Using Technology to increase the effectiveness and efficiency of your fulfilment model

Carl Hartmann CEO and Co-Founder

Supply Chain Marketing

Why is Technology important?

Industry Challenges

58%

58% of shoppers have abandoned a sale because of shipping costs (UPS).

68%

68% of online shopping carts are abandoned (Baymard Institute).

Industry Challenges

50% of online shoppers have had a negative experience with delivery.

50%

Of these, 63% did not make another purchase with the same retailer (Telstra).

63%

Industry Challenges

67% of customers want to be able to track deliveries on mobile (Telstra).

71%

71% of consumers want same day delivery but only 36% of merchants offer it.

67%

Consumer Expectations

Level of

Serv

ice

Average service offered

Consumer Expectations

But what does all this really mean?

97%

3%

The 3% Rule

Transparency at checkout

Unexpected costs are one of the top reasons for cart abandonment.

Let your customers decide.

Provide shipping options

Curate Shipping Experiences

Curate Shipping Experiences

© Kelly Hunter

Multiple Carriers

Offer a variety of services and enable one-stop fulfilment. Leverage their strengths and compensate for their weaknesses.

Omni-Channel Enablement

One-Stop Fulfilment

Omni-Channel Technology

Empower staff to fulfil more efficiently, no matter where your goods are coming from.

Communication

Keep them in the loop with how their order is going.

Reporting

Visibility over your fulfilment value chain allows you to adapt to your customers’ needs and protect your bottom line.

Supply Chain Marketing $