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ca Opscenter
Case Study: Learn from BlueCross BlueShield Tennessee on how to Integrate Systems Management from CA Unified Infrastructure Management with CA Spectrum as Part of an Enterprise Command Center Strategy
Dave Moser, Jr.
OCX49S #CAWorld
BlueCross BlueShield Tennessee Architect
2 © 2014 CA. ALL RIGHTS RESERVED.
Abstract
Healthcare organizations have unique requirements like all IT organizations, but
delivering business services is common across all industries. BlueCross BlueShield
of Tennessee (BCBST) has been building a true Enterprise Command Center using
three key CA solutions - CA Spectrum, CA APM and CA Service Operations Insight.
More recently, the BCBST team has continued to evolve its IT operations by
integrating systems monitoring from CA Nimsoft Monitor [now CA Unified
Infrastructure Management] with CA Spectrum. This session will include tips on
how to integrate these two solutions for optimal network management in your
own enterprise.
Dave Moser Jr. BlueCross BlueShield of Tennessee
Enterprise Monitoring Engineer II
3 © 2014 CA. ALL RIGHTS RESERVED.
Agenda
CA SPECTRUM 9.4 OUT OF THE BOX INTEGRATION TO NIMSOFT 7.6 OR CA UIM 8.0
EASY TO SETUP <10 MINS, IMMEDIATE VALUE
ENHANCE SYSTEMS MONITORING WITH RICH VARIABLE BASED ALARM TITLES
1
2
3
4 © 2014 CA. ALL RIGHTS RESERVED.
Value Proposition of the Integration
The integration provides holistic view of the server availability in the environment
Drives root cause and impact analysis across networks and systems, end-to-end
Use best of both worlds – Network Management and L2 capabilities from CA Spectrum and systems from CA Unified Infrastructure Management (UIM)
Allow superior correlation between the two tools driving better value for the end customers
5 © 2014 CA. ALL RIGHTS RESERVED.
Reduce System Admin Cycles and Overhead
Moving away from – Immediately SystemEdge
– Virtual Assurance Infrastructure Management (VAIM)
– Down the road eHealth
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Enable CA UIM Integration
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CA UIM Node is Populated
Expand the CA UIM Node
Organized by OS
Each host CI is a model in CA Spectrum
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L2 Connections Are Rediscovered
CA Spectrum automatically rediscovers the L2 connections of new models
CA UIM discovered CI’s are displayed with unique icon
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Immediate Benefits
Website/link availability: we saw this within 5 mins…even though we have Application Performance Manager (APM/Wily) you don’t really want to install this across all of your applications in your environment based on the amount of overhead…just isn’t realistic they way most monitoring team resources are built
What CA UIM showed us that we can monitor hundreds of websites/link in minutes. We immediately saw those alarms funneled directly to the single pane of glass CA Spectrum. This is a realistic approach for those apps that you are concerned about their availability but might not have the cycles or man hours to completely configure it.
The value of process and service monitors and log scraping
10 © 2014 CA. ALL RIGHTS RESERVED.
Capabilities Available with CA Spectrum 9.4 Discover CA UIM Managed Server Elements
– Synchronize the inventory periodically
Show CA UIM Managed elements in the CA Spectrum hierarchy and topology
Display key metrics for operating systems in CA Spectrum OneClick sub-views
Assert alarms from CA UIM onto the appropriate model in CA Spectrum OneClick hierarchy
Bring the CA UIM alarms/devices under the purview of Root Cause and Impact Analysis
Launch in context, into CA UIM Monitor UI, for advanced metrics, trends
11 © 2014 CA. ALL RIGHTS RESERVED.
Configure CA UIM Integration
Step 1 Enable/Disable integration
Step 2 Test the connection to CA UIM server
Step 3 Enable virtualization to disable VHM Manager
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Configuration – Sync with CA UIM
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QoS Metrics for Servers
OC views reflect
the Dynamic
metric data from
CA UIM
Select host and
view the CPU,
Memory and Disk
metrics
14 © 2014 CA. ALL RIGHTS RESERVED.
Alarms
Alarms are generated on CA UIM Servers based on traps received from CA UIM
Existing CA Spectrum alarms are suppressed
Alarms from CA UIM will participate in fault isolation
CA UIM alarms get suppressed if root cause of the fault is at the upstream router
15 © 2014 CA. ALL RIGHTS RESERVED.
Alarms
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Launch into UMP with Context
For more details, launch in context into UMP
Each model will have a new menu items to launch into UMP for details
17 © 2014 CA. ALL RIGHTS RESERVED.
UMP view of the Model
UMP provides lot more details of the selected model from CA Spectrum
Drill down for model detail and also history & trends
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How this Benefits BCBS of TN The Enterprise Command Center (ECC) is chartered to correlate alarms across
systems and to manage cross-functional troubleshooting, remediation, and
communications processes.
Utilizing CA Unified Infrastructure Management, CA Application Performance
Management, CA Network Flow Analysis, CA ADA, CA VAIM, and CA eHealth and
pushing all alarms into CA Spectrum allows the ECC to achieve these goals.
Using CA Spectrum at the top layer allowed the team to better correlate alarms
and identify the root cause of problems while providing trend analysis to help set
more meaningful and actionable alarm thresholds.
19 © 2014 CA. ALL RIGHTS RESERVED.
Summary A Few Words to Review
Results
CA UIM with it’s superior Systems Monitoring capabilities due to the
140+ monitoring Probes and easy Robot and Probe deployment and
customization. In combination with CA Spectrum's L2 topology mapping,
root cause analytics and out of box workflow to dive deeper into the
alarms will provide decreased MTTR and easier System Monitoring then
ever before.
Appendix
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Probes Used
cdm (CPU, Disk, Memory)
processes (Process monitoring probe)
ntservices (Windows NT services watcher)
Ntevl (Windows NT event log watcher)
Logmon (Log monitoring probe)
dirscan (File and directory checking probe)
ibmvm (IBM Virtualization Probe)
Primary CA UIM Probes
url_response (Monitor URL response time)
ntp_response (Network Time Protocol Response)
ldap_response (LDAP response watcher)
Webservicesmon (Monitor webservice URLs)
ad_server (Active Directory Server Monitor)
ad_response (Active Directory Response Probe)
22 © 2014 CA. ALL RIGHTS RESERVED.
What probes do we use it?
mysql (MySQL Server monitor)
sqlserver (SQL Server Monitor)
netconnect (Monitor TCP Port)
xenapp (Citrix Xenapp Probe)
xendesktop (Citrix XenDesktop Probe)
pvs (Citrix Provisioning Services Probe)
websphere (WebSphere Monitoring Probe)
Primary CA UIM Probes
exchange_monitor (Monitor MS Exchange Server)
Various Storage probes
jdbc_response (Monitoring SQL queries response)
cisco_ucs (Monitor Cisco Unified Computing)
sybase (Sybase DB Monitor)
ntperf (Windows Performance Monitor Probe)
Future CA UIM Probes
23 © 2014 CA. ALL RIGHTS RESERVED.
For More Information
To learn more about DevOps, please visit:
http://bit.ly/1wbjjqX
Insert appropriate screenshot and text overlay from following “More Info Graphics” slide here;
ensure it links to correct page DevOps
24 © 2014 CA. ALL RIGHTS RESERVED.
For Informational Purposes Only
This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty.
Content provided in this presentation has not been reviewed for accuracy and is based on information provided by CA Partners
and Customers.
Terms of this Presentation