By R.K. Mutreja

Case study: Unilever Campus at Mumbai, India

General Manager, Corporate Real Estate, Hindustan Unilever Ltd, India. Presented at Discovery Forum, CoreNet meet at Mumbai . Sept.27,2011

ABOUT HUL • Turnover – 3875 Million USD

• No of employees – 14000 employees

• Established since – 1935

• Largest FMCG multinational in India

About HUL

About HUL

• Manufactures ,markets and distributes

products like soaps , toothpastes , skin care creams ,beverages , soups and noodles etc

• Won many awards as a business group for excellence in marketing ,human relations, sustainability and social responsibility

• One of the top most preferred employers in India

• Till the move to new complex, offices and laboratories were spread across Mumbai, (3 locations) and Bangalore in India.

• Offices had different operating cultures due to past history of acquisition and mergers

. • Meet the aspirations of the younger

generation from a workspace.

• Optimally utilise real estate potential of various sites

Drivers for change

Drivers for a new Campus

Our Vision for the Campus.

In the beginning there was a dream…….

Our Vision for the Campus

Our Vision for the Campus

“As I walk into my workplace I want to see an organization with no silos, lots of space to connect and collaborate, an office that brings the best out of me. I want to see a space where I can relax, play a game of badminton and then go home. “ One of our dreamers

“ We hope to create a much better working environment, to put together everybody who works in India into one single campus that allows people to truly excel. “ Doug Baillie “ This is your Hindustan Unilever and you’ve got to make sure that you take pride in this place and make it inhabitable, liveable and the best place to work, in all of our region. “ Harish Manwani

Understanding employee aspirations.

Various employee feedback surveys and forums helped us understand their needs better.

Employee aspirations

• Work is where you are • Make connecting easy • Every space is a learning opportunity • Support work life balance • Make visitors welcome • Everywhere is a consumer & brand experience • Think long-term sustainability • Bring the outside in & the inside out • Provide an Indian feel throughout • Design with future generations in mind

Additional Principles • Create an HUL Community at Garden • Bring ‘foods’ to the center of our business

Fundamental principles

The Guiding Force of Ten

Doing it right! Doing it best!

A team of the best in every field came together to create a world class facility built for today and tomorrow.

• 800,000 sq.ft built up area including 200,000 sq.ft of

basement.

• space for 1700 employees

• Laboratories for product development

• A residential training centre

• Large number of amenities- Badminton court, squash, Gym, crèche’ etc.

• Large number of formal and informal meeting areas.

• Spaces for collaborative work

Project Garden

Development of a ‘Green’ Campus for self use:

The Campus facilities

Improving work-life balance, reducing commuting and travel, and promoting diversity.

Improve work life balance • Recreational – badminton, squash, Gym, Table Tennis Yoga,

music club ,movie club ,Walking trail ,swimming &spa (planned)

• Room for ‘Leverina’ ladies club.

Reduce avoidable commuting for daily chores • Provision store, ATM, flower shop, beauty Salon, cafeteria etc.

Reduce Travel • Training Centre & Residential blocks (41 nos. rooms) • Sufficient Parking for owned cars

Promoting Diversity • crèche’ • toilets for ‘Physically Challenged’

Campus Facilities

Campus Facilities

The Street

Campus Facilities

The Food Court

Campus Facilities

Formal meeting room

Campus Facilities

Informal meeting room

Campus Facilities

Water Wall adding to the buzz in the Street

Campus Facilities

Crèche for children. Initiative to improve gender balance in workforce

Campus Facilities

During execution, safety was our first concern.

While we are strongly driven to perform at work, Safety is our first concern!

Doing well by doing good. The Green Campus.

Environment sensitivities Green Building Initiatives

The Green Campus

Earth Solar radiation has been reduced by covering exposed slabs with greenery. 6,000 sq.mt. of green cover against a statutory requirement of 2,500 sq.mt. creates a vast green cover.

Air 12% saving in energy consumption through well designed systems and building elements. Air-conditioning systems have a variable air volume valve that can be adjusted. AHUs have variable speed options.

Water 25% saving in water usage through 100% recycling of treated effluents, rainwater harvesting and zero wastage of water, through use of sensors and dual flush systems.

Fire Optimization of wall to glass ratio and use of low ‘E’ double glass unit in the front facade helps in reducing heat load in the building and lessens energy consumption.

The Campus DNA

Cashew Court: makes for introspection and solitary work, as well as small group discussions.

Agile working

Social Dynamics

The need, scope and case for change.

5 HUL Office Locations in

Mumbai and also Brooke fields

Different Working Conditions and

mindsets across sites

1400+ Employees Global and

Local Teams geographically

spread

Lack of coordination

between the teams

• One Unilever

• Vitality

• Eco Friendly Environment

• World Class Facility

• Technology

• Consumer / Brand Connect

• Enhanced Performance

• Gearing up for Gen Y

Cluttered workplaces, over

capacity

Scope Need for change

Journey to One Unilever

Scope and need

The mindsets we need to build

• Learning to be mobile/ share & using new spaces- accept that work is increasingly informal

• Trusting that ‘work is where you are’ • Performance assessed on output and

metrics, and not on presence at work- a culture of individual accountability

• Flexibility • Visible, mobile and accessible leadership • Working together more - Shift to

collaborating ,collective decision making • Respect for people and resources

Journey to One Unilever

Key events in Campus history.

“I joined this place as an individual and it shaped me into an effective human being - with purpose, dedication and conviction!"