Casco claims

Casco Claims

Case study

If Latvia

Mihails Galuška

Nexum Insurance Technologies, Latvia

mihails.galuska@nexum.lv

+371 29137360

If – the largest insurance holding in Nordic countries

Press Release:

http://www.ultimus.com/pages/251//

IF (experts, claim handlers, accountants, financiers)

Partners (car dealers, car repair shops)

? ? ?

Process changes

Partner view - claims registration

Notifications to customer/partner/If

If employee view – core system

Document storage

15% of CASCO claims submitted by partners

Processing time 10: days -> 15 hours

Less manual work for IF employees

No need for customer to visit insurers’ office

Automated communications

Control and coordination of partner activities

More credibility in partnership

Results (2007), If Latvia

Project 2nd phase – customer Web claims

Custom front-end, customer portal

? ? ?

Custom front-end, customer portal

Partner – car repair shop

? ? ?

~ 50% of casco claims takeautomated procedure

Results (2008), If Latvia

Rezultāti

Latvian eCommerce award

http://www.if.lv/web/lv/parif/Ifinforme/Pages/PlatnaPele.aspx

(Latvian only)