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Caring for people who careManagers in Partnership (MiP) conference6 November 2018

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• Focus on Staff participation, experience and involvement

• Considers patient and staff experience as Two Sides of The Same Coin

Caring for the People who Care

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NHS England Staff Experience Programme• Commissioning for a Positive Staff Experience-

Considers how can the commissioning cycle be adapted to include workplace compassion – there is an interactive guide on the NHS England website

• Rapid Access to Support for Staff who have experienced a traumatic event • We are linked with two different organisations in

Dorset to examine what interventions already exist and how new initiatives may complement it

• Mapping what already exists and seeing how we can enhance it

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www.england.nhs.uk

What Matters Most• What Matters Most to Staff- Exploring what matters most to

staff in care settings using the Plan, Do, Study, Act Methodology adopted for Always Events ® and co-producing with staff

• Four organisations joining us in a small scoping pilot. The criteria are:• Important: People have identified this ‘thing’ as

fundamental to their experience• Evidence-based: This ‘thing’ is known to be positive staff

experience• Measurable: This ‘thing’ is specific enough that it is

possible to accurately and reliably determine whether or not it occurs

• Affordable: This ‘thing’ can be achieved without substantial capital expense

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• Experience of Care: Patients and Workforce Together-Considers how patients and workforce can work together to co-produce policies/ plans/ strategies that have a positive impact for both groups

• Includes Examining Patients Experience of Staff Experience and Staff Experience as Patients and how understanding these perspectives can help improve staff experience

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Patients and Workforce Together

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Experience of Care: Patients and Workforce together

working in

silos?

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NHS England Staff Experience Programme

• Digital Staff Stories which explore staff experience of working for the NHS, which can be used to help other people understand the reality of working in healthcare so we may all learn from experiences, both good and bad

• Six themes• Compassionate Leadership• Bringing your whole self to work• Compassion• Resilience• Improvement and Change• Equality and Diversity: WRES; WDES; LDEP

• Shortly to make some stories to complement the Social Partnership Forum ‘Call to Action’ on bullying and harassment

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The DNA of Care‘The intertwined relationship between patient care and staff well-being has been likened to the double helix. And so the stories we tell each other are like the DNA of care, transmitting information and shaping cultures, offering learning opportunities and, sometimes, healing.’

Pip Hardy and Tony Sumner, 2016

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‘If we want to create cultures of high-quality, compassionate care, then we need to have leaders who embody the value of compassion as part of their continually-improving, high-quality leadership.’

Michael West

Creating cultures of compassion

Phot

o ©

Pip

Har

dy

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• leaders paying attention to those they lead (listening with fascination);

• understanding the challenges and difficulties they face;

• empathising – having a felt connection while being able to tolerate and not over-identify with staff difficulties;

• and taking thoughtful, appropriate action to help and support staff to do their jobs effectively.

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Components of Compassionate Leadership

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Floristry Perhaps

Part of the DNA of Care programme

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Questions for reflection –compassionate leadership• How might this story support leaders to create

more compassionate cultures within their organisation?

• What three things does this story focus our attention on, in terms of what we should do next?

• Having seen this story, what is the one thing you feel compelled to do immediately?

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Sparks of change‘More needs to be done to help people to nurture change sparks and bring about change’.Kings Fund 2018

Photo © Pip Hardy

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Fixer

Part of the DNA of Care programme 18

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• How does this story highlight and explore some of the ways in which people meaningfully engage in changing and improving practice?

• How can this story support and illustrate the significance of change at all levels?

Questions for reflection –improvement and change

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Kate Milton, Experience of Care Lead: Staff ExperienceTwitter @KateNMilton

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The Staff Experience Team

Sara Latham: Project Co-ordinator: Staff Experience Twitter @sarallatham

Michail Sanidas, Project Lead: Freedom to Speak Up (Primary Care)Twitter @michbs3

Rachel White, Leadership Support Manager: Whistleblowing Support SchemeTwitter @Rachel3White

Team Email: england.staffexp@nhs.net

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Thank you