The Best Case Methodology"Someone is sitting in the shade today

because someone planted a tree a long time ago." —Warren Buffett

Wednesday, May 3, 2023 Case Staffing Solutions - Confidential 2

Addressing Business Challenges and Impacts

Accessing the Best Case The business environment is ever changing with new obstacles every day. We can all relate, right? So how do you continually position the business to have the best opportunity for obtaining value?

Enhancing Strategic and Operational Plans

Providing an Unparalleled Experience Applying Value and Benefits

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Addressing Business Challenges & Impacts

Fulfilling your business purpose by enhancing perceptions, elevating priorities, empowering people and exceeding expectations

Erik Therwanger – ThinkGREAT, Business Purpose Definition

Yet, others are always trying to take your Rock Stars to accomplish theirs.

Top Business ChallengesMarket Perception of Your Business

Leadership vs. Management

Company Name: TAP Diversity Navigators Street 1: 12970 Rutledge Circle Opp. Lead: Les HoffmanWebsite: http://www.TAP-diversitynavigators.org Street 2: Referred By: Eden Prairie Chamber of CommerceIndustry: Misc. Services City: Minnetonka Comp. Rating: 42%

Company Size ($M): $0.20 State: MNCompany Employee Ct. Est.: 1 Zip: 55305

Name Title Email Phone Stage Type Pri. Engage.Primary: Nkem Chirpich TAP Diversity NavigatorsCEO Work Email 42339 Operations C Level

Secondary: #N/A #N/A #N/A #N/A #N/A #N/A #N/ATertiary: #N/A #N/A #N/A #N/A #N/A #N/A #N/A

Industry Prospect Size Ave ($M) Ave Company Rating # of Known Companies Est. Comp. Ct. RPH Ave L RPH Ave H Salary Ave L Salary Ave H CSS RatingMisc. Services $3,140,415,714 21.2% 26 14,226 5Misc. Services $3,140,415,714 21.2% 26 14,226 5Convenience, Specialty & Other Retail$6,713,175,353 26.8% 20 15,762 $17.38 $17.63 $34,760 $35,260 4

City State Est. Pool [Any] Est. Comp. Ct. RPH Ave L RPH Ave H Salary Ave L Salary Ave H CSS RatingPrimary Location (HQ): Minnetonka MN 12,842 17,347 $14.29 $15.40 $28,577 $30,808 4

Primary Location: Lakeville MN 14,641 1,310 $13.50 $13.50 $27,000 $27,000 3Secondary Location: Rosemount MN 5,667 85 3

Tertiary Location: Apple Valley MN 12,550 444 $14.00 $14.00 $28,000 $28,000 3

Date RangeAug 2015 to Aug 2016

InfoJob board offeringsProvided indexesBusiness intellegence

Notes

PROS Company Rating Reviews Salaries Interviews Benefits Jobs

CONS

NotesUnemployment Stats Jan-17 Dec-16 Jan-16

MN Seasonally Adjusted 3.9% 3.8% 3.6%MN Not Seasonally Adj. 3.7% 4.0% 3.7%US Seasonally Adjusted 4.9% 4.9% 5.3%US Not Seasonally Adj. 5.1% 5.1% 5.6%

MSP Labor Force 1,976,147MSP Employment 1,906,904

MSP Unemployment 69,243MSP Unemployment Rate 3.5%

* Resource - Bureau of Labor Statistics & MN Employment and Economic Development

TAP Diversity Navigators - CSS Opportunity Pull Sheet

Company Info

Relationships

Location Analysis

Industry Analysis

4 2 2 2

Wages

Market Perception

2 2

Labor Market Information

CEO Approval Rating

89%

Recommend

81%

Engagement Rating

15%

$0.00

$10,000.00

$20,000.00

$30,000.00

$40,000.00

$50,000.00

$60,000.00

$70,000.00

$0.00

$5.00

$10.00

$15.00

$20.00

$25.00

$30.00

$35.00

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Assis

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Lead

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Account Mgmt. Call Center Customer Relationship Customer Service

Call Center

Average Pay Range by Position

Average of RPH Low

Average of RPH High

Average of Salary Low

Average of Salary High

“The Case Way” 14 Leadership Traits & 11 Leadership Principles

Develop strong leaders with emphasis on purpose and action and there will be few things stopping you from victory.

WHAT IS TRUE LEADERSHIP?

True leaders know who they are, what they stand for, fulfill purposes and add new value. They inspire others and motivate them to action while everything is blowing up around them, resources are fleeting and the horizon murky. It is NOT strategies, processes, metrics and technology.

THE CASE WAY

Consistently referred in the Twin Cities market, Case Staffing Solutions is where tenacity, discipline and leadership meet. We know that being a leader is tough, thankless, and demanding. Yet, it is the one of the most fulfilling things in business and in life. That’s why we commit so much time, talent and money to ensure we develop the best leaders.

Our employees, clients and partners have elevated experiences that turn them into more empowered, impactful leaders.

CONNECT WITH LEADING-CLASS EXPERTISE

Case Staffing Solutions has one of the most highly-regarded recruitment staff in the Twin Cities. This due to an extremely high focus on leadership and “earned” expertise. Call us today and access the best Case

Judgement

Justice

Dependability

Integrity

Decisiveness

Tact

Initiative

Endurance

Bearing

Unselfishness

Courage

Knowledge

Loyalty

Enthusiasm

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Results Delivering value and benefits

Based on the State of Minnesota Human Resource Reengineering Project Strategic Staffing Team - “Strategic Staffing” Modelhttp://www.beta.mmb.state.mn.us/doc/wfp/stratstf.pdf

Selection Attracting the best talent

Classification Confirming the required skills

Enhancing Strategic and Operational Plans

Define Current Talent Pool

(Now)

Define Strategic Business Plan

($)

Define Operational

Plans($)

Define Future Requirements (Future State)

Forecast/Project Future Prospect

Pool(Future State)

Create/Develop Staffing Plans

Implement Staffing Plans

Desired Workforce

Measure Results($, %)

Effectiveness (%)

Efficiency (%)

Calculate/Determine Gaps

& Surpluses

A continuum of: TrustService Partnerships

S SS

S

S T

TT

S

P

PP

P

By increasing revenues, mitigating expenses, and increasing optimization/profitability

TT

Strategic Staffing Process

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Applying Value and Benefits

TrustService Partnerships

Staffing Plan Implementation• Roles and responsibilities • Position info, pay rate, staffing levels• Burdens, resource allocations,

delivery costs, and requirements• Market analysis

Desired Workforce – CSS SOP• Suite of services• Operations - value map

• Source• Screen• Select• Success

Measured Results - Reporting• Efficiency ($, %)• Effectiveness ($, %)

Client Talent Pool • Driving engagement and retention• Accelerating time to competency• Highlighting career talent mobility• Assessing & enhancing culture

Impacts of Gaps & Surpluses• Performance – potential matrix• Improving speed and quality of hire• Delivering and managing

employment brand

Staffing Plan Collaboration• Continuous business improvement

• Driving performance & dev.• Critical elements to experience

• Net Promoter Score (NPS)

Strategic & Operational Planning• Client’s business information• Leadership relationships• Challenges, impacts and objectives• Strategic staffing integration

• Classification • Selection • Results

Future Requirements• CSS value and benefits

• Strategies for hiring• Generational sourcing• Investments (talent, time & $)

• Financials ($)• Agreement & business commitments

Tactical Strategic

Enhancing your business plan through deliberate actions and measured results

Best Case Methodology

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Applying Value and Benefits [Cont.]

Trust – 54.1%Service – 42.8% Partnerships – 50.2%

Staffing Plan Implementation

Desired Workforce – CSS SOP

Results – Efficiency & Effectiveness

Talent Pool – Current & Projected

Impacts of Gaps & Surpluses

Staffing Plan Collaboration

Strategic & Operational Planning

Future Requirements

Tactical Strategic

Example – ACB Company: BCM Ratings within each category

Overall Score of 49.0%Best Case Methodology

30% 99% 40% 99% 40% 99%

33.7%30% 99%

54.5%30% 99%

47.6%30% 99%

35.4%30% 99%

55.0%40% 99%

63.6%40% 99%

60.0%40% 99%

37.8%40% 99%

50.0%40% 99%

44.0%40% 99%

53.4%40% 99%

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Results Delivering value and benefits

Based on the State of Minnesota Human Resource Reengineering Project Strategic Staffing Team - “Strategic Staffing” Modelhttp://www.beta.mmb.state.mn.us/doc/wfp/stratstf.pdf

Selection Attracting the best talent

Classification Confirming the required skills

Enhancing Strategic and Operational Plans [Cont.]

55.0%

50%

44.0%

53.4%

63.6%

37.8% 33.7% 35.4%Measure

Results($, %)

Effectiveness (47.6%)

Efficiency (54.5%)

60.0%

A continuum of: Trust

54.1%Service42.8%

Partnerships50.2%

S SS

S

S T

TT

S

P

PP

P

Example – ABC Company: Strategic Staffing Process with BCM Ratings Overlay

TT

Strategic Staffing Process

40% 99% 40% 99%

40% 99%

40% 99%40% 99%

40% 99%

30% 99%

30% 99%30% 99%40% 99%

30% 99%

30% 99% 40% 99%40% 99%

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Providing an Unparalleled ExperienceSingle Point of Contact (24/7)Over 35 Years of ExpertiseThe “Case Way” and “Best Case Methodology”Focused Strategies and Results

“I have had the pleasure of working with Les and Case Staffing Solutions over the past few months, and have been very impressed with his communication, follow up, and thorough explanations about not only his business, but the background to how he came to CSS. Les has become a valued partner with my company in staffing needs, and I know I can count on him to deliver the best candidates! I would highly recommend working with Les! He keeps the values of his business in line with ours here at PGC”- Katie Haley, Talent Acquisition & Development Manage [PGC]

“On behalf of MDI, I want to thank you for all of your assistance… We could have not accomplished this without your help.”- Jeff Gervais, Govt. Services Manager [MDI]

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Taking ActionDid we cover everything you wanted us to?Out of items we covered, did we get your priorities correct? Whom should be included in the next discussions? Can we agree on these general next steps and move the ball forward?

Alignment Agreement Implementation

Strategic and operational plans

Staffing plan

Scope of work

Testing and training processes

Talent research and availability

Constructive rate discussion

Staffing agreement

Critical business initiatives

Rate schedule

Stakeholder identification

Kick-off meeting - Introductions

Timeline and milestones

On-boarding – follow up meetings

Execution

Business reviews and feedback

Continuous business improvement

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Thank you!Les Hoffman, CSCP, CSPDirector of Operationsles.hoffman@casestaffingsolutions.com952.322.7365