STORIES OF SOCIAL PROSPERITY2015 ANNUAL REPORT

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SOCIAL PROSPERITY — WE’RE USING THIS PHRASE A LOT LATELY AT CAPACITY CANADAIt’s a call to action from our partnership with FuseSocial, an organization that brings groups together to meet community needs in Fort McMurray, Alberta. Capacity learns as much from the people we work with as they do from us.

Our board governance boot camp model to strengthen leadership in the charitable not-for-profit sector serves as an example of Capacity’s commitment to social prosperity. It’s one of our foundational programs, launched in Waterloo Region in 2009 with support from Manulife.

As part of a National Capacity Building Strategy we’re developing thanks to the support of Suncor Energy Foundation, we have been able to take the boot camp on the road for the first time, to Fort McMurray and St. John’s, NL.

WE’LL TAKE THAT CHALLENGE

Capacity also used the boot camp approach last November to bring organizations together at EvalU, a rethinking of evaluation that places the emphasis on quality of service, not just numbers of people served.

A good part of the credit for Capacity’s ability to grow last year goes to the Lyle S. Hallman Foundation. An unrestricted operating grant enabled Capacity to seek new opportunities, broaden our services and welcome new supporters. It freed us to innovate.

Meanwhile, our foundational programs are rock-solid. MatchBoard, Capacity’s long-running board-recruitment strategy with Manulife, has been such a success in Waterloo Region and Toronto that we are setting up a program at Manuvie in Montreal this year.

Capacity’s work in storytelling, mentoring and peer-to-peer networking for leaders puts even more knowledge and energy into social prosperity.

As we set out on our partnership in Fort McMurray, FuseSocial gave us a task: make social prosperity matter.

Move the conversation of community well-being beyond housing starts and jobs created. Loop in the countless improvements — most of them unseen and unsung — that charitable not-for-profit organizations add to the social prosperity of the community.

Challenge accepted. Gladly.

BOARD OF DIRECTORS

Cathy Brothers, CEO

Joe Sehl

Joanna Lohrenz

Terry Reidel

Steve Farlow, Chair

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Bold decisions come from great decision-makers. Capacity’s Manulife Board Governance Boot Camp program brings together leaders of charitable not-for-profits — board chairs and top administrators — to work on the skills needed to create innovative organizations.

More than 250 participants have gone through the boot camp since the first one was held in Waterloo Region in 2009 with Manulife as our sponsor.

Last year, in partnership with FuseSocial and the Suncor Energy Foundation, the governance boot camp concept expanded west, to Fort McMurray, AB. Capacity held a boot camp in St. John’s, NL. in May this year, working with the Foundation and Community Sector Council Newfoundland and Labrador.

“This partnership with Capacity Canada has amplified our impact,” says Bonnah Carey, FuseSocial’s chief social entrepreneur. “We are able to spend more time getting the right people together, knowing the information and training brought by Capacity Canada are top-notch.”

STRENGTH TRAININGFOR LEADERSHIP

SOCIAL PROSPERITY COMES FROM STRONG, CONFIDENT AND WELL-INFORMED DECISION-MAKING

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MATCHBOARD HAS ARRANGED

92 MATCHES IN WATERLOO REGION AND TORONTO IN FOUR YEARS

GETTING, AND GIVING BACK

Manulife executive Manjubasini Raveenthran wanted to volunteer. It was just a matter of finding something that fit.

“It made complete sense to me, and seemed like a win-win,’’ Raveenthran says of her first MatchBoard meeting in 2014. "There were people there who really care about finding the right opportunity for you."

MatchBoard, a Capacity Canada partnership with Manulife, links Manulife employees with volunteer opportunities on the boards of charitable not-for-profit agencies. Informed connections between the skills of volunteers and the needs of boards advance social prosperity.

More than 150 Manulife employees have enrolled with MatchBoard since the program began in 2012. MatchBoard has made 92 matches with organizations in Waterloo Region and Toronto. The program is expanding to Montreal’s Manuvie offices this year.

Capacity plans to run similar programs with other companies.

Raveenthran joined the board of CatalystsX, a Toronto-based organization that helps young people create social enterprises. Board work makes her a better leader, she says.

TECH MEETSSOCIAL PROSPERITY

IT’S LIKE HAVING A COACH IN YOUR POCKETCapacity Canada’s board-governance app is a go-anywhere, use-anytime training program available on smartphones, tablets and laptop or desktop computers. Built on an e-learning platform developed by Axonify, a Waterloo tech company, the app engages users with short quizzes.

Axonify’s expertise in brain science ensures the content sticks. Gamification adds the incentive of friendly competition among teammates taking the same training.

Capacity unveiled the app in Fort McMurray last November. More courses are in development.

“Axonify is proud to work with Capacity Canada as its first partnership in the charitable not-for-profit sector,” says Carol Leaman, Axonify’s president and chief executive officer. “Capacity is a forward-thinking organization that has chosen to embrace the latest technology to bring efficiency, consistency and fun to e-learning in the area of board governance.”

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Always looking for something to improve, Capacity Canada is changing attitudes about evaluation.

“I think adopting a culture of evaluation through a learning lens can help an organization grow,’’ says Geetha Van den Daele, a Capacity executive in residence (EIR) who works on evaluation projects. “It opens up new opportunities and possibilities for an organization to achieve its mission.”

Evaluation shouldn’t be a year-end scramble to collect statistics. Capacity sees it as a culture of continuous improvement and innovation.

It is social prosperity measured by outcomes rather than outputs.

With funding from Ontario’s Ministry of Citizenship, Immigration and International Trade, Capacity held its first evaluation boot camp in November 2015. Six more are planned in 2016.

Capacity’s EIRs also help single organizations with their evaluation needs.

An e-learning app for evaluation is in development.

What feeds the content in Capacity’s workshops, boot camps and consultations? Where does Capacity get new ideas?

Evaluation, of course.

EVALUATION? WE CAN HELP

IT IS SOCIAL PROSPERITY MEASURED BY OUTCOMES RATHER THAN OUTPUTS

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ORGANIZATION AND DELIVERY: THE TWO AREN’T NECESSARILY THE SAMECapacity Canada helps bridge that gap to build social prosperity among charitable not-for-profits.

Kawasaki Disease Canada came together formally as a non-profit thanks to some good advice from Cathy Brothers and Andrew Wilding, Capacity’s chief executive officer and director of operations respectively.

“They helped us validate where we were going and focus our resources on what was really important,” says Elizabeth Heald, a co-founder of Kawasaki Disease Canada.

Organizers of Cambridge Live Music (CLM), which promotes events for musicians in the city, connected with Wilding through a contact at Communitech, a startup incubator in Waterloo Region.

“We had a mission in mind, but the structure of the organization — we weren’t sure where we were going to take it,” says CLM co-founder Ted Ferris. “Andrew helped us figure out what we needed to do to organize ourselves into a not-for-profit group.”

Capacity also runs peer-to-peer programs, bringing executives of charitable not-for-profits together to share practices, and leave no idea unturned in the pursuit of social prosperity.

A LITTLE ADVICE GOES

A LONG WAY

CREATEATHON

HIGH IMPACT ON LITTLE SLEEPIn the calendar of MennoHomes Inc., a builder of affordable housing in Waterloo Region, this is a big event: a countryside bikeathon.

After five years, though, Out-Spok’n needed a marketing tune-up. Help came from CreateAthon — a partnership involving Capacity Canada, Conestoga College’s School of Media and Design and Alchemy, a design firm in Guelph.

Matt Miller, an executive in residence at Capacity, leads this important collaboration.

“We would have recirculated the old stuff because we don’t have resources for that,” says Dan Driedger, executive director of MennoHomes. “CreateAthon allowed us to do what we couldn’t have done otherwise."

CreateAthons around the world boost social prosperity by providing charitable not-for-profit agencies with free marketing work, usually produced in a blitz over 24 hours. The output begins with ideas and ends with finalized files for brochures, logos and website improvements.

Graphic design students at Conestoga College produced fresh, finished branding and communication concepts for 12 organizations at CreateAthon 2015 Waterloo Wellington (Oct. 22-23). It’s one of the largest CreateAthons in North America.

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MEET THE TEAM

Our office is small, but our “staff’’ is large and committed to excellence.

Capacity Canada has few full-time employees. To run its workshops, boot camps and networking sessions, to meet with people who lead charitable not-for-profits — or people who plan to someday — Capacity Canada calls on its executives in residence. These men and women bring their expertise to Capacity on an as-needed basis. The skills they share range from marketing, leadership training and e-learning, to graphic design, storytelling and grant-writing.

DIFFERENT BACKGROUNDS, SAME OBJECTIVE: FUEL SOCIAL PROSPERITY

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CAPACITY’S EXPERT ADVISORSCathy BrothersChief Executive Officer; mentoring, network-buildingcathy@capacitycanada.ca

Andrew WildingDirector of operations; mentoring, startup adviceandrew@capacitycanada.ca

Lynn RandallSocial innovator, strategy builderlynn@capacitycanada.ca

Shubhagata SenguptaDigital Media Co-ordinator; web design, digital mediashub@capacitycanada.ca

Geetha Van den DaeleProgram evaluatorgeetha@capacitycanada.ca

Dan WeberProgram developmentdan@capacitycanada.ca

Kathi DodsonAccountantkathi@capacitycanada.ca

Bob KingFinancial mentoring, MatchBoardbob@capacitycanada.ca

Christian AagaardCommunications, storytellingchristian@capacitycanada.ca

Don McDermottMatchBoard, board governancedon@capacitycanada.ca

Jennifer VasicEvaluation projectsjennifer@capacitycanada.ca

Jo-Anne GibsonMatchBoard, leadership coachingjo-anne@capacitycanada.ca

Lucie AllardMatchBoard (Montreal)lucie@capacitycanada.ca

Marion Thomson HowellE-learning, governancemarion@capacitycanada.ca

Matt MillerMarketing, brand identity, graphic designmatt@capacitycanada.ca

Megan ConwayEvaluation, strategic partnershipsmegan@capacitycanada.ca

Moira TaylorMatchBoardmoira@capacitycanada.ca

Sandra HanmerCoaching, mentoring, policy developmentsandra@capacitycanada.ca

Stephen SwatridgeBoard governance, leadershipstephen@capacitycanada.ca

Violetta IlkiwMatchBoardvioletta@capacitycanada.ca

PHOTO OPPOSITE (From left to right) Front row: Christian Aagaard, Kathi Dodson, Julia Coburn, Shubhagata Sengupta, Geetha Van den Daele, Marion Thomson Howell, Lyn Royce & Jeff Nesbitt Back Row: Violetta Ilkiw, Lynn Randall, Andrew Wilding, Jennifer Vasic, Matt Miller, Megan Conway, Don McDermott, Jo-Anne Gibson, Cathy Brothers, Fred Galloway, Sandra Hanmer, Dan Weber, Catherine Lang, Bob King, Moira Taylor, Stephen Swatridge & Shannon Weber

IN CLOSING CAPACITY CANADA’S ANNUAL REPORT FOR 2015, WE’LL GIVE THE LAST WORD TO THREE PROJECTS: TWO IN WHICH CAPACITY PLAYS A PART, AND ONE THAT WE ARE WATCHING CLOSELY

Year of Code Waterloo Region (YoCWR). Led by Stephanie Rozek, YoCWR is a social enterprise that demystifies technology and encourages people to try coding — the languages behind computing. YoCWR’s HackerGrrlz program, for example, brings together women in technology with girls in grades 4-8 to inspire a lasting interest in tech careers.

The National Capacity Building Strategy. Capacity’s own Lynn Randall leads this project, supported by the Suncor Energy Foundation, in communities where Suncor Energy ranks as a major employer. By sharing ideas and knowledge, social-profit agencies in these communities grow stronger and more resilient to change. Capacity’s board-governance boot camps with FuseSocial in Fort McMurray, and Community Sector Council Newfoundland and Labrador in St. John’s, show the Strategy at work.

The Wood Buffalo Strategy Roadmap. This belongs to our FuseSocial friends in Fort McMurray, but it has huge potential for better decision-making in the charitable not-for-profit sector across the country. Using surveys and government open data, FuseSocial’s Bryan Jackson has mapped the threads that connect organizations in his community. Not just the obvious connections; the tiny ones, too, that ordinarily go unnoticed. The Roadmap reads like a blueprint for social prosperity. It’s an amazing story.

CAPACITY CANADAAS MUCH A LEARNER AS A TEACHER

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CAPACITY CANADASTATEMENT OF OPERATIONS AND CHANGE IN NET ASSETSFOR THE YEAR ENDED DECEMBER 31, 2015 – AUDITED

2015 2014

INCOME

Donations 429,548 150,645

Fee for service 148,669 171,143

Grants 390,227 395,953

Interest income 3,495 0

971,939 717,741

EXPENSES

Salaries and benefits 435,195 331,108

Contracted services 262,030 116,544

Administration 38,812 21,293

Meetings and conferences 63,706 38,921

Educational events 51,630 135,422

Technology 50,121 14,010

Marketing and promotion 21,154 22,061

Professional fees 16,215 12,126

Gifts to other charities 5,1 10 0

Amortization of property and equipment 4,565 1,691

948,538 693,176

EXCESS (DEFICIT) OF INCOME OVER EXPENSES 23,401 24,565

NET ASSETS - beginning of the year 106,906 82,341

NET ASSETS - end of the year $130,307 $106,906

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