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Name:…………………………………………………..
Date:…………………………………………………….
Care Certificate Standard 3
Duty of Care
Care Certificate
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Introduction
Care Certificate Standard 3: Duty of Care
This Standard has five learning outcomes:-
1. Understand how duty of care contributes to safe practice
2. Understand support available for addressing dilemmas that may
arise about duty of care
3. Deal with comments and complaints
4. Deal with adverse events, incidents, errors and near misses
5. Deal with confrontation and difficult situations
Each learning outcome has assessment criteria. The learning
outcome states what you must know, or be able to do in your role as
a health and social care worker. The learning outcomes have
assessment criteria stating what you need to do to achieve the
learning outcome.
Your ability to meet the assessment criteria and achieve the learning
outcomes for each standard will be assessed by a nominated
colleague/s or an external assessor/s.
Assessment criteria that require you to show you are able to do
something require an observation of your performance. This means
your assessor/nominated colleague will watch you performing your
duties at work.
The eLearning course you have completed covered all of the
knowledge required for this unit. However, you will need to
demonstrate your knowledge and understanding by completing the
questions in this pack; in a one to one discussion or as part of a group
exercise.
If your assessor asks you to complete written questions, please
answer the questions in this pack as fully as you can, it may help you
to refer to your notes from the eLearning course. When you have
finished the questions you must pass them to your assessor.
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You must not copy your answers from any source as this will be
viewed as plagiarism. If you wish to introduce information or quotes
from other sources you must reference them. For example,
Jones, (2014) said, ‘A duty is a responsibility.’
or
‘A duty is a responsibility.’
Source: www.ifound this.co.uk
or
‘A duty is a responsibility.’
Source: Responsibility Now Magazine. 2014
Creating a portfolio
You will be required to create a portfolio of your work towards the
Care Certificate. This means you will need to put all of your work in
a folder and keep this safe. Your assessor/nominated colleague will
assess your work for each standard and decide if you have met the
required level of competence in the assessment criteria.
Your portfolio will be your evidence of having completed all, or part
of the Care Certificate. You will need to keep it in a safe place because
you may be required to show it to others during your current
employment and if you change your job.
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Assessment methods
The following assessment criteria must be
observed.
Has this been
observed? Yes/No?
3.3a Demonstrating how to respond to
comments and complaints in line with legislation and agreed ways of working
3.5d Demonstrating how and when to access support and advice about
resolving conflicts
Your assessor may record their observation on the document provided at the back of this workbook or on the documentation
used within your workplace. A copy of the observation report will
be placed in your portfolio.
Care Certificate Standard 3
Duty of Care
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Learning Outcome 3.1 – Understand how duty of
care contributes to safe practice
3.1a Define ‘duty of care’
3.1b Describe how the duty of care affects your own work role
Care Certificate Standard 3
Duty of Care – Questions
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Learning Outcome 3.2 – Understand support
available for addressing dilemmas that may arise
about duty of care
3.2a Describe dilemmas that may arise between the duty of care and an individual’s rights
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3.2b Explain what you must and must not do within your role
in managing conflicts and dilemmas
3.2c Explain where to get additional support and advice about how to resolve such dilemmas
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Learning Outcome 3.3 – Deal with comments and
complaints
3.3b Describe who you would ask for advice and support in
handling comments and complaints
3.3c Explain the importance of learning from comments and complaints to improve the quality of service
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Learning Outcome 3.4 – Deal with adverse events,
incidents, errors and near misses
3.4a Describe how to recognise adverse events, incidents,
errors and near misses
3.4b Explain what you must and must not do in relation to
adverse events, incidents, errors and near misses
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3.4c List the legislations and agreed ways of working in
relation to reporting any adverse events, incidents, errors and near misses
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Learning Outcome 3.5 – Deal with confrontation and
difficult situations
3.5a List the factors and difficult situations that may arise
from confrontation
3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of
confrontation
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3.5c Describe how to assess and reduce risks in
confrontational situations
3.5e Explain the agreed ways of working for reporting any
confrontations
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Feedback Form
Care Certificate Standard 3 – Duty of Care
Standard Competence Met (tick)
Date Standard Competence Met (tick)
Date
3.1a 3.4a
3.1b 3.4b
3.2a 3.4c
3.2b 3.5a
3.2c 3.5b
3.3b 3.5c
3.3c 3.5e
Please provide constructive feedback to enable learner to
demonstrate competence
Date agreed for
resubmission of work
Assessor ………………………………………………………..... Date ……………………….
Learner …………………………………………………........... Date ……………………….
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Observation Form
Care Certificate Standard 3 –Duty of Care
Standard Competence
Met (tick)
Date Standard Competence
Met (tick)
Date
3.3a 3.5d
Please record your observation of the learner’s performance in relation to the assessment criteria above.
Date agreed for resubmission of work
Assessor ………………………………………………………..... Date ……………………….
Learner …………………………………………………........... Date ……………………….