Business Challenge Based in Dallas, ClubCorp owns and operates more than 200 golf, country, business, and alumni clubs worldwide. As the largest owner and operator of private golf and country clubs in the country, ClubCorp had a complex Hyperion environment that included Hyperion Financial Management (HFM), Account Reconciliation Manager (ARM), and Financial Data Management Enterprise Edition (FDMEE). The organization needed to implement a General Ledger system as well as Oracle’s Planning and Budgeting Cloud Service (PBCS) and opted for a consulting firm that could implement both. The Big 5 firm that ClubCorp chose offered to continue supporting PBCS, but the US-Analytics support team was already supporting HFM, ARM, and Essbase. Extremely satisfied with the support they were already receiving, ClubCorp chose US-Analytics to support their PBCS solution as well. Aſter ClubCorp transitioned from the Big 5 firm to US-Analytics support services, several time-consuming issues were identified. ClubCorp was encountering time-consuming manual data validations across their complex, hybrid environment. This issue would’ve created a need for more support hours. They were also going through an acquisition and needed assistance managing that transition. Case Study: ClubCorp SERVICE Strategy Infrastructure Implementation Upgrade & Migration Managed Services Training SOLUTION Planning & Forecasting Financial Close & Consolidation Master Data Management Business Intelligence Big Data INDUSTRY Consumer Products Energy & Utilities Financials Healthcare Industrials Entertainment Materials 877.828.USAS | [email protected]| www.us-analytics.com HYPERION SUPPORT SERVICES TEAM SAVES ENTERTAINMENT ORGANIZATION RESOURCES WITH AUTOMATION, MAINTENANCE
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Business ChallengeBased in Dallas, ClubCorp owns and operates more than 200 golf, country, business, and alumni clubs worldwide. As the largest owner and operator of private golf and country clubs in the country, ClubCorp had a complex Hyperion environment that included Hyperion Financial Management (HFM), Account Reconciliation Manager (ARM), and Financial Data Management Enterprise Edition (FDMEE).
The organization needed to implement a General Ledger system as well as Oracle’s Planning and Budgeting Cloud Service (PBCS) and opted for a consulting firm that could implement both. The Big 5 firm that ClubCorp chose offered to continue supporting PBCS, but the US-Analytics support team was already supporting HFM, ARM, and Essbase. Extremely satisfied with the support they were already receiving, ClubCorp chose US-Analytics to support their PBCS solution as well.
After ClubCorp transitioned from the Big 5 firm to US-Analytics support services, several time-consuming issues were identified. ClubCorp was encountering time-consuming manual data validations across their complex, hybrid environment. This issue would’ve created a need for more support hours. They were also going through an acquisition and needed assistance managing that transition.
HYPERION SUPPORT SERVICES TEAM SAVES ENTERTAINMENT ORGANIZATION RESOURCES WITH AUTOMATION, MAINTENANCE
SolutionUS-Analytics identified automation opportunities across ClubCorp’s hybrid environment. The support team automated the loads of data and metadata in PBCS as well as Essbase, eliminating a majority of these time-consuming, manual processes. The support team also added new hierarchies and made changes to the account structure, as well as the applications — eliminating some of the pain from a recent acquisition.
After adding the automation, US-Analytics continued to support the complex, hybrid environment. In addition to PBCS, the applications they support include…
With hybrid on-prem and cloud-based solutions, the support team can expertly balance ClubCorp’s needs, ensuring that everyone is on the same page when an issue needs troubleshooting.
The US-Analytics support team also ensures communication between the various teams — Accounting, HR, and Finance. When a change is made for one team that might affect another, the US-Analytics team communicates with the IT coordinator, so he can relay the message to the impacted user group.
Within two months of hiring the US-Analytics support team, ClubCorp was able to save time and money by cutting their support hours in half...
ResultsClubCorp’s complex environment would’ve required several full-time admins to fully support their applications because of the various skillsets needed. Instead, they save money and resources on a dedicated, 24/7 support team familiar with the environment.
Within two months of hiring the US-Analytics support team, ClubCorp was able to save time and money by cutting their support hours in half after the automation was added to the hybrid environment.
Every time a user faces an issue, they can be sure that after opening a ticket, their dedicated support team will solve it within a timely manner. US-Analytics support also helps keep all the departments on the same page, adding more unity to the organization.
