CWDS / Child Welfare Digital Services
Case Management Digital ServiceSprint ReviewSprint 4.3:
9/21/17 – 10/04/17
Agenda• Sprint Stories
• Core County Brief
• Sprint Backlog
• Team Metrics
• Research, Design, & Business Presentation
• Design Operations Presentation
• Development Presentation
• What's Next
Stories• Research and Design
• Co-Design Workshop
• Concept Designs Themes & Direction
• Concept Designs work in progress
• CWS/CMS Screens Discovery
• Business• LA County Research Syntheses• Sacramento County Research Syntheses• Co-Design Workshop Participation & Support• Project Interfaces Collaboration
• Development• Co-design Workshop
• Page Header
• Understanding legacy Data Structures
• Living Style Guide
• Smoke Test
REMINDERS
Agile Training - 10/12/17
Bi-Weekly County Call -
10/11/17, 11:00-12:00
Case Management Sprint Review -
10/18/17, 2:30-3:30
• Adding 2 core counties - Merced, El
Dorado
• Co-Design workshop survey sent out
on 10/2 and awaiting feedback
• Inventory of data fields in legacy
system for placement functionality
• Probation Interface collaboration is
ongoing
Core County Brief
#1 Team Stories
Sprint Metrics Sprint 4.1 Sprint 4.2 Sprint 4.3
Iteration 4.1 4.2 4.3
Planned Capacity % / PTS 78%/118 72%/105 76%/124
Accepted # of Planned Feature Stories / PTS 39/118 46/105 37/118
# of Completed Feature Stories / PTS 42/118 48/105 37/118
% Completed (by PTS) 100% 100% 95%
# of Stretch Backlog Features / PTS 0/0 0/0 0/0
% Completed (including Stretch, by PTS) 100% 100% 95%
Average Velocity over 3 sprints 118 105 118
Cycle time for Features (in hrs.) 90 125 115
Sprint Metrics
User Researchers Antoinette and Maria
facilitating an activity in Sacramento with
social workers from our Core Counties and
the whole case management team.
What we learnedResearch & Design
KNOWLEDGE SHARING AND BRAINSTORMING EXERCISES
Centered around providing holistic visibility into:
• Core County Task Workflows within Emergency Placement
• Core County Family Finding Efforts
• Core County hindrances & valued solutioning ideas
OVERVIEW OF EVENT
• 2 day workshop with representative from our core counties,
and the CM design and Development team
• Presented and validated Research findings
• Collaborative brainstorming and sketching activities for New
System functionality
• Directions for a first draft of design and further investigation
Co-Design Workshop RESEARCH & DESIGN and BUSINESS
Co-Design Workshop RESEARCH & DESIGN and BUSINESS
• Collaborative Storyboard
• Captured all notes in workshop (Thanks Dev Team!)https://realtimeboard.com/app/board/o9J_k0NZ91o=/
• Short Follow-up Survey Sent via Email on 10/2
RESEARCH & DESIGN and BUSINESSRESEARCH & DESIGN and BUSINESS
4 Core Hindrance Themes
13:16 shared across all countiesRemaining 3 shared across 2:3 counties
MOBILEREALTIME
DIGITAL FORMS
FINDING DATA
TIME BARRIERS
16 Shared Challenge Themes
1Team
“How might we…?”
Art of possible brainstorming
Concept Trajectories
Continue to use direct worker
feedback + ideation sketches to further
conceptualize themes shared
2 Conceptual Design Ideation
Themes
1Team
Recommended by Research x Design based on high % of hindrances (16) and HMW (7) themes affected
County feedback will be directly solicited and used to help inform conceptual designs created
RESEARCH & DESIGN and BUSINESS
Concept Trajectories
CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS
Captured screenshots of the task flows in
CWS/CMS that are used in creating a placement.
• Screenshots captured in previous sprints
• Began Placement screen modernization
concepts initiated in collaboration with
other digital service teams
MAPPING LEGACY SYSTEM DATA FIELDS
Begin with researching CWS functionality.
• Where the fields are displayed and how
they relate to other fields and task flows
• In the context of the user interface
• Data type
• Component type
CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS
• Goal: Allow probation to complete
work within their own case
management system without having
to log/enter into CWS-NS.
• Worked with Probation Interface Team
and Pilot Counties
• Probation specifications
documentation for data exchange
between Probation Case Management
& CWS-NS
• Work specifically touches Family
finding efforts that Probation
frequently has to do, crossover youth
and 241.1(dual supervised) youth
Probation Interface CollaborationRESEARCH & DESIGN and BUSINESS
Example Probation workflow
DevelopmentCase Management
Living Style Guide
Page HeaderDEVELOPMENT
● Built Page Header based on DesignOps Annotations
● Available via Component Library (NPM Package) With Version 0.1.24
Visual of the Page Header
Global Header (Hides
on scroll)
Page Header
Retrospective
WHAT WENT WELL
• Team feels that they have improved in team collaboration within the
team and with other digital teams
IMPROVEMENT OPPORTUNITY
• Adding details on user story would make it self explanatory to everyone
Impediments and Challenges
IMPEDIMENTS
TEAM CONTROL –none
TEAM INFLUENCE –
none
ORGANIZATIONAL –
none
CHALLENGES
TEAM CONTROL –
None
TEAM INFLUENCE -
Staffing timeline for TPT is forcing some adjustments in
planning
ORGANIZATIONAL -
None
• Continue concept design based on core county workshop
• Begin discussions with Case Management core counties on design concepts
• Document the connections between data fields in legacy for placement
• Continue to build reusable common components based on DesignOps
• Enhance development environment setup to automate code reviews and
deployment testing
What’s Next?
Questions?
Appendix
Mapping legacy system data fields
In order to achieve parity with the existing
system, we need to know which fields are in
the system.
• Where the fields are displayed and how
they relate to other fields and task flows
• Data type
• Component type
CWS/CMS Screens Discovery
RESEARCH & DESIGN and BUSINESS
• Goal: Allow probation to complete
work within their own case
management system without having
to log/enter into CWS-NS.
• Worked with Probation Interface Team
and Pilot Counties
• Probation specifications
documentation for data exchange
between Probation Case Management
& CWS-NS
Project Interface Collaboration
RESEARCH & DESIGN and BUSINESS
Example Probation workflow
What we learnedResearch & Design
Antoinette & Maria facilitating 1 of many Research & Design gaming activities during the Co-Design Workshop, centered
around providing holistic visibility to:
● Core County Task Workflows within Emergency Placement● Core County Family Finding Efforts● Core County hindrances & valued solutioning ideas