CARD ACCEPTANCE PROCEDURES

Facilitator: Kristy A Stanley Fraud and Compliance Officer

June 16 2011

Legal Disclosure These materials are provided for informational purposes only and should not be

relied upon for marketing, legal, regulatory or other advice. You should independently evaluate all content and recommendations in light of your specific business needs, operations and policies as well as any applicable laws and regulations. Caribbean Credit Card Corporation Ltd. is not responsible for your use of these materials, including errors of any kind, or any assumptions or conclusions you might draw from their use.

Use of the following information is the sole and exclusive responsibility of the user.

CARD ACCEPTANCE PROCEDURES

1. CARD PRESENT ENVIRONMENT

2. CARD-NOT-PRESENT ENVIRONMENT

CARD ACCEPTANCE PROCEDURES

SIX EASY STEPS 1. CHECK SECURITY FEATURES

2. OBTAIN AUTHORIZATION

3. COMPARE CARD INFORMATION TO POS TERMINAL OR SALES RECEIPT

4. COMPARE SIGNATURE ON CARD TO SIGNATURE ON SALES RECEIPT

5. LOOK OUT FOR SUSPICIOUS BEHAVIOUR

6. IF YOU SUSPECT FRAUD, MAKE A CODE 10 CALL

CARD PRESENT ENVIRONMENT

Card Acceptance Procedures

CHECK THE SECURITY FEATURES

Front:Embossed/ printed

account number4 digit bin numberCardholder

name/identifierVisa/MCard brand mark

and UV elementChipExpiration dateVisa/MCard hologram*

Cardholder Name

Magnetic Stripe

Signature panel

Visa/MCard Brand Mark

Visa/MCard Hologram

CVV2

“Flying V”/ “MC”

4 digit Bin number

Product name

Bank identification area

CHECK SECURITY FEATURES

BACK:1. Magnetic/Holographic

magnetic stripe2. CVV2 (Visa)/CVC2 (MCard)3. Signature Panel

Card is not valid if it is not signed

“See ID” is not a valid substitute for a signature

“Void” appears if the card has been tampered with

4. Card Source Identification

If found please return to

Caribbean Credit Card Corporation

P O Box 993, Basseterre, St Kitts

869 465 3700

1.

2.

3. 4.

OBTAIN AUTHORIZATION

Swipe magnetic strip/ Key enter transaction/ Voice Authorization

COMPARE CARD INFORMATION

If card is swiped:Match:

the name on the card with customer’s ID the number on card with the number on the

terminal or sales receipt. the last four digits on the front of the card with

the four digits in the signature panel.

If cardholder’s name is printed on the receipt ensure that it matches the embossed name on the card.

COMPARE SIGNATURES

In all cases ensure that the signature on the sales receipt matches the signature on the back of the card.

If the card is not signed:Ask the customer to sign the card in your

presence and compare to the signature on the ID

If the customer refuses to sign the card, ask for another form of payment.

LOOK OUT FOR SUSPICIOUS BEHAVIOUR

Examples of Suspicious BehaviourPurchase a lot of merchandise without regard

to color, size, style, or priceAsk no questions on major purchasesRefuses free delivery for large items

MAKE A CODE 10 CALL

IF YOU SUSPECT THAT A CARDHOLDER IS ATTEMPTING TO MAKE A FRAUDULENT TRANSACTION, MAKE A CODE 10 CALL TO YOUR CARD CENTRE.

CARD RECOVERYPROCEDURES

If you are instructed to pick up the card:Notify the cardholder and retain the card only if

it is safe to do so.Notify your bank that you recovered a card and

ask for further instructions; explain the circumstances surrounding the pickup.

Cut the card Visa – cut horizontally being careful not to damage the

card number, the magnetic stripe or the hologram. MCard – cut in half through the magnetic stripe.

Send the card pieces directly to your sponsor bank within 2 – 3 days – Rewards may apply

CARD ACCEPTANCE PROCEDURES

1. Request authorization for ALL transactions

2. Ask for the CVV2 or CVC2 number3. Verify the cardholder’s address with

the cardholder’s bank4. Look out for suspicious orders5. If you suspect fraud, ask for more

information and verify the order

CARD-NOT-PRESENT ENVIRONMENT

Authorization 1. An invalid or missing expiration date may

be an indication that the card is invalid and of whether the customer has the card in hand.

2. The CVV2 and CVC2 numbers can confirm that the card is genuine.(A “match” or “no match” response is usually provided.) This information should not be stored after the transaction is completed.

LOOK OUT FOR SUSPICIOUS ORDERS

Examples of suspicious orders:Hesitation to provide personal information

(may be an indication that the customer is using a false identity.)

Larger than normal orders

ASK FOR MORE INFORMATION & VERIFY ORDER

Ask for the name of the issuing bank or the 6 digit bin number.

Request day and night telephone numbers and verify through directory assistance or by calling the customer directly.

Separately confirm the order with the customer by sending a note to the customer’s billing address instead of the shipping address given.

THE END

THANK YOU

QUESTIONS & COMMENTS