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Welcome

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Presentation on

Bella’s: a case study

in organizatio

nal behavior

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Prepared for

Ms. Tanzila AhmedLecturerDepartment of Business AdministrationLeading University, Sylhet

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Prepared byInnovators

Name ID. NumberMoez Al Azim Ansary 1101010183

Md. Salman Islam 1101010154Smita Dey 1101010197

Farjena Begum 1101010237Ashique Ibn Nizam 1101010190

Amit Kumar Dey 1101010174

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Bella’s: a case study

in organizatio

nal behavior

Analysis of Job Satisfaction & Employee Engagement

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Introduction

J.S. is a person’s felling of satisfaction with jobE.E. is a degree of employees’ +/- emotional attachment with job.

Job satisfaction & employee engagement are important in organizational setting.

Bella’s is a full service day spa & hair salon founded by Illa Fitzgerald 12 years ago. Flag. Store & HQ is in South. U.S. population of 250,000. Lynne Gibson was GM of Bella’s. Bella’s was successful more than 1 decade from inception. Its sales decreased of 12% last year.

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Introduction (contd.)

Giving promotional opportunities. Building good relationshipProviding reward & motivating the employees

Kris has joined as a new GM of Bella’s. She find

employees are not satisfied with job. For improving employees’ job satisfaction following steps be taken..

Kris know how to improve employees’ job satisfaction.

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Summary of the CaseBella’s is a beauty salon which is owned by a beauty therapist Illa Fitzgerald and formerly managed by Lynne Gibson.As Lynne left Bella’s to complete her master’s degree and illa has little knowledge about management, the profit of the company was decreased about 12%.Illa hired Kris Jenkins as a general manager of belle’s.Kris Jenkins surveyed on the employees and found that the owner-worker relationship of this company is unfriendly and most of the employees are dissatisfied with their job.

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Job Satisfaction and Employee Engagement

Job Satisfaction: The term job satisfaction describes a positive feeling about a job, resulting from an evaluation of its characteristics.Some factors that has effect on job satisfaction are:

CompensationBenefitsJob SecurityOpportunities to use skills and abilities or share opinion

Relationship with SupervisorsRelationship with co-workersHumor / having fun in the workplace

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Job Satisfaction and Employee Engagement (Contd.)

Employee Engagement: Employee engagement is a workplace approach designed to ensure that employees are committed to their organization’s goals and values, motivated to contribute to organizational success, and are able at the same time to enhance their own sense of well-being. Employee engagement depends on job satisfaction. Job satisfaction is the main factor to employee engagement.

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Job Satisfaction and Employee Engagement (Contd.)

Job satisfaction and employee engagement in an organizational setting are important for the following factors:

To be a successful organizationImprove efficiencyImprove ProductivityMaintaining good organizational environmentAdvertisement of organization

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Discussion of the Result of the Employee Survey

Very few employees are satisfied who are at managerial/top position, but most of the employees are not satisfied with their job and the owner of Bella’s for that employee engagement is low. Employees are satisfied with their coworkers. To make the employees positive and increase employees’ job satisfaction and engagement, the owner should change her mind and company should provide facilities to the employees. The employees should be well treated and their ideas should be valued.

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Suggestions to Kris Jenkins to Improve Job satisfaction and Employee engagement of

Bella’s workforce Suggestions for Salon manager to improve job satisfaction and employee engagement:

Promotional opportunities for the managers should be increased.Supervisors should be keeping in touch with their subordinates.The owner should create a strong relationship with her managers.Manager should be independent in decision making. Manager be informed about company’s goal properly.

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Suggestions to Kris Jenkins to Improve Job satisfaction and Employee engagement of

Bella’s workforce (Contd.)Suggestion for the Hair Stylists to improve job satisfaction and employee engagement:

Promotional opportunities should be increased.Relationship with the supervisor should be positive.Owner should increase the relationship level with their hair stylists.Opinions from the hair stylists should be given priority.Work progress level should be monitored.

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Suggestions to Kris Jenkins to Improve Job satisfaction and Employee engagement of Bella’s

workforce (Contd.)Suggestion for Spa Service Employees to improve job satisfaction and employee engagement:

Promotional opportunities should be given to employees for their remarkable performance.Supervisor should maintain a good relationship with the employees.Employees should be provided benefits from job.Employees should be rewarded for excellent performance.Owner should treat the employees as person, not machine/slave.Employees should be encouraged to develop themselves and increase their performance.

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Evaluation of Kris Jenkins’ decision to accept the general manager’s positionKris Jenkins had completed her study on cosmetology and business degreeShe was a store manager of a national hair salonKris’ goal was to own a salon Kris was hoping to make career movement that would enable her to have direct input regarding all top management decision of a salonShe identified the core problems of Bella’s and she knows how to handle them

So, Kris took the perfect decision by accepting the general manager’s position of Bella’s.

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