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CAPP Candidate handbook

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CAPP Certification Program CANDIDATE HANDBOOK Presented by the CAPP Certification Board of the International Parking Institute 1330 Braddock Place, Suite 350, Alexandria, VA 22314 571.699.3011 Phone | 703.566.2267 Fax [email protected] | parking.org/capp
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Page 1: CAPP Candidate handbook

CAPP Certification Program

CANDIDATE HANDBOOK

Presented by the

CAPP Certification Board

of the International Parking Institute

1330 Braddock Place, Suite 350, Alexandria, VA 22314

571.699.3011 Phone | 703.566.2267 Fax

[email protected] | parking.org/capp

Page 2: CAPP Candidate handbook

1330 Braddock Place, Suite 350, Alexandria, VA 22314571.699.3011 | [email protected] | parking.org/capp

The CAPP credential is a program of the International Parking Institute (IPI) and is administered through the independent CAPP Certification Board of IPI in cooperation with the University of Virginia.

Dear CAPP Candidate:

Welcome and congratulations on considering becoming a CAPP, respected worldwide as the leading credential in parking.

What does it mean to be a CAPP? You need only connect with any parking professional who currently holds the title to know that the CAPP community comprises the very best in the profession— mentors, innovators, leaders – who combine talent, skills, expertise, and a commitment to share their ideas and expertise to advance the parking profession.

It’s a special group, but not an exclusive one. CAPPs warmly welcome new graduates to the fold, expanding what has become a close-knit family of colleagues with whom to network, share, learn, and grow.

As you will see in the CAPP Candidate Handbook, the path to earning and maintaining the credential has changed. These changes have been made to ensure we follow best practices in credentialing and to align the expectations for a CAPP’s body of knowledge with IPI’s groundbreaking Parking Jobs Analysis Survey, which was conducted to ensure the CAPP credential reflects the real-world breadth of knowledge and skills required of today’s parking professionals.

The triangle embedded in the new CAPP logo represents both the solid foundation that is required of every CAPP, as well as the pinnacle of achievement in earning the credential and the commitment to always strive to reach new heights.

Kudos for taking this first step on the road to becoming a CAPP. All of us at IPI and IPI’s CAPP Certification Board wish you great success and look forward to sharing the journey with you.

Shawn Conrad, CAEExecutive DirectorInternational Parking Institute

Doug Holmes, CAPP ChairCAPP Certification Board

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CAPP CANDIDATE HANDBOOK1330 Braddock Place, Suite 350, Alexandria, VA 22314571.699.3011 | [email protected] | parking.org/capp

The CAPP credential is a program of the International Parking Institute (IPI) and is administered through the independent CAPP Certification Board of IPI in cooperation with the University of Virginia.

Table of Contents

Copyright © 2014 by International Parking Institute. No part of this book may be reproduced or transmitted in any form or by any means without written permission.

Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Mission Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

CAPP Certification Program Philosophy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Becoming a CAPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Eligibility Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

CAPP Candidate Eligibility Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Applying for the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Verification of Candidate Eligibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Certification of Accuracy, Agreement, and Release Authorization . . . . . . . . . . . . . 7

Endorsement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Refunds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

The CAPP Scholarship Fund . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Applying for a CAPP Scholarship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Statement of Non-Discrimination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Special Accommodations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Privacy/Confidentiality Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Examination Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Examination Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Examination Design, Scoring, and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Examination Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

CAPP Examination Content Outline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Suggested References: CAPP Examination Preparation . . . . . . . . . . . . . . . . . . . . . . 13

Additional Opportunities for Study . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Acronyms Used on the CAPP Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Examination Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Rescheduling an Examination Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Examination Administration Rules and Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Candidate Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examination Scoring and Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Retesting for Failing Candidates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Examination Appeals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Award of the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Maintaining the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

CAPP Certificant Recertification Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Status of the CAPP Credential . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Fee Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Appendix A – Sample Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Appendix B – Candidate Application Packet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CAPP Application Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Application for the CAPP Certification Examination . . . . . . . . . . . . . . . . . . . . . . . . 24

Application Payment Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

CAPP Experience Documentation Form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

CAPP Education/Certification/Licensing Documentation Form . . . . . . . . . . . . . . 29

CAPP Professional Development Documentation Form . . . . . . . . . . . . . . . . . . . . . 30

Application Endorsement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

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CommunicationsPlease direct all communications in writing to:

Mailing Address: International Parking Institute ATTN: CAPP Certification Program 1330 Braddock Place, Suite 350 Alexandria, VA 22314

Office Phone: 571.699.3011

Office Fax: 703.566.2267

Web Address: parking.org/capp

Email Address: [email protected]

Introduction Thank you for your interest in the CAPP Certification Program. This CAPP Candidate Handbook details the process, policies, and procedures supporting the CAPP Certification Program. It contains the program application, eligibility and experience requirements, examination content outline, reference recommendations, information about registering for and taking the CAPP examination, and recertification requirements. The CAPP Certification Program is administered by the CAPP Certification Board, which operates as an autonomous board of the International Parking Institute (IPI).

The CAPP Certification Board is responsible for all aspects of the CAPP credential, as authorized by the bylaws of IPI. IPI is a nonprofit membership 501(c)3 trade organization providing services to and representing the parking industry since 1962.

The CAPP credential is a program of the International Parking Institute and is administered through the independent CAPP Certification Board of IPI in cooperation with the University of Virginia.

Mission StatementIPI’s CAPP Certification Program is designed to:

• Establish a benchmark of excellence for the parking profession;

• Provide continual information and training to parking and transportation professionals;

• Increase the body of knowledge available to parking professionals; and

• Provide a means by which parking professionals may demonstrate their proficiency and be recognized by their peers, employers, regulators, customers, and the public.

CAPP Certification Program PhilosophyDesignation as a CAPP is meant to assure stakeholders (employers, regulators, consumers, and the public) that the credentialed parking professional has demonstrated an established level of competence in the field. Applying research

performed in the development of the CAPP Certification Program, candidates are measured against standards that reflect competence in the role as it is practiced today.

The goals of the CAPP Certification Program are to:

I. Provide a means for parking professionals to demonstrate the critical knowledge, skills, and abilities necessary to serve the public trust and interest;

II. Establish legally defensible criteria against which competency as a CAPP may be measured;

III. Encourage personal and professional growth;

IV. Recognize parking professionals who demonstrate and maintain competency as a CAPP; and

V. Provide a registry of CAPPs, serving the stakeholder need to identify those who have earned the credential.

Becoming a CAPPTo be considered for candidacy in the CAPP Certification Program, candidates must:

• Assert and document completion of a minimum of three years of management/supervisory experience in parking or an allied profession (e.g., architecture, construction/maintenance, service/material vendor, consultant).

• Assert and document a minimum education of a high school degree.

• Assert and document a minimum of 25 professional development contact hours.

• Assert and document a minimum of 50 total education, experience, and professional development eligibility points as they relate to the profession.

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• Receive an endorsement from a CAPP, employer, or equivalent of the attestation of education, training, and experience claimed on the application.

• Complete the application in its entirety, including provision of acceptable responses to the Ethics Certification and Attestation; Privacy Policy opt-in/opt-out questions; and Certification of Accuracy, Agreement, and Release Authorization, attesting to the truth of the assertions regarding professional experience, education, and professional development.

• Submit the examination fee.

To earn the CAPP credential, candidates must pass the examination with a scaled score of 70 or better.

Eligibility Requirements

Eligibility is determined based upon recognized education, experience, and professional development related to competency in the parking profession. The CAPP Certification Board recognizes that the pathway to the CAPP credential is diverse. Some professionals have a wealth of experience managing parking facilities; others come to serve in the parking industry based upon education or experience in the fields of facility design, urban planning, construction, maintenance, traffic management, etc. Other professionals serve the industry as consultants, vendors, or ancillary service providers. As the CAPP examination content outline (included in this guide) details, the skills required to practice competently involve expertise in subspecialties representing many areas of parking management and operations, but to require education, professional development, and experience in all subspecialty fields is impractical. Therefore, the minimum requirements in each of the three eligibility areas allow candidates to apply various combinations of education, experience, and professional development to meet the minimum requirements, recognizing that CAPP candidates come from varied backgrounds.

Eligibility requirements may focus on one requirement area, with the understanding that candidates are expected to obtain the knowledge, skills, and abilities from other content areas

to demonstrate competency. Meeting eligibility requirements for the CAPP is the threshold in assessment of the full scope of applied knowledge that describes the parking management professional. Independent of the

certification process, candidates are expected to self-assess their knowledge and understanding required to successfully pass the examination through thorough study of the CAPP examination content outline. This self-assessment may highlight skill and task areas that would benefit from additional study, education, and/or professional development. Passing the examination ensures that CAPP credential holders have demonstrated competency in the full complement of subspecialty content areas, reflecting competent practice in the field.

CAPP Candidate Eligibility Matrix

To be eligible for candidacy as a CAPP, candidates must meet the minimum education, experience, and professional development point requirements (totaling 45 points), plus five additional points from any of the three eligibility categories, for a total of 50 points. The following matrix outlines the point distributions and requirements.

1. Education/Licensing/Credentialing: Minimum Points: 4/Maximum Points: 40

Note: Points awarded for highest level of education achieved from an accredited educational institution.

High School Diploma or GED 4 points

Associate’s Degree 8 points

Bachelor’s Degree 16 points

Master’s Degree 24 points

Doctorate 40 points

Note: Licensee/credential holder must be in good standing with the licensing agency/credentialing body.

Applicable Professional Licensing: (e.g., engineer, architect, accountancy, construction, etc.)

Points: _________ (8 points per license)

Applicable Professional Certification Designation (must be applicable to competency as a CAPP): (e.g., project management professional, LEED, etc.)

Points: _________ (4 points per designation)

Total Education/Licensing/Credentialing Points: _______

2. Experience: Minimum Points: 12 (3 years)/Maximum Points: 40 (10 years)

Note: Parking professional experience refers to supervisory and/or managerial roles and/or contact with same (e.g., consultants, vendors) and/or equivalent experience in a related field. Equivalent experience in a related field must be combined

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with a minimum of three years of experience — at any level — in the parking industry: No experience points are awarded for service in the parking industry below the manager/supervisor level. Each year of experience equals four points. Four points can be claimed for each additional year of management/supervisory experience up to a maximum of 40 points.

Examples of Applicable Job Titles Include:

• Executive Director

• Director of Parking/Transportation

• Administrative, Operations, IT, or Financial Manager

• Parking Coordinator/Administrator

• Associate/Assistant Director/Manager

• Project Manager

• Consultant/Vendor

• Program Supervisor (Parking, Transport, Enforcement, Security)

• Contract Manager/Commercial Operator

Managerial/Supervisory Parking/Transport Experience:

________ years X 4 points per year = ________

Related Managerial Supervisory Experience + 3 years in

Parking Industry: ______ years X 4 points per year = ______

Total Experience Points: _____________

3. Professional Development/Continuing Education: Minimum Points: 25/No Maximum

Note: Professional development courses/training must have been completed within the past five years and be applicable to the role of the CAPP (e.g., IPI webinars, IPI courses and training, other professional training programs, other professional certificates). One point is awarded per contact hour of professional development/continuing education.

Professional Development Continuing Education Units: _______ points

Professional Certificate Award Continuing Education Units: _______ points

Total Professional Development Points: _______

Minimum Number of Eligibility Points Required for CAPP Candidacy: 50

Category Points: Education/Certificate/Licensing: ___________Experience: ___________Professional Development: ___________

TOTAL POINTS: ___________

Questions concerning eligibility should be directed to the CAPP Certification Program at 571.699.3011 or via email at [email protected].

Applying for the CAPP Credential

The CAPP Application is downloadable from the CAPP website at parking.org/capp. Candidates may also request a printed version. Applications must be submitted in writing or via fax, filled out completely, and signed by the candidate. Applications will not be accepted without payment and documentation of education, professional development, and experience. Endorsements must be received via USPS or courier independent of the application. The fee to apply for the CAPP credential is $450 (IPI members) or $700 (non-IPI members) U.S., which includes a non-refundable $100 application fee. All CAPP correspondence, scores, and certificates will be mailed to the candidate’s preferred address as indicated on the application. Applicants are responsible for notifying the CAPP Certification Program in writing of any change of name, address, or contact information.

The application contains a checklist of requirements designed for self-assessment of eligibility. Incomplete applications will not be considered. Applications will be processed within 30 days of receipt. If an application is approved, candidates will receive email instructions concerning examination registration procedures and testing options.

Candidates submitting incomplete applications will be notified in writing of deficiencies and provided 30 days to produce the missing documentation or application items. If the application is not complete within the 30-day window, the CAPP Certification Program will provide notification that the application is incomplete. Upon receipt of the second notice, candidates are provided 14 additional days in which to produce the requested application documents or request a withdrawal from consideration. Withdrawal or failure to respond to requests for information results in a refund of the CAPP Certification Program fee, minus the $100 application fee. If an application is denied at the end of the deficiency/correction

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review cycle, candidates may appeal the decision by requesting a final application review in writing to the CAPP Certification Board Appeals and Discipline Committee. The committee, or its agents, will review the application and make a final decision within 30 days of receipt of the appeal.

Verification of Candidate Eligibility

The CAPP Certification Board reserves the right to verify the experience, education, and professional development attested to by the applicant. This may be accomplished by a phone interview with a supervising parking professional or employers or through verification of education/professional development transcripts, certificates, and/or licenses. Additional documentation may be requested to support the application attestations.

Certification of Accuracy, Agreement, and Release Authorization

Candidates are required to attest and certify the veracity and accuracy of the application and to agree to abide by the CAPP Code of Ethics principles and rules, which are available for download from the CAPP website at parking.org/capp. Any misrepresentation or misconduct related to the application or examination may result in disqualification or revocation of certification. By applying for the CAPP credential, candidates agree to the terms set forth in the application and this CAPP Candidate Handbook regarding certification requirements and the examination.

Endorsement

Every candidate must obtain an endorsement from an appropriately certified individual or employment supervisor who is willing to attest to the applicant’s assertions regarding professional experience and to confirm that the candidate is in good standing within the profession. If a CAPP credential holder is not available, another qualified professional with knowledge of the CAPP certification or a supervisor of the candidate’s employ may validate/endorse the candidate’s claim of professional experience and professional standing. The endorsement must be submitted independent of the application.

Refunds

Should an application be denied, the program fee will be reimbursed, less the $100 application fee. Similarly, candidates requesting a withdrawal from consideration will be refunded the CAPP fee less the $100 application fee. Candidates suspecting they may not meet CAPP eligibility requirements

are encouraged to contact the CAPP Certification Program prior to submitting an application.

The CAPP Scholarship Fund

Established in 1997 to benefit CAPP candidates based on a needs-based assessment, the CAPP Scholarship Fund is designed to provide assistance to support candidates’ efforts to achieve and maintain the CAPP credential. The CAPP Scholarship Committee is responsible for making the scholarship awards based on the following policy:

1. Scholarships are available to offset the cost of registration fees, travel, and lodging expenses related to earning and maintaining the CAPP credential.

2. If requesting assistance for professional development required to support an application for CAPP candidacy, applicants must demonstrate progress toward the required 50 eligibility points required for CAPP candidacy.

3. If requesting assistance toward recertification requirements, a CAPP must demonstrate that he or she has accumulated a minimum of 10 recertification points supporting the three-year, 20-point requirement.

4. There is a lifetime award limit of $5,000 per applicant.

Applying for a CAPP Scholarship

The CAPP Scholarship application forms are downloadable from the CAPP website at parking.org/capp. All information included on the scholarship application is kept confidential and secure according to the IPI privacy policy.

CAPP scholarships are given to individuals needing to attend in-person professional development courses. Scholarship applications are considered twice yearly, in November and April; applications are accepted year-round but must be submitted by October 15 and March 15, respectively, to be considered in November or April. Award decisions are made within 30 days of the deadlines and are binding. Questions concerning the CAPP Scholarship program should be directed to [email protected] or by calling the CAPP Certification Department at 571.699.3011.

Statement of Non-DiscriminationThe CAPP Certification Board shall admit applicants regardless of age, sex, sexual orientation, race, religion, ethnicity, national origin, disability, or marital status and provide all rights and privileges, as well as open access to programs, examinations, and certification.

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Special AccommodationsThe CAPP Certification Board grants reasonable accommodations for candidates with documented disabilities, in compliance with the Americans With Disabilities Act. If special assistance or arrangements are required, the following protocol must be followed:

1. A request for accommodations must be made by the candidate in writing when the CAPP application is submitted. This request must include a complete description of the requested accommodation.

2. Documentation of the disability, as diagnosed by a qualified health care professional, must accompany the accommodation request.

Candidates requesting accommodations may be contacted by the CAPP Certification Board to discuss the disability and requested accommodation. In conference with a psychometrician, with consideration of examination security and examination administration guidelines, a reasonable accommodation will be made. Candidates will be notified in writing of the accommodations to be offered.

Privacy/Confidentiality PolicyThe CAPP Certification Board abides by the IPI’s strict privacy/confidentiality policy demonstrating its firm commitment to CAPP candidates and certificant privacy (available at parking.org/capp). The policy applies to all aspects of the CAPP credential, including the secure handling and storage of application materials, examinations, scores, and candidate and certificant records. CAPP staff is required to complete a nondisclosure document agreeing to protect the privacy of CAPP certificants and candidates. It is the policy of the CAPP Certification Board that nondisclosure-protected information may not be released to or shared with:

1. Any member of the public unless there is applicable statutory exception or written release from the CAPP candidate or certificant.

2. Any member of the CAPP Certification Board unless the recipient has a legitimate interest for the use of that protected information to perform a service or carry out a responsibility within that person’s scope of employment or engagement as a public official.

The CAPP procedure is that protected information may only be released or shared in accordance with this policy.

CAPP staff with access to protected information is expected to safeguard that information from unauthorized disclosure. This includes, as appropriate:

• Computer Systems and Applications Security: Central processing units, peripherals, portable storage devices, operating systems, applications software, and data;

• Physical Security: The premises occupied by CAPP and/or the IPI personnel or contractors using computer equipment storing or having access to protected information;

• Operational Security: Environmental control, power equipment, and operational activities related to operations;

• Procedural Security: Established and documented security processes for information technology staff, vendors, management, and individual users of protected information;

• Network Security: Communications equipment, transmission paths, switches, terminals, and adjacent areas.

The IPI and the CAPP Certification Board reserve the right to change this policy at any time by notifying users of the adoption of a new privacy statement.

Examination Information

Examination Development

The content validity (relevance), fairness, and accuracy of the CAPP examination are assured. The CAPP Certification Board, working with experts in the field of certification programming, mandates that the examination development, administration, scoring, and reporting adhere to international professional standards and guidelines establishing assessment and certification best practices. The most important of these standards are promulgated by such key organizations as the National Commission for Certifying Agencies (NCCA), ISO/American National Standards Institute (ANSI) 17024 Standards, American Psychological Association (APA), and Council on Licensure, Enforcement and Regulation (CLEAR). This body of standards provides a means for ensuring that the assessment and credentialing process is a fair measure of competence and is legally defensible.

The examination content outline is based upon the 2013 Job Analysis Study (also called a role delineation) that will be revalidated periodically. The most recent study findings have been implemented and used a full-scale survey methodology inviting all known parking professionals and CAPPs to participate. This research was performed under the direction of

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a panel of Subject Matter Experts (SMEs) representing the full complement of diversity in the field, providing a documented link between the content of the examination and practice on the job as a CAPP.

The passing standard (cut score) for the CAPP examination was determined using methodologies involving a representative panel of CAPP SMEs and empirical judgments (Angoff, Design V). New forms and versions of the examination are systematically implemented to protect the integrity and security of the examination program and to conform to testing industry standards. Each new examination form contains a significant percentage of new questions that are unique to the new form. Psychometric procedures are used to score the examinations in compliance with relevant technical guidelines. The CAPP examination reports scores using a scaled score model, in which raw scores are placed on a 0–100 scale, with 70 reported as the passing score on all examinations. Score scaling is a common psychometric practice used on many examinations, including the SAT, ACT, and CPA examinations.

Ongoing question writing, question review, and examination and question analyses are conducted to ensure that the validity, reliability, and other psychometric characteristics of the examinations conform to standards. New questions written by CAPP SMEs are reviewed multiple times, verified to an approved reference, and linked to the examination content outline. All questions undergo statistical review to ensure they operate properly. All of these activities are overseen by professional test development and psychometric staff, as contracted by the CAPP Certification Board. The board is highly confident that the validity of the exam content, the reliability of the test instruments, and the measurement processes employed to analyze, score, and establish reporting scores are of the highest caliber.

Examination Design, Scoring, and Reporting

The CAPP examination comprises 150 live (scored) and 15 pretest (not scored) four-option, multiple-choice questions, administered using computer-based examinations. Candidates are allotted three hours to complete the exam. Each multiple-choice question has four answer choices; only one answer choice is correct. It is a closed-book examination. Candidates have access to an on-screen calculator at all times during the examination and will be provided with scratch paper that will be collected after the test administration. Candidates are encouraged to read the questions carefully, choosing the single

best response, first answering the questions they are sure of, returning to the more difficult questions as time allows. Credit is given only for questions that have responses; questions left blank will be scored as incorrect. Therefore, there is no penalty for guessing.

At the end of the testing session, a computer-generated score report will be issued.* This score is provisional, pending statistical verification that will take place within 72 hours. If candidates do not hear from the CAPP Certification Board or its agent within that time period, they may assume the score stands as reported. Candidates passing the examination will not receive a scaled score. Failing candidates will receive a scaled score, along with a diagnostic report indicating content areas of weakness.

The examination score is based upon the total number of correct responses that represent competency. Scores are unrelated to the performance of other candidates taking the examination.

*At times during the examination development cycle, candidate scores may be withheld pending further psychometric analysis. Withheld scores will be released within approximately 60 days of the test administration date.

Examination Content

As described, the examination content outline is based upon job analysis research of the role of the parking professional. The examination construction is based upon the importance rating of the seven main content areas. A complete content outline follows.

CAPP Examination Content Outline

Content Area I: General Knowledge (5 percent of exam, 7 questions)

A. Understands the variables and considerations of facility design (surface and structure), including:

1. Functional design

2. Operational considerations (e.g., safety and security, automated)

3. Financial feasibility

4. Site considerations, location, climate, and local architecture

5. Maintenance considerations

6. Federal, state, and local ordinance requirements

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B. Understands the relationship of sustainability practices to parking management

C. Understands the variables and considerations of facility construction, including:

1. Bid process

2. Project management

D. Manages the procurement process for goods and services

E. Understands debt (e.g., types and purposes, bond indenture, and debt service obligations)

Content Area II: General Management (20 percent of exam, 30 questions)

A. Establishes, leads, and holds responsibility for corporate/facility:

1. Management structure and teams

2. Internal communications

3. Business and strategic plan

4. Performance measures

5. Budgeting

6. Hardware and software interoperability

7. Electronic data security (e.g., encryption, data storage, back-up, PCI compliance)

8. Customer service policies

9. Project management

10. Risk management, including:

1. Business practices/liability exposure

2. Financial markets/economy

3. Revenue/inventory/asset control

4. Facility maintenance

5. Data management, data security, remediation

6. Safety and security

7. Emergency procedures

B. Manages revenue sources, cash flow, allocation of resources

C. Establishes/maintains business partner relationships and alliances, including:

1. Government and quasi-government

2. Administrative services providers (e.g., bookkeeping, banking, insurance, record-keeping)

3. Professional service providers (e.g., architects, engineers, attorneys, consultants)

4. Facilities and operational services providers (e.g., physical maintenance, staff, security, data management, revenue equipment)

D. Makes decisions concerning revenue control equipment, including:

1. Researching and matching various system options to use patterns (e.g., gated vs. un-gated, coin, electronic, self-pay)

2. Performing a cost-benefit analysis on different systems; selecting system(s)

3. Financing and contracting system purchase and installation

E. Establishes/reviews policies and procedures (e.g., enforcement, fines, special events)

F. Develops/implements transportation demand management (TDM) plans, including:

1. Programming by mode-split (e.g., bike, carpools, transit)

2. Coordinating TDM and transit with parking management

3. Marketing to and educating stakeholders

4. Assessing and measuring the effectiveness of the program/strategies

Content Area III: Operations Management (40 percent of exam, 60 questions)

A. Performs operation management services based on:

1. Industry segment (e.g., airport, municipal, university, hospital, commercial operators)

2. Number of spaces, ingress/egress lanes, and demand cycles

3. Standard operating procedures, including:

1. On-street

2. Off-street

3. Valet

4. Multi-modal

5. Fleet management

6. Buses and shuttles

7. Events

4. Use of technology (e.g., parking guidance systems, hand-held equipment)

5. Peak demand/utilization strategies

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B. Manages parking system staff by:

1. Writing and updating employee job descriptions based on required skills and responsibilities

2. Recruiting staff

3. Setting staffing levels, organizational structure, performance goals, and scheduling

4. Performing staff internal and external training (e.g., safety, benefits)

5. Adhering to union and/or parking system contract requirements

6. Coordinating with human resources personnel

7. Applying management theories

8. Establishing, applying, monitoring, and/or enforcing:

1. A code of ethics

2. Policies and procedures

3. Incentive programs

9. Monitoring performance and conducting evaluations

10. Providing a safe and secure work environment by:

1. Complying with the Fair Labor Standards Act (e.g., discrimination, sexual harassment, severance, overtime, minimum wage)

2. Posting employee safety and rights information, material safety data sheets (MSDS), and hazardous material placards

3. Providing protection from workplace injury, hazards, the elements, and crime

C. Establishes policies for and manages emergencies (e.g., fire, injury/accident, crime, power outages)

D. Establishes relationships with third-party service providers

E. Manages the revenue control system(s) by:

1. Managing the installation of system hardware and software

2. Training staff and ensuring customers are able to use the system

3. Managing, supervising, auditing, and reporting on functionality, security, and revenue

4. Setting maintenance and revenue collection schedules

F. Establishes and follows a maintenance program schedule by:

1. Conducting regularly scheduled inspections to identify maintenance requirements for facility:

1. Structure (e.g., corrosion, spalling, delamination, oxidization, cracking, roof leaks)

2. Equipment (e.g., elevators, fencing, lavatories (WC), lighting, signage, revenue)

3. Aesthetics (e.g., painting, landscaping, cleaning)

2. Identifying, analyzing, and prioritizing long-term, short-term, and preventive maintenance projects

3. Implementing cost-saving measures, including energy-efficient equipment upgrades

4. Ensuring continuity of services

5. Performing in-house or subcontracted maintenance:

1. Structural (e.g., concrete, beams, coatings, sealants)

2. Equipment (e.g., elevators, fencing, lavatories (WC), lighting, signage)

3. Aesthetics (e.g., painting, landscaping, cleaning)

6. Conducting quality control maintenance performance inspections

G. Safeguards parking system assets by:

1. Establishing internal revenue controls by:

1. Eliminating staff conflicts of interest

2. Segregating duties

3. Managing bank-facility relationship

2. Managing assets by keeping inventory records, redundant systems, and performing audits

3. Responding immediately and consistently to unexpected findings in revenue and inventory audits

4. Using active and passive security monitoring systems

H. Establishes and supervises the parking system enforcement policy, including:

1. Purpose of enforcement (e.g., safety, vehicle turnover requirements, quality of life for stakeholders)

2. Personnel training

3. Enforcement practices (e.g., warning, citations, booting, towing, impounding)

4. Fine collections

5. Adjudication and appeals

I. Holds responsibility for day-to-day financial operations, including:

1. Establishing and reviewing fee structures and revenue collection procedures based on evaluation of:

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1. Numbers of transactions

2. Types of fees (e.g., permit, hourly, daily, weekly, event)

3. Rate schedules related to time of day, special events, overnight, long term, and lost tickets

4. Fee payment options

5. Market survey comparisons

6. Budget variances

2. Controlling and auditing revenue by performing:

1. Daily reconciliation by method of payment

2. Monthly access card/permits audits comparing active vs. paid

3. Scheduled and unscheduled internal auditing of revenue (e.g., surprise equipment and vehicle inventories, audit of payroll records)

4. Reporting on audit findings

3. Controlling and auditing expenses, including:

1. Comparison of orders-to-invoice to-inventory

2. Comparison of contract to payments

3. Payroll

4. Taxes and fees

5. Changes to purchase patterns (e.g., gas purchase doubled in one month)

4. Performing internal operational performance audits to assess:

1. Cash and credit transaction processing procedures

2. Data security for credit transactions

3. Stakeholder satisfaction

4. Safety and security

5. Emergency preparedness

6. Staffing requirements

7. Maintenance goals and requirements

8. Energy consumption

J. Designs and maintains a disaster preparedness program, including responses to and safeguards for:

1. Natural and/or man-made disasters/incidents

2. Data and information protection (e.g., computer system backups, off-site data storage, off-site monitoring)

3. Equipment and asset protection

Content Area IV: Financial and Operational Auditing (15 percent of exam, 22 questions)

A. Performs strengths, weaknesses, opportunities, and threats (SWOT) analyses

B. Develops and evaluates performance metrics

C. Performs internal financial audits

D. Assists external financial auditors

E. Prepares for/assists in unscheduled outside regulatory compliance audits (e.g., EPA, OSHA, fire marshal, FTA)

F. Creates/implements management plans to address audit findings

Content Area V: Federal, State, and Local Laws (7 percent of exam, 11 questions)

A. Understands the basics of public policy, including:

1. Federal and state funding initiatives affecting parking and business pattern operations

2. Grant funding

3. Advocacy to protect the public, serve the general welfare, and improve operations

4. Community development initiatives

5. Enterprise zone initiatives/parking benefit districts

B. Understands applicable rules, regulations, and laws, including:

1. Compliance requirements of:

1. Americans With Disabilities Act

2. Environmental Protection Agency or state or local equivalent

3. FERPA/HIPPA

4. Use of commercial driver’s licenses (CDL)

2. Reporting requirements for:

1. Transportation Safety Administration/Federal Transit Authority

2. Hazardous materials regulations (HMR) (e.g., state and local emergency response commissions)

C. Understands federal, state, and local funding opportunities

D. Understands grant application, spending, and reporting requirements

E. Understands the relationship between federal, state, and local agencies; advocates on behalf of stakeholders

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Content Area VI: Marketing and Public Relations (7 percent of exam, 11 questions)

A. Establishes and/or implements an external communications policy and protocol

B. Shares the details of emergency/disaster response(s) with stakeholders

C. Identifies and markets services based on stakeholder and service profiles, competitors, and feedback

D. Implements marketing practices to increase market share, improve customer retention and satisfaction, and increase revenue

E. Communicates organizational mission and service expectations to stakeholders

F. Practices community involvement/engagement

Content Area VII: Analysis and Application of Technology, Including Use of: (6 percent of exam, 9 questions)

A. Online business services (e.g., reservations, permit applications and renewal, citation payments and appeals)

B. Smartphone technology (e.g., pay-by-phone, near-field communications, QR code)

C. Real-time communications (e.g., GPS, parking availability, bus schedules/arrivals)

D. License plate recognition

E. Social media marketing and communication

F. Web-app technology

G. Wireless sensing devices for traffic/inventory management

H. Green/sustainable technologies and systems (e.g., EV stations, smart lighting, solar)

I. Cloud-based programming (e.g., security, connectivity access, data-storage capacities)

J. Demand response transportation systems (e.g., bicycle sharing, car sharing)

K. Predictive parking algorithms

A set of sample questions is included as Appendix A.

Suggested References: CAPP Examination Preparation

The CAPP Certification Board provides a suggested reference list as a resource that may be useful to supplement the education and experience related to competent performance

as a CAPP. Candidates are encouraged to review resources and

information in content areas where skills or knowledge may

be weak. The CAPP Certification Board does not recommend

that candidates memorize all recommended references. The

information tested on the examination pertains to the common

body of knowledge that is delineated in the CAPP Examination

Content Outline.

The CAPP Certification Board does not endorse any particular

text or author. This list is not intended to be inclusive but

reflects references used to support the test development

process. Use of the references during study for the CAPP exam

does not guarantee successful performance on the examination.

• Americans With Disabilities Act of 1990 and the ADA

Administration Guidelines (ADAAG)

• The Dimensions of Parking, Urban Land Institute, National

Parking Institute, 5th Edition

• The Fair Labor Standards Act of 1938, as amended

• The Family Educational Rights and Privacy Act of 1974

• Federal Motorcarrier Safety Administration (U.S.

Department of Transportation)

• The Generally Accepted Accounting Principles

• The Generally Accepted Auditing Standards

• The Health Insurance Portability and Accountability Act of

1996/Family Educational Rights and Privacy Act of 1974

• The High Cost of Free Parking, Shoup, Donald C., 2005

• LEED Certification Requirements, U.S. Green Building

Council, 2000

• Lots of Parking: Land Use in a Car Culture,

Jakle, Scuttle, 2004

• Management: Building a Competitive Advantage, Bateman,

Snell, 3rd Edition, 1996

• Management: Leading and Collaborating in a Competitive

World, Snell, 7th Edition, 2007

• Omnibus Transportation Act of 1991

• Parking 101: Parking Primer, International Parking

Institute, Volume 1

• Parking 101: Parking Management: Planning, Design and

Operations, International Parking Institute, Volume 2

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• Parking Structures, Chrest, Smith, et al., 3rd Edition, 2001

• Parking Management Best Practices, Litman, 2006

• 21st Century Security and CPTED, Atlas, 2008

Additional Opportunities for Study

IPI offers single and multi-day training seminars and workshops independent of the CAPP Certification Board. The CAPP Certification Board provides no training, nor educational materials, and it is important to note that candidates for the CAPP are not required to purchase training or education materials from the IPI in order to pass the examination.

Attendance at IPI courses and training is not a prerequisite to take the CAPP examination; the courses are not designed to serve as examination preparation classes, nor do they serve any ancillary examination-related purposes. The course curriculums are designed specifically to review broad concepts and offer high-level overviews of IPI-relevant topics and sub-topics. More information about educational opportunities may be found at the “Meetings & Events” and “Professional Development” sections of the IPI website (parking.org). Education/training courses are neither designed, nor marketed, to provide the level of detailed review of technical knowledge required for examination preparation.

Acronyms Used on the CAPP Examination

The list that follows includes all acronyms used on the CAPP examination. Candidates should be familiar with these acronyms and recognize their meaning.

ACRONYM EXPANSION

AVI Automatic Vehicle Identification

DSL Digital Subscriber Line

DVR Digital Video Recorder

EPA Environmental Protection Agency

FEMA Federal Emergency Management Agency

GPS Global Positioning Satellite

HOV High-occupancy Vehicle

LEED Leadership in Energy and Environmental Design

MSDS Material Safety Data Sheets

OSHA Occupational Safety and Health Administration

PSI Pounds per Square Inch

RFID Radio Frequency Identification

RFP Request for Proposal

SOV Single-occupancy Vehicle

SWOT Strengths, Weaknesses, Opportunities, and Threats

TDM Transportation Demand Management

Examination Registration

Once a CAPP application is approved, candidates will receive official notification of their right to register to take the CAPP examination and instructions on how to do so.

The examination is offered via computer administration at more than 250 test sites in the U.S. and Puerto Rico, U.S. territories, Canada, and various sites outside of North America. Test sites operate in all 50 states, and most are open from Monday to Saturday from 9 a.m. to 9 p.m., and Sundays from 1 p.m. to 6 p.m., excluding holidays. These sites are operated by the CAPP administration contractor, ISO Quality Testing. Information concerning testing center locations and hours of operation may be found at www.isoqualitytesting.com; click the “Take a Test” tab and then the “Locate a Testing Center” hyperlink. Note: Candidates may not register for a testing site until registration information is provided by the CAPP Certification Board upon approval of the application.

Once approved to take the CAPP examination, candidates will receive correspondence directing them to:

1. Navigate to the testing contractor examination registration page: www.iqttesting.com

2. Choose the option “Exam Registration”

3. Enter the provided username and password to login:

Username: (Your email address)Password: Unique CAPP applicant number

included in your approval to test letter from Iso-Quality Testing, Inc.

4. Select the organization: IPI

5. Select the exam: CAPP

After logging in, please follow the on-screen instructions to schedule an appointment. Note: Candidates must test within 12 months of receipt of application approval. For assistance, click on the “Contact Us” tab on the home page and send a message to the testing company customer service, or call (toll free in U.S. and Canada) 866.773.1114 or (other countries) +1.727.733.1110.

ISO Quality Testing maintains an online demo of its test delivery system which you can access at http://home.smttest.com/candidates.aspx. Many candidates find it helpful to familiarize themselves with the system before they visit the testing site.

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Rescheduling an Examination Registration

Candidates scheduled to take the examination may reschedule or cancel for a $25 charge if the request is made five working days in advance of the scheduled administration date. The examination cannot be rescheduled five days prior to the scheduled testing date unless the following four situations have occurred:

Jury dutyDeath in the immediate family*Military deploymentSickness

*The immediate family is defined as a person’s grandparents, parents, spouses, siblings, and children. Please note that proper documentation will be required for any of the four reasons before rescheduling to a new date.

Rescheduling may be performed by accessing the test registration menu at isoqualitytesting.com using the same username and password previously provided. The fee for rescheduling a missed examination administration appointment is $150.

Failure to appear at any scheduled examination site without contacting IQT or failure to reschedule an examination date within a one-year window will cause the forfeiture of all application fees. Candidates may reapply for the CAPP Certification Program by paying the full application fee. It is the candidate’s responsibility to contact the computer-testing administrator, ISO Quality Testing, to reschedule a test administration.

Examination Administration Rules and Regulations

The examination administrator or proctor is the CAPP Certification Board’s designated agent for maintaining a secure and valid examination administration. Any individual found by the CAPP Certification Board or its agent to have engaged in conduct that compromises or attempts to compromise the integrity of the examination process will be subject to disciplinary action as sanctioned by the CAPP Certification Board, the Code of Ethics, and the CAPP Certification Board policies and procedures. Examinations are administered according to a strict protocol to ensure the examination security and protect the right of each candidate to a standardized testing experience. In addition to the attestation on the CAPP Application, as a prerequisite to distribution of examination materials, candidates are required to sign a

security affidavit agreeing to abide by all rules and regulations, including the following:

• During the registration procedures at the test site, candidates must sign the test roster and provide one form of valid government-issued photo identification with a signature, such as a driver’s license or passport.

• No books, papers, texts, references, or personal calculators are allowed into the examination room. An on-screen calculator will be provided, along with scratch paper and a pencil that will be collected by the test proctor after testing. No electronic devices of any kind are permitted in the testing room (e.g., cell phones, smartphones). If any are found, the candidate will be disqualified. If at all possible, personal belongings should not be brought to the testing site. If they are, they will be placed in a secure location and will be unavailable to the candidate during the examination.

• No food or drink is allowed in the examination site. Candidates with a specific medical condition (e.g., hypoglycemia, pregnancy, diabetes) requiring the consumption of water or food during the examination period must submit a written request to the CAPP Certification Board for a special accommodation prior to the examination.

• Visitors are not permitted in the examination room.

• At no time during the examination may candidates give or receive help to one another or communicate in any way. Examination proctors have the authority to remove a candidate suspected of cheating from the examination room, at which time scores will be cancelled and disciplinary action will be taken.

• Candidates are expected to follow all instructions from examination proctors, printed in test booklets and answer sheets, and/or displayed in the computer-testing program. Candidates will be provided with the opportunity to ask questions prior to beginning the examination.

The computer-delivered examinations include a five-minute tutorial program designed to give candidates confidence in the use of the program, as well as familiarity with the system prior to beginning the examination. The tutorial questions are for demonstration purposes only and do not affect examination scores. Candidates are encouraged to take the time to complete the tutorial as it explains features of the computerized testing system. The candidate name and the name of the examination will be shown in the upper left corner of the screen. If either of these is incorrect, candidates are asked to inform the proctor.

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A navigation grid is posted on the upper right of the screen, depicting the number of questions on the examination and the status of those questions (answered, bookmarked for review, or skipped). A digital clock is also posted indicating a countdown of available time. Registered candidates may take a sample test (content is not parking-related) before going to the test site by accessing the testing contractor’s website at parking.org/capp.

• Candidates may leave the testing room only after receipt of express permission from the proctor. Candidates must sign out and sign in from the room and must surrender all testing materials when they exit. Exit from the testing room is permitted for washroom and drinking fountain visits only. Candidates may not access cell phones or leave the building during breaks. Test timing is not paused for these breaks.

• Disqualifying behaviors include:

u Creating a disturbance

u Aiding or asking for aid from another candidate

u Any attempt to remove, copy, buy, sell, or reproduce testing materials

u Unauthorized possession of test materials

u Impersonation of another candidate

u Use of contraband materials or equipment in the testing site

u Any falsification or misrepresentation of information provided during the CAPP Application process

Candidate Comments

During the examination, candidates have the opportunity to post comments simply by clicking on the icon “Comment on This Question.” Once the examination is completed, candidates may provide additional feedback and comments on the examination exit survey. Examination proctors may not discuss or comment on the examination contents. All comments and questions are reviewed and considered by the CAPP Examination Committee; however, security procedures preclude discussion with candidates concerning individual test questions or comments. Candidates should not expect a response to a comment unless it relates to a problem with the examination administration. Candidate comments or lack thereof may be taken into consideration as evidence during the appeals process (details of examination appeal procedures follow).

Examination Scoring and Reporting

The CAPP Certification Board works with its testing consultant and contractors in the development, administration, scoring, and reporting of the CAPP examination and facilitates research studies with a committee of CAPPs to establish passing scores for each examination. Using Modified Angoff V standard-setting procedures, the CAPPs are asked to review every question on the examination and provide empirical judgments of the likelihood of competent CAPPs answering the question correctly. Through this process, a raw score representing competency is established. The raw passing score is translated into a scaled reporting score. Passing the examination requires a scaled score of 70.

1. Candidates passing the examination receive notice of successful performance. The CAPP examination is a minimum competency examination and is not intended to distinguish scores above the passing point. Numeric scores are not reported above the passing point.

2. Failing candidates receive a numeric scaled score and a report indicating content areas of weakness. The report is designed to provide a tool for study and preparation for retaking the examination.

3. At the testing site, candidates receive a preliminary printed score report upon completion of the examination; at certain times within the test development process scores may be withheld pending test/question statistical review. In either case, official scores are sent via USPS from the CAPP home office/IPI headquarters.

4. Examination scores will be provided only to the candidate via U.S. Postal Service mail and will not be provided by phone, fax, or internet.

Retesting for Failing Candidates

Failing candidates are allowed to reapply to retake the examination upon payment of a $150 re-examination fee. The first retake may take place as soon as the re-examination fee is received and processed. Candidates may retest four times. An additional $150 re-examination fee must be paid for any subsequent retest. Candidates are afforded 12 months in which to take and pass the examination. After the fourth failure there is a six-month waiting period, after which candidates may schedule another retest.

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Examination Appeals

Examination candidates have the right to appeal examination results within the following specified criteria established by the CAPP Appeals and Discipline Committee.

Section 1: Grounds for Appeal

1.01 Appellants may appeal examination results in situations restricted to extraordinary circumstances that:

• Arise coincidentally with the examination administration,

• Are outside the control of the appellant,

• Made the appellant’s experience different from other candidates’ (related to the examination administration) and/or affected the candidate’s ability to receive credit for a test question (related to the examination content),

• Were severe enough to account for examination failure, and

• Were properly reported to the examination administrator and the CAPP Appeals and Discipline Committee.

Unless all of the above circumstances are met, no circumstance will be considered grounds for appeal.

1.02 If written documentation of the extraordinary circumstances is not received by the CAPP Appeals and Discipline Committee within 72 hours of a computer-administered examination, an appellant will forfeit the right to appeal.

Section 2: Method of Appeal

Appeals shall:

• Be set out in writing;

• Detail the nature of the appeal and all particulars necessary for the appeal to be adjudicated;

• Be mailed (must be postmarked within 72 hours of the examination administration), faxed, or couriered to the CAPP Certification Board; and

• Include a nonrefundable fee of $50.

Section 3: Appeal Procedures

3.01 Level One: CAPP Appeals and Discipline Committee Appeal Consideration:

a) An appeal shall be submitted to the Appeals and Discipline Committee within 14 days of the receipt of examination scores. All communication from the Appeals and Discipline Committee will be mailed to the address stated on the submitted appeal.

b) Two representatives of the Appeals and Discipline Committee shall determine the validity of the appeal based upon the submitted documentation as to the existence of extraordinary circumstances described in Section 1.01.

c) A CAPP Appeals and Discipline Committee representative shall notify the appellant by mail within 10 business days of receipt of the appeal regarding whether the appeal has been accepted or denied. Accepted appeals will be brought to the consideration of the CAPP Appeals and Discipline Committee.

3.02 Level Two: Appeals and Discipline Committee Action:

a) Only appeals brought forth for consideration by the CAPP Appeals and Discipline Committee representatives will be reviewed. Review will take place within 60 days of receipt of the appeal from the representatives.

b) The Appeals and Discipline Committee shall review the following:

• The appellant’s statement of appeal,

• A statement from a CAPP professional staff member concerning the exam process relative to the appeal, and

• Examiner reports and comments submitted by the appellant at the time of the examination.

c) The CAPP Appeals and Discipline Committee decision shall be sent to the appellant by mail within 15 business days of the hearing.

d) No member of the CAPP Appeals and Discipline Committee will communicate directly with an appellant. Communication concerning the appeal will be made between the CAPP professional staff member and the appellant.

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Section 4: CAPP Appeals and Discipline Committee Decisions

4.01 The CAPP Appeals and Discipline Committee may put forth the following decisions based upon evidence presented by the appellant and by the CAPP Certification Board:

• Grant the appeal,

• Deny the appeal, or

• Deny the appeal and grant the appellant an attempt at the next examination administration without cost to the appellant.

4.02 All decisions of the CAPP Appeals and Discipline Committee are final.

Award of the CAPP Credential

Upon notification from the CAPP Certification Board that a candidate has successfully completed all certification requirements, candidates may use the title of CAPP, as long as all requirements for certification are maintained. Upon receipt

of permission from the certificant, newly credentialed CAPPs will be added to the CAPP Registry. The CAPP credential may be used as part of a signature (e.g., on letterheads and business cards) and in accordance with the policies and procedures of the CAPP Certification Board.

Maintaining the CAPP CredentialTo maintain the CAPP credential over time, recertification requirements must be met every three years. Requirements include earning a total of 20 points over the three-year period; points may be spread across the recertification matrix, except for the requirement that one point be earned either by serving as a presenter/co-presenter of a one-hour or longer parking-related presentation, or through successful submission of a professional article (minimum of 1,600 words), or contribution of a regular column in a parking or parking-related periodical. The recertification cycle begins on January 1 of the year following the award of the CAPP credential on a pro-rated schedule. Points may not be carried forward from one recertification period to another. The matrix that follows outlines the point distributions and requirements.

CAPP Certificant Recertification Matrix

1. Education

Note: Points must be earned through receipt of a degree or a passing grade of a course offered/taken outside of a degree program, as bestowed by an accredited institution of higher education.

College-level course in a related professional/topical discipline (e.g., urban planning, information technology, accounting, finance, economics): 2 points per class

Associate’s Degree: 8 points

Bachelor’s Degree: 16 points

Master’s Degree: 24 points

Doctorate: 40 points

2. Professional Service/Professional Development; (1 point mandatory*)

IPI Annual Conference Attendance 4 points

IPI Seminars/Courses/Training Programs Points as assigned**

Other Professional Seminars/Conferences (max. 4 points per year) Points as assigned**

Professional Presentation/Feature Article/Regular Column 1 point*

Board-level Professional Service/Leadership (max. 4 points per year) 2 points per year, per board

IPI/CAPP Certification Committee Service Points assigned by CAPP Certification Board***

Take and Pass the CAPP Certification Examination (must pay exam fee) 19 points

A minimum of 20 points per three-year certification cycle is required to recertify as a CAPP.

* CAPPs must either create/facilitate one one-hour presentation or submit one 1,600-word professional article during every three-year recertification cycle.

** Educators/trainers/presenters are responsible for submitting lesson plans/outlines and timing (e.g., three-hour seminar) to the CAPP Certification Board for point assignments.

*** CAPP Certification Board will determine point assignments based on committee service requirements and continuing education units.

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In addition to earning the required recertification points, in order to maintain an active status as a CAPP in good standing, certificants must agree to abide by the CAPP Code of Ethics, attest to his or her good standing according to the CAPP Code of Ethics, and pay the $125 (IPI member) or $200 (non-member) recertification fee. This fee is subject to increase upon approval of the CAPP Certification Board. The CAPP membership will be notified within 30 days via e-newsletter prior to fee increases.

Recertification points may be earned by attending educational seminars offered through IPI-sponsored conventions or other programming recognized by the CAPP Certification Board, such as college academic courses. Individuals or organizations may apply to the CAPP Certification Board for consideration of recognition of educational programming for recertification points. Full information concerning CAPP recertification policies may be found on the CAPP Recertification section of the IPI website at parking.org/capp.

Members are responsible for updating personal contact information. To update personal information, members must go to parking.org/capp. They are also responsible for maintaining records and documentation supporting recertification efforts. The CAPP Certification Board reserves the right to audit recertification documentation and applications. Failure to recertify within the three-year window will result in the revocation of the CAPP credential, and members must complete the full application and examination process to recertify.

A CAPP may appeal the denial of any recertification points or issues associated with recertification to the CAPP Appeals and Discipline Committee. To file an appeal, the CAPP should submit a written document that outlines the appeal to the CAPP Certification Program at [email protected].

Status of the CAPP Credential

CAPPs failing to recertify within the three-year window are forbidden to use the CAPP credential and will be removed from the CAPP Registry. CAPPs whose certification has lapsed will be reinstated if, within one year of the lapse, the CAPP takes and passes the CAPP examination.

However, under special circumstances the following alternative statuses will be considered:

1. Retired CAPP status may be requested by CAPPs in good standing that are retiring or leaving the parking profession.

Requests must be made within 350 calendar days of a CAPP retirement or professional change; recertification requirements are waived for professionals holding this status. The designation CAPP (Ret.) may be used.

2. Suspended CAPP status may be awarded in the case of extenuating circumstances that preclude a CAPP from earning the required recertification points within the three-year recertification window (e.g., serious illness, military leave, or family emergency). The CAPP credential may not be used during suspension, and the credential may only be reactivated once the missed recertification points have been made up and the CAPP is again in good standing.

Fee Schedules

CAPP certification program application:

• $450 for IPI members

• $700 for non-members (Includes a $100 nonrefundable application fee for both members and non-members)

Test center computer exam administration (first test administration)*

• No Charge

Failing to test within 12 months of an application acceptance will result in forfeiture of the entire $450/$700 application fee.

Rescheduling an examination within established deadlines:

• Computer examination administration: $25 payable to the appropriate ISO Quality Testing Center if done within the five days prior to the scheduled testing date.

Rescheduling an examination outside of established deadlines:

• Computer examination administration: $150

Failure to reschedule within a one-year window of the originally scheduled exam date will result in forfeiture of the entire $450/$700 CAPP application fee.

Retesting for failing candidates:

• Computer examination administration: $150 per retest

Recertification:

• $125 every three years for IPI members/$200 every three years for non-members

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1. The industry standard used for planning purposes to calculate the amount of square feet per 90° parking space is

(A) 180 square feet.

(B) 300 square feet.

(C) 360 square feet.

(D) 400 square feet.

Content Areas: I. A. Understands the variables and considerations of facility design (surface and structure), including: 1. Functional design

2. When developing a maintenance program for a facility located in Zone III, a CAPP should consider

(A) rare instances of freezing and lack of salt use.

(B) common freezing and salt use.

(C) common freezing and limited use of salt.

(D) coastal chloride conditions.

Content Areas: I. A. Understands the variables and considerations of facility design (surface and structure), including: 5. Maintenance considerations

3. A CAPP is serving as the project manager overseeing compliance with standards during the contract and design development phase for a new parking facility. Use of which of the following elements will best reduce post-tension slab shortening/cracking if the facility design uses cast-in-place, post-tension structural elements?

(A) silica fume add-mixture

(B) a silane sealer

(C) high-quality joist sealants

(D) plastic encapsulated tendons

Content Areas: II. A. Establishes leads and holds responsibility for corporate/facility: 9. Project management

4. An example of a best practice that ensures data security is to

(A) have a dedicated credit card server that is separate from the application server.

(B) have the software application and credit card transactions stored on the same server.

(C) provide a physical receipt to every customer.

(D) require a signature on all debit or credit card transactions.

Content Areas: II. A. Establishes, leads, and holds

responsibility for corporate/facility: 7. Electronic

data security (e.g., encryption, data storage, back-

up, PCI compliance)

5. All of the following risk management practices will reduce slip-and-fall claims in a parking facility EXCEPT

(A) the use of silane sealer.

(B) provision of adequate lighting.

(C) minimizing the deck slope.

(D) designing expansion joints to minimize gapping.

Content Areas: II. A. Establishes, leads, and holds

responsibility for corporate/facility: 10. Risk

management, including: 1. Business practices/

liability exposure

6. A CAPP has been hired to manage a surface lot that has parking spaces that are clearly numbered with signs and surface paint. Without knowing the customer base, which type of multi-space meter would work best for this surface lot?

(A) pay and display

(B) pay by space

(C) pay and drive

(D) pay by day

Content Areas: III. A. Performs operation

management services based on: 4. Use of

technology (e.g., parking guidance systems,

hand-held equipment)

7. An effective job description serves to do all of the following EXCEPT

(A) describe the job in a way that will attract appropriate candidates.

(B) describe major areas of an employee’s responsibilities.

(C) state the compensation and benefit levels at each stage of responsibility.

(D) serve as a basis for performance expectations, job training, and advancement.

Content Areas: III. B. Manages parking system

staff by: 1. Writing and updating employee

job descriptions based on required skills and

responsibilities

APPENDIX A — Sample Questions

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8. What is the most effective method of preventing moisture intrusion in the concrete of parking facilities?

(A) use of preventive sealers

(B) pressure washing

(C) use of polyurethane deck coating

(D) mechanical sweeping

Content Areas: III. F. Establishes and follows a maintenance program schedule by: 5. Performing in-house or subcontracted: 1. Structural maintenance (e.g., concrete, beams, coatings, sealants)

9. All of the following are fundamental community benefits of on-street parking enforcement EXCEPT

(A) safety.

(B) vehicle turnover.

(C) quality of life.

(D) revenue generation.

Content Areas: III. H. Establishes and supervises the parking system enforcement policy, including: 1. Purpose of enforcement (e.g., safety, vehicle turnover requirements, quality of life for stakeholders)

10. A policy to ensure that employees handle daily receipt deposits properly will require

(A) comparison of actual daily receipts to receipt tapes before deposits are submitted.

(B) the conduct of blind counts to receipts without access to daily revenue reports.

(C) employees to double check each other’s receipts before submitting daily deposits.

(D) employees to submit their daily deposit without counting receipts.

Content Areas: III. I. Holds responsibility for day-to-day financial operations, including: 4. Performing internal operational performance audits to assess: 1. Cash and credit transaction processing procedures

11. Parking systems must establish written cash handling procedures that

(A) are consistently and routinely enforced and followed.

(B) may be overridden by management.

(C) can be modified to ensure economy and efficiency in cashiering.

(D) are used as guidelines by management.

Content Areas: IV. A. Performs strengths, weaknesses, opportunities, and threats (SWOT) analyses

12. The purpose of the performance of regular financial auditing of a parking facility is to

(A) meet accounting requirements.

(B) reduce theft.

(C) identify operational weaknesses.

(D) increase revenue.

Content Areas: IV. C. Performs internal financial audits

13. Common funding mechanisms for public parking targeted to support economic development include all of the following EXCEPT

(A) parking enterprise funds.

(B) business improvement districts (BIDs).

(C) sustainability initiatives.

(D) arts and entertainment initiative districts.

Content Areas: V. A. Understands the basics of public policy, including: 5. Enterprise zone initiatives/parking benefit districts

14. According to the Americans With Disabilities Act (ADA), the dimensions of a van-accessible parking space include an access aisle of

(A) 60 inches and a parking space of 96 inches.

(B) 60 inches and a parking space of 60 inches.

(C) 96 inches and a parking space of 96 inches.

(D) 60 inches and an accessible route connection of 36 inches.

Content Areas: V. B. Understands applicable rules, regulations, and laws, including: 1. Compliance requirements of: 1. Americans With Disabilities Act

15. Disaster preparedness information that is posted for consumers should include all of the following EXCEPT

(A) “you are here” signage.

(B) maps showing exit routes.

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(C) directions for elevator/stair use.

(D) the location of the nearest water valves.

Content Areas: VI. B. Shares the details of emergency/disaster response(s) with stakeholders

16. A survey of parking facility customers indicates that the majority are long-term parkers, but a sizable percentage are short-term visitors. Based on this information, implementing all of the following would help increase customer satisfaction among the majority of customers EXCEPT

(A) coordinating a van pool program.

(B) installing bike lockers and a tire inflation station.

(C) adding a dry cleaning service within the facility.

(D) adding a car-wash operation within the facility.

Content Areas: VI. C. Identifies and markets services based on stakeholder and service profiles, competitors, and feedback

17. Which of the following technologies would facilitate communication between busses and riders?

(A) online posting of bus schedules and routes

(B) GPS bus tracking with real-time arrival information

(C) traffic monitoring systems

(D) multi-modal transportation system swipe cards

Content Areas: VII. C. Real-time communications (e.g., GPS, parking availability, bus schedules/arrivals)

18. Which of the following, when used in a gated facility, would maximize the reduction of carbon emissions?

(A) magnetic stripe

(B) proximity card

(C) RFID

(D) barcode

Content Areas: VII. H. Green/sustainable technologies and systems (e.g., EV stations, smart lighting, solar)

KEY

1: B 10: B

2: B 11: A

3: A 12: C

4: A 13: C

5: A 14: C

6: B 15: D

7: C 16: B

8: C 17: B

9: D 18: C

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Congratulations on starting the process of becoming a CAPP. Before completing this application, please go to our website at parking.org/capp, select the banner tab “Professional Development: CAPP,” and download the CAPP Candidate Handbook. This guide provides a comprehensive explanation of the application process, eligibility requirements, examination content, development information, and much more. Interested candidates must review the CAPP Candidate Handbook to complete this application properly.

There are six parts to the application:

• Part 1: Personal Information

• Part 2: Eligibility

• Part 3: Candidate Endorsement

• Part 4: Ethics Certification and Attestation

• Part 5: Certification of Accuracy, Agreement, and Release Authorization

• Part 6: Payment Information

Please ensure all parts of the application are complete. If you have questions, please call 571.699.3011 or contact the CAPP Certification Program at [email protected].

Application information is held in strict confidence according to the CAPP Confidentiality and Document Retention/Privacy Policy. This policy may be viewed on our website under the menu tab “CAPP Publications for Download” and applies to all aspects of the CAPP credential, including application materials, examinations, scores, and candidate records.

CAPP Application Instructions1. List your legal name as this is the name that will be

submitted to the testing center. The name must agree with a government-issued picture identification card, which you will be required to present as identification at the testing center.

2. Your home contact information will be a part of your file, but all correspondence will be sent to your business address unless you note on the form that the home address is to be your address of record/contact.

3. Your business contact information should be your current employer; self-employed applicants are asked to provide personal business contact information. This will automatically become your address of record unless you make a note on this form that this is to be used for information only.

4. Once you have completed the application, you may fax the form to 703.566.2267. This is a dedicated fax line, and your information will be secure. Alternatively, you may scan the form and email it to the address posted on the form. However, this is not a secure site. Applications may also be mailed via U.S. Postal Service (or via overnight delivery service) to: CAPP Certification Department, International Parking Institute, 1330 Braddock Place, Suite 350, Alexandria, VA 22314. Candidate applications will not be considered without payment.

5. You must provide your endorsement provider with a copy of your experience documentation form. Endorsements may not be included with the application. The endorsement provider must complete the form, attach the experience form you have provided, and mail it to the CAPP Certification Program independent of the application to: CAPP Certification Department, c/o International Parking Institute, 1330 Braddock Place, Suite 350, Alexandria, VA 22314.

APPENDIX B — Candidate Application Packet

APPLICATION

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The completed application should be sent to: International Parking Institute

ATTN: CAPP Certification Program

1330 Braddock Place, Suite 350, Alexandria, VA 22314

571.699.3011 Phone | 703.566.2267 Fax

[email protected] | parking.org/capp

Part 1. Personal Information

Legal Name:

Last First Middle

Home Contact Information:

Please address all CAPP communication using my home information { Yes { No

Address

City, State, Zip/Postal Code, Country

Phone (plus extension if applicable)

Cell

Email

Business Contact Information:

Please direct all CAPP communication using my business information { Yes { No

Address

City, State, Zip/Postal Code, Country

Phone (plus extension if applicable)

Cell

Email

Part 2. Education, Experience, and Professional Development/Continuing Education

Application for the CAPP Certification Examination

To be eligible for candidacy as a CAPP you must meet the minimum

education, experience, and professional development point

requirements (totaling 45 points), plus five additional points from

any of the three eligibility categories, for a total of 50 points. The

matrix that follows outlines the point distributions and requirements.

1. Education/Licensing/Credentialing: (Minimum Points: 4/Maximum Points: 40)

Highest level of education achieved from an accredited

educational institution

High School Diploma or GED 4 points

Associate’s Degree 8 points

Bachelor’s Degree 16 points

Master’s Degree 24 points

Doctorate 40 points

Points: _______

Note: Licensee/credential holder must be in good standing with the

licensing agency/credentialing body

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

2. Experience: (Minimum Points: 12 (3 years)/Maximum Points: 40 (10 years)

Note: Parking professional experience must be in supervisory and/

or managerial roles and/or contact with same (e.g., consultants,

vendors) and/or equivalent experience in a related field. Equivalent

experience in a related field must be combined with a minimum of

three years of experience — at any level — in the parking industry:

No experience points are awarded for service in the parking industry

below the manager/supervisor level. Each year of experience equals

four points. Four points can be claimed for each additional year of

management/supervisory experience up to the maximum of 40

points. Please see the CAPP Candidate Handbook for acceptable

job titles.

Managerial/Supervisory Parking/Transport Experience:

________ years X 4 points per year = ________

Related Managerial Supervisory Experience + 3 years in Parking

Industry:

________ years X 4 points per year = ________

Total Experience Points: ___________

3. Professional Development/Continuing Education: (Minimum Points: 25/No Maximum)

Note: Professional development courses/training must have been

completed within the past five years and be applicable to the role

of the CAPP (e.g., IPI webinars, IPI courses and training, other

professional training programs, other professional certificates).

One point is awarded per continuing education units of professional

development/continuing education.

Professional Development Continuing Education Units: __________ points

Professional Certificate Award Continuing Education Units: __________ points

Total Professional Development Points: __________

Minimum Number of Eligibility Points Required for CAPP Candidacy: 50

Category Points: Education/Certificate/Licensing: ________

Experience: ________

Professional Development: ________

TOTAL POINTS: ________

Part 3. EndorsementPlease provide the attached endorsement form, with a copy of

your experience documentation, to a CAPP in good standing or

your employment supervisor who can attest to the veracity and

accuracy of the information on the application and your suitability

for certification. The CAPP or employer is required to return the

document to the CAPP office under a separate cover; do not include

this document in the application.

Part 4. Ethics Certification and AttestationTo qualify for the CAPP examination you must respond to the

following questions and sign the Certification of Accuracy,

Agreement, and Release Authorization:

1. I hereby attest to, and certify that, the following statements are

true, correct, and accurate to the best of my knowledge, and I

further agree to fulfill the obligations set forth as follows:

a. { Y { N — I agree to give the CAPP timely notice of any

contact or address change in writing.

b. { Y { N — Having read the CAPP Code of Ethics on the

CAPP website, I hereby confirm that I have not violated any of

its provisions in the past and will comply with all tenets in the

future. I agree to act and conduct my professional practice in

accordance with the currently adopted code.

c. { Y { N — I understand that any intentional or unintentional

failure to provide true and complete responses to this

application may result in sanctions by the CAPP Appeals and

Discipline Committee.

If you answered “no” to any statements above, please provide a

written explanation on a separate page. Attach the page to this

application.

Applicable Professional Licensing: (e.g., engineer, architect, accountancy, construction, etc.) Points: _______ (8 points per license)

Applicable Professional Certification Designation (must be applicable to competency as a CAPP): (e.g., project management professional, LEED, etc.) Points: _______ (4 points per designation)

Total Education/Licensing/Certification Points: ___________

Application for the CAPP Certification Examination (cont.)

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

2. I am requesting special testing accommodations: { Y { N

If you answered “yes,” please attach documentation as required

by the CAPP Candidate Handbook.

3. PRIVACY POLICY:

I understand that a condition of certification is acceptance from

the CAPP Certification Board of all “official correspondence.” I

understand that refusal to accept “official correspondence” or

issuance of a demand to have my personal information removed

from the IPI member database will cause revocation of certification

status. I further understand that a benefit of CAPP certification is

that limited information concerning CAPP certificants is posted

on the online CAPP Registry and that information concerning

my certification status will be shared with outside agents with

my approval. I also understand that the CAPP Certification Board

may share my contact information with outside agents promoting

education and programs of interest to parking professionals. I

have indicated my willingness/unwillingness to be included in the

CAPP Registry and to receive additional information related to the

profession as indicated below:

{ Y { N I agree to have my name, state/province/country of residence, and certification title(s) posted in the CAPP Registry.

For Non-IPI Members Only:

{ Y { N I give my permission for the CAPP Certification Board to share USPS mail and email contact information with outside organizations promoting programs that may be of interest to parking professionals.

Part 5. Certification of Accuracy, Agreement, and Release Authorization

By signing this document, I hereby certify that the information

provided within and attached to this application is true, accurate,

and complete to the best of my knowledge and belief. I understand

and agree that the CAPP Certification Board has the right to contact

any person, agency/entity, or organization to review or confirm any

information provided in this application. I further agree to authorize

the release of any information requested by the CAPP Certification

Board with respect to the review of this application. I further

understand and agree that the CAPP Certification Board has the

right to notify pertinent credentialing and professional organizations

if it is determined that this application contains false information.

I understand and agree that CAPP certification and recertification

depends upon my fulfillment of all required criteria and obligations,

including compliance with the CAPP Code of Ethics and Policies and

Procedures. I further agree to inform the CAPP Certification Board,

in a timely manner, if I become the subject of any ethics, criminal, or

lesser offenses, complaints, and/or charges.

I understand that all material included in this application becomes

the property of the CAPP Certification Board upon receipt and

that neither originals, nor photocopies, will be returned to me. In

the event that my certification is suspended or revoked, I agree to

comply with all directives or orders of the CAPP Certification Board,

including the return of all CAPP credentialing documents. I agree to

comply with such directives and orders in a timely manner and at my

own expense.

Signature:

_________________________________________________________

Date: ____________________________________________________

Print Name:

_________________________________________________________

Application for the CAPP Certification Examination (cont.)

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

Part 6. Payment

{ I am an IPI member applying for the CAPP Certification Program. Please bill my credit card below for the $450 application fee.

{ I am not an IPI member applying for the CAPP Certification Program. Please bill my credit card below for the $700 application fee.

{ I am forwarding or enclosing a check in the amount of $450 (IPI member) or $700 (IPI non-member). I understand my application

will be held until the check clears.

Credit Card Payment:

Name of CAPP Applicant: _______________________________________________________________________________________

Credit Card Type: { Visa { MasterCard { American Express { Discover

Name on Card: _______________________________________________________________________________________________

Credit Card Number: ___________________________________________________________________________________________

Expiration Date (two-digit month and four-digit year):_____________________________________________ CCV Code: ___________

Phone: ________________________________________________ Email: _______________________________________________

Fax to 703.566.2267 or scan/save and email to [email protected]. For questions, contact the CAPP Certification Department at 571.699.3011.

Application Checklist

{ Complete Part 1: Personal information

{ Complete Part 2: Eligibility rubric, certificates, and supporting documents

{ Complete Part 3: Endorsement: Provide an endorsement form to a CAPP or employer with a copy of your

experience document form. The endorsement provider must mail a copy of your experience

document along with the endorsement document form to the CAPP Certification Program office

in a separate mailing. Endorsements attached to this application will not be accepted.

{ Complete Part 4: Ethics certification and attestation questions and signature

{ Complete Part 5: Certification of Accuracy, Agreement, and Release Authorization

{ Complete Part 6: Payment information

Application for the CAPP Certification Examination (cont.)

(v . 4/14)

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CAPP Experience Documentation Form Note: This form is to be used to document the three-year experience minimum requirement. The original must be included with your

application. A copy must be provided to the endorsement provider and included in the separate endorsement mailing.

Candidate Name

Last, First, Middle: _____________________________________________________________________ Date Submitted: _________

Dates of Employment Employer’s Name and Address Name and Title of Supervisor

Description of Roles and Responsibilities Related to Parking Management

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

CAPP Education/Certification/Licensing Documentation Form (Minimum of a High School Degree)

Candidate Name

Last, First, Middle: _____________________________________________________________________ Date Submitted: _________

Dates of Education or Receipt of License/ Credential

Name and Address of Educational Facility/License or Credential issuing Body

Name and Title of Program (e.g., college major, XYZ, licensed XXX, certified ABC)

Description of Courses of Study

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

CAPP Professional Development Documentation Form

Candidate Name

Last, First, Middle: _____________________________________________________________________ Date Submitted: _________

Dates of Education/Training

Name and Address of Educational Facility Name and Title of Program

Description of program, including program contact hours (e.g., length of seminar, webinar) and applicability to the role of the CAPP

(v . 4/14)

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CAPP CANDIDATE HANDBOOK

Application Endorsement Program(Present this form to endorser with copy of training and experience documentation.)

Please type or legibly print all information in black or blue ink. Sign and mail this form in a separate envelope to:

International Parking Institute

ATTN: CAPP Certification Program

1330 Braddock Place, Suite 350, Alexandria, VA 22314

CAPP Candidate Information:

Last Name/Surname

First Name/Given and Middle Initial

Endorser’s Information:

Last Name/Surname

First Name/Given and Middle Initial

Endorser’s Mailing Address:

Street Address

City, State, Zip/Postal Code, Country

Phone (plus extension if applicable)

Cell

Email

Endorsement:

I, ___________________________________________ , hereby state that I am (select all that apply)

{ A CAPP in good standing, certification # ___________________________________________________________________________

{ Licensed, commissioned, and/or certified as a: ______________________________________________________________________

____________________________________________________________________________________________________________

License/Certificate #s: __________________________________________________________________________________________

Licensing body(ies): ____________________________________________________________________________________________

{ An officer of the candidate’s employer. Position/Title: _________________________________________________________________

And am knowledgeable of, and in good standing within, the parking profession. I hereby affirm that I personally know, or have researched

and reviewed to the best of my ability, the work history, experience, and reputation of the above-referenced candidate and find that she/he

meets the requirement of a CAPP as prescribed by the CAPP. In support of my findings, I have attached a copy of the candidate’s statement of

experience as presented to me by the candidate. Based upon my findings, I hereby endorse the above-referenced candidate for consideration

as a candidate for the CAPP Credentialing Program.

Submitted this __________________ day of _________________________________ , 20_____.

Endorser’s signature: ______________________________________________________________

(v . 4/14)

Page 32: CAPP Candidate handbook

1330 Braddock Place, Suite 350, Alexandria, VA 22314

571.699.3011 Phone | 703.566.2267 Fax

[email protected] | parking.org/capp


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