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CANDACE LUO

EDUCATION

DAOM Five Branches University, Acupuncture & Oriental Medicine Aug 2017

Certificate City College of San Francisco, Health Care Interpreting May 2011

MHA University of Southern California, Health Administration Dec 2010

MSTCM University of East-West Medicine, Traditional Chinese Medicine Dec 2008

BA University of California-Davis, English (Emphasis: Teaching) Mar 2005

Minored in Managerial Economics

HONORS AND AWARDS

Integrative Medicine Ambassador Award 2019

Asian Pacific Islander American Public Affairs

Celebrating 46th Anniversary of Legalization of Chinese Medicine and Acupuncture in U.S.

Exceptional Contributions and Dedicated Service 2017

Faculty, TCM Integrative Medicine Residency Program

International Center for Integrative Medicine

Affiliates of Highland Hospital, Department of Medicine

University of California San Francisco, School of Medicine

Certificate of Appreciation 2017

American Association of Chinese Medicine and Acupuncture

Chinese Medicine Day Event, Fremont Library-Main, CA

Honor and Distinction 2003

The National Society of Collegiate Scholars, University of California, Davis

COMPUTER SKILLS

Foundational Computer Skills: G Suite, Email, Microsoft Office 365, Windows & MacOS

Collaboration and CRM: Zoom, Skype, OneDrive, Google Drive, Salesforce

Electronic Health Records: EPIC (Superuser), WellSoft, NextGen, SorianFinancial/Clinical

Learning Management Systems: Canvas

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PROFESSIONAL EXPERIENCE

Allied Health Practitioners – Acupuncturist May 2020

Sutter Health Alta Bates Summit Medical Center

• Performs outpatient and inpatient acupuncture treatments and consultation

• Supervises TCM resident students from local TCM schools and organizations

• Program administration for onsite Integrative TCM Residency Program

Staff Acupuncturist, Alameda Health System 2014 – 2019

Assistant Medical Director, Alameda Health System 2017 – 2019

• Performs outpatient and inpatient acupuncture treatments and consultation

• Supervises TCM resident students from local TCM schools and organizations (program

launched in Jan. 2016)

Medical Interpreter & Translator (Mandarin & Cantonese Chinese)

Stanford Health Care 2011, 2019 – present

Alameda Health System 2012 – present

• Interpreting for providers and patients during medical encounter

• Translating health related documents for general public and patient’s medical records

• Conference interpreting for medical seminars, CEU classes, and public health seminars

Doctoral Program Associate Director 8/2010 – 3/2012

Five Branches University

• Participated in the admissions screening process for the doctoral and CE program

• Supervised marketing campaigns utilizing online advertisements, print publications, health

fairs and health-related events, and symposia.

• Assisted with student services such as course planning, registration, and record management.

• Assisted faculty with interpretation as needed, travel arrangements, and classroom

preparation.

Independent Acupuncturist 1/2010 – present

Red Fate International Inc.

• Provided outpatient and house-call acupuncture treatments and herbal consultation

• Volunteered in providing community-acupuncture-based group acupuncture treatment

PROFESSIONAL AFFILIATIONS

California Acupuncture and Traditional Medicine Association 2018 – present

Group member (currently through ASCM)

The Chinese Music Teachers Association of Northern California 2018 – Present

Active Member

American Society of Chinese Medicine, Member 2017 – Present

Vice Secretary of English Division, ASCM 4/2017 – 4/2019

California Healthcare Interpreting Association (CHIA), Member 2015 – Present

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COMMUNITY SERVICE

American Society of Chinese Medicine

Vice Secretary of English Division, CA, 2017-2019

1)Assistant to general secretary with administration and member communication for English

division; 2) Extensive experience with meeting planning, hosting, facilitating and recording;

3) Participation in organization and interpretation of continuing education seminars for

licensed acupuncturists and other licensed health professionals

International Center for Integrative Medicine

Staff Acupuncturist, Oakland, CA, 2014-2016

1)staffed monthly outpatient acupuncture clinic at a public hospital in Oakland on volunteer

base; 2) participated in program development to extend learning opportunities to qualified

students from local acupuncturist schools, which marked the inception of the first U.S. TCM

hospital residency program was born Jan. 2015.

University of California, San Francisco

Volunteer Department, High School summer program, CA, summer 2001

Emergency Room: office filing, language assistance, lab samples delivery, etc.

PROFESSIONAL TRAINING AND INTERNSHIP

Kaiser Permanente Qualified Bilingual Staff Facilitator Training, Denver, Jun 2-6, 2014

1) Certificate of completion; 2) Qualified to facilitate QBS level I and II training classes at

Alameda Health System

Medical Interpreter Internship, Stanford Hospital & Clinics, 2011 Academic Year

1) Observed and shadowed staff interpreters performing professional Cantonese and

Mandarin medical interpretation; 2) Performed solo medical interpretations in both

Cantonese and Mandarin in outpatient & in-patient setting; 3) Certificate of Completion

Health Administration Internship, Five Branches University, Mar – July, 2010

1) Mentored under Ron Zaidman, president of the university; 2) various site-based project

reporting to doctoral program, clinic operation, program administration, accounting, HR, and

IT services. 3) upon completion of the internship, immediately offered a full-time position as

associate director of the Doctor of Acupuncture and Oriental Medicine program

CONSULTING & COUNSELING EXPERIENCE

Lifemark Group, San Francisco, CA Apr 2010 – Dec 2011

Life Strategy Planning Consultant, Field Service

• Provided multi-lingual and navigational services for clients seeking products and

services information

• Coordinated at-need services for clients

• Handled six digit single-contract transaction in establishing client relations

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University of East-West Medicine, Sunnyvale, CA Oct 2005 – Oct 2008

Student Counselor, Student Services and Administration

• Provided program information to prospective students inquiring about admissions and

remotely or in person

• Attended various community program outreach events

• Served as a liaison for students in English program

• Coordinated and organized school-wide events such as graduation on yearly basis

• Presented New Student Orientation in both Chinese and English at beginning of each

academic term

TEACHING EXPERIENCE

City College of San Francisco 08/2020 – present

• Instructor for HLTH 80: Interpreting in Health Care

• Language coach on record

• Curriculum update and development

InterpreterEd.com, Walnut, CA Sep 2017 – present

Instructor, Dublin, CA and Online

• Taught an introductory 40-hour language neutral course to multi-lingual students

seeking national certification program in the field of medical interpreting

• Facilitated student role-play practice in class and provided constructive feedback for

performance enhancement

International Center for Integrative Medicine, Oakland, CA Jan 2016 – Aug 2019

Faculty and Assistant Medical Director, TCM Integrative Medicine Residency Program

• Serve as point of contact / liaison between student, school, and the residency program

• Developed and presented monthly faculty presentation on integrative medicine topics

such as: Evaluation and Management of Stroke, Ocular TB Diagnosis and Treatment,

Hematuria, Lung Cancer, Parkinson’s Disease, etc.

• Organized and led New Student Orientation Day activities

• Served as interview committee member and program administrator during 2018-2019

• Maintained scheduling for current student rotations and faculty presentations

Alameda Health System, Oakland Nov 2014 – Present

Qualified Bilingual Staff Level I & II facilitator

• Facilitated learning environment with use of video, written materials, and in-class

group and individual activities to aid applications of topics covered, such as culture

and diversity

• Provided IT support for the training, such as audio and visual equipment, presentation

organization and synchronization

• Coordinated student assessment sign ups, testing set ups, communications to staff and

clinicians alike for inquiries regarding the QBS program (2017-2019)

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RESEARCH EXPERIENCE

The Effects of Acupuncture in Treating Refractory Sudden Sensorineural Hearing Loss

(SHL): Bilingual Literature Review and A Case Report, Five Branches University, San

Jose, CA 2017

Advisor: Sara Z. Ratia

• Conducted literature review from both English and Chinese sources

• Integrated findings from a clinical report with complete objective tests and imaging

findings to theories and treatment protocols found through literature review

PRESENTATIONS, FORUMS AND INVITED LECTURES

Health Forum / Panel Discussion Emcee, “Discussion on Integrative Chinese Medicine

Acupuncture into Western Medicine Hospital, the first Chinese Medicine Residency”, Apr

20, 2019; Panelist include: Gary Cecchi MD-Medical Oncologist, Amy Matecki MD, L.Ac.-

President of International Center for Integrative Medicine), Ron Zaidman-President of Five

Branches, Richard Godfrey MD-Surgical Oncologist, etc.

Community Health Presentation, “Seasons of Menopause: The Before, During and After,”

2017 Chinese Medicine Day Community Event, Fremont Library-Main, Mar 18, 2017.

Invited Guest Lecture, “Insights of An Interpreter on Delivering Language Services to

Patients with PTDS,” City College of San Francisco, HCI Certificate Program, 2017-Present.

Community Lecture & Workshop, “Acupressure: Self-Healing”

Twelfth Annual Taoist Gathering, Oakland, CA, 2015.

LANGUAGES

Nationally Certified Medical Interpreter in Mandarin and Cantonese Chinese CMI Cantonese #101015 & Mandarin #101267, NBCMI Certification - earned in 2014

CHI Mandarin Certification-CCHI ID 003009, CCHI Certification earned in 2013

PERSONAL

I was born in Xi’an, mainland China. By the time I started my study-aboard journey as an

international high school student, I had accomplished multiple performing tours traveling to

Denmark, Holland, Hungry, Austria, Jordan, Israel, and Romania as a Guzheng (Chinese

Zither) performer with the China Youth Ensemble (1995, 1996, 1998, three consecutive tour

years).

I studied and lived in NYC, Columbia (South Carolina), and San Francisco during the first

three years of my life in the U.S. Since then I had never left bay area cities.

My long-time hobbies and interests are singing, reciting, traveling with family, teaching,

cooking, creative writing (lyrics), skating, racquet sports (tennis, Ping Pong, badminton,

racquetball), reading, culture, and performing.