Enabling commercial application continuity through optimized IT infrastructure servicesEnhancing a leading energy provider´s efficiencies through IT infrastructure optimization and AMS.

softtek.com

CASE STUDY / INDUSTRIAL

About the customerLeading energy technology company.

200,000+employees across business segments

Part of a global Engineering

Conglomerate30%

Manages 30% of world’s energy

IN USTRIAL nabling commercial application continuity through optimized IT infrastructure services

The client was no longer able to meet business demands throught its current IT service model, they required a swift restructuring of their service model that ensured the reliability of core IT infrastructure, improved communication with customers, and

facilitated internal communications.

Current service model provided unreliable support to business

operations.

Processes and communication

within teams and with customers were not

optimized.

Required a scalable IT service model to meet

business demands.

Absolutely necessary to ensure the operative

reliability of core applications through

restructuring.

Business challenges

1 2 3 4

IN USTRUAL nabling commercial application continuity through optimized IT infrastructure services

Implementation of a Maintenance and support Methodology Provided custom support to applications .

Measurement of relevant data points Implemented continuous Infra-monitoring.

Establishment Realtime monitoringProvided top of the line support to applications from multiple business areas that have a customer facing component.

Enablement of full control Met availability SLA’s (95%) .

How Softtek comes into playSofttek successfully supported, and in some cases automated, commercial and customer-facing applications and infrastructure by implementing standards of excellence for IT services and support and establishing continuous monitoring.

IN USTRIAL nabling commercial application continuity through optimized IT infrastructure services

Business impactThrough Softtek’s best-practice consolidation of app and infrastructure support, the client was able to scale its IT service model to meet business demands while optimizing processes and costs.

IN USTRIAL nabling commercial application continuity through optimized IT infrastructure services

No impact on revenue from

application disruptions.

Successful robotic rocess Automation

for IT Infrastructure Applications.

o cost reduction through Softtek s

service optimization and productivity

leverage.

Alerts from critical applications a ended in

record time.

roperly orchestrated releases improved

application reliability and end customer

satisfaction.

All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2020. Softtek, the Softtek logo, Nearshore® and other Softtek products and services mentioned herein are registered trademarks of Valores Corporativos Softtek S.A. de C.V. in USA, Mexico and several other countries.

Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities constantly and seamlessly, from ideation and development to execution.

info@softtek.comsofttek.com

ABOUT SOFTTEK

All Rights Reserved © Valores Corporativos Softtek S.A. de C.V. 2020. Softtek, the Softtek logo, Nearshore® and other Softtek products and services mentioned herein are registered trademarks of Valores Corporativos Softtek S.A. de C.V. in USA, Mexico and several other countries.

Founded in 1982, Softtek is a global company and the largest provider of IT services from Latin America. With a broad portfolio of business-transforming products and solutions, Softtek helps Global 2000 organizations evolve their digital capabilities

constantly and seamlessly, from ideation and development to execution.

info@softtek.comsofttek.com

ABOUT SOFTTEK