506-633-9180

Paul Van RemortelD’Arcy Moving & StorageOttawa, ON 613-733-0040

STAFF/PERSONNELPresident/PrésidentJohn Levi

Communications Manager/Directrice de CommunicationKim Biggar

AdministrativeManager/DirectriceAdministrativeMarian McGuire

Canadian Association of Movers/Association canadienne desdéménageursMississauga, ON 905-848-6579Toll Free: 1-866-860-0065

L’ACD a adopté un nouveau code de déontologie à l’assemblée denovembre 2002 et l’a revisé et simplifié en novembre 2003. Celui-ciétablit les normes de comportement des membres dans leursrapports avec les consommateurs, leurs collègues et l’association.

Code d’éthiqueLes membres de l’Association canadienne des déménageurs, dans

leurs efforts pour promouvoir de hautes normes de conduite àl’intérieur de l’association et dans toute l’industrie, promettent derespecter les règles de professionnalisme suivantes :

• Ils agiront de façon juste et honnête envers les clients et tien-dront compte de leurs besoins.

• Ils respecteront les dispositions de leurs contrats.• Ils maintiendront leur intégrité professionnelle et leur honneur

personnel.• Ils fourniront des services efficaces, fiables et de haute qualité.• Ils garantiront que les services soient fournis de façon sécuri-

taire.• Ils veilleront au maintien de pratiques concurrentielles.• Ils appuieront l’éducation dans l’industrie, afin d’améliorer les

services.• Ils rempliront toutes leurs obligations de membres.

CAM adopted a new code of ethics at the Annual General Meetingin November 2002 and revised and simplified it in November 2003.The Code sets the standard of ethical behaviour for CAM membersin their dealings with consumers, each other and the Association.

Code of EthicsMembers of the Canadian Association of Movers, working

toward their common goal of fostering high standards of ethicalconduct within the Association and throughout the industry, promiseto follow this guide to professional conduct:

• They will act with fairness and honesty toward clients, beingconsiderate of their needs.

• They will honour the terms of contracts.• They will maintain professional integrity and personal

honour.• They will provide efficient, reliable, high-quality service.• They will ensure that services are provided in a safety-con-

scious environment.• They will foster the continuance of competitive practices.• They will promote education in the industry, to improve ser-

vice to the public.• They will fulfill all obligations of membership.

CAM’s Code of Ethics Le code de l’ACD


The level of consumer complaintsabout movers has concerned allstakeholders in the Canadian

moving and storage industry: reputablemovers, consumer associations, tradeassociations and government. Toaddress these concerns and to act as acomplement to legal protectionsalready in place, the Office of Con-sumer Affairs, Industry Canada formeda working group of mov-ing-industry profession-als, consumer grouprepresentatives and gov-ernment officials todevelop good-practiceguidelines for reputablemovers, and an associatedconsumer checklist. It ishoped that the existenceof the Good-PracticeGuidelines for CanadianMovers and the ConsumerChecklist will assist movers in identify-ing and adhering to high standards andwill aid consumers in selecting rep-utable, ethical and professional movers.CAM’s Code of Ethics, the Good-Prac-tice Guidelines for Canadian Moversand the Consumer Checklist are thecore elements on which CAM’s Certi-fied Canadian Mover Program is based.(Complete information for the Programcan be found on CAM’s website atwww.mover.net.)

Good-Practice Guidelines forCanadian Movers

Canadian movers wishing to ensurecontinued good relations with their cus-tomers agree to: • Provide customers with a pamphlet

that outlines customer and moverrights and responsibilities, moverliability for loss or damage, optionalprograms available, limitations on

liability and additional costs associ-ated with each level of liability. Thepamphlet should be written in plainlanguage and be easy to understand.Where local-move customersrequest an estimate by telephone,movers shall agree to offer to pro-vide the pamphlet by mail, fax, oremail.

• Provide written estimates of coststhat describe the ship-ment and the cost of allservices requested by thecustomer. The estimateshall be on company let-terhead, stating the name,telephone number andaddress of the company,a full estimate of thenumber of boxes to bemoved, the size andvalue of items, includingthe cost per hour or flat

rate, terms of payment, and timingof services to be provided. The esti-mate should be signed by both thecompany representative and thecustomer.

• Abide by the terms of the estimateas provided to the customer, incompliance with all applicable law.

• For long-distance moves, tag allgoods and prepare, prior to the ship-ment leaving the residence, adescriptive inventory of the goodsto be moved that shall be presentedfor signature to the customer or hisauthorized representative who ispresent at origin for loading andagain at destination as the goods areunloaded. A copy of this descriptiveinventory shall be provided to thecustomer prior to shipment. Anyexisting damage to goods shall benoted in the inventory.

• Provide customers with a bill of

lading at the time of pickup thatclearly delineates critical customerservice details, such as the termsand amount of payment and thedate of delivery.

• When charges are based on weight,determine the weight of each ship-ment by the use of a certified scaleat origin and if requested, furnishevidence of that weight to the cus-tomer. When the actual weightexceeds the estimated weight bymore than 10 per cent, the moverwill, upon request, perform a “re-weigh” of the shipment and fur-nish evidence of the re-weigh to thecustomer.

• Make reasonable efforts to fulfil thearrangements made for servicing ashipment, including the perfor-mance of pickup and delivery asagreed upon. Keep customersadvised of any service delays andprovide them with information as towhen service may be expected to beperformed. This should include pro-viding the customer with the com-pany contact name and telephonenumber.

• Ensure the customer receives acopy of the bill of lading or invoiceon delivery, with a clear descriptionof charges and services provided.

• Acknowledge, in writing within 30days, the receipt of a written loss ordamage claim or delay claim, andagree to thereafter pay, decline,make a firm compromise offer oradvise the claimant of the status ofthe claim and any reason for a delayin making a final disposition within120 days of receipt of any docu-mented claim for loss or damage, orfor any documented claim for delayin delivery beyond the dates shownon the bill of lading, when the claimis filed by the customer within 60days (long-distance moves) or 30days (local moves) after delivery.

• Promptly and fairly attempt toresolve disputes concerning loss ordamage claims to household goods,through in-house complaints-han-dling and external dispute-resolu-tion processes as appropriate andavailable. In terms of guidance onwhat constitutes a fair dispute

Bar

continued on page 12

for Movers and Consumers

Raisingthe


Le nombre de plaintes formulées par lesconsommateurs relativement auxdéménageurs a été un sujet de

préoccupation pour tous les intervenants del’industrie canadienne du déménagement etde l’entreposage : déménageurs honnêtes,groupes de consommateurs, associationsprofessionnelles et gouvernements. Pourrépondre à ces préoccupations, le Bureau dela consommation d’Industrie Canada aformé un groupe de travail multilatéralcomposé de spécialistes de l’industrie dudéménagement, de représentants de groupesde consommateurs et de fonctionnaires desgouvernements et lui a confié la missiond’élaborer des Lignes directrices sur lesbonnes pratiques pour les déménageurscanadiens ainsi qu’une Liste de vérificationdes consommateurs pour choisir uneentreprise de déménagement, ces doc-uments devant s’ajouter aux protectionslégales déjà en place. Il est à souhaiter queles Lignes directrices et la Liste devérification aideront les déménageurs àdéfinir et à respecter des normes élevées etaideront les consommateurs à choisir desdéménageurs honnêtes, fiables etprofessionnels. Les Lignes directrices surles bonnes pratiques pour les déménageurscanadiens peuvent également être utiliséescomme élément des programmesd’accréditation de l’industrie dudéménagement.

Lignes directrices sur les bonnespratiques pour les déménageurscanadiens

Les déménageurs canadiens quisouhaitent entretenir de bonnes relationsavec leurs clients conviennent :

• De remettre aux clients une brochureénonçant les droits et les responsabilitésdu consommateur et du déménageurainsi que de la documentation sur laresponsabilité du déménageur pour lespertes ou les dommages, les diversprogrammes offerts, les limites deresponsabilité et les coûts additionnelsliés à chaque niveau de responsabilité.Le texte de la brochure doit être écritdans un langage simple et facile à lire.Si le client téléphone pour demander undevis pour un déménagement local, le

déménageur conviendra d’offrir auclient de lui faire parvenir la brochurepar la poste, par télécopieur ou parmessage électronique.

• De remettre des devis écrits des coûts;les devis décriront les coûts du transportet de tous les services demandés par leclient. Le devis doit être présenté surpapier à en-tête de l’entreprise etmentionner son nom, son numéro detéléphone et son adresse, comporter uneestimation complète du nombre deboîtes à déménager, de la taille et de lavaleur des articles, le tarif horaire ou lemontant forfaitaire pour le déménage-ment ainsi que les modalités depaiement et les dates des services àfournir. Le devis doit être signé par lereprésentant de l’entreprise dedéménagement et par le client.

• De respecter les modalités inscrites audevis remis au client, conformémentaux lois applicables.

• Pour un déménagement long courrier,d’étiqueter tous les articles et de dresser,avant de quitter la résidence, uninventaire descriptif des biens àdéménager; l’inventaire doit être soumispour signature au client ou à sonreprésentant autorisé présent au lieud’origine pour le chargement etégalement au lieu de destination unefois les biens déchargés. Une copie del’inventaire descriptif doit être remis auclient avant l’expédition. L’inventairedoit mentionner tous les dommagesexistants.

• De remettre au client, au moment duchargement, un connaissement quiénonce en détail les services à rendre auclient ainsi que le montant et lesmodalités des paiements et la date delivraison.

• Si les frais sont calculés en fonction dupoids, déterminer, au lieu d’origine, lepoids des biens transportés à l’aided’une balance homologuée et surdemande, remettre au client une preuvedu poids. Si le poids réel dépasse de plus de 10 p.cent le poids estimé, ledéménageur procède, sur demande, àune nouvelle pesée des biens transportéset en fournit la preuve au client.

• De faire des efforts raisonnables pourrespecter les dispositions prises pourl’expédition, notamment d’effectuer leramassage et la livraison de la manièreconvenue. D’aviser le client des retardsde service et de le tenir informé dumoment où il est prévu que le travailpourra être exécuté. Cet avis doitdonner au client le nom et le numéro detéléphone de la personne-ressource del’entreprise de déménagement.

• D’accuser réception d’une réclamationpour perte, pour dommages ou pourretard dans les trente (30) jours, et par lasuite de payer, de refuser de payer, defaire une offre juste ou d’informer leréclamant de l’état de sa réclamation etde tous les motifs du délai pour endisposer dans les cent vingt (120) joursde la réception d’une réclamationdocumentée pour perte ou dommages,ou d’une réclamation documentée pourun retard de livraison après les datesindiquées sur le connaissement, si laplainte est soumise par le client dans lessoixante (60) jours de la livraison pourun déménagement long courrier ou dansles trente (30) jours de la livraison pourun déménagement local.

• De s’assurer que le client reçoit unecopie du connaissement ou de la factureau moment de la livraison; ce documentdoit donner une description claire desservices fournis et des frais.

• De tenter de régler rapidement etéquitablement les différends relatifs auxréclamations pour pertes ou dommagesaux articles de ménage, soit parl’intermédiaire d’un service interne detraitement des plaintes ou par unprocessus externe de règlement desdifférends, selon ce qui est approprié oupossible dans chaque cas. Il estrecommandé aux entreprises dedéménagement de s’inspirer dudocument rédigé au nom des ministresfédéral, provinciaux et territoriauxintitulé « Gestion des plaintes desconsommateurs : guide à l’intention desentreprises canadiennes » pour savoir cequi constitue un processus équitable derésolution des différends; le documentpeut être téléchargé à http://strategis.ic.gc.ca/epic/internet/inoca-bc.nsf/vwapj/ Gestiondes Plaintes.pdf/$FILE/GestiondesPlaintes.pdf ou consulté enligne à l’adresse http://strategis.ic.gc.c a / e p i c / i n t e r n e t / i n o c a - b c . n s f /vwGeneratedInterF/ca01763f.html.

• De communiquer avec le public par des annonces, des devis et de ladocumentation promotionnelle justes etvéridiques sur les services qu’ilspeuvent rendre.

Élever la barre

suite à la page 13

déménageurs et lesconsommateurs

pour les


resolution process, movers shoulddraw on the federal-provincial-terri-torial “Consumer Complaints Man-agement: A Guide for CanadianBusiness,” available at: www.strate-gis. ic.gc.ca/pics/ca/consumercom-plaints.pdf

• Communicate with the publicthrough fair and accurate advertise-ments, estimates and sales literatureregarding the services that may beperformed.

• If working in conjunction withother agents, ensure that theseagents also comply with the abovecommitments.

• Maintain and clean facilities andequipment regularly in accordancewith good industry practices.

Consumer Checklist forChoosing a Moving Company

Much of the stress that comes withmoving can be relieved by hiring theright people to do the job. When choos-ing a moving company, it is wise to dosome research about moving compa-nies before making a selection, and toask your family and friends for thenames of companies they recommend.It is also useful to call organizationssuch as the Better Business Bureau fora list of suggested movers. You maywant to find out if the mover is a mem-ber of an association of movers or acertified reputable mover program. It isa good idea to ask at least three moversfor estimates and check references, sothat you will have a better idea of youroptions.

Start with these questions• Does the company know about and

agree to abide by the terms of theGood-Practice Guidelines for Cana-dian Movers? Does the companyprovide you with a pamphlet thatoutlines customer and mover rightsand responsibilities, written materialregarding mover liability for loss ordamage, optional programs avail-able, limitations on liability andadditional costs associated with eachlevel of liability?

• Is the company insured? Ask them toprovide you with the insurance com-pany’s name and policy number.

• Does the company have their ownequipment, or will a subcontractoror another company be providingthe service? Which company? Whatis their record like? Get references.

• Who will be providing services atthe end of the move, such asunpacking, claims settlement, andstorage? Is it the same as the origi-nal company, an affiliated van line,or someone else?

• If your belongings will be leftovernight in a moving van, will thevan be kept in a secure facility? Besure to use a company that usesvehicles designed for householdgoods moving and storage.

• Whose storage facilities will beused — the company’s or a thirdparty’s? It’s a good idea to visit andcheck the company’s offices, stor-age facilities and vehicles beforeyour move.

• Does the mover have a workers’compensation board certificate? Ifnot, you may end up paying for anyemployee injuries incurred duringthe move.

Ask for an estimate• For a long-distance move, a rep-

utable mover will want to inspectyour belongings to help prepare acompetent quote. If a companysays the inspection isn’t necessaryor wants to provide a quote overthe telephone, you’re probably bet-ter off dealing with someone else.Make sure that everything thatneeds to be moved is shown to themovers during the estimate, andfind out how much it will cost ifyou need to add any items on theday of the move.

• When asking for an estimate, besure to give the mover precise infor-mation about the locations of yourold and new residences. Notify themovers of obstacles, such as stairsor elevators, that will require specialnavigation. To avoid being chargedmore later on, give the movers asmuch information as possible.

• It is helpful to make an inventory ofeverything you want moved, fromthe basement to the attic, and ensurethat special arrangements are made

for specific goods (e.g., electronics,appliances, pianos).

• Be sure to get estimates and all otherassurances in writing, including thedelivery date, as well as the fullname of the person you spoke with.

• The estimate should be on companyletterhead, stating the name, tele-phone number and address of thecompany, a full estimate of thenumber of boxes to be moved, thesize and value of items, includingthe cost per hour or flat rate, termsof payment, and timing of servicesto be provided. If items are beingmoved out of the country, be sure toobtain the name and address of themoving agents who will be han-dling your move at the destination.

• For a local move, the estimateshould provide the number of hoursthe move will take to complete.Make sure the estimate is dated andincludes the date of the move.Don’t sign a contract unless thesedetails are spelled out in writing.

• Don’t be afraid to negotiate.Beware of a price that is muchlower than others. This could be anindicator of substandard service orhigher charges to come later.

• Beware also of movers who offer toforgo the Goods and Services Tax(GST) or who accept only cash pay-ments. These may be indicators ofan unscrupulous mover and onewho is unlikely to pay claims, letalone deliver your goods.

Get the details • Who is responsible for packing?

Ask about liability if you pack theitems yourself.

• Can boxes from other places like agrocery store be used?

• Should all owner-packed boxes besealed and labelled?

• Are any licences or customs docu-ments required, e.g., at border cross-ings? And who will prepare them?

• Are there special seasonal rates orany other factors that may affect thecost of the move? It can be lessexpensive to move between Octo-ber and June, or at mid-month.

• If a deposit is required, will themoney be put in trust, as is required




• Si l’entreprise travaille en collaborationavec d’autres agents, de s’assurer queces derniers respectent aussi lesengagements ci-dessus.

• De procéder régulièrement à l’entretienet au nettoyage des installations et del’équipement, conformément auxbonnes pratiques de l’industrie.

Liste de vérification desconsommateurs pour choisir uneentreprise de déménagement

Il est possible de s’épargner une grandepartie du stress provoqué par undéménagement en retenant les services de labonne entreprise pour faire ce travail. Avantde choisir une entreprise de déménagement,il est sage de faire des recherches sur lesdiverses entreprises avant d’arrêter sonchoix et de demander aux membres de votrefamille et à vos amis les noms d’entreprisesqu’ils recommandent. Il est aussi utile decommuniquer avec des organisationscomme le Bureau d’éthique commercialepour obtenir une liste des déménageurssuggérés. Vous pouvez demander sil’entreprise est membre d’une associationde déménageurs ou si elle souscrit à unprogramme fiable d’accréditation dedéménageurs.

C’est une bonne idée de demander undevis à au moins trois déménageurs et devérifier les références pour avoir un meilleuraperçu des choix qui s’offrent à vous.

Commencez par ces questions• Est-ce que l’entreprise connaît et

respecte les Lignes directrices sur lesbonnes pratiques pour les déménageurscanadiens? Vous remet-elle unebrochure énonçant les droits et lesresponsabilités du consommateur et dudéménageur? De la documentation surla responsabilité du déménageur pourles pertes ou les dommages, les diversprogrammes offerts, les limites deresponsabilité et les coûts additionnelsliés à chaque niveau de responsabilité?

• L’entreprise est-elle assurée? Demandezque l’on vous donne le nom de lacompagnie d’assurance et le numéro depolice.

• Est-ce que l’entreprise possède sonpropre équipement, ou est-ce que lesservices seront fournis par un sous-traitant ou une autre entreprise? Dans cecas, de quelle entreprise s’agit-il? Quelssont les antécédents de cette entreprise?Obtenez des références.

• Qui fournira les services à destination,par exemple le déballage, le règlementdes réclamations, l’entreposage? Est-cel’entreprise avec laquelle le contrat estconclu, une entreprise affiliée ou uneautre entreprise?

• Si votre mobilier doit passer la nuitdans un camion de déménagement, lecamion sera-t-il stationné dans unendroit sécuritaire? Assurez-vous de faire appel à une entreprise quiutilise des véhicules conçus pour le déménagement et l’entreposaged’articles de ménage.

• L’entrepôt utilisé appartient-il àl’entreprise ou à un tiers? C’est unebonne idée de visiter et d’inspecter lesbureaux, l’entrepôt et les véhicules del’entreprise avant le déménagement.

• L’entreprise de déménagement est-elletitulaire d’un certificat de laCommission des accidents du travail?Sinon, vous pourriez devoir indemniserles employés blessés pendant ledéménagement.

Demandez un devis• S’il s’agit d’un déménagement long-

courrier, un déménageur sérieux voudrainspecter vos biens pour être en mesurede préparer un devis fiable. Si undéménageur affirme que l’inspection estinutile ou veut faire un devis au téléphone, il est probablementpréférable de vous adresser à une autreentreprise. Lors de la préparation dudevis, assurez-vous de montrer audéménageur tout ce qui doit êtredéménagé et demandez combien il vousen coûtera si vous devez ajouter desarticles le jour du déménagement.

• Quand vous demandez un devis,assurez-vous de donner au démé-nageur les renseignements précis surl’emplacement de votre anciennerésidence et de la nouvelle. Informez-ledes obstacles comme les escaliers ou lesescaliers mécaniques qui exigent desdispositions spéciales. Pour éviter queles frais augmentent, donnez audéménageur le plus de renseignementspossible.

• Il est utile de dresser un inventaire detout ce qui doit être déménagé, du sous-sol au grenier, et de vous assurer que des dispositions spéciales sontprises pour les articles qui exigent une attention spéciale, par exemplel’équipement électronique, les électro-ménagers, un piano.

• Assurez-vous que le devis et tous lesautres renseignements vous sont donnéspar écrit, notamment la date de livraisonet le nom complet de la personne avecqui vous avez discuté.

• Le devis doit être présenté sur papier àen-tête de l’entreprise et mentionner sonnom, son numéro de téléphone et sonadresse, comporter une estimationcomplète du nombre de boîtes àdéménager, de la taille et de la valeur

des articles, le tarif horaire ou lemontant forfaitaire pour le déménage-ment ainsi que les modalités depaiement et les dates des services àfournir. Si les articles doivent êtredéménagés à l’extérieur du pays,assurez-vous d’obtenir le nom etl’adresse des agents qui s’occuperont dudéménagement à destination.

• Pour un déménagement local, le devisdoit mentionner le nombre d’heures quele déménagement exigera. Assurez-vousque le devis est daté et que la date dudéménagement est inscrite. Ne signezpas de contrat à moins que cesrenseignements ne soient bel et bieninscrits.

• N’hésitez pas à négocier. Méfiez-voussi un prix est beaucoup plus bas que lesautres. Cela pourrait signifier que lesservices seront inférieurs à la norme ou que des charges plus élevéess’ajouteront par la suite.

• Méfiez-vous aussi des déménageurs quioffrent de ne pas exiger le paiement dela taxe sur les produits et services (TPS)et de ceux qui acceptent uniquement lespaiements en espèces. Il s’agit souventde déménageurs peu scrupuleux ou dedéménageurs qui refusent de payer lesréclamations ou même de livrer vosobjets.

Obtenez des renseignementsdétaillés

• Qui a la responsabilité de l’emballage?Informez-vous de la responsabilité sivous faites l’emballage vous-même.

• Est-il possible d’utiliser des boîtesd’autres fournisseurs que le démé-nageur, par exemple des boîtes obtenuesà l’épicerie?

• Toutes les boîtes préparées par lepropriétaire doivent-elles être scellées etétiquetées?

• Des permis ou des documents dedouane sont-ils nécessaires, parexemple pour traverser la frontière? Quidoit les préparer?

• Le coût du déménagement est-il affectépar des tarifs saisonniers spéciaux oupar d’autres facteurs? Il peut coûtermoins cher de déménager entre octobreet juin, ou au milieu d’un mois.

• Si un dépôt est demandé, l’argent sera-t-il déposé dans un compte enfidéicommis comme l’exigent certainesprovinces et certains territoires? Ledépôt est-il remboursable? Clarifiez lesmodes de paiement dès le début.

• Quelles sont les modalités en place pour protéger vos biens en vertu de la politique de l’entreprise de

suite à la page 15

suite de la page 11


in some provinces and territories? Isit refundable? Clarify methods ofpayment at the outset.

• What are the terms and conditionsof protecting your goods under themover’s replacement-value protec-tion policy, including coverage forthose goods you packed yourself? Isthere a deductible, and if so, howmuch is it?

What is replacement- value protection?

Even with the best mover, you needto know how you can protect yourself:• First check with your insurance

agent/broker to find out if yourexisting household policy providescoverage during the move, and ifso, what the deductible is. Makesure that your policy provides youwith “all risks” coverage, becauseany less coverage leaves youexposed.

• Then check with the moving com-pany for the cost of replacement-value protection. This means thatthe moving company agrees to belegally liable up to an amount thatrepresents your estimate of thevalue of your property beingmoved. Often that amount is arrivedat by multiplying each pound ofweight of your shipment by $10 —but that is just a rule of thumb.Make sure that the total amount of

declared valuation is enough toreplace all of your furniture andpersonal effects. Make sure that youget replacement-value protectionand NOT depreciated value only.

• Ask the moving company for writ-ten material that explains howreplacement-value protectionworks.

• Ask the moving company for infor-mation on how to make a claim andwhat the time limit is for making aclaim.

• Identify the difference of liabilitybetween owner-packed and mover-packed cartons and special-careitems (e.g., glass, marble, and other“at owner’s risk” items that are notpacked professionally).

• If you don’t buy replacement-valueprotection, the moving company isusually liable only up to 60 centsper pound for any article that isdestroyed or lost. (For a typicaltelevision set, that’s about $30.)

• Be sure you have adequate pro-tection either through your owninsurance policy or through themoving company’s replacement-value protection policy.

Making the best of your moving day• Be ready when the movers arrive.

Have everything ready to go, as youwill be charged an hourly rate for

the time the movers wait. • Make sure both your origin and

destination locations are ready. Ifyou are moving to an apartment,book the elevator in the apartmentbuilding and notify your landlord orbuilding manager of the arrival timeof your movers. Arrange for streetparking if needed.

• For long-distance moves, the Good-Practice Guidelines for CanadianMovers stipulate that all items mustbe tagged and listed by the mover,with a copy of the inventory sup-plied to you for your records. Besure to keep a copy of this invento-ry. When you arrive at your newdestination, check off each piece,and note any changes to the inven-tory prior to signing it. Otherwise,your mover may decline your claimfor lost or damaged items.

• For a local move, you should makean inventory of goods to be moved,and supervise the loading andunloading or arrange for someoneelse to supervise. If goods are dam-aged or lost, make sure it’s noted onthe inventory, and notify the moverquickly. Normally, claims must bemade within 30 days for localmoves and within 60 days for long-distance moves.

• When the loading has been com-pleted, do a walk-through of yourpremises to ensure that everythinghas been loaded and nothing is leftin closets, behind doors, in attics orgarages.

• Take any personal, important docu-ments with you. Back up your com-puter data, and take the data and thecomputer with you.

• Take all of your valuables (e.g.,jewellery, prescriptions, artwork)with you, and make special arrange-ments for perishables (e.g., food,plants) that may be affected by heator cold. Make appropriate arrange-ments for your pets.

• When the unloading has been com-pleted, do a walk-through of yourpremises and all hallways and path-ways into your premises, as well asthe moving vehicle, to ensure thateverything has been unloaded.

• Enjoy your new home! ■


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déménagement quant au coût de rem-placement, y compris le coût deremplacement pour les biens que vousaurez emballés vous-même? Y a-t-il unefranchise? Si oui, quel est le montant dela franchise?

Qu’est-ce que la clause de valeurde remplacement?

Même si vous retenez la meilleureentreprise de déménagement, vous devezsavoir comment vous protéger :

• Vérifiez d’abord auprès de votre agentou de votre courtier d’assurance si votrepolice d’assurance habitation vouscouvre pendant le déménagement et sioui, informez-vous du montant de lafranchise. Assurez-vous que votrepolice est une police dite « tousrisques » parce qu’une couverturemoindre vous expose à des risques.

• Vérifiez ensuite auprès de l’entreprisede déménagement ce qui en est de la couverture de la valeur deremplacement. Cela signifie quel’entreprise de déménagement accepted’être légalement responsable à hauteurd’un montant qui représente votreestimation de la valeur des biensdéménagés. Ce montant est souventdéterminé en multipliant le poids (enlivres) de vos biens par 10,00 $, mais cen’est qu’une méthode empirique.Assurez-vous que la valeur déclarée estsuffisamment élevée pour remplacertout votre mobilier et tous vos effetspersonnels. Assurez-vous égalementd’obtenir la couverture de valeur à neufet NON uniquement la couverture devaleur dépréciée.

• Demandez à l’entreprise de démé-nagement de vous remettre de ladocumentation expliquant commentfonctionne la couverture de la valeur deremplacement.

• Demandez également des renseigne-ments sur la façon de présenter uneréclamation et le délai dans lequel laplainte doit être soumise.

• Renseignez-vous sur les différencesentre les boîtes préparées par lepropriétaire et celles qui sont préparéespar l’entreprise de déménagement, etquant aux articles qui exigent desprécautions spéciales (p. ex., marbre,verre et autres articles « aux risques dupropriétaire » qui ne sont pas emballéspar des professionnels).

• Si vous ne souscrivez pas à lacouverture de valeur de remplacement,l’entreprise de déménagement n’esthabituellement responsable que jusqu’àconcurrence de 60 cents par livre pourles articles détruits ou perdus. (Pour untéléviseur typique, cette couverture

s’élève à environ 30 $.)• Assurez-vous de bénéficier d’une

protection adéquate, soit par votrepropre police d’assurance ou par la couverture de valeur deremplacement de l’entreprise dedéménagement.

Pour réussir votre déménagement• Soyez prêt lorsque les déménageurs

arrivent. Assurez-vous que tout estprêt : le temps pendant lequel lesdéménageurs attendent vous serafacturé à l’heure.

• Assurez-vous que votre lieu de départ etvotre lieu de destination sont prêts. Sivous emménagez dans un appartement,réservez l’ascenseur de l’édifice etinformez le concierge ou le gérant del’heure d’arrivée des déménageurs. Aubesoin, prenez les dispositionsnécessaires pour le stationnement dansla rue.

• Les Lignes directrices sur les bonnespratiques pour les déménageurscanadiens stipulent que pour lesdéménagements long courrier, tous lesarticles doivent être étiquetés et inscritssur une liste par l’entreprise dedéménagement, et qu’une copie del’inventaire doit vous être remis pourvos dossiers. Assurez-vous de conserverune copie de cet inventaire. Une foisarrivé à destination, cochez chaquearticle et inscrivez les modificationsnécessaires sur l’inventaire avant de lesigner. Sinon, le déménageur pourrarefuser votre réclamation pour articlesperdus ou endommagés.

• S’il s’agit d’un déménagement local,dressez un inventaire des articles à

déménager et supervisez-en lechargement et le déchargement, oudemandez à quelqu’un de faire lasupervision. Si des articles sont perdusou endommagés, assurez-vous d’enprendre note sur l’inventaire etinformez-en rapidement l’entreprise dedéménagement. Habituellement, lesréclamations doivent être faites dans lestrente (30) jours pour un démé-nagement local et dans les soixante(60) jours pour un déménagement longcourrier.

• Une fois le chargement terminé, faitesle tour de toutes les pièces pour vousassurer que tout a été chargé et qu’il nereste rien dans les penderies, derrièreles portes, au grenier ou dans le garage.

• Apportez vous-même tous lesdocuments personnels et tous lesdocuments importants. Faites une copiede sauvegarde des données de votreordinateur et apportez vous-mêmel’ordinateur.

• Apportez avec vous tous vos objets de valeur (bijoux, médicamentsd’ordonnance, œuvres d’art) et prenezles dispositions spéciales nécessairespour les articles périssables (aliments,plantes) qui peuvent être affectés par lachaleur ou par le froid. Prenez lesdispositions appropriées pour vosanimaux domestiques.

• Une fois le déchargement terminé,examinez le logement, les couloirs etles chemins d’accès ainsi que levéhicule qui a servi au déménagementpour vous assurer que tout a étédéchargé.

• Bienvenue dans votre nouvellerésidence! ■

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StrappingCorner ProtectorsWrapping Paper

Pallet TrucksAppliance Trucks

Dollies Plain & CarpetedDesk Movers

Dock PlatesTruck to Truck Plates

Wheel RisersWalk & Auto Ramps

Hand TrucksPlastic Dollies

Convertible Hand CartsDrum Handling Equipment

Bubble WrapPoly FoamCap Tissue

Corrugated RollsTwine

Loosefill

2" Logistic Straps w/Ratchet BuckleMoving Blankets/Pads

2" Logistic Straps w/Cam BuckleDecking/Shoring Beams

Toll Free: (800) 337-03647512 Bath Road, Mississauga, ON L4T 1L2Tel.: (905) 672-8070 Fax: (905) 672-8121

suite de la page 13


The case historyYou know the story:• It’s the day of the move.• The movers arrive late.• The crew is too small.• So is the truck.• The driver is intimidating and in a

hurry.• Calls to the mover’s office are

being taken by voice mail.• Damage is done to the furnishings

and the home as the crew rushes tocomplete the job.

• Customer-service failure followscustomer-service failure.

The deck is stackedAs the reader knows, some moves,

particularly inter-city moves requiredby a job change, come as bad news tofamilies. One partner might have tofind a new employer, the real estatemarket is tight, kids have to leavegreat friends (in their minds at thetime, possibly the only friends theywill ever have)…the list goes on. Witha pessimistic outlook on the need forthe move, such clients might approachthe move itself with resentment oranger. The moving company could bea target for some of that negative feel-ing. A bad moving experience adds tothe frustration caused by an uprooting.

Great expectations lead togreat disappointment

Many moving-company customer-service reps promise a perfect move.They assure clients with such declara-tions as: “The fine print in the contractis just a detail; don’t worry about athing. We’ll take care of everything.And if anything goes wrong, just callthis number and leave a message onthe answering machine.”

Tales of woe find a willingaudience

Such promises build great expecta-tions which can be shattered by eventsbeyond the control of the movingcompany: bad weather, mechanicalfailure, human error. Stuff happens.

Then the customer begins to panic.That answering machine can’t solvetheir problems, or even give themcomfort that someone is really goingto check it. The panic becomes anger;the anger becomes rage. The only wayto deal with it is to tell someone. Any-one. Everyone.

Service-quality-tracking data showthat an angry customer will tell 12 to18 people about their problem in thefirst 24 hours after a problem if it isnot resolved. On the flip side, happycustomers will share the good wordwith only two to four acquaintances.

So, what are you going to do toprotect your customers, your reputa-tion and your people from the down-side of a problem event?

Underpromise and overdeliverMake sure that the people in your

company who have customer-contactresponsibilities are realistic and makeonly commitments they can keep.Build in a margin for error. (WestJethas the best on-time record in theCanadian airline industry, because itplans and communicates arrival timeswith a margin for error built in.Ground crews are trained to make surethe plane takes off on time, too!)

RATER1

Know what customers want. Anintensive study conducted on servicequality in a broad range of businessesidentified five key customer expecta-

tions (in short form, “RATER”) thatprovide a measurable basis for realsatisfaction:

Reliability — the confidence andcommitment to do what you said youwould do, on time, on budget;

Assurance — the sense that comesfrom communicating with your peoplethat they have the will and the skill toconduct business professionally andrespectfully;

Tangibles — the positive reactionthat comes from physical appearanceof the people, equipment and literaturethat defines your business;

Empathy — the sense that yourpeople care about customers; and

Responsiveness — resolution ofissues and meeting of commitmentswithout delay.

Have a receptionist, not a‘deceptionist’

I think there is a special place inhell for the inventor of voice mail.Yes, it has saved us the money weused to spend on people who exclu-sively answered our phones, and itsometimes calms our customers,spouses and colleagues. However,when the costs of potential lost busi-ness, hurt feelings, broken promisesand the sense of outrage that comesfrom talking to a machine during aperceived crisis are taken into consid-eration, voice mail will surely be oneof the most-expensive money-savingdevices ever invented. High techneeds high touch.

Make sure your customers can con-tact a person — on a hot line if needbe. And not just anyone. It must be aperson who knows how to deal withanger and frustration on the other endof the line, and who can calm and

A Tale of Two Cities —

A moving storyRic Williams



Le dossier d’antécédentsOn connaît tous l’histoire :

• C’est le jour du déménagement.• Les déménageurs arrivent en retard.• L’équipe de déménageurs n’est pas

assez nombreuse.• Le camion n’est pas assez grand.• Le chauffeur est impatient et pressé.• Au bureau de la compagnie de

déménagement, c’est un système demessagerie vocale qui prend les appels.

• Les meubles et la maison ont subi desdommages à cause de la précipitationdes déménageurs à finir le travail auplus vite.

• Les failles dans le service à laclientèle s’enchaînent.

Les dés sont pipés L’annonce d’un déménagement,

surtout quand il s’agit de déplacer unefamille dans une autre ville à cause d’unchangement d’emploi, n’est pas toujoursaccueillie comme une bonne nouvelle. Ledéménagement peut obliger l’autreconjoint à chercher un nouvel emploi,peut avoir lieu alors que le marché del’immobilier n’est pas favorable, peutcontraindre les enfants à quitter leursamis (les enfants ont souvent l’im-pression qu’ils n’en auront plusjamais)… et quoi encore. Quand le clientdéménage à contrecoeur, i l peutéprouver du ressentiment et de la colère.Dans de tels cas, l’entreprise dedéménagement peut devenir une cible dechoix pour exprimer ses sentimentsnégatifs. Une mauvaise expérience dedéménagement ajoute à la frustrationcausée par le déracinement.

Les grandes attentes mènent àde grandes désillusions.

De nombreux représentants du serviceà la clientèle des entreprises de démé-nagement promettent un déménagementparfait. Ils rassurent les clients en leurdisant par exemple : « Le texte en petitscaractères dans le contrat n’est queformalité. Ne vous inquiétez pas, nous

nous occupons de tout. Si tout ne sedéroule pas à votre goût, vous n’avez qu’àtéléphoner à ce numéro et à laisser unmessage sur le répondeur. »

Les mauvaises nouvellescourent vite

Puis l’inévitable survient. Desévénements indépendants de la volontédes entreprises de déménagement, commele mauvais temps, des bris mécaniques oul’erreur humaine viennent décevoir lesgrandes attentes. Des choses qui arrivent.

C’est là que le client commence àpaniquer. Le système de messagerievocale n’est d’aucun secours pour réglerses problèmes ni même lui garantir quequelqu’un va vraiment faire quelquechose. La panique se transforme encolère, puis en rage. La seule façond’exprimer sa frustration c’est d’en parlerà quelqu’un, à n’importe qui et à tout lemonde.

Selon les résultats d’enquêtes menéessur la qualité du service, le client dont leproblème n’est pas réglé rapidementracontera son histoire à entre 12 et 18personnes dans les 24 premières heuressuivant l’événement. Par contre, lesclients satisfaits n’en parleront qu’à deuxou trois personnes de leur entourage.

Que faire pour protéger vos clients,votre réputation et votre personnel desconséquences découlant d’un problèmesurvenu au cours du déménagement?

Promettez-en moins et donnez-en plus

Voyez à ce que les employés qui ontdes contacts directs avec les clients soientréalistes et à ce qu’ils ne prennent que desengagements qu’ils peuvent tenir.Établissez une marge d’erreurs. (WestJeta le meilleur dossier de ponctualité del’industrie aérienne au pays parce qu’elleplanifie les heures d’arrivée en prévoyantautomatiquement une marge d’erreur. Deplus, les équipages au sol sont forméspour s’assurer que les avions décollent àtemps.)

RATER1

Savez-vous ce que les clients veulent?Une vaste étude menée sur la qualité duservice dans un éventail d’entreprises apermis d’identifier les cinq principalesattentes des clients (« RATER ») et decréer un outil de mesure de la satisfactionréelle des clients.

Fiabilité (Reliability) — l’engagementque vous ferez ce que vous avez promis defaire, à temps et dans les budgets prévus;

Assurance (Assurance) — l’assuranceque les employés ont la volonté et lacompétence nécessaires pour faire le travailavec professionnalisme et respect;

Présence d’éléments tangibles(Tangibles) — la réaction positive quesuscite l’apparence physique des employés,de l’équipement et des documents quidécrivent votre entreprise;

Empathie (Empathy) — le sentimentque vos employés ont à cœur les intérêtsdes clients; et

Serviabilité (Responsiveness) — lacertitude que vous réglerez les problèmeset remplirez les engagements sans retard.

Un système téléphoniqueefficace et non pas une sourcede frustration

Je pense que l’inventeur de lamessagerie vocale n’a pas toujours la cote.Bien sûr, les systèmes de messagerievocale permettent aux entreprisesd’économiser le salaire d’une personnedont la seule fonction était de répondre autéléphone et, bien sûr, ils réussissentparfois à satisfaire les clients, les conjointset les collègues. Cependant, lorsqu’ontient compte du prix à payer pour la perteéventuelle de clients, pour les déceptions,pour les promesses non tenues et pour lafrustration que certaines personnesressentent à parler à une machine alorsqu’ils sont dans un fâcheuse situation, lessystèmes de messagerie vocale sontcertainement les appareils conçus pourfaire réaliser des économies les moinsrentables jamais inventés. Les hautes

Les leçons de Charles DickensLa situation typique

suite à la page 18


assure callers that their issues will bedealt with effectively. See RATER,above, for details.

Make it a systemBe sure that not only your cus-

tomer-service people have the skills todeal with customers. Anyone with cus-tomer contact can and will destroygood will if they are not willing andable to communicate effectively withcustomers. Important skills for anyonewith customer contact include:• Establishing rapport• Calming and focusing an upset

customer• Listening and asking questions to

resolve problems• Making recommendations and con-

firming mutual action plans• Overcoming obstacles• Confirming understanding and

agreement• Following up

There are many ways to build theseskills, and investment made here willgo much further in building your repu-tation and profitability than buyingadvertising and making commitmentsyou can’t deliver on.

Be clear/walk the talkMake sure that everyone in your

organization knows that satisfied cus-tomers are the best advertisers youcould ever have. And don’t send mixedmessages. If customer satisfaction isimportant, don’t reward the biggestsale and ignore the best move. Focusyour organization on customer satis-faction, and make it real by focusingyour actions on employee satisfaction.After all, it takes dedicated employeesto create dedicated customers.

Make it soJust like the commander of the

Starship Enterprise, be sure that, whenyou do encounter a problem, you takepersonal responsibility to not just fixthe problem, but make it right in theeyes of the customer and youremployees. A small investment inmaking it right for the customer canbecome a major step to ensuring good-will over time. And don’t be too busyto call the customer to make sure

things are okay. Do it before they callsomeone else.

If you and your organization areable to focus on customer satisfactionas a principle for business success,then you can say, as Dickens’ protago-nist did in A Tale of Two Cities, “It isa far, far better thing that I do,than I have ever done”!2 ■

Ric Williams is President and afounding partner of Williams & GoffinConsulting Inc. He provides consult-ing in the areas of leadership, strate-gic direction, strategy implementation,general management, service qualitymanagement, and sales and marketingmanagement.

consacrées à la formation contribuerontbeaucoup plus efficacement à bâtir votreréputation et à assurer votre rentabilité quecelles dépensées en publicité et enpromesses que vous ne pouvez pas tenir.

Soyez clair/respectez vospromesses

Rappelez à vos employés que lesclients satisfaits font la meilleure public-ité du monde à votre entreprise. Soyezconséquent dans vos actes. Si la satis-faction de la clientèle est importante, nerécompensez pas le meilleur vendeur sansfaire de même avec ceux et celles qui ontréussi le meilleur déménagement. Axezl’ensemble de votre entreprise sur lasatisfaction de la clientèle et posez desgestes concrets pour satisfaire vosemployés. Après tout, les clients qui ontfait affaire avec des employésconsciencieux reviennent.

Prenez la situation en main Faites comme si vous étiez le capitaine

d’un navire et, en cas de problème, prenezpersonnellement la responsabilité nonseulement de le régler mais de le réglercorrectement aux yeux du client et de vosemployés. Un petit investissement pourrésoudre correctement le problème d’unclient peut être un atout important pourgagner une clientèle à long terme. Etprenez le temps d’appeler le client pourvous assurer qu’il est satisfait. Faites-leavant qu’il appelle quelqu’un d’autre.

Si votre entreprise et vous faites de lasatisfaction de la clientèle un principefondamental pour réussir en affaires, vouspourrez dire à l’instar d’un personnage deDickens dans Le conte des deux villes :«C’est de loin la meilleure chose quej’aie faite… »!2 ■

Ric Williams est président et associéfondateur de Williams & GoffinConsulting Inc. Il fournit des conseilsdans le domaine du leadership, de ladirection stratégique, de l’implantationstratégique, de la gestion générale, de lagestion de la qualité du service ainsi quede la gestion des ventes et du marketing.

1 Valarie A. Zeithaml, A. Parasuraman, andLeonard L. Berry, Delivering Quality Service:Balancing Customer Perceptions and Expecta-tions. (New York: The Free Press, 1990)

2 Charles Dickens, A Tale of Two Cities,(various, 1859)

technologies nécessitent une réponsehumaine compensatoire.

Assurez-vous que vos clients peuventparler à quelqu’un en instaurant parexemple un service d’assistance télé-phonique. Ne confiez pas le poste depréposé au service d’assistance télé-phonique à n’importe qui. Il faut que cettepersonne sache comment réagir face à lacolère et à la frustration du client au boutdu fil. Elle doit également être forméepour assurer aux clients que leur problèmesera réglé efficacement. Pour plus dedétails, voir la rubrique RATER ci-dessus.

Faites-en une politique généraleVoyez à ce que le personnel du

service à la clientèle ne soit pas le seul àavoir les qualités nécessaires pour traiteravec les clients. N’importe quel employéqui a des contacts avec les clients peutdétruire votre réputation s’il n’arrive pas àcommuniquer efficacement avec lesclients. Tous les employés en contact avecles clients devraient être formés pour :

• Établir des rapports • Rassurer un client en colère • Écouter et poser les bonnes questions

pour résoudre les problèmes• Faire des recommandations et

confirmer les plans d’action dechacune des parties

• Surmonter les obstacles• S’assurer que tout le monde se

comprend et est d’accord• Faire le suivi

Il existe de nombreuses façons deformer les employés. Les sommes


suite de la page 17


NEWFOUNDLAND &LABRADOR

CORNER BROOK

Household Movers & Shippers Limited

GANDER

Household Movers & Shippers LimitedHoyt’s Moving & Storage

MOUNT PEARL

Domestic Moving & Storage Ltd.Household Movers & Shippers Limited

ST. JOHN’S

AMJ Campbell Van LinesHoyt’s Moving & Storage Ltd.

AMJ Campbell Van LinesTopsail RoadP.O. Box 13786St. John’s, NL A1B 4G3Tel: 709-364-4255Fax: 709-364-7209Toll-free: 1-800-563-9696Email: [email protected] Squires, PresidentServices: Local, long-distance & overseas

HHG moving & storage, packing & crating,distribution

Geographic Locations Served: 100-mile radius,plus Baie Verte to west of Baie Verte

Warehouse: Concrete block & metal

Domestic Moving & Storage Ltd.134 Clyde AvenueMount Pearl, NL A1N 4S3Tel: 709-747-5188Fax: 709-747-2234Email: [email protected] LeDrew, President and General ManagerServices: Local, long-distance & overseas

HHG moving & storage, originating agent/destination agent service

Geographic Locations Served:Newfoundland & Labrador

Warehouse: Concrete block, palletized,sprinklered, alarmed

Household Movers & Shippers LimitedCountry Road Industrial Park5 Lundrigan DriveP.O. Box 747Corner Brook, NL A2H 6G7Tel: 709-634-2434Fax: 709-634-9643Toll-free: 1-800-563-1434Website: www.householdmovers.caEmail: [email protected] Head, ManagerServices: HVP, logistics, office & household

goods relocation, packing, crating, &transportation worldwide

Geographic Locations Served: NewfoundlandWarehouse: Steel frame, palletized, bonded &

government-approved

Household Movers & Shippers Limited14 McCurdy DriveGander, NL A1V 1A2Tel: 709-651-2050Fax: 709-256-2538Toll-free: 1-800-563-2784Website: www.householdmovers.caEmail: [email protected] Broderick, ManagerServices: HVP, logistics, office & household

goods relocation, packing, crating, &transportation worldwide

Geographic Locations Served: NewfoundlandWarehouse: Steel frame, palletized, bonded &

government-approved

Household Movers & Shippers Limited19 Clyde AvenueDonovans Industrial ParkMount Pearl, NL A1B 4R8Tel: 709-747-4222Fax: 709-368-2619Toll-free: 1-800-563-8080Website: www.householdmovers.caEmail: [email protected] Young, PresidentServices: HVP, logistics, office & household

goods relocation, record storage, packing,crating & transportation worldwide

Geographic Locations Served: St. John’s,Gander & Corner Brook NF, Labrador City &Goose Bay, Labrador, & Saint John NB

Warehouse: Steel frame, climate-controlled,palletized, bonded & government-approved

Hoyt’s Moving & Storage9 Carr CrescentGander, NL A1V 2E2Tel: 709-256-8832Fax: 709-651-3270Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Chaffey, ManagerServices: Local, long-distance & overseas HHG

moving & storageGeographic Locations Served: Newfoundland,

Gander (100-mile radius)Warehouse: Metal, palletized

Hoyt’s Moving & Storage Ltd.P.O. Box 8204St. John’s, NL A1B 3N4Tel: 709-747-4291Fax: 709-747-2687Toll-free: 1-800-563-2233Website: www.hoytsunited.comEmail: [email protected] O’Donnell, ManagerServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served: Newfoundland,

St. John’s (100-mile radius)Warehouse: Fully palletized, heated

NOVA SCOTIA

DARTMOUTH

AMJ Campbell Van LinesGuardian Transfer & Storage

HALIFAX

Hoyt’s Moving & Storage Ltd.Maritime Moving & StorageMunden’s Moving Ltd.

MIDDLETON

Hoyt’s Moving & Storage Ltd.

STELLARTON

Hoyt’s Moving & Storage

TRURO

Wallace L. Stewart Moving & Storage Co. Ltd.

AMJ Campbell Van Lines31 John Savage AvenueDartmouth (Halifax), NS B3B 1Z9Tel: 902-468-4313Fax: 902-468-3950Email: [email protected] AmiraultServices: Local and long-distance household

goods relocation originating within a 50-mileradius of Halifax, able to service all of Canada& U.S., also has separate international &commercial divisions

Geographic Locations Served: WorldwideWarehouse: 20,000 square feet of heated

space, military-approved & bonded, securitycameras & alarmed, able to stack three high,steel & aluminum construction

Other Association Memberships:BBB – Maritimes

C a n a d i a n M o v e r s / E n t r e p r i s e s c a n a d i e n n e s d e d é m é n a g e m e n t

C O A S T T O C O A S T M

UNITED STATES

LONG DISTANCE SPECIALISTS

Corporate and Employee Relocations

Free No Obligation Estimates

Local Moves and Office Moves

Members of the Better Business Bureau

Packing Supplies and Services

Storage in most major cities across

Canada

M O V I N G I N C A N A D A

OVERSEAS

A to B Moving878 Viewfield RoadVictoria, BC V9A 4V1250-414-6683 • 250-414-0178 [email protected]

Alberta Movers BC (2000) Ltd.210 Dalcastle Close NWCalgary, AB T3A 1Z5403-208-0588 • 403-516-0922 Fax

B.C.’s Careful Movers and Delivery Services Ltd.17023 - 88 AvenueSurrey, BC V4N 3G3877-668-8555 • 604-250-8555604-589-5528 [email protected]

Big Picture Moving Company6 Melwood AvenueHalifax, NS B3N 1E3800-790-4285 • 902-477-6435902-477-3444 [email protected]

Blake’s Moving & Storage1060 Murry DriveWilliams Lake, BC V2G 4K8250-392-3454 • 250-392-6293 [email protected]

Brown’s Moving and Storage81 Berkely StreetWasaga Beach, ON L0L 2P0705-429-3740 • 705-429-1947 [email protected]

Budget Moving and Storage Ltd.1132 Avenue R South Saskatoon, SK S7M 5T7306-653-1767 • 306-382-2002 [email protected]

Burlington Movers1160 Blair Road - #A1Burlington, ON L7M 1K9905-336-9947 • 905-336-2003 Fax

Doucet’s Moving & Storage5370 Canotek Road - #25Ottawa, ON K1J 9E8613-742-7555 • 613-742-8081 [email protected]

Great Canadian Van Lines Ltd.669 Ridley Place - #203Delta, BC V3M 6Y9800-665-0055 • 604-540-6683604-540-6640 [email protected] Office

Legend Transport Ltd.376-1st Avenue EastRegina, SK S4N 5H2 306-721-1556 • 306-721-1595 [email protected]

Mountaineer Movers Ltd.487 Grays RoadHamilton, ON L8E 2Z5800-263-4561 • 905-561-8880905-561-0606 [email protected]

Pioneer Moving & Storage4978 Uplands DriveKamloops, BC V2C 6M8877-746-5423 • 250-573-6083250-573-4116 [email protected]

Provincial Moving & Storage Ltd.9908-65 AvenueEdmonton, AB T6E 0K9800-378-6329 • 780-469-6233780-702-1728 [email protected]

Purely Canadian Movers Inc.91 Golden Drive - #16Coquitlam, BC V3K 6R2877-485-6683 • 604-522-7222604-552-7241 [email protected]

Tender Touch Moving Company Inc.1480 Jane Street – Unit BToronto, ON M9N 2R1877-836-3378 • 416-654-4994416-654-4993 [email protected]

Van’s Delivery Moving & Storage 352 McIntyre Street EastNorth Bay, ON P1B 1C8877-864-6967 • 705-474-5870705-474-4701 [email protected]

WORLDWIDE MOVING

GCVL Agent - CAM Supporters


Guardian Transfer & Storage210 Joseph Zatzman DriveDartmouth, NS B3B 1P4Tel: 902-435-2824Fax: 902-435-2704Toll-free: 1-800-668-1353Website: www.guardiantransfer.comEmail: [email protected] Taylor, PresidentServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served: Halifax &

Dartmouth (100-mile radius), Nova ScotiaWarehouse: Sprinklered, heated, palletized

Hoyt’s Moving & Storage Ltd.1 Mills DriveP.O. Box 9105, Station AHalifax, NS B3K 5M7Tel: 902-876-8202Fax: 902-876-2211Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Hoyt, PresidentServices: Local, long-distance & overseas

HHG moving & storage, packing & crating Geographic Locations Served: Halifax &

Dartmouth (100-mile radius), Nova ScotiaWarehouse: Palletized

Hoyt’s Moving & Storage Ltd.P.O. Box 836Middleton, NS B0S 1P0Tel: 902-825-6434Fax: 902-825-6025Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Palmer, Vice-PresidentServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served: Nova Scotia,

Middleton (50-mile radius)Warehouse: Steel & concrete, palletized,

sprinklered

Hoyt’s Moving & Storage6264 South Foord StreetStellarton, NS B0K 1S0Tel: 902-752-7145Fax: 902-752-1656Toll-free: 1-800-565-7145Website: www.hoytsunited.comEmail: [email protected] Lewis, Sales & Operations ConsultantServices: Local, long-distance & overseas

HHG moving & storage, packing & crating,office moving

Geographic Locations Served: Nova Scotia,Stellarton (100-mile radius)

Warehouse: Bonded, palletized, sprinklered,heated, dock-level loading, DND-certified,sufferance

Maritime Moving & Storage28 Topple DriveHalifax, NS B3B 1L6Tel: 902-468-6868Fax: 902-468-6869Toll-free: 1-877-406-6868Email: [email protected] Thompson, President and CEOServices: Local, long-distance & overseas

HHG moving & storage, office & commercialmoving, special products

Geographic Locations Served: Nova Scotia,Halifax, Dartmouth, Canada, USA

Warehouse: One building, all sprinklered,alarm security

Munden’s Moving Ltd.114 Chain Lake DriveHalifax, NS B3S 1B1Tel: 902-450-1323Fax: 902-450-1335Toll-free: 1-877-289-9120Website: www.mundensmoving.comEmail: [email protected] Munden, PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & crating, officemoving, sale of packing material

Geographic Locations Served: Ontario, NewBrunswick, Nova Scotia, PEI, Newfoundland

Warehouse: Brick & steel, fire & burglar alarms,sprinklered, heated & air-conditioned,palletized, dock-level loading

Wallace L. Stewart Moving & Storage Co. Ltd.173 Truro Heights RoadRR #1Truro, NS B2N 5A9Tel: 902-897-7433Fax: 902-897-0623Toll-free: 1-888-464-MOVE (6683)Email: [email protected] Stewart, Owner/ManagerServices: Local & long-distance moving, HHG &

vehicles, packing, crating, storage, publicwarehousing, record/file storage

Geographic Locations Served: All of CanadaWarehouse: Steel-framed, climate-controlled,

dock-level loading

PRINCE EDWARDISLAND

CHARLOTTETOWN

Discount Mover Ltd.Foley’s Transfer Inc.

Discount Mover Ltd.303 Patterson DriveCharlottetown, PE C1A 8K4Tel: 902-892-1821Fax: 902-566-9900Toll-free: 1-800-319-9998Email: [email protected] Muise, Operations ManagerServices: All moving servicesGeographic Locations Served: Canada-wide,

USAWarehouse: Heated, fire-protected, double-

locked entryOther Association Memberships: AMSA

Foley’s Transfer Inc.9 Walker DriveCharlottetown, PE C1A 8S5Tel: 902-894-9914/902-894-3416Fax: 902-566-4851Email: [email protected] Foley, Owner/ManagerServices: Local & long-distance HHG moving &

storage, packing & cratingGeographic Locations Served: Prince Edward

Island, CharlottetownWarehouse: Wooden structure, metal siding,

government-inspected, heated, fire-inspected,24-hour security

NEW BRUNSWICK

FREDERICTON

East Coast Moving & WarehousingHousehold Movers & Shippers Ltd.Hoyt’s Moving & Storage Ltd.L.H. Chapple Ltd.

MIRAMICHI

Hoyt’s Moving & Storage Ltd.

MONCTON

East Coast Wallace Moving & WarehousingGeldart’s Warehouse & Cartage Ltd.Hoyt’s Moving & Storage Ltd.

SAINT JOHN

Hoyt’s Moving & Storage Ltd.Maritime Moving and Storage



East Coast Moving & Warehousing125 Whitting Road, Comp 38Fredericton, NB E3B 5Y5Tel: 506-459-8277Fax: 506-458-1153Website: www.eastcoastmoving.comEmail: [email protected] Lounsbury, Vice PresidentServices: Local, long-distance & overseas

moving, packing, crating, storage, publicwarehousing, record storage

Geographic Locations Served:Western New Brunswick

Warehouse: Steel frame with siding, heated

East Coast Wallace Moving & Warehousing245 Beaverbrook StreetP.O. Box 868Moncton, NB E1C 8N8Tel: 506-858-1000Fax: 506-858-5628Email: [email protected] Marshall, PresidentServices: Local, long-distance & overseas

relocation specialist. Business-record storage.Office & commercial storage & relocations.Packing-material sales available.Containerized storage. Bilingual service:English & French.

Geographic Locations Served: North- & south-eastern New Brunswick, northern Nova Scotia& Prince Edward Island

Warehouse: Vinyl siding, fire & burglar alarm,video surveillance, sprinklered, DND-certified,propane-heated, containerized storage, dock-level & grade-level, loading door, rackingstorage, fenced compound; less than fiveminutes from TCH & hotels

Geldart’s Warehouse & Cartage Ltd.145 Edinburgh DriveMoncton Industrial ParkMoncton, NB E1E 2K9Tel: 506-857-3114Fax: 506-857-3087Toll-free: 1-800-267-0464Website: www.atyp.com/geldartsEmail: [email protected] Wry, PresidentServices: Local, long-distance, U.S. & overseas

HHG & commercial moving & storage, packing& crating

Geographic Locations Served: New Brunswick,Moncton, northern Nova Scotia

Warehouse: Modern steel building,DND-approved, palletized, sprinkler, heated,fire & burglar alarms

Household Movers & Shippers Ltd.77 Pepin RoadVanier Industrial ParkFredericton, NB E3B 8J9Tel: 506-451-9520Fax: 506-451-9540Toll-free: 1-800-561-1144Email: [email protected] J. DoucetteServices: Local, long-distance, office & overseas

moving, packing & cratingGeographic Locations Served:

Fredericton-Oromocto, CFB Gagetown,west to Quebec/New Brunswick border

Warehouse: Steel frame, fully palletized,government-approved

Hoyt’s Moving & Storage Ltd.55 MacKenzie RoadFredericton, NB E3B 6B6Tel: 506-453-0123Fax: 506-452-9110Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Hoyt, PresidentServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served: Western &

northwestern New Brunswick, FrederictonWarehouse: Palletized, sprinklered

Hoyt’s Moving & Storage Ltd.270 Dalton AvenueMiramichi, NB E1V 3N9Tel: 506-622-4268Fax: 506-622-8329Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Stewart, Assistant ManagerServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served: Eastern &

northeastern New Brunswick, MiramichiWarehouse: Palletized, sprinklered, metal

Hoyt’s Moving & Storage Ltd.227 Henry DunantMoncton, NB E1E 1E4Tel: 506-859-2442Fax: 506-859-1918Toll-free Fax: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] MacDonald, ManagerServices: Local, long-distance & overseas

HHG moving & storage, high-value productsGeographic Locations Served: New Brunswick,

Moncton (60-mile radius), northern NovaScotia

Warehouse: Brick, palletized, sprinklered,heated

Hoyt’s Moving & Storage Ltd.55 Old Black River RoadSaint John, NB E2R 1A3Tel: 506-633-1943Fax: 506-633-1947Toll-free: 1-800-565-4698Website: www.hoytsunited.comEmail: [email protected] Calhoun, ManagerServices: Local, long-distance & overseas

HHG moving & storageGeographic Locations Served:

Southwestern New Brunswick, Saint JohnWarehouse: Palletized, sprinklered, heated

L.H. Chapple Ltd.RR #2P.O. Box 1505Fredericton, NB E3B 5G2Tel: 506-458-9845Fax: 506-459-1490Toll-free: 1-866-458-9845Website: www.frederictonmoving.comEmail: [email protected] ChappleServices: All moving-related servicesGeographic Locations Served:

Fredericton, northwestern NBWarehouse: Steel & wood framework,

DND-approved, palletized

Maritime Moving and Storage406 Grandview AvenueP.O. Box 2234Saint John, NB E2L 3V1Tel: 506-633-9180Fax: 506-633-1883Website: www.eastcoastmoving.comEmail: [email protected] Marshall, PresidentServices: Local, long-distance & overseas

moving, packing, crating, storage, publicwarehousing, record storage

Geographic Locations Served:Southern New Brunswick

Warehouse: Steel framed with siding, heated,palletized or rack storage, fire alarm withsprinklers, security alarm

QUEBEC

BROSSARD

Agence de Déménagement Pierre Panneton etAssociés Limitée

DRUMMONDVILLE

Déménagement Drummond Inc.

LACHINE

Déménagement Prince/Prince Movers



LAVAL

Déménagement Brisson Inc.Transport Cotnoir Inc.

MONTREAL

Kenwood Moving & Storage Inc.Le Clan Panneton (1993) Inc.Meldrum the Mover Inc.Tippet-Richardson Limited

QUÉBEC

Dolbec Transport Inc.Les Déménagements Côté ltéeTMV Transport Inc.

SHERBROOKE

Déménagement Roy et Martineau Inc.

ST-BRUNO (MONTRÉAL)

Déménagement Mont-Bruno/Lakeshore Inc.

ST-LAURENT

Martel Express (Montreal) Inc.

Agence de Déménagement Pierre Pannetonet Associés Limitée3755, rue Isabelle, Bureau #101Brossard, QC J4Y 2R2Tel: 450-444-8300Fax: 450-444-8296Toll-free: 1-800-667-7398Website: www.panneton.comEmail: [email protected] Joron, Sales Manager, HHGServices: Local, long-distance & overseas

HHG moving & storage, packing & cratingGeographic Locations Served:

Montreal, Quebec, Canada, USAWarehouse: Government-approved,

Customs-bonded, fully palletized,alarmed & heated

Déménagement Brisson Inc.1980, rue MontereyLaval, QC H7L 3S3Tel: 450-681-5115Fax: 450-681-2911Website: www.brissonmoving.comEmail: [email protected] Brisson, PrésidentServices: Local, long-distance & overseas

HHG moving & storage, packing & cratingGeographic Locations Served: Montreal,

Province of QuébecWarehouse: Government-approved, Customs-

bonded, fully palletized, alarmed, heated

Déménagement Drummond Inc.1130, boul. LemireDrummondville, QC J2C 7W7Tel: 819-478-0323Fax: 819-478-5537Toll-free: 1-800-667-4153Website: www.demenagementdrummond.comEmail: [email protected] Collard, President and CEOServices: Déménagement local, longue

distance, résidentiel et commercial, emballageet crating pour déménagement outre-mer,spécialisé pour Labrador et la région nord-estdu Québec, entreposageet déballage

Geographic Locations Served: Tout le CanadaWarehouse: Blocs de ciment - protection contre

le feu, air climatisé, chauffé, approuvé par legouvernement, système d’alarme

Déménagement Mont-Bruno/Lakeshore Inc.1900, boul. Marie VictorinSt-Bruno (Montréal), QC J3V 6B9Tel: 450-653-7891Fax: 450-653-3641Toll-free Fax: 1-877-336-1212Website: www.brunolake.comEmail: [email protected] Forget, PresidentServices: Local, long-distance & overseas HHG

moving & storage, office/commercialinstallation, packing & crating

Geographic Locations Served: MontrealWarehouse: Steel frame, alarm, DND-certified,

Customs-bonded, palletized

Déménagement Prince/Prince Movers300 Berge du Canal, Suite 312Lachine, QC H8R 1H3Tel: 514-367-0000Fax: 514-367-0999Website: www.princemoving.comEmail: [email protected] Gizelo, PresidentServices: Storage, local, long-distance, packing,

export packing, crating, commercial, special-product brokerage, bonded carrier, post-auditcarrier

Geographic Locations Served: Canada, USAWarehouse: Concrete block, steel frame, burglar

alarm, fire alarm, 24-hour security, heated,palletized, dock-level loading, drive-in,sprinklered, bonded

Déménagement Roy et Martineau Inc.316, 12ième Avenue SudSherbrooke, QC J1G 2V6Tel: 819-563-4322Fax: 819-569-7352Toll-free: 1-800-567-3585Website: www.roymartineau.comEmail: [email protected] Lilford, Directrice généraleServices: Local, long-distance & overseas

moving & storage, office/commercialinstallation, packing & crating, industrial

Geographic Locations Served: Sherbrooke(100-mile radius)

Warehouse: Alarm, DND-certified, intocontainer.Warehouse #1: brick, 10,000 square feet,palletized. Warehouse #2: 13,000 square feet,not palletized. Warehouse #3: 3,600 squarefeet

Dolbec Transport Inc.975, av. Ducharme, Bureau 100Québec, QC G1M 3Y9Tel: 418-687-3830Fax: 418-687-4419Toll-free: 1-800-663-3830Website: www.dolbectransport.comEmail: [email protected] Wieber, Director, Special Products DivisionServices: Local, long-distance & overseas

moving of HHG and articles requiringspecialized handling, packing & cratingservices, commercial & office moving,transportation & handling of heavy machinery,medical equipment, etc.

Geographic Locations Served: Quebec City,Province of Quebec, Canada & USA

Warehouse: Warehouse and operationslocation: 1041, Pierre-Bertrand, Quebec, QC.Government-approved, Customs-bonded,palletized, cement-block & steel-frameconstruction, alarm & climate control,dock-level loading with two inside docks

Other Association Memberships: Associationdu camionnage du Québec, CAA approved;Certified ISO 9001-2000

Kenwood Moving & Storage Inc.15 de l’AviationMontreal, QC H9R 4Z2Tel: 514-695-9271Fax: 514-695-2153Toll-free: 1-888-738-9110Website: www.kenwoodmoving.comEmail: [email protected] Delanty, PresidentServices: Local, long-distance & overseas HHG

moving & storage, Allied International PartnerGeographic Locations Served: Montreal,

Province of Quebec, eastern OntarioWarehouse: ADT fire & burglar alarms,

sprinklered, Canada Customs-bonded



Le Clan Panneton (1993) Inc.2660, rue MullinsMontréal, QC H3K 1P4Tel: 514-937-0707Fax: 514-937-1473Toll-free: 1-800-361-8739Website: www.leclanpanneton.caEmail: [email protected] J. Cyr, PrésidentServices: Local, longue distance et outre-mer

déménagement et entreposage, emballage etdeballage

Geographic Locations Served: Montréal,Québec, Canada, USA

Warehouse: Brique, systeme d’alarme, gicleur,camera circuit fermé, gardien de nuit, chauffé,quai chargement, cautionne douanes Canada

Les Déménagements Côté ltée2890, avenue KeplerQuébec, QC G1X 3V4Tel: 418-652-8222Fax: 418-652-7177Toll-free: 1-800-263-9754Email: [email protected] Giroux, PresidentServices: Local, long-distance, overseas

HHG moving & storage, packing & crating,commercial moving & storage

Warehouse: Temperature-controlled, alarmprotection (Protectron), DND-certified(bonded), dock-level loading

Martel Express (Montreal) Inc.10105 Henri-Bourassa Boulevard WestSt-Laurent, QC H4S 1A1Tel: 514-331-3311Fax: 514-331-0303Toll-free: 1-800-642-2862Website: www.martelexpressmontreal.comEmail: [email protected] Valade, PresidentServices: Local, long-distance & overseas

HHG moving & storage, packing & crating,commercial & office moving

Geographic Locations Served: Canada & U.S.Warehouse: Government-approved, bonded,

fireproof concrete, sprinklered, palletized threedecks, heated, alarm, electronic tailgateservice, auto loading & unloading

Meldrum the Mover Inc.6645 Sherbrooke Street WestMontreal, QC H4B 1N4Tel: 514-481-1122Fax: 514-488-5305Toll-free: 1-800-561-1123Website: www.meldrumthemover.comEmail: [email protected] Filgiano, PresidentServices: Local, long-distance (Canada & USA)

& overseas HHG moving; exportpacking/crating; import/export internationalforwarding to all points; commercial moving,office systems & furniture installation,repair & service; Montreal container depotfor United Van Lines

Geographic Locations Served: GreaterMontreal Area, western Quebec, EasternTownships of Quebec, eastern Ontario

Warehouse: Inner city facilities: five-storey brick& concrete with high-security vaults and 450steel, fireproof storage rooms; 48,000 sq. ft.,fireproof, heated, sprinklered; electronicburglar system, plus nightwatchman; DND-approved, Canadian bonded warehouseWest Island suburban facilities: 20,000 sq. ft.,palletized, three high; fireproof, heated,sprinklered, dock-level loading

Tippet-Richardson Limited1945 Hymus BoulevardPointe Claire (Montréal), QC H9P 4T2Tel: 514-426-1538Fax: 514-426-8553Toll-free: 1-888-710-4133Website: www.tippet-richardson.comEmail: [email protected] Montgomery, General ManagerServices: Long-distance & overseas HHG

moving & storageGeographic Locations Served: All of CanadaWarehouse: One building, sprinklered,

alarm security

TMV Transport Inc.2525, rue Watt, off. 10Québec, QC G1P 3T2Tel: 418-657-2220Fax: 418-657-8807Toll-free: 1-866-204-1733Website: www.tmvlogistique.comEmail: [email protected] Wieber, Director, Special ProductsDivision

Geographic Locations Served: Toronto,Montreal, Quebec, New Brunswick

Transport Cotnoir Inc.2705, avenue Francis HughesLaval, QC H7L 3S8Tel: 514-381-1821Fax: 450-668-3307Website: www.alliance9000.com/ANG/C2/

mtl/mtl00142.htmlGilbert Cotnoir, GestionnaireServices: Déménagement local, longue

distance, outre-mer, transport, emballage,déballage et entreposage

Geographic Locations Served: Montréal urbainWarehouse: Blocks & briques, approuvé par le

DND, alarme et 41 quais de chargement

ONTARIO

ALLISTON

Mountain Moving & Storage Ltd.

ARTHUR

Hummel’s Moving Ltd.

BELLEVILLE

LaPalm Moving Systems

BRAMPTON

Amfreight International

BURLINGTON

Taylor Moving & Storage Ltd.

CHATHAM

Mike’s Moving & Storage (Chatham) Ltd.

CORNWALL

St. John’s Transfer (1978) Ltd.

GODERICH

Gardiner’s Moving

HAMILTON

Cesar Van & Storage LimitedMountaineer Movers Limited

KINGSTON

AMJ Campbell Van LinesFrank the MoverFrost the MoverWalker’s/Capital Group of Moving &

Storage Companies

KITCHENER

AMJ Campbell Van LinesTotal-Relocation Moving & Storage

LONDON

McFalls Moving & Storage Ltd.Robson Cartage 2000 Inc.Tippet-Richardson Limited



MARKHAM

AMJ Campbell Van LinesGlobal International Inc.Intercontinental Van Lines, Inc.Middup Moving & Storage Ltd.Wescon Movers Group

MISSISSAUGA

AMJ Campbell CorporateAMJ Campbell InternationalAvenue Moving & StorageBrytor InternationalKMS Van Lines Inc.Leader Moving & Storage Inc.Rawlinson Moving & Storage Ltd.Taylor Moving & Storage Ltd.TheMIGroup

NIAGARA FALLS

Niagara Moving & Storage Inc.

ORLEANS

Ability Moving & Transfer Ltd.

OSHAWA

Coburn’s Transportation SystemsMackie Moving Systems

OTTAWA

All Continent Transport Ltd.AMJ Campbell Van LinesBoyd Moving & Storage Ltd.D’Arcy Moving & StorageFred Guy Moving & Storage Ltd.Guardian Overseas Shipping Ltd.Parkway Van LinesTippet-Richardson Limited

PETERBOROUGH

McWilliams Moving & Storage

SCARBOROUGH

Ace Moving & Installation Inc.Greg & Sons Moving and StorageHARCO Moving and Installation

SIMCOE

Wayne’s Moving, Storage & Delivery

SMITHS FALLS

Wills Transfer Limited

ST. CATHARINES

Harvey Moving Systems Inc.

SUDBURY

Harris MoversMister Mover

SUTTON WEST

Movetrans International

TORONTO

Abbeywood Moving & Storage Inc.Hudson Movers Ltd.Phillips Moving & StorageTender Touch MovingTippet-Richardson LimitedTR Overseas Moving Inc.

WASAGA BEACH

Brown’s Moving & Storage

WATERLOO

A-Plus Office Relocations

WINDSOR

Glen’s Moving & Storage Ltd.Windsor Truck & Storage

WOODSTOCK

Bigham the Mover Limited

A-Plus Office Relocations30 B Amos AvenueWaterloo, ON N2L 5G3Tel: 519-886-1570Fax: 519-886-0016Toll-free: 1-888-272-6621Email: [email protected] Thomson, PresidentServices: Local & long-distance office &

commercial moving, office furniture delivery &systems furniture installations, repairs &service

Geographic Locations Served: To, from &within Greater Toronto Area, GoldenHorseshoe, London, Windsor & centralOntario

Abbeywood Moving & Storage Inc.480 Finchdene SquareToronto, ON M1X 1C2Tel: 416-292-1107Fax: 416-292-7764Toll-free: 1-800-565-4888Website: www.abbeywoodmoving.comEmail: [email protected] Wilson, PresidentServices: Local, long-distance & overseas

relocations, packing, crating, storage, fine-artservices division

Geographic Locations Served: Worldwide,Canada, Toronto, Scarborough

Warehouse: Concrete block & brick, fullypalletized, alarmed, heated

Ability Moving & Transfer Ltd.785 Taylor Creek BoulevardOrleans, ON K1C 1T1Tel: 613-830-7090Fax: 613-830-2004Toll-free: 1-800-267-1699Website: www.abilitymoving.on.caEmail: [email protected] Lortie, PresidentServices: Professional moving & packing

services for domestic and international HHG;commercial moving & installation division;freight division. Offers a bonded facility forstorage and inbound international shipments.Professional preparation and competitive ratesworldwide. Member of the Better BusinessBureau.

Geographic Locations Served: Canada, USA &international

Warehouse: Dock- & grade-level loading,racking, palletized, class A audio securitysystem, bonded warehouse, DND-certified

Other Association Memberships: AMSA,HHGFAA, IATA, QMI, RIM (RegisteredInternational Mover), ISO Certified

Ace Moving & Installation Inc.140 Finchdene Square, Unit 17Scarborough, ON M1X 1B1Tel: 416-335-7307Fax: 416-335-0762Toll-free: 1-877-335-7307Website: www.acemove.comEmail: [email protected]çois Parent, PresidentServices: Local & long-distance commercial,

industrial & office relocation services,installations, storage, bin rentals & freeestimates; project management. Member of:BBB

Geographic Locations Served: Toronto,Ontario, Quebec, all of Canada, USA

Warehouse: Concrete block, steel frame, fire &burglar alarms, sprinklered, heated,dock-level loading



All Continent Transport Ltd.2370 Walkley RoadOttawa, ON K1G 4H9Tel: 613-526-3065Fax: 613-526-1138Website: www.allcontinent.comEmail: [email protected] Leroux, General ManagerServices: Local & long-distance moving, air &

sea shipment worldwide, warehousing &special crating/art works; ISO 9002 certifiedfor freight forwarding, warehousing, storage &transfer of goods; bonded warehouse & carrier

Geographic Locations Served: Ottawa-Hullarea

Warehouse: Concrete block & steel, sprinkler,alarm, 32-foot ceiling, fenced yard, patrolled

Other Association Memberships: FIDI, COMA

Amfreight International188 Wilkinson Road, Unit 16Brampton, ON L6T 4W9Tel: 905-451-3755Fax: 905-451-5399Toll-free: 1-800-667-1597Toll-free Fax: 1-800-361-4758Website: www.amfreight.caEmail: [email protected] Cleary, Owner/PresidentServices: Household goods forwarding

worldwide, tariff availableGeographic Locations Served: Worldwide,

except North AmericaOther Association Memberships: HHGFAA

AMJ Campbell Corporate1445 Courtneypark Drive EastMississauga, ON L5T 2E3Tel: 905-795-3792Fax: 905-670-3787Website: www.amjcampbell.comEmail: [email protected] M. Frappier, Executive Vice PresidentServices: Local, long-distance & overseas HHG

& commercial moving & storage, packing &custom crating “QSI”


Warehouse: Government-approved, Customs-bonded, temperature-controlled, state-of-the-art triple-stacked furniture-vault warehouse

AMJ Campbell International1445 Courtneypark Drive EastMississauga, ON L5T 2E3Tel: 905-670-6683Fax: 905-670-6684Toll-free: 1-800-363-6683Website: www.amj-international.comEmail: [email protected] Jensen, Managing DirectorServices: Worldwide movingGeographic Locations Served: Worldwide

relocations

AMJ Campbell Van Lines1234 Gardiners RoadKingston, ON K7P 2T5Tel: 613-634-1040Fax: 613-634-2374Toll-free: 1-888-265-6683 (1-888-amj-move)Website: www.amjcampbell.comEmail: [email protected] Frappier, General ManagerServices: Long-distance, local, storage, packing

& crating, overseasGeographic Locations Served: Greater

Kingston area (Belleville, Napanee, Brockville)Warehouse: Government-approved, DND-

certified, Customs-bonded, fully palletized,alarm protection, climate-controlled, dock-levelloading

AMJ Campbell Van Lines43 McBrine PlaceKitchener, ON N2R 1H5Tel: 519-895-1100Fax: 519-895-1105Website: www.amjcampbell.comEmail: [email protected] Warnick, President and Franchise OwnerServices: Local, long-distance, overseas

household goods & commercial moving &storage


Warehouse: Cement block, heated, air-conditioned, sprinklered, infrared motionalarm, palletized

AMJ Campbell Van Lines176 Hillmount RoadMarkham, ON L6C 1Z9Tel: 905-887-5557Fax: 905-887-3235Toll-free: 1-800-267-7222Website: www.amjcampbell.comEmail: [email protected] Frappier, Senior Vice PresidentServices: Local, long-distance & overseas HHG




AMJ Campbell Van Lines2710 Stevenage DriveOttawa (Gloucester), ON K1G 5N2Tel: 613-737-0000Fax: 613-737-7270Toll-free: 1-888-766-0000Website: www.amjcampbell.comEmail: [email protected] Frappier, Vice President, HHG and

InternationalServices: Local, long-distance & overseas HHG




Avenue Moving & Storage992 Rangeview RoadMississauga, ON L5E 1H3Tel: 905-891-2041Fax: 905-891-2044Website: www.avenuemoving.comEmail: [email protected] StoneServices: Local, long-distance & overseas HHG

& commercial moving & storage, packing &crating

Geographic Locations Served: Greater TorontoArea & worldwide

Warehouse: Block, sprinklered, burglar alarm,heated, dock-level loading, Customs-bonded,palletized

Bigham the Mover Limited400 Springbank Avenue SouthWoodstock, ON N4S 7W3Tel: 519-537-5568Fax: 519-537-2798Toll-free: 1-800-265-4048Website: www.bigham.caEmail: [email protected] Bigham, PresidentServices: Local & long-distance HHG moving &

storage, packing & crating, originating agent &destination agent services, cross-border,special products

Geographic Locations Served: To, from orwithin southwestern Ontario including cross-border

Warehouse: Steel, heated, palletized, direct firealarm

Boyd Moving & Storage Ltd.767 Belfast RoadOttawa, ON K1G 0Z4Tel: 613-244-4444Fax: 613-744-8382Toll-free: 1-800-268-1469Website: www.boyd.caEmail: [email protected] Acreman, Vice PresidentServices: Full-service local, long-distance &

international relocations, storage, commercialmoving, installation of modular furniture

Geographic Locations Served: Canada, USA,overseas

Warehouse: Concrete block & steel, sprinklered,alarmed, heated, Customs-bonded,government-approved, dock-level loading,pallets, racking & car ramp

Brown’s Moving & Storage81 Berkley StreetWasaga Beach, ON L0L 2P0Tel: 705-429-3740Fax: 705-322-5984Toll-free: 1-877-687-1480Website: www.brownsmoving.comEmail: [email protected] Brown, OwnerServices: Moving, packingGeographic Locations Served: Ontario onlyWarehouse: Self-storage



Brytor International275 Export BoulevardMississauga, ON L5S 1Y4Tel: 905-564-8855Fax: 905-564-8841Website: www.brytor.caEmail: [email protected] Rathbone, PresidentServices: International HHG moving & storage,

packing & cratingGeographic Locations Served: All of CanadaWarehouse: Brick, alarm & fire alarm,

sprinklered, heated, dock-level loading,Canada Customs-bonded

Other Association Memberships: COMA, BAR,FIDI, OMNI, HHGFAA, SAIMA

Cesar Van & Storage Limited449 Woodward AvenueHamilton, ON L8H 6N6Tel: 905-545-2383Fax: 905-545-3323Website: www.cesarvan.comEmail: [email protected] Hudson, ManagerServices: Local, long distance, commercial &

international relocation, professional packing,short- & long-term storage (Toronto line: 416-360-1055, Oakville line: 905-827-7473)

Geographic Locations Served: GoldenHorseshoe Area, Metro Toronto, Brant & Elgincounties

Warehouse: Brick, palletized, heated, securitysystem, fenced compound

Coburn’s Transportation Systems341 Marwood DriveOshawa, ON L1H 7P8Tel: 905-427-2909Fax: 905-571-4769Toll-free: 1-800-665-0578Email: [email protected] Coburn, PresidentServices: Local, long-distance & overseas

moving & storage, high-value products &electronics storage & distribution, over-dimensional moving, office relocations

Geographic Locations Served: To, from &within Greater Toronto & southern Ontario,service to & from any point in the world

Warehouse: Block & steel deck, monitoredburglar & fire alarms, DND-approved,Customs-bonded, climate-controlled,palletized furniture storage, office-recordsretention, secure outdoor storage

D’Arcy Moving & Storage2495 Lancaster RoadOttawa, ON K1B 4L5Tel: 613-733-0040Fax: 613-733-7120Toll-free: 1-888-506-9465Website: www.darcymoving.comEmail: [email protected] Van Remortel, PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & crating,installation of modular furniture


Warehouse: Concrete block, steel frame, firealarm, sprinklered, burglar alarm, DND-certified, heated, palletized, dock-level loading

Frank the Mover2212 Princess StreetKingston, ONTel: 613-389-9331Fax: 613-530-2473 Website: www.frankthemover.comEmail: [email protected] Spindler, PresidentServices: Packing/unpacking, move anywhere in

Canada, storage, labour supply, systemfurniture specialists, tailgates, heavy goods,safes

Geographic Locations Served: Kingston areawith service to Toronto, Montreal, Ottawaareas (as agents for Great Canadian VanLines)

Warehouse: Security guard, fire plug, steel,brick, 10 yrs old, alarm, DND-certified, climate-controlled, dock-level loading

Fred Guy Moving & Storage Ltd.1199 Newmarket StreetOttawa, ON K1B 3V1Tel: 613-744-8632Fax: 613-744-8988Toll-free: 1-800-337-6228Website: www.fredguymoving.comEmail: [email protected] Lyttle, PresidentServices: Local & long-distance HHG moving &

storage, government moving, office moving,commercial distribution & home delivery

Geographic Locations Served: Local, national& international moving, Ontario & Quebecfreight

Warehouse: Racked & palletized, bonded, ratedGovernment A-1

Frost the Mover143 Russell StreetKingston, ON K7K 2G1Tel: 613-549-9901Fax: 613-549-0976Toll-free: 1-800-250-5054Website: www.frost-mover.comEmail: [email protected] MacDonald, Branch ManagerServices: Full-service HHG moving & storage for

local, long-distance, overseas & cross-borderrelocations

Geographic Locations Served: All of central &eastern Ontario: Northumberland, Quinte,Frontenac & Thousand Islands regions

Warehouse: Concrete block, fire & burglaralarmed, DND-certified, heated, palletized,ground-level and dock loading, fenced yard

Gardiner’s Moving393 Cambridge StreetGoderich, ON N7A 2Y9Tel: 519-524-2421Fax: 519-524-7822Toll-free: 1-866-265-5783Email: [email protected] Gardiner, OwnerGeographic Locations Served: Ontario

Glen’s Moving & Storage Ltd.4080 North Service Road East, Unit 23Windsor, ON N8W 5X2Tel: 519-945-3622Fax: 519-945-3097Email: [email protected] Cook, PresidentServices: Local, long-distance & overseas

moving, pianos, safes, vault moving, packing,warehouse & distribution

Geographic Locations Served: Windsor,London, Toronto

Warehouse: Block, heated, alarm & fire alarm,palletized

Global International Inc.450 Esna Park Drive, Unit 3Markham, ON L3R 1H5Tel: 905-475-1990Fax: 905-475-9542Website: www.globalintlcanada.comEmail: [email protected] Petrakos, Vice President, MarketingServices: Export packing/crating,

inbound/outbound international forwarding (allpoints), brokerage, insurance, warehousing &distribution

Geographic Locations Served:To/from all points

Warehouse: Class A brick, alarmed, sprinklered,palletized (three high),Customs-bonded, dock- & floor-level loading,temperature-controlled



Greg & Sons Moving and Storage1990 Ellesmere Road, #4Scarborough, ON M1H 2W2Tel: 416-289-3047Fax: 416-289-3051Toll-free: 1-800-880-1514Website: www.gregandsonsmoving.comEmail: [email protected] Thorne, Operations ManagerServices: Local, all Ontario, packing, moving &

storage, crating, residential, commercial, officeGeographic Locations Served: Greater

Toronto, all OntarioWarehouse: Brick, heated, VSN security,

dock-level

Guardian Overseas Shipping Ltd.2222 Gladwin CrescentOttawa, ON K1B 4S6Tel: 613-523-5855Fax: 613-523-3177Toll-free: 1-800-561-9555Email: [email protected] Read, Traffic ManagerServices: Local, long-distance & overseas HHG

& commercial moving, packing & storage;specialized crating: electronics, residential &commercial; office systems & furnmitureinstallation, repair & service

Geographic Locations Served: Ottawa, Hull,eastern Ontario, western Quebec, worldwideaffiliations

Warehouse: Concrete block, sprinklered, alarmsecurity, heated, pallet & racking storage,loading docks, Customs-bonded

HARCO Moving and Installation705 Progress Avenue, Unit 8Scarborough, ON M1H 2X1Tel: 416-438-7271Fax: 416-438-8647Toll-free: 1-877-55HARCOWebsite: www.harcogroup.comEmail: [email protected] Harris, PresidentServices: Office-furniture delivery & installation,

repairs & service, system-furniture installation& reconfigurations, Internet-based asset-management control

Geographic Locations Served:Greater Toronto Area, southern Ontario

Warehouse: Concrete block, burglar alarms,sprinklered, dock-level loading

Harris Movers878-B Falconbridge HighwaySudbury, ON P3A 4S4Tel: 705-560-2000Fax: 705-560-1673Toll-free: 1-800-461-7146Website: www.harrisalliedmovers.comEmail: [email protected] Gravelle, PresidentServices: established in 1945, recipient of 2002

Agent of the Year Award, Allied Van Lines;experts in local, long-distance & overseasmoving, complete with packing, crating &storage capabilities

Geographic Locations Served:Northern Ontario

Warehouse: 2 separate DND-approvedwarehouses (ground & dock levels), heated,palletized, complete alarm service; also 250mini-storage units, complimented with a U-Haul truck dealership

Harvey Moving Systems Inc.Harvey’s Landing214 Martindale RoadSt. Catharines, ON L2R 6P9Tel: 905-631-5751Fax: 905-688-9966Website: www.harveymoving.comHarvey Friesen, PresidentServices: Packing, relocation & storage

services, overseas, crating & special handlingservices

Geographic Locations Served:All Niagara Peninsula including Stoney Creek,Hamilton, Dundas, Burlington, & Ancaster,all Canada & U.S.

Warehouse: Palletized, monitored securitysystem, smoke- & fire-detection system

Hudson Movers Ltd.357 Kennedy RoadToronto, ON M1K 2A2Tel: 416-261-1499Fax: 416-261-1695Toll-free: 1-800-971-6683Website: www.hudsonmovers.comEmail: [email protected] Clifford, Vice PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & cratingGeographic Locations Served:

Greater Toronto AreaWarehouse: Concrete block, steel frame, fire &

burglar alarms, sprinklered, DND-certified,heated, palletized, dock-level loading, bonded

Hummel’s Moving Ltd.7281 Highway 6Arthur, ON N0G 1A0Tel: 519-848-2739Fax: 519-848-2271Peter Hummel, President/OwnerServices: Local & long-distance HHG moving,

packing & storage to Canadian destinationsGeographic Locations Served: Wellington,

Dufferin, Caledon Guelph, Orangeville,Ontario, Canada

Warehouse: Concrete block, palletized, burglaralarm, heated

Intercontinental Van Lines, Inc.130 Riviera Drive, Unit 3Markham, ON L3R 5M1Tel: 905-946-8592Fax: 905-946-1798Toll-free: 1-800-533-5247Website: www.intercontinentalgroup.comEmail: [email protected] Garside, PresidentServices: International, cross-border, across

Canada, LTL/FTL air ride truck transport(Canada, U.S., Mexico)

Geographic Locations Served:National & worldwide

Warehouse: Concrete/cinder block, full security& fire, Customs-bonded

Other Association Memberships: HHGFAA,PAIMA, AMSA, CIFFA

KMS Van Lines Inc.2301 Royal Windsor Drive, Unit 5Mississauga, ON L5J 1K5Tel: 905-822-4888Fax: 905-712-1780Toll-free: 1-800-263-0325Website: www.kms-royalmoving.comEmail: [email protected] Coffen, Managing PartnerServices: Local, long-distance (U.S. & Canada),

overseas, storage, office, new products,packing, record storage

Geographic Locations Served: Greater TorontoArea, including Oakville & Burlington

Warehouse: Brick construction, climate-controlled, 24-hour alarm & sprinkler system,DND-approved, fully palletized, dock & groundlevel, Canada Customs-bonded

LaPalm Moving Systems87 Wallbridge CrescentBelleville, ON K8P 1Z5Tel: 613-962-9557Fax: 613-962-5629Toll-free: 1-800-267-8014Website: www.lapalm-moving.comEmail: [email protected] Best, PresidentServices: Full-service HHG moving & storage for

local, long-distance, overseas and cross-border relocations. Public commercialwarehousing & distribution services

Geographic Locations Served: All of centraland eastern Ontario: Northumberland, Quinte,Frontenac and Thousand Islands regions

Warehouse: Concrete block, fire & burglaralarm, DND-certified, heated, palletized,ground-level loading, fenced yard

Leader Moving & Storage Inc.5225 Fallingbrook DriveMississauga, ON L5V 1N7Tel: 905-814-4522Fax: 905-542-0184Email: [email protected] Bhalla, PresidentServices: Household moving worldwide, long-

distance & cross-border, packing, moving ofexhibits & high-value products, relocationservices

Geographic Locations Served:Worldwide, Canada, USA

Other Association Memberships: HHGFAA



Mackie Moving Systems933 Bloor Street WestOshawa, ON L1J 5Y7Tel: 905-728-2400Fax: 905-579-3180Toll-free: 1-800-565-4646Website: www.mackiegroup.comEmail: [email protected] Mackie, Vice-PresidentServices: Household goods, high-value

products, office & commercial moving, car-hauling, scale

Geographic Locations Served: Canada & theU.S.

Warehouse: Precast concrete, palletized,sprinkler system, pest control, 24-hoursecurity, bonded

Other Association Memberships: OntarioTrucking Association, Canadian EmployeeRelocation Council, Employee RelocationCouncil

McFalls Moving & Storage Ltd.465 Third StreetLondon, ON N5V 2C1Tel: 519-453-3950Fax: 519-451-2215Toll-free: 1-800-265-9258Website: www.mcfallsmoving.comEmail: [email protected] Clifford, General ManagerServices: Local, long-distance & overseas

moving, crating, freight, mini-storageGeographic Locations Served: Southwestern

OntarioWarehouse: Concrete block & steel, heated,

security system, DND-certified, palletized,bonded

McWilliams Moving & Storage712 The KingswayP.O. Box 353Peterborough, ON K9J 6Z3Tel: 705-743-4597Fax: 705-743-6871Toll-free: 1-800-461-6464Website: www.mcwilliamsmoving.comEmail: [email protected] McWilliams, PresidentServices: Local, long-distance & overseas

moving & storage, office & commercialmoving, file & record retention

Geographic Locations Served:All points in Canada & the USA

Warehouse: Palletized, sprinkler,fire-detection system

Middup Moving & Storage Ltd.60 Esna Park Drive, Unit 10Markham, ON L3R 1E1Tel: 905-475-8330Fax: 905-475-6432Website: www.middupmoving.comEmail: [email protected] Wood, PresidentServices: Full moving & storage, crating &

packing, office moving, commercialinstallations, overseas moving

Geographic Locations Served: Greater TorontoArea within 100-mile radius

Warehouse: Cinder block, full security & fireprotection; 50% household palletized, 50%racked for commercial

Mike’s Moving & Storage (Chatham) Ltd.420 Colborne Street, RR #4Chatham, ON N7M 5J4Tel: 519-354-8430Fax: 519-351-0975Email: [email protected] Gambeta, OwnerServices: Local & long-distance HHG moving &

storage, packing, tailgate service, pianomoving, commercial & office moving, office-system moving & reconfiguration, moving-containers rental

Geographic Locations Served: All OntarioWarehouse: Brick-block, fire protection, burglar

alarm, heated, dock-level loading, palletized,racking, two locations

Mister Mover1787 Lasalle BlvdP.O. Box 2443, Station ASudbury, ON P3A 4S8Tel: 705-566-2072Fax: 705-566-2082Jan Keen, Director

Mountain Moving & Storage Ltd.8011 Highway 89 West, Upper UnitAlliston, ON L9R 1V1Tel: 705-435-9706Fax: 705-435-0541Toll-free: 1-800-737-9912Website: www.mountainmoving.caEmail: [email protected] Callegari, President/OwnerServices: Local & long-distance HHG moving &

storage, office & commercial moving; packingmaterials, packing/unpacking service, cleaningservice; containerized shipping, overseasshipping, auto transportation

Geographic Locations Served: Central &southern Ontario, coast to coast

Warehouse: Concrete block, 2-hour fire-ratedwalls, self-storage units, office on site; Staynerlocation (7593 County Road 91, Stayner, Ont.)serves Georgian triangle

Mountaineer Movers Limited 487 Grays RoadHamilton, ON L8E 2Z5Tel: 905-561-8880Fax: 905-561-0606Toll-free: 1-800-263-4561Website: www.mountaineer.on.caEmail: [email protected] Mans, PresidentServices: Local & long-distance moving &

storage, packingGeographic Locations Served: Canada & USAWarehouse: Concrete block, steel frame, burglar

alarm, heated, palletized, dock-level loading

Movetrans International208 Hedge Road, RR#2Sutton West, ON L0E 1R0Tel: 905-722-7555Fax: 905-722-7556Toll-free: 1-888-668-3488Website: www.movetrans.comEmail: [email protected] Ollen, Director of OperationsServices: Overseas HHG moving & storage,

packing, crating, forwarding (overseas)Geographic Locations Served: Canada &

worldwideWarehouse: Fully bonded, temperature-

controlled, burglar alarm, dock-level loading,sprinklered, steel frame, palletized

Niagara Moving & Storage Inc.7825 Dorchester Road SouthNiagara Falls, ONTel: 905-354-3183Fax: 905-354-6544Toll-free: 1-866-461-0786Email: [email protected] (Bob) Stacey, PresidentServices: Ontario-licensed, packing, crating,

transportation, storage, local & long-distancemoving, commercial & office moving

Geographic Locations Served: CompleteNiagara region, Ontario, Canada & U.S.A.

Warehouse: Finished concrete block, separatedstorage units, temperature-controlled

Other Association Memberships: Chamber ofCommerce – Niagara Falls

Parkway Van Lines1199 Newmarket StreetOttawa, ON K1B 3V1Tel: 613-744-4781Fax: 613-744-8988Toll-free: 1-800-337-6228Website: www.parkwayvanlines.comEmail: [email protected] Shields, Vice PresidentServices: Local & long-distance HHG moving &

storage, government moving, office moving,commercial distribution & home delivery

Geographic Locations Served: Ontario &Quebec, & throughout Canada & the U.S.

Warehouse: Racked & palletized, bonded, ratedGovernment A-1



Phillips Moving & Storage2525 Steeles Avenue WestToronto, ON M3J 2P1Tel: 416-661-2797Fax: 416-661-0013Toll-free: 1-877-543-6683Website: www.phillipsmovers.comEmail: [email protected] Staddon, PrincipalServices: Local, long-distance, cross-border,

overseas, HHG moving & storage, packing,crating, office & commercial moving

Geographic Locations Served: International,overseas, Canadian, cross-border,Ontario & Toronto

Warehouse: Brick construction, heated,palletized, sprinklered, full security monitoring,two dock levels, one drive-in level

Rawlinson Moving & Storage Ltd.5635 McAdam RoadMississauga, ON L4Z 1N9Tel: 905-568-9131Fax: 905-568-9140Toll-free: 1-800-684-6660Website: www.rawlinsonmoving.comEmail: [email protected] Tuckett, PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & cratingGeographic Locations Served: Ontario,

Toronto, Mississauga, Canada & USAWarehouse: Concrete block (A-1 fire rating),

steel frame, fire & burglar alarms, sprinklered,DND-certified, temperature-controlled,palletized, dock-level loading (two locationsMississauga & Oakville)

Robson Cartage 2000 Inc.580 Quebec StreetLondon, ON N5W 3Z2Tel: 519-433-6683Fax: 519-433-8611Email: [email protected] Robson, PresidentServices: HHG moving & storage, packing &

crating, office & commercial moving,commercial warehousing & distribution, homedelivery

Geographic Locations Served: All of OntarioWarehouse: Concrete block & steel, monitored

fire & burglar alarm, heated, racked &palletized, dock-level loading

St. John’s Transfer (1978) Ltd.950 Boundary RoadCornwall, ON K6H 5R5Tel: 613-933-1492Fax: 613-936-6865Email: [email protected] Deebank, PresidentServices: Local & long-distance HHG moving &

storage, packing & crating, commercial &office moving

Geographic Locations Served: 50-mile radiusWarehouse: Concrete block, burglar alarm,

DND-certified, heated, palletized, dock-levelloading, mini storage

Taylor Moving & Storage Ltd.1200 Plains Road EastBurlington, ON L7S 1W6Tel: 905-632-8010Fax: 905-632-8130Toll-free: 1-800-263-9143Website: www.ataylormoving.comEmail: [email protected] Taylor, Vice PresidentServices: Local, national, international,

worldwide moving, packing & storageGeographic Locations Served: WorldwideWarehouse: Cement block & brick, metal siding,

26-foot clear, heated, air-conditioned, DND-approved, palletized, vault storage, bonded,sprinklered, fire & burglar alarm

Taylor Moving & Storage Ltd.5330 Bradco BoulevardMississauga, ON L4W 1G7Tel: 905-624-3220Fax: 905-624-8331Toll-free: 1-888-624-3220Website: www.ataylormoving.comEmail: [email protected] Taylor, Vice PresidentServices: Local, national, international,

worldwide moving, packing & storageGeographic Locations Served: WorldwideWarehouse: Steel & brick, metal siding, 26-foot

clear, heated, air-conditioned, DND-approved,palletized, vault storage, bonded, sprinklered,fire & burglar alarm

Tender Touch Moving1480 Jane Street, Unit BToronto, ON M9N 2R1Tel: 416-654-4994Fax: 416-654-4993Toll-free: 1-877-836-3378Website: www.tendertouchmoving.comEmail: [email protected] Morin, ManagerServices: Local, long-distance & overseas

moving, packing & crating, household & officemoving

Geographic Locations Served: Local withinGreater Toronto Area, long-haul to mostdestinations in Canada, to and from the U.S.,and to most countries overseas

Warehouse: Block & steel, 24-hour burglaralarms, palletized, dock-level loading

Other Association Memberships: BBB

TheMIGroup6745 Financial DriveMississauga, ON L5N 7J7Tel: 905-813-9600Fax: 905-814-6702Website: www.themigroup.comEmail: [email protected] Johnson, Vice President and

General ManagerGeographic Locations Served: Canada,

Ontario, Toronto

Tippet-Richardson Limited1050 Brydges StreetLondon, ON N5W 2B4Tel: 519-455-0132Fax: 519-453-8160Toll-free: 1-800-392-5385Website: www.tippet-richardson.comEmail: [email protected] Rowe, General ManagerServices: Local, long-distance & overseas HHG

moving & storage, office & commercialmoving, business records

Geographic Locations Served: All of CanadaWarehouse: One building, all sprinklered, alarm

security

Tippet-Richardson Limited1209 Algoma RoadOttawa, ON K1B 5B9Tel: 613-741-3015Fax: 613-741-9720Website: www.tippet-richardson.comEmail: [email protected] Smith, General ManagerServices: Local, long-distance & overseas HHG


Geographic Locations Served: Ottawa-Carleton region, Hull, Ontario, all of Canada

Warehouse: One building, all sprinklered, alarmsecurity

Tippet-Richardson Limited25 Metropolitan RoadToronto, ON M1R 2T5Tel: 416-291-1200Fax: 416-291-2601Toll-free: 1-800-268-6753Website: www.tippet-richardson.comEmail: [email protected] Novak, Chief Executive OfficerServices: Local, long-distance & overseas HHG


Geographic Locations Served: All of CanadaWarehouse: Four buildings, all sprinklered,

alarm security protection

Total-Relocation Moving & Storage25 Groff PlaceKitchener, ON N2E 2L6Tel: 519-748-5403Fax: 519-748-5611Website: www.total-relocation.comEmail: [email protected] Smith, PresidentServices: Local, long-distance & overseas HHG



security



TR Overseas Moving Inc.106 Ridgetop RoadToronto, ON M1P 2J9Tel: 416-292-4555Fax: 416-292-4593Toll-free: 1-800-718-7664Website: www.tippet-richardson.comEmail: [email protected] Daley, General ManagerServices: International HHG moving & storage,

packing and crating.Geographic Locations Served: All of CanadaWarehouse: Canada Customs Bonded, brick,

sprinklered, alarmedOther Association Memberships: FIDI, OMNI,

HHGFFA , BAR

Walker’s/Capital Group of Moving & StorageCompanies56 Railway StreetKingston, ON K7L 5J8Tel: 613-546-3621Fax: 613-546-0976Toll-free: 1-800-267-3170Website: www.pleasemoveme.comEmail: [email protected] E. Warner, General ManagerServices: Local, long-distance & overseas HHG

moving & storage, cartage, packing & crating,records storage, commercial warehousing &distribution, bonded warehouse

Geographic Locations Served: Worldwide fromsix locations in Ontario, Canada

Warehouse: Steel frame, metal siding, firealarm, sprinklered, burglar alarm, DND-certified, heated, palletized, dock-levelloading, fenced compound

Wayne’s Moving, Storage & Delivery84 Norfolk Street NorthP.O. Box 984Simcoe, ON N3Y 5B3Tel: 519-426-6000Fax: 519-426-4667Website: www.waynesmoving.caEmail: [email protected] J. Donnell, General ManagerServices: Packing & unpacking, as well as

selling of packing supplies. Local & long-distance moving in Canada

Geographic Locations Served: Most-dedicatedto local area, but also does moves throughoutCanada

Warehouse: 375 Second Avenue, Simcoe: mini-storage facility and heated storage forhousehold goods; monthly rental

Wescon Movers Group130 Riviera Drive, #3Markham, ON L3R 5M1Tel: 905-944-0707Fax: 905-415-1784Email: [email protected] Conley, PresidentServices: Long-distance moving, storage, OA &

DA services, overseas wrap & deliveryGeographic Locations Served: Greater Toronto

Area, Ontario, Canada & USAWarehouse: Brick, heated, sprinkler, fire &

burglar alarm, ground & dock-level loading,palletized, U.S.-Military approved

Wills Transfer Limited146 Highway 15P.O. Box 340Smiths Falls, ON K7A 4T2Tel: 613-283-0225Fax: 613-283-9805Toll-free: 1-800-267-7937Website: www.willstransfer.comEmail: [email protected] Wills, PresidentServices: Local, long-distance & overseas

moving, residential & commercialwarehousing, transporting of general freightthroughout Canada & USA; Canada Customs-bonded carrier; 53-foot air ride equipment

Geographic Locations Served: Eastern OntarioWarehouse: Concrete block, fire & burglar

alarms

Windsor Truck & Storage201, 211 Shepherd Street EastWindsor, ON N8X 1K6Tel: 519-254-5111Fax: 519-254-8011Toll-free: 1-800-265-4865Website: www.tippet-richardson.comEmail: [email protected] Baldwin, General ManagerServices: Local, long-distance & overseas HHG



security

MANITOBA

THOMPSON

Miller the Mover Ltd.

WINNIPEG

Canada Moving & StoragePortage Cartage & Storage Ltd.Quick Transfer Ltd.

Canada Moving & Storage47 Gomez StreetWinnipeg, MB R3B 0G4Tel: 204-632-8787Fax: 204-943-4721Toll-free: 1-800-268-2881Website: www.canadamoving.comEmail: [email protected] Tokarchuk, Director of SalesServices: Local, long-distance & overseas HHG

moving & storage, packing, custom crating,office moving, commercial cartage, wholesaledistribution, electronics & high-value-productshandling, 24-hour truck repairs & truck wash at100 Higgins Avenue, Winnipeg (204-947-0889)

Geographic Locations Served: All of Canada,USA

Warehouse: Concrete, palletized, temperature-controlled, security-monitored, fencedcompound, sprinklered, dock-level loading,DND-certified, special equipment for handlingelectronics

Miller the Mover Ltd.84 Berens RoadThompson, MB R8N 1X2Tel: 204-778-6988Fax: 204-778-8075Email: [email protected] Miller, PresidentServices: Local & long-distance moving, HHG

storage, record storage, truck rentalsGeographic Locations Served: Northern

Manitoba including Thompson, Flin Flon, ThePas, Lynn Lake, Leaf Rapids, Gillam,Churchill, Grand Rapids, Norway House,Cross Lake, Split Lake

Warehouse: Metal clad, steel structure

Portage Cartage & Storage Ltd.170 Eagle DriveWinnipeg, MB R2R 1V5Tel: 204-633-8059Fax: 204-694-3261Toll-free: 1-800-665-9233Website: www.portagecartage.caEmail: [email protected] Switzer, PresidentServices: Local, provincial, interprovincial &

international moving services, includingstorage, packing, crating, etc.; specializing inworldwide moving, storage, assembly &testing, & servicing of electronics & high-valueproducts; worldwide hauling of specialproducts & non-hazardous freightcommodities; one of Winnipeg’s largest off-siterecord-storage companies, providing allrelated services: retention, retrievals,confidential destruction

Geographic Locations Served: Winnipeg,Manitoba, Canada, northwestern Ontario

Warehouse: (1) Metal Butler Building (170 EagleDrive – 30,500 sq. ft), 24-foot clearance,monitored alarm, sprinklered, securecompound, camera surveillance, heated(2) Concrete pre-cast (959A Keewatin –49,300 sq. ft), 24-foot clearance, monitoredalarm, sprinklered, secure compound, camerasurveillance, heated



Quick Transfer Ltd.1680 Sargent AvenueWinnipeg, MB R3H 0C2Tel: 204-786-6011Fax: 204-783-9882Toll-free: 1-800-230-6701Website: www.quicktransferltd.comEmail: [email protected] Kannwischer, Executive AssistantServices: Local, long-distance, overseas, HHG

moving & storage, packing, custom crating,specialized freight

Geographic Locations Served: All Manitoba,NW Ontario

Warehouse: Concrete & brick, 12,000 squarefeet, palletized, heated, fenced & alarm-controlled; government-approved

SASKATCHEWAN

BATTLEFORD

Winder’s Moving & Storage

REGINA

Milne’s Moving & Storage Ltd.

SASKATOON

Country Wide MovingRay’s Moving & Storage Co. Ltd.

Country Wide Moving802 - 47th Street EastSaskatoon, SK S7K 0X4Tel: 306-934-3335Fax: 306-931-4008Toll-free: 1-800-289-9734Email: [email protected] Carswell, PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & crating, specialproducts, office moves, origin & destinationservices

Geographic Locations Served: Saskatoon &surrounding urban areas

Warehouse: Steel frame, government-approved,heated, palletized, dock-level loading, fork lift

Milne’s Moving & Storage Ltd.1301 Osler StreetRegina, SK S4R 1W6Tel: 306-525-3508Fax: 306-565-3299Website: www.milnesmoving.caEmail: [email protected] Milne, PresidentServices: Local, long-distance, international,

HHG & HVP moving & storage, packing &crating, computer equipment, four hydraulictailgate trucks for HVP pickups & deliveries,office moving, truck rentals, blue-bin rentals

Geographic Locations Served: Regina,southern Saskatchewan, Canada

Warehouse: Concrete-block construction,monitored alarm system & cameras, heatedpalletized & self-storage units, dock-level &drop-frame loading, two electric forklifts

Ray’s Moving & Storage Co. Ltd.611 - 47th Street EastSaskatoon, SK S7K 5G5Tel: 306-933-1122Fax: 306-933-3208Toll-free: 1-800-667-3928Email: [email protected] Diehl, Operations ManagerServices: Local & long-distance moving, boxes

& packing supplies, packing service, cratingservice, overseas HHG moving

Geographic Locations Served: Saskatoon,Regina, Prince Albert, Moose Jaw,Saskatchewan, Canada, USA

Warehouse: Metal, palletized, heated,government-approved

Winder’s Moving & Storage142 - 4th Avenue WestP.O. Box 1138Battleford, SK S0M 0E0Tel: 306-445-6211Fax: 306-445-2001Carolyn Andres, ManagerServices: Local, long-distance HHG moving &

storage, packing, origin & destination servicesGeographic Locations Served: North Battleford

& surrounding urban centresWarehouse: Steel frame, government-approved,

heated, palletized, ground-level dock, forklift

ALBERTA

CALGARY

A-Abcan Moving & Storage Ltd.Aurora Moving & Storage Inc.Smooth Moves Relocation Services Ltd.St. George Moving & Storage TR Westcan Inc., Tippet-Richardson Limited

EDMONTON

Highland Moving & Storage Ltd.Majestic Moving ServicesMATCO Transportation Systems Ltd.Western Moving & Storage


FORT MCMURRAY

Northern Plains Moving & Transport Ltd.

WESTLOCK

Westlock Movers

A-Abcan Moving & Storage Ltd.920 - 26 Street N.E.Calgary, AB T2A 2M4Tel: 403-250-5053Fax: 403-291-2573Toll-free: 1-800-829-7292Website: www.abcan-overseas.comEmail: [email protected] Bouchard, President and OwnerServices: Local, long-distance & overseas HHG

moving & storage, packing & crating,destination-agent services, full relocationservices: vehicles, light & heavyindustrial/commercial & related effects

Geographic Locations Served: Canada, USA,overseas

Warehouse: D/A warehouses, 2000 sq. feetheated – dock loading, 2500 sq. feet unheated– ground loading

Aurora Moving & Storage Inc.6423 Burbank Road S.E.Calgary, AB T2H 2E1Tel: 403-255-8599Fax: 403-255-8929Toll-free: 1-888-919-6683Website: www.auroramoving.comEmail: [email protected] Hickling, PresidentServices: Local, long-distance, international,

HHG & HVP moves, office & related moving,storage & mini storage, cross-dock freight

Geographic Locations Served: Alberta, BC,Saskatchewan, Manitoba, Ontario, Quebec

Warehouse: Building 1: concrete block, two-levelmini storage lockers, heated, four truck-level &one ground-level docks, palletized style,alarmed & fire-protected Building 2: concrete block, palletized, forklift,three docks & office, alarmed, sprinklered &Customs-approved

Highland Moving & Storage Ltd.12526 - 126th AvenueEdmonton, AB T5L 3C7Tel: 780-453-6777Fax: 780-454-8484Toll-free: 1-800-267-9958Website: www.highland-moving.comEmail: [email protected] Kachur, President


Majestic Moving Services11530 - 163 StreetEdmonton, AB T5M 3T3Tel: 780-483-5289Fax: 780-481-9854Website: www.majesticmoving.caEmail: [email protected] SullivanServices: Local/long-distance moving, short-

and long-term storage, packingand crating, import/export relocations

Geographic Locations Served:Edmonton and Northern Alberta

Warehouse: 14,000 square feet, heated,sprinklered, federal government-approved,palletized, dock-level loading, concrete block,24-hour security system

MATCO Transportation Systems Ltd.18151 - 107th AvenueEdmonton, AB T5S 1K4Tel: 780-484-8800Fax: 780-489-8017Toll-free: 1-800-661-3618Website: www.matco.caEmail: [email protected] Anderson, PresidentServices: Commercial, electronic (high-value

products), LTL freight to Yukon & NWT, local,long-distance & overseas HHG moving &storage

Geographic Locations Served: Alberta, Yukon& Northwest Territories

Warehouse: Concrete block, palletized, heated,DND-certified, weigh scale on premises

Northern Plains Moving & Transport Ltd.Bay 115, 190 MacAlpine CrescentFort McMurray, AB T9H 4A6Tel: 780-790-1336Fax: 780-790-1211Toll-free: 1-877-790-1336Email: [email protected] Varney, PresidentServices: Local, long-distance & overseas HHG

moving & storage, packing & crating,commercial moving, one-day service withinAlberta

Geographic Locations Served: Fort McMurray,Alberta, Canada

Warehouse: Brick, alarm protection, DND,heated, palletized

Smooth Moves Relocation Services Ltd.1201 - 42 Avenue S.E.Calgary, AB T2G 1Z5Tel: 403-230-2390Fax: 403-230-7261Toll-free: 1-866-966-6837Website: www.smoothmovers.comEmail: [email protected] Mas, PresidentServices: Local, long-distance & overseas HHG

moving & storage, office & industrial moves,packing & crating

Geographic Locations Served: WorldwideWarehouse: Concrete block, palletized, burglar

& fire alarms, sprinklered, cameras

St. George Moving & Storage 6030 - 3rd Street S.E.Calgary, AB T2H 1K2Tel: 403-252-9200Fax: 403-252-0948Email: [email protected] O’Sullivan, ManagerServices: Local, long-distance & overseas HHG

moving & storage, packing & crating,commercial & office moving. Transportation &distribution of high value goods.

Geographic Locations Served: Alberta, BritishColumbia,Canada, USA, Overseas

Warehouse: Concrete block, fire & burglaralarms, DND certified, heated, palletized,dock-level loading

TR Westcan Inc., Tippet-Richardson Limited2905 - 37th Avenue N.E.Calgary, AB T1Y 5Z9Tel: 403-299-9700Fax: 403-299-9750Toll-free: 1-800-842-4788Website: www.tippet-richardson.comEmail: [email protected] Naylor, Vice-PresidentServices: Local, long-distance & overseas HHG



security, bonded

Western Moving & Storage11516 - 163 StreetEdmonton, AB T5M 3T3Tel: 780-454-6683 x 24Fax: 780-487-8548Toll-free: 1-800-468-6520 x 24Website: www.westernmoving.comEmail: [email protected] LeLacheur, President and CEOServices: Moving & storageGeographic Locations Served: Edmonton &

Northern AlbertaWarehouse: Concrete block, sprinklered,

heated, 24-hour security monitored

Westlock Movers9735 - 99th StreetWestlock, AB T7P 1Y5Tel: 780-349-4573Dion Lefebvre, President and General ManagerServices: Full packing, moving, cleaning

facilities, local & long-distance moving inCanada

Warehouse: Concrete construction, mini-storagecapacity, fire hydrant in front of building

Other Association Memberships: BBB

BRITISH COLUMBIA

COMOX

Comox Moving & Storage

DELTA

Great Canadian Van Lines Ltd.Quality Move Management, Inc.

KELOWNA

Diamond Moving ServicesKelowna Movers Ltd.St. George Moving & Storage

NORTH VANCOUVER

Ferguson Moving & Storage Ltd.Highland Van & Storage Ltd.

RICHMOND

Bekins Moving and Storage (Canada) Ltd.

SECHELT

MiniMove Inc.

VANCOUVER

St. George Moving & Storage TR Westcan Inc.Williams Transportation & Logistics Group

of Companies

VERNON

Specialty Movers Ltd.

VICTORIA

A To B Moving Ltd.Dowell’s Moving & Storage LimitedGreaves Moving & Storage Ltd.



A To B Moving Ltd.878 Viewfield RoadVictoria, BC V9A 4V1Tel: 250-414-6683Fax: 250-414-0178Website: www.atobmoving.comEmail: [email protected] Ganczar, PresidentServices: Local & long-distance HHG and office

moving; packing, unpacking, packingmaterials; auto relocation

Geographic Locations Served: VancouverIsland, BC, Canada, USA, overseas

Warehouse: Concrete/cinder block, gated,camera surveillance, monitored securitysystem, sprinkler system

Bekins Moving and Storage (Canada) Ltd.14251 Burrows RoadRichmond, BC V6V 1K9Tel: 604-270-1120Fax: 604-276-9819Toll-free: 1-800-4BEKINSWebsite: www.bekins.caEmail: [email protected] Rosenberg, PresidentServices: Local, domestic & international full-

service moving & storage, custom cratingshop, retail delivery division, warehousing &distribution, United Van Lines container depot

Geographic Locations Served: All of BritishColumbia, Vancouver

Warehouse: Palletized three high, concretebuilding, sprinklered, heated, burglar & firealarms monitored 24 hours, Customs-bonded,government-approved, fenced, dock- & grade-level loading

Comox Moving & Storage1724 Ryan Road EastComox, BC V0R 2K0Tel: 250-339-2281Fax: 250-339-2212Website: www.comoxmoving.comEmail: [email protected] Di Castri, PresidentServices: Customs-bonded HHG & sufferance,

registered international mover, freezer &cooler storage, power tailgate, etc.

Geographic Locations Served: Comox,Vancouver Island, British Columbia

Warehouse: Heated, cement block, fullycontainerized three high, DND-certified

Diamond Moving Services651 Renshaw RoadKelowna, BC V1X 6B6Tel: 250-317-0204Fax: Phone for faxWebsite: www.diamondmoving.comEmail: [email protected] Nicholls, Owner/OperatorServices: Local & out-of-town HHG moving,

boxes & packing supplies, cleaning service,packing service, from small deliveries to fullmoves

Geographic Locations Served: BritishColumbia, Okanagan Valley, Kelowna

Dowell’s Moving & Storage Limited630 Esquimault RoadVictoria, BC V9A 3L4Tel: 250-361-9866Fax: 250-361-9766Email: [email protected] McIntoshServices: Local, long-distance & overseas

HHG moving & storage, packing & cratingGeographic Locations Served: Victoria &

surrounding area up to 120 kmWarehouse: U.S.-government-bonded

warehouse facility

Ferguson Moving & Storage Ltd.1440 Dominion StreetNorth Vancouver, BC V7J 1B4Tel: 604-922-2212Fax: 604-987-0269Toll-free: 1-866-488-2212Website: www.fergusonmoving.comEmail: [email protected] MacInnes, Operations ManagerServices: Local, long-distance & overseas HHG

moving & mini-storage, portable containerstorage, packing & crating

Geographic Locations Served: BritishColumbia & Alberta

Warehouse: Mini storage facility: concreteblock/steel, inside wood walls, fully alarmed,sprinklered, heated, 145 lockers on two floors.Container warehouse: concrete block, fullyalarmed, sprinklered, heated, grade-levelloading

Great Canadian Van Lines Ltd.Head Office - Canada#203, 669 Ridley PlaceDelta, BC V3M 6Y9Tel: 604-540-6683Fax: 604-540-6640Toll-free: 1-800-665-0055Website: www.greatcanadianvanlines.comEmail: [email protected] Valliant, Vice PresidentServices: Local, long-distance & overseas

moving & storage, packing services & suppliesGeographic Locations Served: All of Canada,

eastern & western seaboard of the USA,Europe, Asia, Australia & New Zealand

Warehouse: Concrete block, fire & burglaralarm, sprinklered, heated, palletized,dock-level loading

Greaves Moving & Storage Ltd.785 Lampson StreetVictoria, BC V9A 6A9Tel: 250-388-7808Fax: 250-381-2124Website: www.greavesmoving.comEmail: [email protected] Greaves, PresidentServices: All moving servicesGeographic Locations Served:

Vancouver IslandWarehouse: Steel & block

Highland Van & Storage Ltd.90 Riverside DriveNorth Vancouver, BC V7H 1T4Tel: 604-929-2384Fax: 604-929-2498Toll-free: 1-800-491-1666Website: www.highland-worldwide.comEmail: [email protected] Wiancko, Vice PresidentServices: Local, long-distance & overseas

HHG moving & storage, packing & cratingGeographic Locations Served:

Vancouver & Fraser ValleyWarehouse: Cement tilt-up construction,

sprinklered, DND-certified, heated, palletized

Kelowna Movers Ltd.395 Adams RoadKelowna, BC V1X 7R5Tel: 250-765-1125Fax: 250-765-1772Email: [email protected] Taylor, Secretary Treasurer/ManagerServices: Complete O/A & D/A, storage (heated

or non-heated self-storage units), includingboats & RVs

Geographic Locations Served: OkanaganValley including Penticton, Kelowna, Vernon &surrounding area

Warehouse: Block, sprinklers, 24-hour on-sitesecurity, electronic surveillance

MiniMove Inc.Administration office: P.O. Box 2689Sechelt, BC V0N 3A0Tel: 1-877-910-6683Fax: 877-929-6683Website: www.minimove.caEmail: [email protected] Anthony, PresidentServices: Small-move specialistsGeographic Locations Served:

Western CanadaWarehouse: Mini-storage only

Quality Move Management, Inc.819 Cliveden Place, #100Delta, BC V3M 6C7Tel: 604-523-3700Fax: 604-523-3701Toll-free: 1-800-228-7966Website: www.qmm.comEmail: [email protected] St. George, PresidentServices: Local, long-distance & overseas

HHG moving & storage, packing & cratingWarehouse: Concrete block, fire & burglar

alarms, sprinklered, heated, palletized,dock-level loading



Specialty Movers Ltd.#8, 2440B - 14th AvenueVernon, BC V1T 8C1Tel: 250-542-3351Fax: 250-542-9627Toll-free: 1-877-642-3351Email: [email protected] Harris, General ManagerServices: Local, long-distance, overseas HHG

moving & storage, packing, crating, specialproducts, forklift

Geographic Locations Served: OkanaganValley & northern B.C., east & west Kooteneys

Warehouse: Cement block, alarm protection,heated, palletized

St. George Moving & Storage 26 Fawcett RoadCoquitlam (Vancouver), BC V3K 6X9Tel: 604-520-1900Fax: 604-520-7689Toll-free: 1-877-520-1903Website: www.stgeorgemoving.comEmail: [email protected] Guloien, ManagerServices: Local, long-distance & overseas HHG

moving & storage, packing & crating,commercial & office moving. Transportation &distribution of high value goods.

Geographic Locations Served: BritishColumbia, Alberta, Canada, USA, Overseas


St. George Moving & Storage 1505 Hardy StreetKelowna, BC V1Y 7W9Tel: 250-860-2392Fax: 250-860-2021Toll-free: 1-800-561-8580Email: [email protected] Kimble, ManagerServices: Local, long-distance & overseas

HHG moving & storage, packing & crating,commercial & office moving. Transportation &distribution of high value goods.

Geographic Locations Served: BritishColumbia, Alberta, Canada, USA, Overseas


TR Westcan Inc.8240 Manitoba StreetVancouver, BC V5X 3A2Tel: 604-324-5015Fax: 604-324-2047Toll-free: 1-800-771-5015Website: www.tippet-richardson.comEmail: [email protected] Naylor, Vice-PresidentServices: Local, long-distance & overseas

HHG moving & storage, office & commercialmoving, business records

Geographic Locations Served: All of CanadaWarehouse: Bonded, sprinklered, burglar alarm,

heated

Williams Transportation & LogisticsGroup of Companies2401 United BoulevardVancouver, BC V3K 5Y3Tel: 604-941-9411Fax: 604-942-3508Toll-free: 1-877-410-9411Website: www.williamsmoving.comEmail: [email protected] Thomsen, COO/General ManagerServices: Local and long-distance moving,

storage, packing & crating of householdgoods. High value goods transportation.Air-ride and heated service available.

Geographic Locations Served: BritishColumbia, Alberta, Canada, USA

Warehouse: 300,000 sq ft at 13 BC & Albertalocations. Heated, alarmed and governmentapproved

1870 BONHILL ROADMISSISSAUGA, ON L5T 1C4

Tel.: (905) 670-4488Fax: (905) 670-2748Toll Free Order Line1 (800) MOVERS 3

(668-3773)

E-mail: [email protected] our Website: www.movers3.com

• Distributor of Canada’s finest furniture pads• Cargo control systems• Logistic straps & decking beams• Lift-Rite pallet trucks• Casters• Screen carts (commercial moving)• Ramps & walkboards

(fibreglass & aluminum)

• Plastic containers (commercial moving)• Appliance trucks & handtrucks• Step-Rite non-skid floor runners• Tag-Rite commercial moving labels• Aluminum dock plates & dock boards• Moving cartons• Complete line of packing materials• Manufacturer of dollies & piano skids

Dedicated Supplier to the Moving & Transportation Industry

1964 - Celebrating 40 Years of Service - 2004www.aeworldwide.us



INDIA

Clintus Network LimitedB-316, Ansal Chamber-1 3Bhikaji Cama PlaceNew Delhi 110 066Tel: 91-11-26170172, 26170173, 26170137,26198650, 26184473, 26170724Fax: 91-11-26170169Website: www.clintusindia.comEmail: [email protected] Joshi, Chairman and CEOServices: Local, long-distance (domestic) &

overseas (international) moves(specializing in household goods),complete packing, crating, liftvancontainerization, storage & logistics

Geographic Locations Served: All overIndia; also has a worldwide associatenetwork

Warehouse: Brick & mortar, air conditioning& description generator, 24-hour security,fire-fighting equipment (heating is notrequired), palletization, different loadinglevels

Other Association Memberships:F.I.D.I./FAIM-ISO, P.A.I.M.A, B.A.R.,H.H.G.F.A.A., A.M.S.A, L.A.C.M.A., E.R.C,Q.C.B.-ISO9001:2000

P.M. Packers & Movers (Pvt.) Ltd.E-130, Lajpat Nagar-INew Delhi 110024Tel: 91-11-2981 0255/2981 6138/2981 6194Fax: 91-11-2981 0138/2613 5849Website: www.packersindia.comEmail: [email protected] Bhargava, Managing DirectorServices: Packing & moving of personal &

household goods to & from India on door-to-door delivery basis, warehousing &customs clearance; the largest network ofour own offices in India

Geographic Locations Served:Throughout India: Bhutan, Nepal, NewDelhi, Kolkata, Chennai, Bangalore,Mumbai, Hyderabad, Nasik

Warehouse: On the outskirts of Delhi, 6 kmfrom airport & 10 km from ICD; structureis completely concrete, with fire-fightingarrangement & 24-hour security, car ramp.(Additional tel: 91-11-26316138/26310255, fax: 91-11-26135849)

Other Association Memberships: AMSA,HHGFAA, PAIMA, ERC, INDIA VAN

CANADA

Hoyt’s International210 Joseph Zatzman DriveDartmouth, NS B3B 1P4Tel: 902-468-5855Fax: 902-435-2704Toll-free: 1-800-565-4698Website: www.hoytsinternational.comEmail: [email protected] Hoyt, PresidentServices: International packing and

household removals company providingpacking, shipping, clearing, forwarding,warehousing and insurance services

Geographic Locations Served:Branch offices throughout Nova Scotia,New Brunswick and Newfoundland;worldwide coverage

Warehouse: Sprinklered, heated, palletizedOther Association Memberships:

FIDI, COMA

Williams Moving International2401 United BoulevardCoquitlam, BC V3K 5Y3Tel: 604-941-9411Fax: 604-941-2064Toll-free: 1-888-417-9411Website: www.williamsinternational.comEmail: [email protected] Devlin, ManagerServices: Origin and destination services,

crating, forwarding worldwide. Threelocations Canada-wide - Vancouver,Calgary, Toronto

Geographic Locations Served:International moving worldwide

Warehouse: Heated, alarmed, governmentapproved, bonded warehousing inVancouver, Calgary, Toronto

Other Association Memberships:FIDI, OMNI, COMA, HHGFAA

Branches:Deerfoot Business Park7757 - 8th Street N.E.Calgary AB T2E 8A2 Tel.: 403-212-1940Fax: 403-212-1945190A Superior Blvd.Mississauga ON L5T 2L2Tel: 905-564-1977Fax: 905-564-3177

CHINA

United Professional Movers Ltd.Huidong Office Building, Suite 515-517A11 Dongfang East RoadNorth Dong San Huan RoadChaoyang District, Beijing 100016Tel: 86-10-6566- 3405Fax: 86-10-6566 3406Website: www.upm-china.comEmail: [email protected] Hassen, ManagerServices: Fully licenced moving & relocation

service company specializing ininternational, domestic & local householdgoods & office moving, city orientations,home search, per import/export, &document management & storage. Officesthroughout China. Extensive servicesto/from Hong Kong, Mongolia & NorthKorea

Geographic Locations Served: MainlandChina, Hong Kong, Macau, Mongolia,North Korea & worldwide

Warehouse: Bonded & private, concreteblock, steel frame, heated in winter & air-conditioned in summer, partiallypalletized, fire & security alarm, 24-hoursecurity

Other Association Memberships:HHGFAA, IRS, PAIMA, AMSA

FRANCE

NEER Service France2, rue Désiré-LemoineAubervilliers 93300Tel: 33-1-48-354700Fax: 33-1-48-354701Toll-free: 33-0800-00-NEER (in France only)Website: www.neerservice.frEmail: [email protected] Zibi, General ManagerServices: All services related to the

international & national moving & storageindustry

Geographic Locations Served:France, Europe

Warehouse: Concrete block, fire & burglaralarm, security cameras

Other Association Memberships:HHGFAA, LACMA, BAR, AMSA, PAIMA,CPPC, ERC, FIDI



Packways India4-C, Laxmi Industrial EstateNew Link RoadAndheri (West), Mumbai 400 053Tel: 91-22-26361368Fax: 91-22-26313174Website: www.packways-india.comEmail: [email protected] Ohri, PartnerServices: Packing, crating, storage,

shipping, clearing & forwarding of HHG ondoor-to-door basis for local, long-distance& overseas

Geographic Locations Served: All of IndiaWarehouse: Concrete structure, fire-fighting

equipment, fully insured, pest-controlled,24-hour security

Other Association Memberships: AMSA,HHGFAA

Sanharison Inc.6594 Sector C-6, Vasant KunjNew Delhi 110070Tel: 00 91 11 6137650Fax: 00 91 11 6137651Website: www.sanpackersindia.comEmail: [email protected] Sharma, PartnerServices: Household goods packing &

moving, local & long-distance, storage &crating

Geographic Locations Served: From anypart of India to anywhere in the world

Warehouse: Concrete block with fire &burglar alarms

Other Association Memberships:HHGFAA

IRAN

Simorgh Pack Transportation Co., Ltd.International Packers & Movers98 Mousavi Street, Ferdowsi SquareP.O. Box 15815-1186Tehran, Tehran 15816Tel: 0098-21-8846758Fax: 0098-21-8848844Email: [email protected] Gharakhani, ChairmanServices: Complete origin & destination

service, packing & crating, internationalinsurance & freight forwarding, local &long-distance HHG moving, commercial &office moving, long- & short-term storage

Warehouse: Air conditioning, alarmprotection, dock-level loading

MALAYSIA

K.C. Dat Sdn. BerhadNo. 11-13, Jalan Gudang 16/9Seksyen 16, 40200 Shah AlamSelangor Darul Ehsan 40200Tel: 603-5511 2611Fax: 603-5511 2622/88Website: www.kcdat.com.myEmail: [email protected] Ahmad, General ManagerServices: Local, long-distance & overseas

HHG moving & storage, packing & crating,office/commercial moves, freightforwarding & warehousing

Geographic Locations Served: All over theworld

Warehouse: Concrete block, steel frame,fire-sprinklered, air-conditioned, 24-hoursecurity, fire & burglar alarms, palletized,dock-level loading

Other Association Memberships: FIDI,OMNI, BAR, AMSA, FEMA, HHGFAA,FIATA

NORTHERN IRELAND

McGimpsey Brothers (Removals) LimitedInternational Relocation CentreGreenway Enterprise ParkBangor, County Down BT23 7SUTel: 44-28-9145 6222Fax: 44-28-9145 6999Website: www.mcgimpseys.comEmail: [email protected] McGimpsey, DirectorServices: Worldwide removals, storage,

shippingGeographic Locations Served: IrelandWarehouse: State-of-the-art, fully

containerized warehouse with CCTV, fire& security alarms

Other Association Memberships: FIDI,BAR, BAOR, HHGFAA, AMSA

PAKISTAN

Transpack Packing & FreightForwarding Co.32 West Half, Blue Area, Sohrab PlazaJinnah AvenueIslamabad 44000Tel: 92-51-2875105Fax: 92-51-2277127Website: www.transpack.com.pkEmail: [email protected] Nasir, President and CEOServices: Domestic & international packing

& moving, storage, commercial & officemoving, drilling-rig movement,transportation, Customs clearance,project handling, exhibition-goodshandling

Warehouse: Concrete block, fire alarms,equipped with fire extinguishers & hoses,guarded & fenced, equipped with climate-control devices

Other Association Memberships: OMNI,FIDI, HHGFAA, IATA, BAR, AMSA,LACMA, FIATA, PFFIC, ICC&I

UNITED KINGDOM

K.W. Devereux & SonsDaimler DriveCowpen Lane Industrial EstatesBillingham, Cleveland TS23 4JDTel: 44-1642-565182Fax: 44-1642-566664Website: www.kwdevereux.co.ukEmail: [email protected] Devereux, PartnerServices: International moving & storage

servicesGeographic Locations Served: United

KingdomWarehouse: 20,000-square-foot storage in

fire-safe steel 250-cubic-foot storagecontainers

Other Association Memberships: BAR,FIDI, PMA, AMSA



Simpsons International RemovalsBlue Hawk HouseA1/A2, Manor Way Business ParkManor WaySwanscombeDartford, Kent DA10 0PPTel: 44-01322 386969Fax: 44-01322 383467Website: www.simpsons-uk.comEmail: [email protected] Turner, International ManagerServices: Full origin & destination services

to & from any point in the U.K. & mainlandEurope, own Customs-bonded warehouseoffering fully supervised devanningservices, with baggage & removaldeliveries throughout mainland Europe;also offering transhipment servicesworldwide; own groupage consolidations,full-container & airfreight services fromU.K.; onsite case makers, car & mobileshippers; long- & short-term storage

Geographic Locations Served: Servingwhole of U.K., weekly road servicesto/from all major European centres

Warehouse: Fully alarmed & securedfurniture/household goods warehouse,built within last five years, steel & brickconstruction, integrated loading bays,45,000 sq feet, over 1,500 storage cases,plus 100 40-foot iso steel containers,Customs-bonded

Other Association Memberships:HHGFAA, National Guild of Removersand Storers, Road Haulage Association,Register of Approved Removers andStorers

Sterling International Movers Ltd.Hallmark House, Rowdell RoadNortholt, Middlesex UB5 6AGTel: 44-020-8841-7000Fax: 44-020-8841-3500Website: www.sterlingmovers.comEmail: [email protected] Sarll, General ManagerServices: International moving & storage,

home search, furniture rental, schoolsearch, educational consultancy, culturaltraining, & immigration consultancy

Geographic Locations Served: UnitedKingdom & Europe, worldwide movingcapabilities

Warehouse: 100,000-square-foot facility,sophisticated security-pass system,colour CCTV security surveillance,infrared alarm system, 24-hourmonitoring; capacity to hold 700 fire-resistant 20-foot steel containers & over2,000 storage containers, drive-instacking system for 400 liftvans,mezzanine racking for specialized storageof such items as sofas, carpets & ladders

Other Association Memberships: FIDI,BAR, HHGFAA, LACMA, OMNI, AMSA

Branch:Sterling International Movers SA116 Avenue Aristide Briand93153 Le Blanc-Mesnil CedexFranceTel: 33 01 49 39 4700Fax: 33 01 49 39 4717E-mail: [email protected]

UNITED STATESOF AMERICA

Arpin Moving Systems99 James P. Murphy HighwayWest Warwick Industrial ParkWest Warwick, RI 2893Tel: 800-561-3320 x 360Fax: 401-828-3730Toll-free: 1-800-561-3320Website: www.arpin.comEmail: [email protected] Stephens, Vice PresidentServices: Cross-border moves (to/from USA

& Canada), long-distance moves (withinCanada & USA), overseas, logistics,brokerage & third-party services

Geographic Locations Served:Canada & USA

Warehouse: Steel & concrete, palletized,sprinklered, burglar alarm, heated, dock-level & drive-in loading


FARRELLENTERPRISESLIMITED66 BARTOR ROADWESTON, ON M9M 2G5

Tel.: 416-745-2711Fax: 416-740-2261Toll Free: 800-268-0908E-mail: [email protected]: farrellmovingsupplies.com

MOVE • STORE • PACK • PROTECT

A L L M O V I N G A N D PA C K A G I N G S U P P L I E S

MENT ION TH IS AD AND GET SPEC IAL SPR ING D ISCOUNTS! !


AE Worldwide Service190 Franklin Turnpike, Suite 1Mahwah, NJ 7430Tel: 201-529-1515Fax: 201-529-8143Toll-free: 1-800-631-7174Toll-free Fax: 1-800-848-7805Website: www.aeworldwide.usEmail: [email protected] Graham, PresidentServices: Third-party services; appliances,

crating, clocks, pool tables, grandfatherclocks, swing sets, etc. serviced at originand destination

Geographic Locations Served:U.S. and Canada

Other Association Memberships: AMSA,ERC, HHGFFA, numerous stateassociations throughout the U.S.

Arrow Truck Sales Canada1285 Shawson DriveMississauga, ON L4W 1C4Tel: 905-564-3411Fax: 905-564-3419Toll-free: 1-800-794-8627Website: www.arrowtruck.comEmail: [email protected] (OT) Krenn,

National Account ManagerServices: Specializes in moving-industry

late-model tractors & straight trucks withmoving bodies; national account tradeterms for movers & van lines acrossCanada

Butler & Baird Lumber Ltd.5 Scanlon CourtAurora, ON L4G 7B2Tel: 905-727-3074Fax: 905-841-6895Website: www.butlerandbaird.comEmail: [email protected] Brooks, SalesServices: Provider of plywood storage

boxes & export cratesGeographic Locations Served:

Greater Toronto Area

Chris Steer Insurance Brokers Ltd.8 King Street East, Suite 1000Toronto, ON M5C 1B5Tel: 416-366-1141Fax: 416-366-4656Website: www.chrissteer.comEmail: [email protected] Steer

Dale & Morrow Insurance Limited201 County Court Boulevard, Suite 306Brampton, ON L6W 4L2Tel: 905-451-1933Fax: 905-451-4411Toll-free: 1-877-229-7272Website: www.daleandmorrow.comEmail: [email protected] Bunker, ProducerServices: All forms of general insurance;

specialists in providing insurance requiredby movers and related industry

Geographic Locations Served: Ontario

Dixie Road Weigh Scale5758 Dixie RoadMississauga, ON L4W 1E7Tel: 905-670-9690Fax: 905-670-9694Dave McKnight

Dollies & Boxes Unlimited40 Continental PlaceScarborough, ON M1R 2T4Tel: 416-293-6293Fax: 416-293-7545Toll-free: 1-888-398-9888Website: www.dollies-boxes.comEmail: [email protected] Cameron, PresidentServices: Rental & sales of moving

equipment (dollies, computer carts, utilityboxes, panel carts, walkboards, plasticboxes, & many more items), sale ofcardboard boxes

Geographic Locations Served:All of Canada

Farrell Enterprises Limited66 Bartor RoadWeston, ON M9M 2G5Tel: 416-745-2711Fax: 416-740-2261Toll-free: 1-800-268-0908Website: /www.farrellmovingsupplies.comEmail: [email protected] Eisen, PresidentServices: Full range of all moving supplies

& equipment: boxes, pads, dollies, straps,tape, overseas wrap, etc.; equipmentrentals (Art Saunders, General Manager)

Geographic Locations Served:All of Canada

Household Movers ServicesP.O. Box 19Ridgewood, NJ 7451Tel: 201-444-1735Fax: 201-444-2244Toll-free: 1-800-526-0887Toll-free Fax: 1-800-555-4675Website: www.hmsusa.comEmail: [email protected] Eschbacher, PresidentServices: Complete third-party specialized

services, including appliances, customcrating, fitness equipment, clocks,schranks, etc.

Geographic Locations Served:Canada & U.S.

Other Association Memberships: AMSA,HHGFFA, ERC, NCMA, all U.S. stateassociations

K.I.D.Trailer & Equipment1090 South Service Road East, Unit AOakville, ON L6J 2X8Tel: 905-842-2942Fax: 905-338-5600Toll-free: 1-800-265-6291Website: www.kidtrailer.comEmail: [email protected] Dwhytie, General ManagerServices: Trailer sales, featuring Kentucky

custom-built moving vans, Fontaineplatforms & dry vans; truck sales; heavy-duty parts & service all for trailers & trucks

Geographic Locations Served:Ontario & all of Canada

Other Association Memberships: OTA

L. Hansen's Forwarding30 Dynamic DriveScarborough, ON M1V 2W2Tel: 416-293-9135Fax: 416-293-1604Toll-free: 1-888-420-8888Website: www.lhf.comEmail: [email protected] Gallagher, National Sales ManagerServices: The vehicle relocation specialist,

utilizing CP Rail and our own truckingfleet for local, provincial, cross-Canadaand cross-border assistance. Up-to-datetracking, door-to-door service, full line ofcommunication.

Geographic Locations Served:Cross-Canada and across the U.S. borderto and from Canada

Mover's Equipment & Supplies Ltd.1870 Bonhill RoadMississauga, ON L5T 1C4Tel: 905-670-4488Fax: 905-670-2748Toll-free: 1-800-668-3773Website: www.movers3.comEmail: [email protected] Ward, PresidentServices: Movers equipment: boxes, pads,

straps, ramps, handtrucks, tape, stretchfilm, dollies, screen carts, decking beams,complete van & warehouse equipment

Ogilvy & Ogilvy/Graham Neale Insurance Brokers121 Richmond Street West, Suite 400Toronto, ON M5H 2K1Tel: 416-777-2722Fax: 416-777-2716Toll-free: 1-877-364-4589Website: www.ogilvy.caEmail: [email protected] Ogilvy, Vice PresidentServices: Insurance brokers specializing in

the moving industry for over 20 yearsGeographic Locations Served:

Canada coast to coast

S u p p l i e r s / F o u r n i s s e u r s


N.K. Pedersen & AssociatesP.O. Box 27810343 Grand Oaks DriveGrand Bend, ON N0M 1T0Tel: 519-238-8288Fax: 519-238-6861Toll-free: 1-800-478-0529Email: [email protected] Pedersen, PrincipalServices: Management consultancyGeographic Locations Served: Canada

ProMiles Canada Inc.28 Church Street NorthAjax, ON L1T 2W5Tel: 905-427-4251Fax: 905-619-1785Toll-free: 1-888-736-4537Website: www.promilescanada.comEmail: [email protected] Bowie, PresidentServices: Supplier of software for

transportation: mileage guide, fuel-taxreporting, fuel-purchase optimization,street mapping (Canada & USA).Desktop, network and online versions

Geographic Locations Served:North America

Searail#101, 820 Dock RoadDelta, BC V3M 6A3Tel: 604-521-1016Fax: 604-522-1523Toll-free: 1-800-282-9892Website: www.searail.caEmail: [email protected] Patterson, PresidentServices: Rail & truck transportation in

Canada, USA & Europe; uses CNRrailcars that are totally enclosed; door-to-door service in most locations

Geographic Locations Served: Canada,USA & Europe

Branch:551 Creditstone RoadP.O. Box 79002Concord, ON L4K 1Y7Tel: 905-660-0412Fax: 905-660-6651

Southern Auto Transport Services, Inc.1335 - 10th Street, Suite EPalmetto, FL 34221Tel: 941-722-3326Fax: 941-729-5087Website: www.southernautotransport.comEmail: [email protected] J. Morrell, Business DevelopmentServices: Auto transportation to & from

Canada & USA, door-to-door serviceGeographic Locations Served:

All points in Canada & USABranch: Newmarket, ONTel: 905-953-0399

Victory Packaging6938 Kinne StreetEast Syracuse, NY 13057Tel: 315-463-1888Fax: 315-463-1747Toll-free: 1-800-422-1214Website: www.victorypackaging.comEmail: [email protected] O’Malley, General ManagerServices: All types of packaging material &

van equipment for the moving & storageindustry: boxes, tape, newsprint,bubblewrap, paper pads, stretch film, vanpads, cargo straps, dollies, ramps

Geographic Locations Served: EasternOntario, Quebec & Maritimes

Branches:2152 TransCanada HighwayDorval, QCTel: 514-683-0711Fax: 514-683-1470

870 Bonhill RoadToronto, ONTel: 905-670-9520Fax: 905-670-9519

73 Paquin RoadWinnipeg, MBTel: 204-661-8000Fax: 204-661-6550

#105, 6303 - 30th Street S.E.Calgary, ABTel: 403-279-6296Fax: 403-279-8547

S u p p l i e r s / F o u r n i s s e u r s

A s s o c i a t i o n s V a n L i n e s /L i g n e s d e Tr a n s p o r tAmerican Moving and Storage

Association (AMSA)1611 Duke StreetAlexandria, VA 22314-3482Tel: 703-683-7410Fax: 703-683-7527Website: www.moving.orgEmail: [email protected] Harrison, President

Canadian Association of Movers2085 Hurontario Street, Suite 525Mississauga, ON L5A 4G1Tel: 905-848-6579Fax: 905-848-8499Website: www.mover.netEmail: [email protected] Levi, President

Allied Van Lines CanadaP.O. Box 639, Station MainEdmonton, AB T5J 2L3Tel: 780-451-5858Fax: 780-451-2403Website: http://www.alliedvan.comEmail: [email protected] Fennell, President

United Van Lines (Canada) Ltd.7229 Pacific CircleMississauga, ON L5T 1S9Tel: 905-564-6400Fax: 905-564-7944Website: http://www.uvl.comEmail: [email protected] Martin, President


ALTERNATIVE SHIPPING SERVICEPak Mail Centres (Canada) Ltd.................42Mississauga, ON

CAR MOVERSSouthern Auto Transport Services Inc. ............................................7

Palmetto, FL

EXPORT SHIPPING CRATESButler & Baird. .........................................42Aurora, ON

FURNITURE REPAIRFurniture Medic..........................................7Mississauga, ON

INSURANCE SPECIALISTSDale & Morrow Insurance Limited ..........................Inside Back Cover

Toronto, ONOgilvy & Ogilvy/Graham Neale Insurance Brokers.........Inside Front Cover

Toronto, ON

MAIL FORWARDINGProMiles Canada Inc. .................................6Ajax, ON

MOVINGGreat Canadian Van Lines ..................20, 21Delta, BC

MOVING & SHIPPINGHousehold Movers & Shippers Ltd. ...........6Mount Pearl, NFNorthern Plains........................................34Fort McMurray, AB

MOVING & STORAGE COMPANIES/SUPPLIERSFarrell Enterprises Ltd..............................39Weston, ONIntercontinental Van Lines .......................42Markham, ON

Buyers’ Guide & Trade List/Guide des acheteurs et liste du secteur d’activitéBuyers’ Guide & Trade List/Guide des acheteurs et liste du secteur d’activité

MOVING EQUIPMENT SUPPLIESAdvance Container Systems ....................15Mississauga, ONMover’s Equipment & Supplies................36Mississauga, ON

PACKAGINGDollies & Boxes Unlimited .........................6Scarborough, ON

PACKING & CRATING SERVICES &SUPPLIESVictory Packaging............Inside Back CoverSyracuse, NY

SECURITY & THEFT PREVENTIONJones Manufacturing ...............................14Monroeville, OH

THIRD-PARTY MOVING SERVICESAE Worldwide ..........................................36Mahwah, NJ

TRAILERSK.I.D. Trailer &Equipment .....................Inside Back Cover

Oakville, ON

WOODEN STORAGE BOXESButler & Baird. .........................................42Aurora, ON

Three FlagsTransportation

Services Inc.

INTERNATIONALMOVING & FORWARDING

800-533-5247E-mail: [email protected]

Fax 905-946-1798

SPECIALIZEDFTL & LTL AIR RIDE

LOGISTICAL TRAILERTRANSPORT MOVE SYSTEM

FOR HI VALUE - HOUSEHOLDGOODS - COMMODITIES

CANADA * USAMEXICO * ALASKA

EST. 1946

CWPCA

ACMPC

MANUFACTURERS OF PLYWOOD STORAGE BOXES AND EXPORT CRATES

www.butlerandbaird.com5 Scanlon CourtAurora, OntarioL4G 7B2(P) 905-727-3074(F) 905-841-6895

When Your Caller Has A JobToo Small For You ...

Call or refer us ...

Your Small ShipmentSpecialists

416-410-7363or visit www.pakmailcanada.com

for store locations

SERVING THE NEEDS OF CANADA’S MOVINGAND STORAGE COMPANIES FOR 25 YEARS.

WITH OVER 175,000 SQUARE FEETOF WAREHOUSE DISTRIBUTION SPACE,

VICTORY PACKAGING HAS THE PRODUCTSYOU NEED WHEN YOU NEED THEM.

CALL US TODAY AT:

SYRACUSE 1-800-422-1214TORONTO 905-670-9520CALGARY 403-279-6296WINNIPEG 204-661-8000

TO FIND OUT MORE ABOUT HOW OUR PRODUCTSMIGHT HELP YOU TO IMPROVE YOUR BOTTOM LINE.

* OVER 35 LOCATIONS IN NORTH AMERICA *SOMETIMES THE BIGGEST IS THE BEST.

PROUD TO BE A LONG-STANDING ASSOCIATEMEMBER OF THE CANADIAN ASSOCIATION OF MOVERS.

SEE YOU AT THE 2004 CONVENTION!

The One-Stop Source for All YourTruck & Trailer Needs

1090 SOUTH SERVICE ROAD EASTOAKVILLE, ON L6J 2X8TEL.: (905) 842-2942TOLL FREE: 1 (800) 265-6291FAX: (905) 338-5600E-MAIL: [email protected]

• CUSTOM-BUILT KENTUCKYMOVING VANS

• FONTAINE PLATFORMS & CONTAINER TRAILERS

• HEAVY-DUTY PARTS &SERVICE

• QUALITY USED TRUCKS & TRACTORS FOR HIGHWAY& CITY USE

• SCHEDULED MAINTENANCE

• ANNUAL INSPECTIONS

• MAJOR REPAIRS

• MOBILE SERVICE

Certified CanadianMover Program:

CAM’s answer to public concerns

Certified Canadian Movers benefit from a well-deserved reputation for fair play.They are industry leaders, committed to professional dealings with customers.

Profit from the things you already do well. Your company delivers moving service thatis fair in practice and cost, safe and timely. Make sure consumers know it!

Find out about CCMP: visit CAM’s website at

www.mover.net, or contact 905-848-6579.

Prove you’re a high-quality-service provider:join CAM and become a Certified Canadian Mover.

Prove you’re a high-quality-service provider:join CAM and become a Certified Canadian Mover.

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