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CASE STUDY Mastercard Payment Gateway Services Customer Success – Accelya Group
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Page 1: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

CASE STUDY

Mastercard Payment Gateway Services

Customer Success –Accelya Group

Page 2: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

©2019 Mastercard. Proprietary and Confidential.

CASE STUDY - MASTERCARD PAYMENT GATEWAY SERVICES

Empowering Accelya Group to give clients end-to-end financial control

In response to increased demand within the airline industry, Accelya Group were looking for a partner to help them complete their payment offering with the aim of being able to provide a single contract, end-to-end solution.

Integrating Mastercard’s payment gateway let Accelya Group complete its portfolio, allowing the travel industry to simplify their financial processes, increase revenue, maximize acceptance, reconcile, and manage chargebacks and refunds in a safe way.

At Mastercard we were confident we could deliver a consistent and reliable service that met the demands of Accelya Group and their clients.

©2019 Mastercard. Proprietary and Confidential.

Executive Overview

Page 3: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

©2019 Mastercard. Proprietary and Confidential.

Accelya Group are a leading global provider of technology products and services within the airline industry since 1976. As a main player in the industry, Accelya Group has witnessed major changes in the last five years.

Accelya Group have seen clients within the industry requesting a single service provider that brings together all payment functions and gives more visibility and control, better problem-solving ability, and improved collaboration.

CASE STUDY - MASTERCARD PAYMENT GATEWAY SERVICES

Context

ChallengeAccelya Group did not have the infrastructure to give a single-provider end-to-end service. They mainly focused on the middle and back end of the payment flow, covering about 95% of payment cycle functionalities. Without a payment gateway they couldn’t provide that final 5% – payment authorization.

With a large number of e-commerce opportunities within low-cost and legacy carriers, the growth possibilities to provide an end-to-end solution made sense and came at the right time, considering the increased demand to tender with an end-to-end-service.

©2019 Mastercard. Proprietary and Confidential.

“One of my concerns was Mastercard’s size… How do we make it work? The product is great but what has brought this to life is the people. The commitment, expertise, technical ability and management of the project has been great, and made it happen.”Guillermo Olague Director, Product Strategy and Alliances

Page 4: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

©2019 Mastercard. Proprietary and Confidential.

CASE STUDY - MASTERCARD PAYMENT GATEWAY SERVICES

©2019 Mastercard. Proprietary and Confidential.

Accelya Group considered different routes. Building or buying a gateway would take considerable time and would be a huge investment (i.e. $20 million and 3-4 years to build).

Partnering was cheaper, quicker, and allowed Accelya Group to learn from Mastercard. It also gave them:

• An acquirer-agnostic solution.

• A secure, best-in-class payment gateway.

• A trusted, reliable partner that supported their e-commerce credibility.

Approach and Strategy

Mastercard offered a white label solution that allowed full rebranding which competitors didn’t, and peace of mind as an e-commerce global payments leader with extensive experience in global payment gateways.

With Mastercard’s infrastructure and support providing the core of the solution, and Accelya Group’s expertise building industry specific add-ons, clients within the airline industry could receive the functionality they wanted:

• S2I and S2A capabilities.

• Acquirer coverage at a global scale.

• Coverage of all payment types.

• Pay-as-you-use service.

• Reduced cost and faster payment processing.

• Faster claim response and chargeback reduction/prioritization.

Solution

Page 5: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

©2019 Mastercard. Proprietary and Confidential.

The scalable solution and unique end-to-end approach allowed more flexibility for Accelya Group and their client, while Mastercard’s global reach and status also enhanced marketing potential and trust. By partnering, Accelya Group:

• Transformed the value proposition –more robust offering, access to new market segments.

• Achieved partnership objectives – initial three airlines already signed up withinsix months.

• Developed their team – a deep partnership and nine months of collaboration.

“We all agree that this is the start of a long-standing relationship between companies that share values and an understanding of the importance of people coming together to achieve new things.” Guillermo Olague Director, Product Strategy and Alliances

CASE STUDY - MASTERCARD PAYMENT GATEWAY SERVICES

Results

©2019 Mastercard. Proprietary and Confidential.

Page 6: CASE STUDY Mastercard Payment Gateway Services Customer … · 2020-05-21 · CASE STUDY -MASTERCARD PAYMENT GATEWAY SERVICES. Empowering Accelya Group to give clients end-to-end

©2019 Mastercard. Proprietary and Confidential.

The partnership allowed Accelya Group to provide an enhanced value proposition to the airline industry.

Mastercard’s global reach and scale helped create a unique solution to meet client demands.

Accelya Group realized new business benefits and expanded existing contracts even before full integration.

Mastercard’s flexible technology allowed Accelya Group to craft bespoke plug-ins for the travel industry.

CASE STUDY - MASTERCARD PAYMENT GATEWAY SERVICES

Key Takeaways

©2019 Mastercard. Proprietary and Confidential.

“You don’t get it wrong with Mastercard. Mastercard is one of the most valuable brands in the world.”

Bringing everything under a single contract gave Accelya Group and their customers more control.

Three airline customers signed up during the first six months.

Involvement in several strategic customer pitches.

Integration already paid off through existing contracts.


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