CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

SUB - SUPPLY SUB - SUPPLY OPPORTUNITIESOPPORTUNITIES

David Banks, 2009David Banks, 2009

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

SUB - SUPPLY OPPORTUNITIESSUB - SUPPLY OPPORTUNITIES

SESSION 5 SESSION 5 Friday 20Friday 20thth November 2009 November 2009

11:00 - 11:30h11:00 - 11:30h

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

General Points

Customer Wish List

Typical Supplier Development Manual

SUB-SUPPLY OPPORTUNITIESSUB-SUPPLY OPPORTUNITIES

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

Supply of goods and services to FDI companies in Macedonia

Learning opportunity for SMEs

FDI companies often willing to assist SMEs

May have Supplier Development Programmes

SUB-SUPPLY OPPORTUNITIESSUB-SUPPLY OPPORTUNITIES

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

Long Term Relationship with a small number of suppliers

Local Supply Base allows for better contact, quicker response

Close interaction with suppliers

As good as alternatives on Quality and Service, but better on Price

Often have a Supplier Quality Assistance Programme

No favors

CUSTOMER WISH LISTCUSTOMER WISH LIST

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

GENERAL REQUIREMENTS

Right of access Notification of organisation changes Applicability Purchase Order Requirements Protection of proprietary information Code of Conduct

TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL

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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

SUPPLIER QUALITY SYSTEM REQUIREMENTS

Quality Management System Management Responsibility Resource Management Product Realization Measurement, Analysis and Improvement

TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL

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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

SUPPLIER ASSESSMENT Methods of Assessment Supplier Quality Questionnaire (SQQ) Supplier Audits Approved Supplier List

VENDOR MANAGEMENT SYSTEM Methods of Assessment Supplier Quality Questionnaire (SQQ)

TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL

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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

ADVANCED PRODUCT QUALITY PLANNING

Quality Control Plan Process Flow Chart Process Failure Mode and Effect Analysis (PFMEA) First Article Inspection Report (FAIR) Process Capability Products Parts Approval Process (PPAP) Concern Action Reports

TYPICAL SUPPLIER DEVELOPMENT MANUALTYPICAL SUPPLIER DEVELOPMENT MANUAL

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CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

Stuffed PCBs Self Interest Supplier Development Team at HP Work Closely with Suppliers Focus on Quality and Service Lead Time 15 months Suppliers now export

CASE STUDY: HP PRINTERSCASE STUDY: HP PRINTERS

CAPACITY BUILDING TOWARDS KNOWLEDGE BASED ECONOMY

Project financed by Austrian Development Cooperation

Technology Companies Learning at Close Range Close Customer Contact Customer Support Win-Win Focus on Quality and Service No Favours

LESSONSLESSONS