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CARF
Behavioral Health
Ohio Update
2013
OUR NAME
Commission on Accreditation of Rehabilitation Facilities
CARF’s Mission is …
To promote the quality, value and
optimal outcomes of services,
through a consultative
accreditation process, that
centers on enhancing the lives
of the persons served.
Overview
• Minimal Changes to Sections 1 & 2
• Appendix C - Required Training (p. 383)
• BH
– Health Home (added mid 2012)
– Integrated Behavioral Health/ Primary Care
– Eating Disorders
Section 1
ASPIRE to Excellence ®
ASPIRE to Excellence
A. Leadership
E.
Legal Req.
B. Governance
F.
Financial
C.
Strategic Plan
J. Technology
D.
Input
L. Accessibility
®
3. The program implements written procedures
regarding communications that address:
a. Media relations.
b. Social media.
G. Risk Management
4. Personnel receive documented competency-based training….
5. Evacuation routes signage that are:
accessible, understandable….
H. Health and Safety
6. Unannounced tests of all emergency procedures:
c. Are analyzed for performance that addresses:
(1) Areas needing improvement.
(2) Actions to be taken.
(3) Results of performance improvement plans.
(4) Education and training of personnel.
8. The organization has written procedures regarding
critical incidents that include:
c. Documentation.
H. Health and Safety
I. Human Resources
*2.a.(2) Clarified verification of HS Ed
5. The organization provides documented personnel
training:
8. The organization implements personnel policies
that:
b. Address at a minimum:
(1) Employee relations, including:
(b) Disciplinary action.
(c) Termination
(2) Employee selection, including:
(b) Promotions.
(c) Job postings.
K. Rights of Persons Served
3. The program/service demonstrates:
a. Knowledge of the decision making authority
of the person served.
4. The organization:
c. Documents formal complaints received.
5. A written analysis of formal complaints:
Legal
Status
Review
1. The organization has a written description of its
performance measurement and management
system that includes at a minimum:
a. Mission.
b. Programs/services seeking accreditation.
c. Objectives of the programs/services seeking
accreditation.
d. Personnel responsibilities related to
performance measurement and management.
M. Performance Measurement
& Management
3. The data collected by the organization:
d. Are used to set:
(1) Written business function:
(a) Objectives.
(b) Performance indicators.
(c) Performance targets.
(2) Written service delivery:
(a) Objectives.
(b) Performance indicators.
(c) Performance targets.
M. Performance Measurement
& Management
3.d. was
moved from
standard 6.
and
expanded
7. For each service delivery performance indicator,
the organization determines:
d. A performance target* based on an industry
benchmark, the organization’s performance
history, or established by the organization or other
stakeholder.
M. Performance Measurement
& Management
* Target changed from goal.
1. A written analysis is completed:
b. That analyzes performance indicators in relation to performance targets*, including:
N. Performance Improvement
* Targets changed from goals.
Section 2
New & Revised
Behavioral Health
General Program Standards
2013
Applicability Table
BH – No modifications made to the
applicability table.
Program/Service Structure
2.A.10 When the program is identified as
a treatment program, it identifies:
a. Treatment modalities.
b. The credentials of staff qualified to
provide treatment.
Program/Service Structure
24. Revision: Note that some language was
moved to the intent and the example expanded
to define tobacco products*.
* including: chewing tobacco, green cigarettes, etc.
Screening and Access to
Services
14.m. “Living situation” added to the information
collected as part of the assessment process.
Medication Use
1. The organization has a policy that identifies:
b. The process for persons served to
obtain medications needed to promote
recovery and/or desired
treatment/services outcomes, including
whether or not it directly provides:
(1) Medication control.
Nonviolent Practices
2.e (example)
The addition of the reference link for eCPR.
“Organizations may consider training in eCPR, a
holistic empowering approach to assisting
persons served to cope with emotional crisis.
Information on this approach can be found at
www.emotional-cpr.org
Emotional CPR (eCPR) is an educational program designed to teach
people to assist others through an emotional crisis by three simple steps:
C = Connecting
P = emPowering, and
R = Revitalizing.
BH
Core Program Standards
Section 3
New and Revised
FIELD CATEGORY
Comprehensive Care
This field category is designed to provide any
combination of behavioral health services related to
mental illness, addictions or
intellectual/developmental disabilities, and
management of or coordination with the healthcare
needs of the person served.
It applies only to Health Home or Integrated
Behavioral Health/Primary Care programs.
D. Community Housing
Slight change to definition of “transitional living” –
includes apartments or homes, and no longer
time defined.
9. In congregate housing, provisions are made to
address the need for:
d. Separate sleeping areas based on:
(1) Age.
(2) Gender.
(3) Developmental need.
N. Health Home
1. The written program description clearly defines the following:
a. Population served.
b. How primary care and other healthcare services will be:
(1) Provided.
(2) Accessed.
(3) Coordinated.
c. Referral procedures for external services needed by persons
served.
d. The process for providing care coordination and disease
management supports for the persons served:
(1) Internally.
(2) To external service providers.
2. The program is organized and delivered in a manner that ensures:
a. An integrated team approach.
b. Inclusion of complementary disciplines needed by the persons
served.
Health Home
3. When primary care or other healthcare services are
provided directly by the health home, support for these
services includes:
a. Co-location with appropriate physical space.
b. Implemented written procedures regarding:
(1) Access to primary care or other medical
services.
(2) Sharing of information
(3) Coordination of care.
c. Cross training for the most common chronic
medical and behavioral illnesses prevalent in the
population served.
Health Home
4. The program:
a. Identifies hours when healthcare services are available.
b. Ensures the availability of the following:
(1) Psychiatrist or psychologist.
(2) Primary care provider.
(3) When needed, other professional legally authorized
to prescribe.
(4) Care coordinator.
(5) Other QBHP, based on the needs of the persons
served.
Health Home
.
5. When neither a psychiatrist nor primary care physician
is a member of the health home team, a psychiatrist or
primary care physician is available for consultation
and/or program oversight during hours of operation.
6. When not provided directly by the health home, off-site
treating psychiatrists or primary care providers are
offered care coordination and disease management
supports to facilitate and enhance treatment for the
persons served in the health home.
Health Home 7. The health home team ensures that the following services are provided,
as needed, to all persons served:
a. Health promotion, including education.
b. Care management, including:
(1) Outreach
(2) Engagement
c. Comprehensive care management and care coordination, including,
but not limited to:
(1) Triage based on acuity.
(2) Assessment of service needs.
(3) Identification of gaps in treatment.
(4) Development of an integrated person-centered plan.
(5) Implementation of the person-centered plan.
(6) Assignment of health team roles and responsibilities.
(7) Arranging for and ensuring access to primary care and
other needed healthcare services.
(8) Appointment scheduling.
(9) Monitoring of critical chronic disease indicators.
Health Home
7. d. Comprehensive transitional care, including:
(1) Ensuring that healthcare and treatment
information is appropriately shared with all
providers involved in the care of the person
served, including:
(a) Treatment history.
(b) Current medications.
(c) Identified treatment needs/gaps.
(d) Support needed for successful
transition between treatment settings.
(2) Providing follow up and medication
reconciliation upon discharge from hospitalization.
Health Home
7. e. Individual and family support services, including:
(1) Education regarding concerns applicable to the
person served.
(2) Education or training in self-management of
chronic diseases.
(3) When possible and allowed, interaction with
family members and/or significant others to:
(a) Identify any potential impact(s) of
disease(s) of the person served on the family
unit.
(b) Offer education or training in response to
identified concerns.
f. Referral to needed community and social supports.
Health Home
8. Care coordination includes sharing information:
a. As follows:
(1) Treatment history.
(2) Assessed needs.
(3) Current medications.
(4) Identified goals.
(5) Identified treatment gaps, when applicable.
Health Home
8. Care coordination includes sharing information (continued):
b. To the following providers involved in the care of the
person served, as applicable:
(1) Primary care.
(2) Behavioral health.
(3) Hospital.
(4) Medical specialty.
(5) Others, when applicable.
c. During transitions between:
(1) Inpatient and outpatient care.
(2) Levels of care.
(3) Outpatient care providers.
d. In accordance with applicable laws and authorizations.
Health Home
9. The health home enhances access through the following:
a. Flexible scheduling.
b. Capacity for same or next day visits, excluding
weekends or holidays.
c. Staff response to phone calls on the day of receipt.
d. After hour’s access through coverage that:
(1) Shares necessary data on the person served.
(2) Provides a contact summary to the health home.
(3) Includes a warmline and/or recovery supports.
Health Home
10. Adequacy of staffing includes:
a. Access to a variety of disciplines to respond to the
needs of persons served.
b. Coverage that allows for a warm handoff.
c. Identified backup for planned absences.
11. The program assesses and responds to the needs of the
majority of the targeted population served by providing
services:
a. In locations that meet their needs.
b. At times to meet their needs.
Health Home
12.The program offers education that:
a. Is understandable to the person served.
b. Includes family members or significant others, as
permitted or legally allowed.
c. Includes:
(1) Health promotion, including:
(a) Healthy diet.
(b) Exercise.
(2) Wellness.
(3) Resilience and recovery.
(4) The interaction between mental and physical
health.
Health Home
12.The program offers education that: (continued)
c. Includes:
(5) Prevention/intervention activities, based on the needs of the
person served, including:
(a) Smoking cessation.
(b) Substance abuse.
(c) Increased physical activity.
(d) Obesity education.
(e) Chronic disease education as it may relate to:
(i) Heart disease.
(ii) Diabetes.
(iii) Other chronic medical conditions highly prevalent
among the population served by the health home.
(6) Self-management of identified:
(1) Medical conditions.
(2) Behavioral health concerns.
(3) Other life issues as identified by the person served.
(7) Medication use.
Health Home
13. Policies regarding initial consent for treatment identify:
a. How information will be internally shared.
b. How information is shared by collaborating agencies.
c. The ability of the person served to decline health home
services.
d. The procedures to be followed if health home services are
declined.
14. Written screening procedures clearly identify when additional
information will be sought in response to the presenting condition
of the person served:
a. Including necessary:
(1) Tests.
(2) External assessments.
b. To ensure the identification of underlying health problems or
medical conditions.
c. To provide appropriate response to emergency or crisis needs.
Health Home
15. Health assessment screening:
a. Includes at a minimum:
(1) Suicide risk.
(2) Depression.
(3) Metabolic syndrome screen.
(4) Substance use.
(5) Tobacco use.
(6) Chronic health conditions highly prevalent among the
population served by the program.
(7) Chronic disease status, including at least the following:
(a) Diabetes.
(b) Hypertension.
(c) Cardiovascular disease.
(d) Asthma/COPD.
(8) Chronic pain.
(9) Perception of needs from the perspective of the person served.
Health Home
15. Health assessment screening: (continued)
b. Is conducted or reviewed by a nurse, nurse
practitioner or other equivalent medical
personnel.
c. Is completed for all persons enrolled in the
health home:
(1) For new enrollees subsequent to contacting
the person served and introducing them to
healthcare home services.
(2) At the time of the annual assessment.
Health Home
16. The person-centered plan is an individualized, integrated
plan that:
a. Includes:
(1) Medical needs.
(2) Behavioral health needs.
b. Is developed with collaboration of:
(1) The person served.
(2) Other stakeholders, when permitted or legally
authorized.
c. Is developed with or reviewed by all staff necessary to
carry out the plan.
Health Home
17. Written procedures define a follow-through process in
response to the initial assessment that includes:
a. Reassessment when appropriate.
b. Documented active linkage and/or referral in
response to identified concerns.
c. Identification of staff member(s) responsible for care
coordination.
d. Identification of care coordination responsibilities
that include contacts for:
(1) Self management planning.
(2) Determining availability of needed supports.
(3) Medication adherence.
(4) Treatment adherence.
Health Home
18. Written procedures guide ongoing:
a. Communication among interdisciplinary team
members.
b. Collaboration with external service providers.
c. Communication with the person served and family
members, when identified and allowed.
d. Response to limitations on communication when
identified by the person served
e. Need for documentation of the results of
communication and collaboration.
f. Coordination of individual health care for the person
served.
Health Home
19. The program uses patient registries and/or electronic health
records:
a. For data:
(1) Collection.
(2) Analysis.
b. To proactively manage the health home population through
tracking of the following about the person served:
(1) Contacts.
(2) Education.
(3) Disease status.
(4) Risk status.
c. To support a process of:
(1) Identifying potentially dangerous medication practices.
(2) Remediating practices identified.
Health Home
20. Performance measurement indicators address
how service delivery responds to the needs of the
persons served in an integrated/holistic manner, and
include:
a. Process measures.
b. Outcome measures for the persons served
that consider:
(1) Medical status.
(2) Behavioral status.
c. Real life functional outcomes for the person
served.
d. Perception of care from the perspective of the
person served.
Integrated BH/PC
1. The written program description clearly defines the
following:
a. Population served.
b. Integrated services that can be provided:
(1) Internally.
(2) Through contracts or other agreements.
c. Referral procedures for other services needed
by persons served.
Integrated BH/PC
2. Integration of identified disciplines is supported by:
a. Colocation and physical space arrangements.
b. Implemented written procedures for:
(1) Colocation.
(2) Coordination.
c. Applicable cross training.
Integrated BH/PC
3. When colocation is not possible, the program is organized
and delivered in a manner that ensures an integrated team
approach that includes all the complementary disciplines.
4. The program:
a. Identifies hours when medical services are
available.
b. Ensures that one or more of the following medical
staff, legally able to independently provide the services
offered, is on site during hours in which medical
services are offered:
(1) Physician.
(2) Physician‟s assistant.
(3) Nurse practitioner.
Integrated BH/PC
5. A psychiatrist or psychologist is available for consultation
during hours of operation.
6. Behavioral health providers are available on site during
identified hours of integrated service operation.
Integrated BH/PC
7. Adequacy of staffing includes:
a. A variety of disciplines to respond to the needs of
persons served.
b. Staff specifically trained and knowledgeable about
the unique aspects of an integrated setting.
c. On-site coverage to allow for face-to-face linkage to
appropriately trained staff.
d. Identified backup for planned absences.
Integrated BH/PC
8. The program assesses and responds to the needs of the
majority of its targeted service population by providing
services:
a. In locations that meet its needs.
b. At times that meet its needs.
Integrated BH/PC
9. The program offers education that includes:
a. Wellness.
b. Resilience and recovery.
c. The interaction between mental and physical health.
d. Self-management of identified:
(1) Medical conditions.
(2) Behavioral health concerns.
Integrated BH/PC
10. Policies regarding initial consent for treatment identify:
a. How information will be internally shared.
b. The ability of the person served to decline
integrated services.
c. The procedures to be followed if integrated services
are declined.
11. Written screening procedures identify additional
requirements based on the:
a. Specific needs of the population served.
b. Presenting conditions of persons served.
Integrated BH/PC
12. Written procedures provide for an intake assessment to
determine:
a. An initial level of care.
b. The need for:
(1) Integrated services.
(2) Immediate referral to specific:
(a) Internal services.
(b) External providers.
Integrated BH/PC
13. An individualized integrated plan regarding medical and
behavioral health needs is developed with
collaboration of:
a. The person served.
b. All staff necessary to carry out the plan.
Integrated BH/PC
14. Written procedures define a follow-through process in response
to the initial assessment that includes:
a. Reassessment when appropriate.
b. Documented active linkage and/or referral in response to
identified concerns.
c. Identification of staff member(s) responsible for care
coordination.
d. Identification of care coordination responsibilities that
include contacts for:
(1) Self management planning.
(2) Determining availability of needed supports.
(3) Medication adherence.
(4) Treatment adherence.
Integrated BH/PC
15. Written procedures guide ongoing:
a. Communication among interdisciplinary team
members.
b. Collaboration with external service providers.
c. Communication with the person served and family
members, when identified.
d. Need for documentation of the results of
communication and collaboration.
Integrated BH/PC
16. Performance measurement includes indicators addressing
how services delivery responds to the needs of the
persons served in an integrated/holistic manner.
1. In intensive outpatient treatment, at least one
of the following occurs, depending on the age
of the person served:
a. An adult and/or family members are
provided with at least nine direct contact
hours per week.
b. A child or adolescent and/or family
members are provided with at least six
direct contact hours per week.
R. Intensive Outpatient
Treatment
Revised to reflect varying contact hours
based on age.
8. When applicable, based on the needs of the
persons served, a psychiatrist is available 24
hours a day, 7 days a week.
11. An initial assessment of the person served:
* changed from „primary‟ assessment
U. Partial Hospitalization
2. Based on the needs of the persons served,
services are provided by a coordinated
treatment team that includes, at a
minimum, the following professionals:
W. Residential Treatment
BH
Specific Population
Designation
New and Revised
Section 4
G. Eating Disorders
Can only be used with Residential Treatment
and Inpatient standards.
Child & Adolescent standards must also be
applied if the program serves them.
A thorough review is recommended.
Community &
Employment Services
New and Revised
Section 5
Overview
Section J. Home and Community Services
has been deleted
Section O. Employment Skills Training
is new
A. Program/Service Structure
12. If behavioral change approaches are used,
positive behavior interventions:
b. Continue to be used in conjunction with any
restrictive procedures.
13. Personnel are trained in the use of positive
interventions:
a. Initially.
b. Annually.
14. d. If restrictions are placed on the rights of a person
served: (2) Monitors the effectiveness of these methods to
reduce rights restrictions.
J. Personnel Supports
Services The program description and the standards in the Personal
Supports Services portion of this section have been revised
based on input from the field. A thorough review is suggested.
Changes include:
Standard 1. is new.
Standard 2. was previously Standard 1. and it has been modified.
Previous Standard 2. has been combined with and incorporated
into what was previously Standard 1.
Standard 3. has been modified and restructured.
Standards 4. and 5. were not changed.
Previous Standard 6. has been deleted.
Standards 6. and 7. are new.
The standards in the Short-Term Immigration Support Services portion of
this section were renumbered and now begin with Standard 9.; the
standards in this area were not changed.
Resource Specialist
• Resource Specialists are your: – Guides – Experts in interpretation of the standards
and CARF process
• Resource Specialists help with:
– Selection of appropriate field categories (BH) and programs.
– Time lines for submission of pre-survey documentation and fees.
• Resource Specialists will set you up in Customer Connect.
CARF Contact for Ohio
• 6951 E. Southpoint Rd Tucson, AZ 85756
• 888-281-6531
• Nancy Bradley, ext.7145
• www.carf.org
“What‟s the Cost?”
2013 Standards Manual -
$167
2013 Intent to Survey
(application) fee - $995
2013 Survey fee - $1525
per surveyor per day
Questions