RGS TitleReal estate services organization adopts Stamps.com Enterprise

to gain cost savings, financial visibility and flexible resources.

Customer

Founded in 1988, RGS Title opened its doors with a

single office in Oakton, Virginia and grew to a full-service

real estate title company with branches throughout

Virginia, Maryland and the District of Columbia. RGS title

is now known as “the most trusted name in real estate

settlements” and is an industry leader having settled

over 300,000 residential transactions. The company

attributes its success to remembering the fundamental

business philosophies of truly exceptional customer

service, innovative marketing strategies and employee

recognition, in addition to striving to exceed the needs

and expectations of their customers.

To separate itself from competitors, RGS Title goes

beyond “industry basics” by partnering with lenders to

avoid scheduling problems, ensure requirements are

met, and resolve any unexpected charges. Additionally,

the company works with real estate agents to ensure

contract compliance and provide conflict resolution,

while also working with their customers to answer all

questions and provide settlement paperwork as early

as possible. This allows RGS Title employees to serve the

best interests of their customers without cutting corners.

Challenge

As part of the title insurance sector servicing the Real

Estate Industry, the day-to-day business operations of

RGS Title involves large quantities of postage of all types.

Previous to using Stamps.com, RGS Title was locked

into an extended contract to rent expensive, bulky and

inflexible Pitney Bowes meters for the postage needs of

each of their twenty offices. These meters came with a

hefty monthly rental fee, did not provide any reporting

capabilities to administrators and required large

quantities of expensive consumables such as custom

ink cartridges and custom printer rolls.

Solution

In 2006, RGS Title began a comprehensive search for an

alternative to their Pitney Bowes postage meters. They

reviewed the offerings from several solution providers

but quickly realized that the Stamps.com solution is the

most trusted PC postage solution available in

the industry today. RGS Title began rolling out

the Stamps.com solution throughout their entire

organization, including smaller locations that could

not previously be provided with a solution.

Results

Cost Savings

Stamps.com Enterprise has dramatically reduced overall

postage and shipping expenses at RGS Title by providing

them with the ability to leverage the hardware they

already own. RGS Title had been locked into long-term

leases on postage meters at each of their locations,

resulting in expensive rental fees, hidden expenses and

pricey supplies such as ink refills and custom printing

rolls. With Stamps.com Enterprise, no extra equipment

is required, no special labels or ink refills are needed and

multi-year contracts are a thing of the past.

Reporting

One of the most important features that RGS Title was

looking for in a postage management solution was

a powerful, networked reporting capability. Pitney

Bowes postage meters allowed no visibility into the

postage patterns or expenses in locations other than

the corporate headquarters. Because RGS Title has

20 locations, this posed a major problem as well as

a liability. With Stamps.com Enterprise, the system

administrator located at the corporate headquarters

has the ability to instantly review activity in all of their

locations, preparing detailed reports that can focus all

the way down to the user level. Stamps.com Enterprise

has enabled RGS Title to manage their postage activities

and expenses in a way that was not possible before. This

capability has increased employee accountability.

Flexibility

The affordable services of Stamps.com enables RGS

Title to grant each of their locations all of the postage

capabilities of the larger offices. This enables an overall

increase in productivity while remaining within budgets.

With Stamps.com, each RGS Title location has the

latest postage technology to ensure prompt and

accurate service for all of their clients. As a result,

each RGS Title employee is better equipped to honor

and build on 20-plus years of exceptional real estate

settlement services.

“Adopting the Stamps.com Enterprise solution has

enabled us to trade in our old Pitney Bowes postage

meters and eliminate a lot of headache and expense

from our operations at RGS Title. Stamps.com has made

it possible for our organization to meet and exceed all of

our postage goals by leveraging software running on our

existing computers. Now we can print postage on our

standard printers, eliminating the need for Pitney Bowes

expensive refills. With Stamp.com we can even network

all of our accounts to get instantaneous updates as to the

postage activity in our organization.”

- Tracy Sawyers, Operations Manager,

RGS Title