Careways Annual Report - 2017 · PRESENT: Frances Cardwell, , Romeo Cecchele, ... The President...

Careways Annual Report - 2017

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TABLE OF CONTENTS ___________________________________________________________________________________

Agenda 2

Minutes of 2016 AGM 3

Board of Directors 4

Vision, Value and Statement of Purpose 4

President’s Report 5

CEO’s Report 6

The year in review 8

Our Structure 9

Our Connections 10

In Our Community 11


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ANNUAL GENERAL MEETING AGENDA ___________________________________________________________________________________

1. Welcome and introduction of guests

2. Acknowledgement of traditional custodians of the land.

3. Adoption of minutes of last AGM

4. Matters arising from minutes

5. CEO Presentation of Report

6. Adoption of Annual Report

7. Adoption of Audited Financial Report

8. Adoption of changes to the Constitution

9. Reappointment of Auditor Kelly+Partners (Wollongong) Chartered Accountants.

10. Resolution of signatories to Fair Trading Annual Report

11. Thank you to outgoing Board

12. Presentation

13. Returning Officer - nominations and election of ordinary members of the Board

14. Election of Executive by the new Board members

15. Thank you and Meeting Close


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MINUTES OF 2016 ANNUAL GENERAL MEETING ___________________________________________________________________________________ TUESDAY 25TH OCTOBER 2016 Meeting opened at 7.10pm – President Rhonda Warner presided. PRESENT: Frances Cardwell, , Romeo Cecchele, Diana Cecchele, Rosemary Scully, Jean Blackwood, Rhonda Warner, Daphne Olsen, Michael Szafraniec, APOLOGIES: Russell Fitzgibbons, Norm Cardwell, Carolyn Perry The President acknowledged the Traditional Custodians of the Land The President welcomed Michael Szafraniec as Returning Officer. ADOPTION OF THE MINUTES OF THE 2015 ANNUAL GENERAL MEETING The Minutes of the 2015 Annual General Meeting were accepted on a Motion from Rosemary Scully Seconded Diana Cecchele UNANIMOUS BUSINESS ARISING – Nil REPORTS – The CEO reported on the 2015/2016 year. The CEO in acknowledging the efforts of the Staff for their support, recognised the extra efforts by the Staff who worked on the Disability Accreditation. Thanks were also extended to Senior Management Team and the Board for their support. The contribution of Volunteers was also acknowledged ADOPTION OF ANNUAL REPORT Moved Jean Blackwood Seconded Rosemary Scully that the Annual Report be adopted UNANIMOUS ADOPTION OF AUDITED FINANCIAL REPORT Appreciation was extended, by the CEO to the Corporate Services Team. Moved Jean Blackwood Seconded Romeo Cecchele that the Audited Financial Report be adopted UNANIMOUS APPOINTMENT OF AUDITOR FOR 2016/2017 FINANCIAL YEAR. Moved Romeo Cecchele Seconded Diana Cecchele that Kelly & Partners be retained as Auditors UNANIMOUS AUTHORISED SIGNATORIES Moved Rosemary Scully Seconded Romeo Cecchele that the President and Secretary be the Authorised Signatories UNANIMOUS The President thanked the Members of the 2015/2016 Board. The President declared all positions vacant and invited Returning Officer Michael Szafraniec to take the Chair. Four written Nominations were received. In line with the Constitution, the following nominees were duly declared as Directors of the Board for the 2016/2017 year. Rhonda Warner Romeo Cecchele Frances Cardwell Carolyn Perry EXECUTIVE Written Nominations received for positions of President, Vice-President and Secretary – these positions were elected unopposed, no written nomination for position of Treasurer PRESIDENT – Rhonda Warner VICE PRESIDENT – Romeo Cecchele TREASURER – Carolyn Perry SECRETARY – Frances Cardwell President Rhonda resumed the Chair and thanked Michael Szafraniec. Meeting closed 7.30pm.

Rhonda Warner – PRESIDENT


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BOARD OF DIRECTORS _______________________________________________________________________________________________________________ Year ending 30 June 2017 Years of

Service Meetings Attended

(11 Possible) Executive PRESIDENT VICE PRESIDENT SECRETARY TREASURER

Rhonda Warner Romeo Cecchele Frances Cardwell Carolyn Perry

17 21 20 4

10 9

10 5

Directors

Paul Harradence (apptd June 2017) Anne Green (resigned July 2016) Avalynn Wilby (resigned August 2016)

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Life Members of the Association

Neville Johns Garry Muirhead Brian Tether Barry Wells

VISION, STATEMENT OF PURPOSE & VALUES Our Vision Connected, caring and supportive communities Our Statement of Purpose Progressive community services Our Values We believe: Connection Connecting and working cooperatively Access Accessible for everyone Respect Respectful to all Engagement Engagement and participation Welcoming Welcoming and inclusive for all Acceptance Accepting and valuing differences and diversity Yarning Hearing and sharing stories Support Supportive and caring


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PRESIDENTS REPORT __________________________________________________________________________________________________________________________________________

As President and representative of the Board of Directors of CareWays community Inc., it is my privilege and duty to write an introduction to the Annual Report for the financial year, 2016 -2017. This overview will outline the financial status and the various activities of the organisation during the past year, and will reflect on the highlights and issues that have had an impact on the outcomes of the services that we provide. I recommend that all members and stakeholders read the in-depth reports that are contained in this document as these give detailed analyses of these matters. This is a time to Consider our clients, Analyse our performance, Reflect on the results and Explore the future potential for the organisation to thrive and grow whilst maintaining a high standard of caring services to the vulnerable, frail, aged and marginalised members of our community. Despite the fact that we are living in interesting times, where international turmoil and economic movements have had an inevitable impact on every aspect of our society, I believe that CareWays community Inc. has demonstrated the ability to cope with change by pre-emptive strategic planning. To this end, the annual Strategic Planning Sessions that take place are of immense benefit for the Directors of the Board and Senior Management Team as it is a time set aside to clarify the issues and develop strategies for the viable progress of the organisation. Also, regular attendance at other conferences and training sessions, in particular the Annual Better Boards Conference, has enabled Board members and senior staff to stay up to date with current modes of operation and the Government policy directions that shape the services that we deliver to our clients.

Over the past year, the development of services being provided at the Horsley and Koonawarra Community Centres has had a positive impact on the people who access these centres. In particular, the opening of the Sensory Room at Horsley was a great way to promote the organisation as well as providing a wonderful service to those people who can benefit from such a resource. Thanks must go to the staff and volunteers who have worked towards this success.

During this last financial year Thirroul Neighbourhood Centre Inc. approached the Board of CareWays community Inc. with a proposal to merge their organisation with ours. After a series of meetings where the details of such a merger were negotiated, the Thirroul Neighbourhood Centre members voted to proceed with this plan. All negotiations were completed in a timely manner to enable the merger to be enacted. This is something to look forward to in the next year.

During the past year the organisation has continued to provide a wide range of high quality services to the community. These have included Youth Services, Assisted Transport for vulnerable and disabled school students, Caring Services, including Meals on Wheels for our frail elderly clients and various Neighbourhood Centre activities. There are numerous positive stories that have been told by the recipients of these services which highlight how the lives of these people have been enhanced by the provision of such services. The staff and volunteers who, with a cheerful professional manner, perform these functions are to be commended for their role in building and maintaining a healthy and happy community. Events such as our Annual Art and Craft Show, Trivia Night, Horsley Open Day and NAIDOC celebrations provide the community with social activities that draw diverse sections of our society together in an enjoyable way that helps to create a more cohesive and supportive community. These activities have the additional benefit of raising community awareness of the organisation and the professional services that it provides.

The organisation is always affected by government policy shifts and funding arrangements. There have been many changes recently that have had an impact on the way in which CareWays community Inc. performs its caring services role. Among these have been the roll out of the new funding arrangements to do with the NDIS program and Consumer Directed Care. The Targeted Early Intervention funding model proposed by the NSW Government will be the next major influence on the direction and priorities of services of the organisation. It is to be hoped that in meeting the narrow parameters of these government policies that the community heart of the organisation is not left to perish.

I am pleased to note that according to the audited financial report, CareWays community Inc. has completed the financial year, 2016-2017 in a sound fiscal position. Contained within the pages of this Annual Report are further details of the financial status of the organisation and detailed information regarding the various activities and functions of the organisation in providing services to the community during the past year. I thank and congratulate our volunteers, staff, members of the Senior Management Team and members of the Board of Directors for their dedication and commitment to providing high quality services to the community.

Rhonda Warner President


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CHIEF EXECUTIVE OFFICER’S REPORT ___________________________________________________________________________________ Care Working with vulnerable people.

Support Person centred care to vulnerable people.

Community Offering participation and inclusion, while strengthening the community. Highlights during 2016/17

o Working with Thirroul Neighbourhood Centre to merge and increase our geographic footprint. o Further Developing Koonawarra Community Centre, to restore it to a vibrant, efficient community

service for vulnerable people in Koonawarra. o Disability Inclusiveness through Sensory experiences and leisure activities at Horsley CC o Community Events – Dapto Art & Craft, Childrens Week, NAIDOC, Horsley Community Day, Trivia night o Planning for reform from Community Builders to Targeted Early Intervention. o Business planning for funding reform in changing government funding terms. o SAI Global Disabilities Accreditation o CareWays Reconciliation Statement o Community Care –Consumer Directed Care and Aged Care Package Provider Status Financial Sustainability Maintaining financial sustainability in a challenging and changing environment is critical in our strategic move to a community business model. The Audited financial report details the financial result for the year ending 30th June 2017. Although there was a small deficit this year, it is a result of our gearing up to implement our Community Care business plan enabling CareWays to become an Aged Care Package Service Provider a position the Board has taken to continue in home care services when the Commonwealth Home Support Program funding ends. Human Services as a commodity in a market driven community business will always be a challenge for any For Purpose service provider.

Merging Thirroul Neighbourhood Centre (TNC) into CareWays Community Hubs During the year, the Management Committee of TNC proposed a merger with CareWays. CareWays Board agreed to commence discussions. An evaluation of TNC services, social capital and funding contracts, resulted in an agreement to merge TNC into CareWays Community Hubs from 1 July 2017.

Our Future directions – the cornerstones and platform for our future The cornerstones…

Wellness and wellbeing

Care and support services

Community strengthening

Participation and inclusion

The platform…

Work with vulnerable people

Underpinned by…

↑ Financial viability

↑ Systems and IT

↑ Employer of Choice

↑ Governance

↑ Evidence

↑ Marketing

Strategic Planning by the Board and Senior Managers Team, resulted in a review of our Vision, Purpose and strategic direction for 2017-2019 to create an ability to achieve our vision of Connected, Caring and Supportive Communities and our purpose of Progressive Community Services.


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Recognition of Our Funding Bodies We work with the Australian Government, NSW Government, local Government Departments, business, education and community services to provide better outcomes for the vulnerable members of our community. o Commonwealth Department of Health– Commonwealth Home Support Program o NSW Family & Community Services - Community Builders and Youth Services o Ageing, Disability and Home Care – In home community care for people with disabilities o NSW Department of Education-Assisted School Transport Program o Wollongong City Council- Community Facilities and Neighbourhood Youth Work Program. o IMB Community Foundation- CareWays community Sensory Room o Dapto Leagues Club-Dapto Breakfast Program, Young Womens and Rock and Water Program o Northcott Disability Services-Kids Reach Tall Yoga

Thank you to our Donors Our community team works hard to provide community events that are inclusive and provide social engagement within the communities where we work, our success depends on the valuable contribution from donors, thank you. Uniting Care - Ability Links Masonicare Aust. Pensioners Ins. Agency

Mission Australia Stocklands Dapto Mall Younga Yoga Wollongong Interchange Illawarra University Of Wollongong Community Engagement

Grant Scheme Decorative Imaging McAneny Lawyers University of Wollongong Global Challenges Target Harcourts Dapto Kmart Bunnings Warrawong Craft Group Patchwork and Quilting group Illawarra Performing Arts Knit and Knatter group Thank you all for helping us -to our Board, our Team To all our team, our directors, managers and staff

-and especially our Volunteers Thank you for your gift of time

-and to our communities Thank you for sharing your journey with us.

Together we work with vulnerable people to achieve our vision of Connected Caring and

Supportive Communities.

Daphne Olsen Chief Executive Officer


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OPERATIONS – Our Progressive Community Services __________________________________________________________________________________ CareWays aspirations are to create a happy, respectful and inclusive community that is connected to each other a community that has a true sense of identity and has capacity to support the vulnerable. Our services operating during 2016-17 includes all of the following:


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OUR RECONCILIATION STATEMENT ___________________________________________________________________________________

CareWays Reconciliation Statement was launched at Illawarra Koori Men’s Support Group on National Sorry Day, 26 May 2017.

CareWays Reconciliation Statement

We acknowledge Aboriginal and Torres Strait Islander people as the original carers of this land by recognising their loss of land, health, languages and children. To create a workplace environment where Aboriginal and Torres Strait Islander people and members of the wider community work and live together with mutual respect and understanding. To understand Aboriginal and Torres Strait Islander knowledge and culture through consultation with local elders and staff. To embrace and respect cultural diversity as a core value which strengthens the life of the local community. We acknowledge we will only become together as one if the past is acknowledged, the present understood and the future based on the co-existence of rights.


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OUR STRUCTURE ___________________________________________________________________________________


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CAREWAYS CONNECTIONS ____________________________________________________________________________________


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IN OUR COMMUNITY ___________________________________________________________________________________


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IN OUR COMMUNITY ___________________________________________________________________________________


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GOOD NEWS STORIES FROM THE COMMUNITY ___________________________________________________________________________________ Testimonials from our clients

“I am so happy with CareWays and their girls are lovely and always there for me when I need a

chat…… I couldn’t be happier with CareWays for that I thank you without this care I would

probably be in a nursing home by now and I love living in my own home for as long as I can,

and for this reason I am forever grateful.” Edith – Community Care client

“Feedback from teacher at Koonawarra High School - Rock and Water has helped one young girl

a lot. She was previously isolated, low self-confidence, self-esteem, late for school and had many

days off. The young girl now has much more confidence, school attendance has improved and

appears happier and has started to even attend Youth Drop In” Koonawarra High School – Youth Program

“After breaking my foot I had personal care provided which was very satisfactory. Since my foot

healed I have had ”Stacka” attend, during this time I am most satisfied with the service he gives

me, doing all the jobs that I find very difficult to do. He goes about his job in a quiet and

efficient manner and I am very pleased with the service and the result when he leaves. Well done

Stacka and Careways – thank you.” Community Care Client

“Had a lovely day at the cook chill chat group.. we made a scrumptious vegetable frittata was

absolutely delicious. Looking forward to next week.” Cook Chill Chat – Koonawarra Community Centre

“Took myself out of my comfort zone today and joined a weekly cooking/healthy eating group. I

feel totally empowered and awesome for it. Best decision ever” Cook Chill Chat – Koonawarra CC

“I recommend KRT all the time...tell people about the changes for my boys, the wonderful team

behind the program, the improvement in my boys' relationship.” Parent - Kids Reach Tall program

“Jenny has supported my living for about three years. During that time she has provided

excellent support and assistance……. Jenny’s attitude is always positive even when I am in the

lowest of moods. She has a very friendly demeanour – willing to share a joke. She is never

critical of my incapacity. ……. Jenny is an excellent support worker and her assistance in my life

is greatly appreciated......... Thank you CareWays for their vital ongoing support.” Scott – Community Care Client

“My child loves Kids Reach Tall and looks forward to every Monday. What he enjoys most is the

connections and friendships he is making with kids just like him, and the fun yoga games he gets

to play.” Parent - Kids Reach Tall program


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Gone but not forgotten

In Memory Of

Rest in Peace

Ted Evans

Arthur Barkeit David Duncombe

Norm Cardwell


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