Capability Statement
Overview of Our Niche Services, Track Record and Team
Contents
1. Overview .......................................................................................................................................................................... 1
1.1 Background and Differentiating Factors ........................................................................................................................................................... 1
1.2 Our Clients .............................................................................................................................................................................................................. 2
1.3 Niche Services and Core Competencies .......................................................................................................................................................... 4
1.4 Our Success and Track Record .......................................................................................................................................................................... 5
2. Our Client Success Track Record .................................................................................................................................. 6
2.1 Selected High Profile Clients ...................................................................................................................................................................... 6
2.2 Our Track Record of Partnering with Clients – selected examples ......................................................................................................... 8
3. A Powerful Multidisciplinary Team .............................................................................................................................. 18
3.1 Highly Experienced Hands-On Team .............................................................................................................................................................. 18
3.2 Working as an integral Part of our Client‟s Team ....................................................................................................................................... 21
4. Our High Value Services and Approach ...................................................................................................................... 22
4.1 Strong Onshore-Offshore IT Services Capability......................................................................................................................................... 22
4.2 Internal Audit – A Key Element of Good Management Process .............................................................................................................. 25
4.3 Maximising the Value of Mergers & Acquisitions ......................................................................................................................................... 26
4.4 Results-Focused Business Improvement ......................................................................................................................................................... 27
4.5 World Class IP Development ............................................................................................................................................................................ 30
4.6 World Leading Sourcing Expertise ................................................................................................................................................................... 30
4.7 Strategic Sourcing – A Key Strategy for Business Performance Improvement .................................................................................... 31
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Business Catalyst International is an innovative strategic and operational
management consulting firm that was specifically created to partner with clients
requiring expertise and support for their business and IT improvement programs.
Our operating model has been proven and strengthened over a decade and today
positions the firm ahead of the traditional pyramid style of consulting firms that
have a few experienced people heading up a large number of relatively
inexperienced people or trainees.
The following key points differentiate Business Catalyst from the traditional
consulting firms:
► Ideal blend of consulting and operational management experience –
every consultant has both substantial hands-on management experience
and subject matter expertise
► Highly experienced senior consultants working in a hands-on manner,
leveraging client resources and enabling clients to own the projects
► Outcome-focussed and results-driven approach
► Total commitment to customer satisfaction – as measured and assessed
by clients
► Working with clients as an integral part of their team, focussed on their
success rather than acting as outside consultants.
Zia Qureshi, founder and Chief Executive of Business Catalyst
Zia has an exceptional track record of delivering sustainable business improvements to a
blue chip client base that includes the “who’s who” of Australian business. He
understands what works in organisations and what doesn’t. He works closely with
boards and operational management, as well as with leading thinkers in business and
government. Zia is internationally recognised for his thought leadership and hands-on
achievements in business transformation, business audit, outsourcing and business/IT
alignment.
The corporations that have directly benefited from Zia‟s work and leadership
over the years include: Woolworths, Suncorp Metway, Caltex worldwide,
Crane Group, Westpac, TransGrid, NSW Government, CSR, Coca
Cola, Indosuez Investment Bank, AMP, First Energy Bank, Australian
National University, Fujitsu….to mention a few examples.
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Australia‟s leading companies and government organisations have sought out
Business Catalyst for their major consulting needs. Representative clients include:
Private Sector
Origin Energy
SAI Global
PMP
NRMA
Woolworths
Qantas Airways
Commonwealth Bank/EDS
Cadbury Schweppes
Bilfinger Berger Services
GE Healthcare
Fujitsu
Westfield
Suncorp Metway
Fairfax Holdings
MIM Holdings
P&O Australia
Westpac
Transfield Group
Coca-Cola Amatil
Australian Pharmaceutical Industries
Aristocrat
AMP
AGL
BHP Billiton
CSR
First Data
Crane Group
Rheem
Reed Elsevier
Sydney Futures Exchange
Mission Australia
Mirvac
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Public Sector
Snowy Hydro
TransGrid
Pacific Power International / RBMC
Pacific Solar
Energy Australia
Sydney Water
NSW Department of Health
NSW Department of Housing
NSW Department of Transport
NSW Motor Accidents Authority
Sydney Harbour Foreshore Authority
Queensland Rail
CITEC (Queensland)
Department of Defence
Department of Fair Trading
Department of Education, Science and Training
Department of Veteran Affairs
Centrelink
AusAID
Australian Export Finance and Insurance Corporation
Australian National University
Private Health Insurance Administration Council
Internationally, we have completed strategic assignments for the StateGrid
Corporation of China and China Power International, for Gulf Finance House,
Bahrain, The Al Ghurair Group, UAE, and a MENA based Sovereign Wealth
Fund.
Business Catalyst with its unique business model of only
using operationally experienced team members with focus
on delivering solutions and outcomes that are practically
achievable… is the reason why Australia‟s leading
corporations and government organisations have selected
the Firm now for over a decade……Increasingly, the Firm is
being sought out by global corporations.
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The firm provides niche services to many of the leading blue chip companies in
Australia and to a select range of Government sector clients.
Our key services include:
► Enterprise Transformation and Business Improvement
► Internal Audit and Risk Management
► Business IT Alignment and Program Management
► Strategic Sourcing
► Onshore-Offshore IT Services
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The success of the Business Catalyst team and its innovative model can be judged
simply by the following facts:
Our track record of successful assignments is unprecedented in the consulting
industry, where the success of many consultants ranges “average-to-disaster”
Our client references and the fact that over 98% of our work is either repeat or
sole-sourced, making our vision a reality:
We help our clients improve their organisational capability to achieve sustainable
business performance
Through our innovative approach of working with clients as one team, our clients
not only realise benefits from specific assignments but they also reap ongoing
benefits such as facilitating a culture of continuous business improvement,
organisational learning, total risk management and improved commercial focus.
Business Catalyst has done an outstanding job under difficult circumstances in helping
the Board and management with the company’s turnaround. Catalyst has helped build
up the company’s capabilities and improve the culture… one of the best transformation
efforts I have been associated with.”
Bruce Vaughan, Former Chairman, MIM Holdings
The Business Catalyst and Australian Institute of Company Directors
partnership has been highly successful over many years
Peter Smedley
Chairman
OneSteel
Geoff Dixon CEO, Qantas
John Phillips
One of Australia’s
leading Chairmen /
Business Leaders
Fred Hilmer
Former CEO
John Fairfax Holding
Zia Qureshi
Chief Executive,
Business Catalyst
Leading organisations will continue to seek us out
for the value we deliver through teamwork,
expertise, and innovation across our niche services.
Thought Leadership and Innovation
Roger Corbett
Former CEO,
Woolworths
The Hon. Tony Abbott & Industry
CEOs Executive Knowledge Sharing
Luncheon held in Business Catalyst’s
Office
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Australia‟s largest bank, 5th largest company,
$37B revenues – we program managed and
reviewed their $10B outsourcing contract
Australia‟s largest retail group, 2nd largest
company, $43 B revenues – we managed a 3
year transformation and improvement
program
Australia‟s world leading international airline,
$16B revenues – we transformed the global
finance function and processes
Australia‟s largest company and international
resource giant – we assessed their major
outsourcing contracts
One of Australia's largest infrastructure groups
– we developed their IT roadmap and
transformation strategy
One of Australia's largest power generators –
we modernised their risk and compliance
functions and prepared for privatisation
Australia‟s largest energy group – we managed
post M&A business integration and major IT
programs
8th largest corporation in the world – we
developed their high impact sourcing strategy
for China‟s electricity industry
China Power, one of China‟s five major power
companies – we manage a long term skills
transfer and training program for senior
managers
An $8B investment portfolio with investments
across Africa – we developed the
transformation strategy and sourced the
management development team
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Al Ghurair Group, one of the largest Dubai
based business groups – we assisted in due
diligence of major asset purchases in the oil &
gas sector
For this major print and media group we
restructured IT to support evolving business
strategy and, developed a business aligned IT
strategy.
A wide range of business improvement
assignments and assistance with company
acquisitions and integrations
Business planning and preparations for public
listed. Defining user and business requirements
for HR/payroll system, helped select software
and project managed implementation.
Catalyst sourcing expertise was used to design,
develop and deliver an extensive training
program on outsourcing governance, Service
Level Agreements and vendor relationship
management.
Catalyst advised Investa on its successful
proposition for Suncorp property management
services, including pricing models, governance,
service levels, and scorecards.
Catalyst developed the Asia-Pacific Information
Strategy, organisation structure, portfolio
management process and transformed IT from
a local to regional service.
Developed the business case and sourcing
strategy for a major enterprise wide CRM
application with complex stakeholders and
security requirements. Retained as Project
QA. Project received CIO Award
Reviewed SAI Global's multiple IT operations
with emphasis on business alignment, global
services delivery and customer satisfaction
compared to leading practices for similar
organisations.
Conducted internal audits on trading systems,
conducted due diligence in readiness for public
listing. Developed the business case and
implementation plan for ERP implementation
Advised Westfield on the implementation of a
global IT organisation restructure across
Australia/NZ, US and UK.
Engaged by P&O to assist with the sale of one
of its business units. We were able to assist
the company to achieve more than double the
expected price.
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Assignment Overview Outcomes Achieved
Engaged by Woolworths in 1995 to commence their business improvement
program through a business audit program with a three-year sunset clause.
Undertook a wide range of business reviews, process improvement,
management support and project management assignments.
The Woolworths improvement program gained momentum rapidly
leading to significant successful change in the company. Woolworths
continued to partner with Business Catalyst for three years and
Woolworths‟ capability was considerably enhanced. Ownership of all
improvement projects remained with Woolworths people.
The Board maintained confidence in the improvement program.
Establishment of shared services for Woolworth‟s Property Division to
achieve cost reduction goals.
A 30% cost reduction realised on time and within budget and improved
service levels.
The Board appointed Business Catalyst to undertake a due diligence review
on the combined capability of Commonwealth Bank and EDS to meet their
commitments prior to signing the EZY Banking deal with CBA.
A comprehensive review highlighted a range of issues and capability gaps
with specific recommendations for bridging the gaps. This resulted in a
more successful partnership and the success of Ezy Banking.
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Client Feedback
Business Catalyst with Naga Narendran, General Manager Finance (retired)
Roger Corbett, CEO Woolworths, letter to the Business Catalyst Project Leader
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Assignment Overview Outcomes Achieved
CBA has recognised the depth of our expertise in a number of areas
illustrated by the following examples:
Recovery of failing IT projects such as NetBank and project directing
of critical IT projects.
The new upgrade of NetBank was implemented in February 2001 and was
recognised by CBA and EDS sponsors as their most successful such
implementation, following a major effort by Business Catalyst senior project
managers who facilitated the participation of EDS and CBA and managed the
project to completion.
Process improvement work covering areas such as, Comm 2000
Inventory Management, restructuring of ATM operations and a review
of end-to-end project management practices from the Bank to EDS.
Significant improvements to the processes, improved customer satisfaction
levels and reduced costs.
Cost reduction reviews in relation to major third party contract
services.
Identified areas of cost slippage and reduction that were very significant and
recoverable. Project then focussed on process improvement to ensure
effective control over costs.
CBA IT Strategy 2000: Business Catalyst was engaged to facilitate the
Bank‟s IT strategic planning (working with the Bank and EDS) as an
integral part of the business strategic planning.
Significant progress has been achieved in integrating IT strategic planning
within the business strategic planning process. Innovative concepts were
introduced to establish a strategic business system framework, which was then
used as an executive planning tool, and for planning Colonial integration
following its acquisition.
Leadership of $50 million IT application development program.
Business case and contract negotiations are based on sound project concepts,
resource plans and implementation programs.
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“Business Catalyst has made a big difference to project management
capability of EDS and has helped turn around the Bank’s key projects. We
take great comfort in the fact that Business Catalyst is assisting EDS in
project/program management…. “
Bob McKinnon, General Manager, Group Technology, Commonwealth Bank,
meeting with Zia Qureshi, Chief Executive, Business Catalyst International
“Business Catalyst team has exceeded our expectations on this project
(Telecom cost savings).”
Stephen Helberg, General Manager, Enterprise-wide Audit
“Please let the team know that we appreciate their dedication in getting
to this result – they did it tough but the result is outstanding.”
Tony Henshaw, President, Asia Pacific, EDS – now at Telstra as Director
Enterprise Sales & Bid Management
Client Feedback
Bob McKinnon, former General Manager, Group Technology, Commonwealth Bank and Zia
Qureshi, Chief Executive and Chairman, Business Catalyst at the Australian Outsourcing Summit
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Assignment Overview Outcomes Achieved
A long-term partnering arrangement where Business Catalyst was
employed to work with management in a broad range of areas with a view
to driving business improvements, cultural change and organisational
capability development. We have undertaken a broad range of assignments
over a period of four years covering areas such as:
Re-engineering and co-sourcing of risk management and Internal
Audit
Project management of complex IT and business projects
Safety improvement
Process improvement of finance functions such as accounts
payable
Wide range of business process improvement projects
Each of these projects has been fully successful with
complete achievement of agreed outcomes – every time,
on time.
Assisted in fast-tracking some of the improvement
initiatives by up to 12-18 months.
Despite being a Government organisation, TransGrid has now moved to a
single-supplier arrangement with Business Catalyst on the basis that
Business managers and staff regard Business Catalyst‟s work much more
highly and have a far greater acceptance of the Business Catalyst team than
the large consulting firms.
TransGrid achieved No.1 ranking in an International
Industry benchmark, as the best electricity infrastructure
organisation, a very significant achievement. TransGrid
management has acknowledged our contribution in their
achievement.
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Client Feedback
In a recent Boardroom luncheon hosted by Business Catalyst for the CEO, CFO,
Chairman and Deputy Chairman of TransGrid, the Business Catalyst and TransGrid
partnership benefits were summed up as follows:
Business Catalyst has helped TransGrid fast track some key initiatives by up to 12-18
months.
The have always met or exceeded expectations, “we can trust Business Catalyst people”.
If there is a really difficult project or outcome to be achieved we call on the Business
Catalyst team to assist us.
“Business Catalyst successfully managed TransGrid’s operating system migration to
Unix. Their project methodology and the project management skills of Gareth
Eade were key success factors for the delivery of this complex project.
I am specifically calling to thank you for your Firm’s exceptional contribution to this
critical project….”
Tony Meehan, Manager Information Systems, TransGrid
Extracts from TransGrid Chairman’s Letter
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Assignment Overview Outcomes Achieved
Bahrain‟s First Energy Bank is a pioneering investment bank. It was granted a wholesale Islamic Banking
License in July 2008. Initially, with only limited organisation, people, processes or systems in place to
support a banking operation, First Energy Bank engaged Catalyst to assist with its transition into a fully
operational Islamic investment bank.
Following extensive advisory assistance by our team led by our Chairman, Zia Qureshi to the Bank‟s senior
executives in relation to establishment of the Transformation Program, a number of consultants were
engaged to implement the transformation project.
Catalyst consultants including Darcy Geale, a highly experienced banking and investment specialist and
Peter Tighe, a highly experienced international audit and risk specialist guided the establishment of the
necessary processes, systems, organisation structure and governance mechanisms to make the Bank‟s
vision capable of being achieved and maintained. Peter and Darcy supported the Bank across a variety of
activities including:
Mentoring and guiding the convergence of ideas of people from other banks brought together to
establish the foundation staff for the new bank and align views with modern banking practices;
Establish a Program Office and Steering Committee to manage the transformation
Review and propose new operational management guidelines and structures;
Design and implement internal governance systems and reporting processes;
Assist in the business plan and implementation of actions to support the business;
Help design operational processes, assist with preparation of instruction manuals and
operationalisation of the new processes and procedures for significant operational activities;
Assist with the definition of system and business requirements for a core banking system, its selection
and implementation;
Ensure the above were aligned with the requirements of the Central Bank of Bahrain.
The First Energy Bank’s Transformation -
Catalyst worked with the First Energy Bank from its
embryonic stage, playing an instrumental role in
transforming First Energy Bank into a fully
operational bank in less than a year
To-day, FEB housed in its new premises at Bahrain
Financial Harbour, is well placed to become a major
Islamic investment bank in the energy sector
throughout the world.
The bank became an organisation capable of
delivering on its Vision, which is “to create and
capture value in the global energy sector”. First
Energy Bank‟s focused targeting of the energy
industry puts it in the unique position of being able
to offer investors superior, specialised opportunities.
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Client Feedback
Message from the Chief Operating Officer
“We had a challenge of a task of building a world class organisation in a short period of time. We searched
globally for partners to support us in this challenge, and found only a few firms that had the depth of
experience and expertise required to make a quantum difference to our efforts.
Catalyst was sought out based on its unique model of deploying highly experienced operational managers
and executives, tremendous track record of delivering value to some of the largest corporations in the world
and its ability to develop the capability of our people. Over the last six months, together with Catalyst, we
have achieved tremendous gains. They have made the difference we were looking for.”
Chief Operation Officer
First Energy Bank
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Assignment Overview Outcomes Achieved
Establishing and Transforming a Joint Venture Operation for an Oil Refinery:
TransAsia Gas International and Star Petro Energy, subsidiaries of Al Ghurair Investment
signed a joint venture with the National Oil Corporation (NOC) Libya for the Ras Lanuf
refinery in Libya. The total planned investment over the term is in the region of US$2 billion
to upgrade the existing facility to the world‟s best practice for product and process. The
upgrade project will be implemented in two stages and is envisaged to take five years to
complete.
To complete this work successfully, the joint venture ownership (JVCO) required a wide
variety of expertise, skills and competencies in both technical and business management areas
including business process re-engineering, project management, change management and a
range of other key areas.
The initial objective of this program was to identify key tasks for improving the efficiency of
operations and profitability and then assist in developing and implementing those solutions.
Catalyst prepared a comprehensive business improvement program and a structured
approach for JVCO‟s transformation, to assist in developing stronger capabilities of JVCO
people and a positive cultural change as this will contribute to achieving sustainable
improvements in:
Operational performance
Safety
Profitability and maximising shareholder value
Refinery longevity
Catalyst developed a 100 day plan to assist JVCO to take control of the day to day running of
the refinery from Libya‟s NOC on the “effective date” and to introduce the new management
model in a controlled and logical approach. The final report also provided an overview of the
business improvement process that JVCO would need to implement to efficiently and
effectively transform the refinery operations to a world class level in the agreed timeframe.
Catalyst Delivered World Class Solution
Catalyst ensured that the JVCO was provided with
expertise in business and IT transformation along with
best practices from the international refinery industry
in order to make rapid headway on a number of fronts.
Catalyst‟s experience demonstrated that in such an
industry environment, it is vital to optimise refinery
operations which require strong strategic management
and commercial management (both operational cost
management and capital expenditure) to align the
refinery operations with the changing market
conditions. In addition, technical expertise and strong
project management skills were necessary to optimise
the performance of the refinery. Solidifying this, any
business improvement program must ensure the key
elements in these areas are appropriately addressed.
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Client Feedback
A Message from the Chief Executive
“This project was initiated by me in relation to the Ras Lanuf refinery and undertaken by a joint team including a
leading international management firm, Catalyst, and TransAsia Gas team members Mr. Aamer Chishti Vice
President and Mr. A. Aziz Khalid.
The team received input from various relevant personnel of the Al Ghurair Group including myself, and will now
start working on the establishment of JVCO.
I am most pleased with the hard work and the very strong effort of the combined team. This hard work in a very
short duration has provided us with a high level road map for following a course that brings together world class
expertise as well as our own team’s insights and experience. In my view this work has created an excellent
framework for the success of JVCO.
I take this opportunity to thank everyone who has contributed to the timely completion of this assignment.”
Zahid Muzaffar
Chief Executive
TransAsia Gas
Catalyst was engaged by JVCO (now called Libyan Emirates Refinery Company -LERCO), to ensure that
the JVCO entity was able to commence operations on the joint venture closure date, inclusive of all
changes required to the current process and procedures in Accounting, Information Systems, Legal,
Contractual and HR requirements.
Catalyst was selected based on merit of its unique model of deploying highly experienced consultants and
executives with tremendous track records of delivering value to some of the largest corporations in the
world and its ability to work with clients in a “one team” concept with a shared vision, responsibility and
accountability for outcomes.
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Business Catalyst‟s highly experienced team members have proven track records
in management/operational roles as well as consulting expertise.
This leads to the significant difference between Business Catalyst‟s consultants
and those of the large consulting firms which predominantly employ people with
little or no managerial/operational experience.
When you combine Business Catalyst‟s hands-on experience of the real world
with consulting skills, the firm‟s intellectual property and the client‟s resource
base, you have a powerful combination that results in pragmatic, practical and
sustainable solutions.
This is where the Business Catalyst model is unique - our senior team members
have delivered major projects and improvements in a hands-on manner with
100% success every time. No other consulting firm can claim to have such a
success rate and a powerful team that can work with clients to deliver outcomes,
not just ideas or reports.
We are not traditional consultants but an alternative that is truly independent
and objective. We have deep experience in niche areas and bring together best-
of-breed consulting solutions through alliances and world class sourcing of the
most appropriate experts and world‟s best practice information.
Some of the Business Catalyst team members are highlighted on the following
pages.
Gareth Eade | Transformation Programs
Gareth has 25 years experience in professional services, business and
management consulting. Following a career in consulting with
PricewaterhouseCoopers, Gareth held senior finance and operations
management positions for Pacific Power International during their transformation
phase, Hydro Tasmania and a division of Origin Energy as part of a business sell-
off phase.
Gareth‟s areas of specialisation includes business improvement, cost
reduction and has program managed many large business transformation,
business improvement and IT projects for leading Australian companies
including: Qantas, Origin Energy, Transgrid and NRMA.
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Frank Archibald | Operations Director
Frank brings more than 31 years of strategic and tactical experience in
management, project leadership, technology transfer and implementation of
effective business strategies across Europe, North America, China, Asia Pacific
and Middle East /North Africa region.
Frank has worked in numerous leadership positions and has demonstrated talent
in selecting and building strong management teams in the rapid financial and
operational growth of companies in various sectors, and has been actively
involved in an interim capacity at the highest levels of management both short
and long term.
Previously Frank held senior management director positions with KPMG Asia
Pacific and EDS Australia and has held interim management positions with First
Energy Bank (Bahrain), Compaq/Hewlett Packard, GE Healthcare, IBA Healthcare
and National Australian Bank.
Mark Volpato | Project Origination
Mark has 25 years experience in strategic and management consulting. Following
a career in finance and marketing with an international IT firm, Mark has assisted
a number of world leading organisations in business strategy and planning, new
product development and process transformation including: JPMorganChase,
HSBC, Standard Chartered Bank, Thomas Cook, SmithKlineBeecham, US Dept.
of Energy, Australian Dept. of Defence, Telstra, NRMA.
Mark has significant experience in business reviews, investment assessment,
project origination, strategic alliances and new business development.
Currently is focusing on business opportunities in emerging markets with Chinese
partners.
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Khalil Allahwala | IT Services
Our Onshore-Offshore IT Services business is led by Khalil Allahwala, who is
supported by the ValueLabs organisation and senior business consultants in
Australia. Khalil is well placed to assist clients given his depth of experience,
understanding of the Indian business culture and his senior management roles
with Commonwealth Bank and EDS.
Khalil has 30 years experience in the IT Services industry and is a specialist in
sourcing, off-shoring and consulting gained through his work with Price
Waterhouse in Asia and the Middle East, relationship management of the largest
outsourcing contract in the financial services industry at the time -
Commonwealth Bank/EDS. He is Deputy Chairman, MENA Region Advisory
Board of the US based International Association of Outsourcing Professionals
(IAOP) and has developed an onshore-offshore model for achieving optimal
outcomes.
Peter Goldstein | Business Improvement
Peter has over thirty years experience in senior management positions and
management consulting across a broad range of private sector and government
and industrial environments, including the health and power industries, local,
State and Commonwealth government agencies in health, asset management and
the primary industry. He is a skilful negotiator and manager of service providers,
particularly professional services. He is experienced in establishing effective KPI
and measures, service levels and contracts, and ensuring that governance
frameworks are effective.
As a long-term team member, Peter has made significant contributions to a
number of key clients including Crane Group, Snowy Hydro, Transfield and
TransGrid.
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Peter Tighe | Compliance, Audit & Risk
Peter has extensive Project Management, Re-engineering, Risk Management and
Assurance experience with financial services clients and government authorities
across and Asia Pacific and Middle East
Peter is highly experienced in developing and assessing IT strategies, assessing IT
organisations, establishing appropriate governance policies, procedures,
accountabilities and performance metrics.
He was previously Head of IT Audit and Consulting Practice for KPMG Middle
East and Director PricewaterhouseCoopers‟ Global Risk Management Solutions
Group in Sydney.
He holds a Masters degree in IT Law and a Masters in Operations Research
(UTS) and BSc (UNSW). Active member of the Information Systems Audit and
Control Association (ISACA), and holds the CISA and CISM qualifications.
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Our model leverages client resources to the greatest extent and ensures the
client owns responsibility for outcomes.
Having advised, led and assisted our clients on major transformation projects, we
are well positioned to work as an integral part of your team and to be
accountable for the results alongside management.
Our ability to assist is demonstrated by our:
► Implementation Track Record – 100% track record of achievement with
large-scale/complex business transformation and IT projects - no other
consulting firm can claim such an enviable track record
► A team of „true experts‟ who are highly qualified, operationally
experienced and work in a hands-on manner with your project team.
There are no juniors or intermediates in our team
► Commitment to „total customer satisfaction‟ – achieved through our
client/consultant one team concept and focussing on the client‟s success.
Our team is outcomes and results driven with a culture of total
commitment to customer satisfaction
► Proven Methodologies and Approach – based on:
o Leveraging client resources
o Developing client capability; and
► Positively influencing the culture through:
o Collaborative teamwork
o Project management
o Clear accountabilities
o Commercial realities
o Sustainability of business improvement
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Business Catalyst has joint ventured with ValueLabs, a product development and
IT services company to provide high quality cost effective onshore-offshore IT
Services in Australia.
Business Catalyst‟s 15 years of management consulting coupled with ValueLabs 14
years of technical excellence help our clients drive towards their business goals.
We assure our clients gain a competitive edge by leveraging our business
improvement approach and technically competent extended teams.
Our value proposition is to deliver up to 40% IT Services cost
advantage without loss of quality or service levels using our proven
onshore-offshore IT Service model.
Our key IT Services include:
► Software and product development, maintenance, support, QA and
testing – across a range of delivery platforms
► Infrastructure management
► Outsourced IT Services Management
► Business/Knowledge Process Outsourcing (BPO/KPO)
► Technology Consulting and Strategic Roadmaps
Our key IT Services industry specialisations include:
► Digital Media
► Telecoms
► Mining
► Education and e-Learning
Our IT Services practice is built on success with:
► Over 100 international IT Services clients in USA, Europe, Asia/Australia
and India.
► 1,800+ full time employees and growing
► Presence across Asia, USA, Middle East, UK/Europe and Australia
► Nine international offices and multiple development centres / disaster
recovery sites
► World class infrastructure
► 60% compound annual growth rate since inception
► ISO 9001:2008 & ISO 27001:2005 certified, HIPAA, SAS 70 (Type I and
II)
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Where Value and Innovation Co-exist
Services: Product development
We understand the unique requirements of ISVs. We have a dedicated products team to meet
these requirements.
Our breadth of offering covers all the critical phases of product lifecycle from creation to growth to
stabilization to retirement.
This coupled with our ETM (Extended team Model) approach allows software product companies to
maximize global sourcing advantages.
Our key service offerings for ISVs include:
© ValueLabs | www.valuelabs.com | Confidential 20
Consulting Services
•Technology Consulting
•Remote Execution Advisory Services
Architecture Design Services
•Development Platform Selection
•Re-architecture & Design
•User Interaction Design
Product Development
•New Product Development
•Re-engineering
•Enhancements, L11N / I18N etc.
•Technical Documentation
Product Testing
•Software Validation
•Test Automation
•Performance Testing
Sustenance Engineering
•Release Management
•Migration Services
•Porting
Product Support Services
•Customer Support
•Technical Support
•Remote IT Infrastructure Management Services
Where Value and Innovation Co-exist
We provide end-to-end maintenance and support services of applications / products developed in
various platforms and frameworks
Services: Application maintenance
© ValueLabs | www.valuelabs.com | Confidential 23
Service Management
SLA management Requirement management Configuration management
Transition management Quality management Risk management
Change management Documentation
Maintenance & enhancement
• Incremental enhancements
• Security & code review
• Upgrades and Patches
• Release management
• Database administration
Production support
• Application continuity & monitoring
• Priority fixes
• DB monitoring
• 24x7 on-call support
Business support
• Business user support
• Functional user support
• Operational user support
CORRECTIVE ADAPTIVE PREVENTIVE
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World Leading Marquee Clients
USA
Strategic technology partner for HP-Snapfish, the #1 online photo
services company; for over a decade
Strategic technology partner for the #1 mobile research company
Strategic QA partner for WebMD.com the #1 health information portal
Strategic partner to the leader in the treatment of cancer and other
inflammatory diseases
Technology consulting for the leading market research company
Australia
MYOB - Strategic technology partner for one of the largest providers of
business solutions for small businesses
Dymocks
Mincom
Asia and Middle East
Strategic technology partner for the #1 Mobile operator in Malaysia; one
of the most admired public companies
Technology provider for one of the world‟s largest Oil companies
Technology partner for UAE, Dubai Government Agencies
Europe
Technology partner for one of the biggest retailers in the world
Technology partner for one of the largest market research companies in
the world (headquartered in Germany)
Strategic technology partner for a leading real estate brokering company
in the UK
Technology partner for one of the largest new media companies in the
world (headquartered in the UK)
India
Technology partner for one of the largest coal mining companies in India
Built the #1 travel portal in India
Technology partner for India‟s #1 local search engine
Technology provider for one of the leading low-cost airlines in India
IT Service delivery is enabled by ValueLabs who manages the onshore and
offshore resources and service provision operationally.
The Business Catalyst team comprises internationally experienced senior
executives and consultants with extensive sourcing experience and offshoring to
India. Our value-add is ensuring the best possible outcome for clients and
provider and proactive management of the relationships.
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44..22 IInntteerrnnaall AAuuddiitt –– AA KKeeyy EElleemmeenntt ooff GGoooodd
MMaannaaggeemmeenntt PPrroocceessss
Operating an effective and value-adding Internal Audit function is an accepted key
element of good corporate governance and management process. Yet a large
majority of companies are unable to implement a truly effective Internal Audit
process.
In practice the required combination of skills are rarely found in in-house Internal
Audit functions. To compound the problem, many organisations are faced with
turnover issues, unable to retain the best and the brightest.
Our significant experience indicates that key areas of gap include inadequate level
of business and management experience, limited skills and external audit
experience that is generally not relevant to broad based internal auditing and risk
management. This situation leads to narrowly focussed audit coverage, usually
not focussed on risks that matter, and a culture in senior ranks where internal
auditing is not taken seriously.
As a result, most organisations have been unable to realise the true value of their
investment in Internal Audit. In fact, in most organisations, Internal Audit has
been a source of a false sense of assurance.
We have been working with many leading blue chip companies to help them
improve the performance of their Internal Audit functions and have developed a
results-driven transformation solution, that enables organisation to harness the
true power of a world class Internal Audit function that aligns its strategy with
the organisation‟s business strategy, critical success factors and risks.
Such a function works in synchronisation with management, providing an
objective review and improvement process with an outcome focus, as well as an
excellent framework for achieving total risk management.
Our world-class business audit model is based on innovative concepts, an
outstanding multi-disciplinary team of highly experienced consultants with
extensive management/operational experience, with no juniors or trainees.
Benefits of Business Catalyst Approach
The Business Catalyst approach can lead to a number of significant benefits:
► A focus on a broad range of risks, goals and corporate objectives for
particular business areas and activities, which concentrate on
emphasising outcomes or results;
► Emphasis on risk management and business process improvement, while
maintaining an appropriate level of compliance auditing, resulting in
internal audit coverage in areas such as:
o Improvements in business processes
o Evaluation of management control
o Cost reduction and revenue enhancement
o Problem identification and analysis of underlying causes, on a
timely basis
► Assessment of alignment with the company‟s strategies, policies and
procedures across all major areas of the operations
► Elimination of exception based reporting – Business Catalyst provides
balanced feedback on what is being done well and what opportunities
there are for improvement;
► Resourcing options that provide access to a skill base and resources
capable of adding value to the management process;
► Flexibility in the use of specialists as and when needed; and
► Access to highly skilled and experienced consultants along with the
firm‟s methodologies and knowledge base.
26
44..33 MMaaxxiimmiissiinngg tthhee VVaalluuee ooff MMeerrggeerrss && AAccqquuiissiittiioonnss
Business Catalyst is well positioned to assist corporate and private equity clients
in their M&A strategies by providing vital services in:
► Due diligence to help underwrite long run success and contribute to
high performance of investments
► Post acquisition Business Integration and Improvement Programs to
extract value and underpin profitability
Due Diligence
Strategic Due Diligence
A top down commercial due diligence of finance, marketing channels and business
processes that identifies the key issues, recognises root problems, business risks
and resource adequacy to test deal value and the likelihood of success.
IT Due Diligence
An assessment of the current-state and potential future-state IT capability
ensures business and IT alignment. We undertake a critical review of IT to
develop an investment plan and an integration roadmap and identify cost
reductions achievable in a post-M&A world. We are also able to provide end-to-
end solutions and source critical IT resources to address skills gaps through our
IT services team.
Competency Due Diligence
Focusing on top talent, we are able to identify talent management, succession
planning and competency issues in key areas that focus on short term objectives,
and develop talent management as an ongoing business practice to meet the
requirements of the new organisation.
Supplier and Customer Due Diligence
Reviewing the vendor and key customer relationships, gaps and overlaps and how
they will interface in the new organisation. We identify sourcing strategies that
can yield high value and lower operational costs.
Business Improvement and Integration
We are able to undertake organisational reviews identify improvement
opportunities, develop implementation plans and program manage the
achievement of these plans.
► Focusing on future-state issues, new opportunities, new risks,
operational fit and resource adequacy
► Validating IT operations – IT can be a major investment that impacts the
entire operation of the company in many ways. Getting this wrong can
specifically impact value
► Identifying business process disconnects and competency gaps
► Complementing traditional Due Diligence - quantifying the value of
synergies, costs and timing of integration
The following diagram illustrates where we contribute through the M&A life cycle
Deal
Planning
Due
Diligence
Deal
MakingBusiness Improvement
& Integration
Strategic
Due Diligence
IT
Due Diligence
Competency
Due Diligence
Supplier & Customer
Due Diligence
Business Planning &
Process Optimisation
IT Optimisation
& Systems Refresh
Talent
Management
Sourcing
Strategies
Bu
sin
ess
In
teg
ration
Pro
file
& B
lue
prin
ts
Business
Management
Value
Realisation
Business
Improvement Plan &
Integration Strategy
Business
Improvement &
Business Audit
Confirmed
Improvement
Opportunities
Business
Improvement
opportunities &
high level
assessment
Deal
Planning
Due
Diligence
Deal
MakingBusiness Improvement
& Integration
Strategic
Due Diligence
IT
Due Diligence
Competency
Due Diligence
Supplier & Customer
Due Diligence
Business Planning &
Process Optimisation
IT Optimisation
& Systems Refresh
Talent
Management
Sourcing
Strategies
Bu
sin
ess
In
teg
ration
Pro
file
& B
lue
prin
ts
Business
Management
Value
Realisation
Business
Improvement Plan &
Integration Strategy
Business
Improvement &
Business Audit
Confirmed
Improvement
Opportunities
Business
Improvement
opportunities &
high level
assessment
27
44..44 RReessuullttss--FFooccuusseedd BBuussiinneessss IImmpprroovveemmeenntt
Business Catalyst has a complete range of systems implementation and support
capability to assist clients in all stages of their business transformation and IT
project life cycles.
In all our business improvement assignments, we ensure that our solutions are
practical, workable, cost effective and fit the culture of the client. In this regard,
we operate in a “One Team Concept” where Business Catalyst manages the
delivery of the project in close alignment with the client. In other words, unlike
many of our competitors, we do not place multiple layers of consultants within
the project but prefer, where possible, to have the client staff take key roles in
managing various streams of activity including redesign as they are trained in the
new process / technology.
The resulting outcome is one where ownership is firmly placed with internal
resources so that there is clear accountability for long term sustainable benefit.
Implementation Planning and Benefits Realisation
Once the opportunities have been defined, we prioritise them with the support
of management. The approach also focuses on delivering “quick wins” to build
momentum and credibility as well as developing longer term initiatives.
Capturing the benefits to the bottom line is a crucial element. We design a
Benefits Realisation Program which will detail deliverable improvements, key
performance indicators, accountabilities, milestones and a tracking system to
monitor progress.
Finally, we place heavy emphasis on designing an integrated Change Management
Program (both at the start of the engagement and in subsequent phases) that will
deliver alignment of staff and maintain operational effectiveness and customer
focus during the transition.
Sustainability of Improvements is the Key Challenge
Our approach is based on improving business processes, establishing service
levels and leveraging technology to ensure that clients not only achieve
sustainable cost savings but significantly improve the effectiveness of their
business processes. This will enable a corresponding increase in their capability
to increase bottom-line results and longer term business value.
Such work requires hands-on management experience and consulting expertise,
insights and change management skills that only come from years of practical
experience and not simply through a methodology driven approach. It is also
important that the improvement program is aligned with the business strategy
and sets out clear outcomes to be achieved.
Each improvement initiative must be analysed in terms of:
► Specific benefits, both hard dollars and intangibles
► Time scale of benefits realisation
► Risks and dependencies
► Impact analysis – service levels – customers
► Cost of implementation and time-frame
► Responsibility and accountability
Our experience shows that with this approach, companies not only achieve
sustainable cost reduction but also strengthen business performance and
capability.
Project Management
Much of the change that takes place in business today is project driven and work
is managed with an increasing focus on the need to balance time, cost,
performance and risk.
Leading organisations are keenly aware that they need systematic processes to
initiate, review and evaluate the projects they undertake. Poor project
management is costly, not only financially, but also in wasted time and
demoralised personnel.
Business Catalyst‟s Project Management offers an integrated solution to optimise
project performance. It assists clients to determine the priority of projects and to
understand how to bring together the right resources. Where necessary,
Business Catalyst provides clients with the additional skills they need to get the
job done.
28
From business and IT project development and project office management to
business benefits realisation, Business Catalyst works with clients to construct a
cohesive, achievable plan that identifies and coordinates all elements necessary to
achieve the project outcomes within the strategic time frame. We can then work
with the client to implement the plan, with capable and experienced project
managers available to assist in all or any stage of the project.
Change Management
To foster early buy-in and support, a co-ordinated communication and change
management programs are initiated from the outset of the business improvement
programme, covering the following areas:
Business IT
Our mission is to assist IT and Business Executives deliver high value, high impact
outcomes from IT based investments – from strategic planning to execution,
operation and benefits realisation.
The Business Catalyst Framework for
Value Creation through Information Technology
Business - IT Alignment
• Strategy Development
• Strategy Reviews
• e-business Strategy
• IT Portfolio Reviews
• Governance and Structure
Program Management
• Program Scoping
• Program Director
• Program Office
• Independent Review/Advisory
Operational Effectiveness
• Service Management Reviews
• IT Transformation
• Shared Services
• Strategic Sourcing
• Sourcing Management
Value Management
• Business Case
• Benefits Management
• Value Capture
29
Our Business Transformation & Improvement Approach
Understand the BusinessUnderstand the Business Current State AssessmentCurrent State Assessment
PHASE 1:
Strategic/Operational Review
PHASE 2:
Developing solutions &
Implementation Planning
PHASE 3:
Implementation
– Strategic plan
– Key business drivers
– Organisational structure
– Key processes
– IT structure
– HR & culture
– Industry / market
– Identify key areas of focus
– GAP analysis
– Strengths
– Key areas for cost reduction
and performance
improvement
– Key risks
– Opportunity prioritisation
– Solutions design
– Sourcing strategy and planning
– IT and business alignment
– Integration assessment
– Benefits realisation plan
– Change management plan
– Resource Planning and Project Structure
– Governance framework implementation
– Business process re -engineering
– System consolidation and integration
– Cost reduction realisation process
– Risks and dependencies
– HR and change management
PHASE 1:
Strategic/Operational Review
PHASE 2:
Developing solutions &
Implementation Planning
PHASE 3:
Implementation
– Strategic plan
– Key business drivers
– Organisational structure
– Key processes
– IT structure
– HR & culture
– Industry / market
– Identify key areas of focus
– GAP analysis
– Strengths
– Key areas for cost reduction
and performance
improvement
– Key risks
– Opportunity prioritisation
– Solutions design
– Sourcing strategy and planning
– IT and business alignment
– Integration assessment
– Benefits realisation plan
– Change management plan
– Resource Planning and Project Structure
– Governance framework implementation
– Business process re -engineering
– System consolidation and integration
– Cost reduction realisation process
– Risks and dependencies
– HR and change management
implementation
Program management & control
Deliverables
Detailed Solutions
& Implementation Plan
Comprehensive Business Assessment
& Preliminary Solutions
Strategy alignment assessment
Key areas for cost reduction and
performance improvement
Improvement opportunity / solutions
design and assessment
Agreed projects and planning for parallel
implementation streams
Implementation plan and resource allocation
based on one team concept
High level project plan and structure
Implementation team -skills, expertise, IT systems
Detailed Business Case
Benefit realisation plan and accountability
framework
We embed benefits
realisation as an
integral part of the
implementation
Deliverables
Detailed Solutions
& Implementation Plan
Comprehensive Business Assessment
& Preliminary Solutions
Strategy alignment assessment
Key areas for cost reduction and
performance improvement
Improvement opportunity / solutions
design and assessment
Agreed projects and planning for parallel
implementation streams
Implementation plan and resource allocation
based on one team concept
High level project plan and structure
Implementation team -skills, expertise, IT systems
Detailed Business Case
Benefit realisation plan and accountability
framework
We embed benefits
realisation as an
integral part of the
implementation
process
Integrated Change Management
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Intellectual property creation, acquisition and capture is a core process of our
business, developed to support the whole team and ensure that Business Catalyst
services continue to improve. Business Catalyst leverages the practical
operational and management experience of its team and strong collaboration
with clients in R&D efforts to develop innovative solutions that deliver realisable
value to clients. This investment has produced world-class practices across the
firm‟s service areas.
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Business Catalyst – the implementation experts has an alliance with the two
groups with world leading expertise in business process and IT outsourcing,
offshore strategy and implementation:
Neo Advisory – the Services Globalisation Expert.
The world leading and successful outsourcing advisor to
many Fortune 500 companies in sourcing a range of
business process and IT services from India and other
countries.
Michael F Corbett & Associates – the world’s
leading authority on outsourcing and founder of the
International Association of Outsourcing Professionals (IAOP),
a global peak body shaping the future of outsourcing as a
management practice, as a profession, and as an industry.
Michael Corbett and Zia Qureshi are much sought after internationally for their
insights and experience in the field of sourcing.
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PPeerrffoorrmmaannccee IImmpprroovveemmeenntt
Strategic Sourcing is a key business strategy for improving business performance.
Within a rapidly changing business environment, flexibility and adaptability are
crucial to an organisation‟s success. As a valuable management tool, Strategic
Sourcing allows organisations to be more adaptable as business volumes and
portfolios change.
Business Catalyst has experience in assisting many of Australia‟s leading
organisations achieve sustainable business improvement through strategic
sourcing solutions. Business Catalyst has focussed on IT Strategic Sourcing
opportunities for many years and is a key player in the evolution of the
techniques and services.
Our Strategic Sourcing services includes:
► Strategy and Advisory
► Global Sourcing Strategies
► Due Diligence
► Contract Review
► Vendor Selection and Contract Negotiation
► Governance Design
► Implementation and Management
► Sourcing and Transition Management
► Project Management
► Training and Development
► Risk and Change Management
The Value-Added Role We Play
Business Catalyst is the catalyst for:
► appropriate outsourcing strategies
► effective assessment and implementation
► best practice relationship management and service delivery to deliver
your business benefits from outsourcing
One of the key criteria for successful outsourcing implementation is the ability
for management to have strong leadership capabilities. Our role as expert
advisers brings these essential skills to help you translate your requirements into
a successful outcome:
► Strategic thinking: managers must decide which in-house activities add
real value and which can be achieved by an external provider. Strategic
thinking is essential for making the sourcing decision and identifying the
sources of competitive advantage.
► Deal making: requires selecting the right service provider and establishes
the environment to achieve business objectives.
► Partnership governing: requires effective management of the outsourcing
relationship to secure service quality and financial benefits to both
parties.
► Managing change: employee resistance accompanies change and sourcing,
consequently managers need to pre-emptively identify what changes and
communications are required internally.