Date post: | 14-Jul-2015 |
Category: |
Government & Nonprofit |
Upload: | goleansixsigmacom |
View: | 221 times |
Download: | 2 times |
Case Study: Clark County Improves Single
Family Housing Permit ProcessesUsing Lean To Analyze And Improve Processes
By: Washington State Performance Center
Summary by:
Building Activity Is On The Rise
• Building activity in Clark County, WA is increasing
• Old permit processing time: 23 days
• New goal after five-day Kaizen event: 11 days
• 3/4 applications arrive incomplete
• Technicians and planners would request more information from builder weeks after the submittal
Analyzing Applications
The New Process
• A team now checks to determine if all the new permits are complete within a day after application submission
• Applicant is contacted immediately if more information is required
• Handoffs have been removed from one reviewer to another
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